Fruugo Sverige (SE) - fruugo.se Reviews 25,792

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the reasonable prices and the quality of the products. Consumers also highlight the fast delivery service. In addition, some people report that the company provides assistance and guidance to resolve issues. However, some reviewers express concerns about orders, mentioning issues such as products not matching the description, receiving replicas instead of originals, and destroyed packaging. Furthermore, some people report problems with the delivery service, such as long delivery times and difficulties in tracking packages.

Based on these reviews

Rated 4 out of 5 stars

This is an updated review for Fruugo. A couple days ago I had been scammed by a fraudulent company that sent me a fake product and wrote out a review on this platform questioning the legitimacy of... See more

Rated 4 out of 5 stars

It felt trustful with good information about payment and shipping. Surprisingly fast delivery from China. The product itself met my expectations. It works as it should but not the best execution as ex... See more

Rated 4 out of 5 stars

The pencils and pencil tips that I ordered even are not compatible, there is no enough information of the products or they don’t bring compatibility information. Is very hard to find the right product... See more

Rated 4 out of 5 stars

I have not fitted the pieces yet that I have bought from Fruugo, but it was easy to order the pieces and they have not made any mistakes yet like Autodoc did. The pieces from Fruugo arrived on time an... See more

Rated 5 out of 5 stars

Got what i paid for and it came before The desegnated delivery date so 10/10 so far. It had a chines plug so i had to order a traveler plug so i can plug it in (still not got The plug so not tested ye... See more

Rated 5 out of 5 stars

British Pears is an excellent soap and it is good that I can buy it from Fruugo, since it is not available in Swedish shops. The delivery took a while, however, and came via China, which it is... See more

Rated 5 out of 5 stars

I had an issue with my order, but Gareth was incredibly helpful and resolved everything quickly and professionally. He was kind, efficient, and made the whole experience much better. Thank you, Gareth... See more

Rated 5 out of 5 stars

I bought 4 new injectors and 1 was broken, I talked with the support and of course it took some time to get a new one from China, and I was unlucky to get in the middle of them celebrating new year... See more

Rated 5 out of 5 stars

Absolutely love this product! Can recommend shopping from Fruugo! Fast delivery and great service! The package was really packed with care! (A dog glass bottle). Thank you 😁

Rated 2 out of 5 stars

Broken item upon arrival. Offers discount on next purchase for compensation. Laughable. 0 stars. Edit. Received the item. Very bad communication. Mailman came to retrieve the broken item, no... See more

Company replied

Rated 5 out of 5 stars

About the procedure of shopping is so easy and comfortable. What I have bought from you, I can't give a judgment because it is not for me, but I hope it is efficient.

Rated 5 out of 5 stars

The best and most honest shopping program ever. Excellent products and great delivery service. I recommend it to everyone. It deserves all the stars.

Rated 1 out of 5 stars

Everything I have bought from this website has either been a replica of the description or the packaging has come destroyed. I wouldn't care about the packaging if it wasn't a gift but I think i... See more

Rated 5 out of 5 stars

The packages was confirmed as delivered, but no package was recived, one day later the refund was done! Great support!

Rated 1 out of 5 stars

Try to avoid ordering from Fruugo, if product is wrong there is no right way to return the product. There is no customer service or any other way to get more information. Product has to send back to... See more

Company replied

Rated 1 out of 5 stars

If I order 2 items that are dependant of eachother and one of them is the wrong item and I get a refund, I should be able to return the other item without costs, but that turned out not to be the case... See more

Company replied

Rated 1 out of 5 stars

Köpte "Wheel Dolly, 8000 lbs Capacity Heavy-Duty Steel Car Mover". Visade sig vara helt oanvändbara, klarar inte vikten av min bil 2.2 ton. Omöjligt att flytta bilen, hjulen för klena, ser med blotta... See more

Company replied

Rated 1 out of 5 stars

Sham shipping promises. Advertising 5 days. Already 30 and only just arrived in country. Could have bought locally for slightly more. Don't risk it, no customer support. It's classic bait and switch/f... See more

Company replied

Rated 1 out of 5 stars

I placed my order over a month ago and still haven’t received the product, despite the tracking site saying it’s in my country. no one within the company has helped me find the tracking number needed... See more

Company replied

Rated 1 out of 5 stars

It takes a very long time to send the items, and it is not possible to track where the package is, there are 3 different transport companies involved, and none of them knows what you are talking about... See more

Company replied

Rated 1 out of 5 stars

I ordered a advent calendar and it came totally different and used ,nothing was inside new old used paper and stuff was inside it , really bad bad things .... It's a fake one and I will never buy her... See more

Company replied

Rated 1 out of 5 stars

I bought the following two products and did not get what I ordered. 1. Leather case. They sent me a case to another phone then I ordered for. (Later returned and money back) 2. Oxygen m... See more

Company replied

Rated 1 out of 5 stars

I ordered two different items from Fruugo, but none of the packages were ever shipped. After a long wait, I requested a refund. However, I only got reimbursed for the cheaper item — not the more expen... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent; beware of them. They sell poor-quality products, and when you request a return, you have to pay for the shipping. After that, they accuse you of providing the wrong addres... See more

Company replied

Rated 1 out of 5 stars

Worst experience I have ever encountered, first of all I ordered replacement fans for Hp spectre x360, i got notification that the part is already sent, then after 2 weeks they sent me that the part i... See more

Company replied

Rated 1 out of 5 stars

I’d never been scammed before but i guess there’s a first for everything, Fruugo gives a platform to unverified businesses to sell their cheap and fake products under the guise of a safe and reliable... See more

Company replied

Rated 1 out of 5 stars

Scam! Refunded a cable. They are claiming they didn’t get the refunded package even after a month and won’t refund the amount. Would never order again or recommend. Their delivery time is ridiculous a... See more

Company replied

Rated 1 out of 5 stars

I bought headphones, a case, a shockproof screen protector, and a headphone adapter from your store. The purchase was in one package (lump sum). Today I only received one of the items I bough... See more

Company replied

Rated 1 out of 5 stars

My cat litter box order was ‘lost in transit’ even though I could track it to an Austrian address rather than my Swedish address. No customer service follow up for over a month from Shaoxing Lumanman... See more

Company replied

Rated 1 out of 5 stars

Bought the protein rice shampoo and conditioner and as soon as I opened the package I could see that the product was fake. Even the feeling the products left in the hair was not the same soft smoothne... See more

Company replied

Rated 1 out of 5 stars

Got a counterfeit product, ordered ”axis-y eye serum” 12th of may, scanned the qr-code on the product and the app says the product is fake. Tried pumping out the liquid from the product but nothing ca... See more

Company replied

Rated 1 out of 5 stars

scam, the track shipment is on fruugo not at a delivery office, says it tried to deliver but failed. there was never a shipment. need to go to a store to buy the christmas presents...

Company replied

Rated 1 out of 5 stars

I got no information with the delivery. The package was supposed to come before Christmas, but didn’t arrive until New Year’s Eve…

Company replied

Rated 1 out of 5 stars

Not even one star is deserved. I placed an order, and it turned out to be worse in quality than I imagined, and also very small, as if it were for a doll. The packaging was ridiculous compared... See more

Company replied

Rated 1 out of 5 stars

Frugo is a scam. They sell counterfeit products at the price of the original, and the buyer must cover the return costs. I do not recommend this store.

Company replied

Rated 3 out of 5 stars

The quality is often low, but if the item is incorrectly described and it can be proven, you will receive a refund.

Rated 1 out of 5 stars

Lost my package, no communication for a month, totally unreliable and not worth the money saved if any. Avoid!

Company replied

Rated 1 out of 5 stars

Disaster. Ordered item, which was supposed to be in stock, 20/4. Item was ready to be picked up by UPS 28/4. Nothing happens yet I can't report an error until 7/5. Now I have to wait up to 3 days to g... See more

Company replied

Rated 4 out of 5 stars

A bit slow & even if I ordered the same size it was slightly smaller 2nd time but overall they deliver the stuff.

Rated 4 out of 5 stars

The products were authentic but delivery time was quite long.Aside that,i am pleased

Rated 5 out of 5 stars

It was easy to order, fast delivery and reasonably priced items. I am more than a satisfied customer.🌹


Company details

  1. Online marketplace

Written by the company

Fruugo simplifies buying products from around the world. Our mission is to provide great choice and the freedom to shop safely wherever you are, from wherever you want, through one global marketplace.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.se

4.2

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting products

Disgusting products. Advertising in Australia and i received a robot kitten that was nothing like as Advertising. Shame on you

13 February 2026
Unprompted review
Rated 1 out of 5 stars

I really regret ordering from Fruugo

I really regret ordering from Fruugo, I ordered a (boxing music machine which has a pair of gloves and a small towel)All i got was a small piece of cloth not even towel like (a literal piece of smelly cloth) and never got the machine!!!!! Contacted them via mail and they did nothing about it so will never order from them, and do not recommend it!💯💯💯💯

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered lether record mat

I received a full refund everything is ok

9 February 2026
Unprompted review
Fruugo Sverige (SE) - fruugo.se logo

Reply from Fruugo Sverige (SE) - fruugo.se

Hello,

Thank you for sharing your feedback with us.

We are very sorry to hear this.

We can see you have been fully refunded.

Fruugo and the retailer apologises for any inconvenience caused.

Kind regards,

Rated 1 out of 5 stars

Everything I have bought from this…

Everything I have bought from this website has either been a replica of the description or the packaging has come destroyed.
I wouldn't care about the packaging if it wasn't a gift but I think it looks better if it's not cut up and repackaged.
I wouldn't care if I knew it was buying a replica, just don't advertise the original

Got a refund but disappointing that i need to go and order what i really was expecting from somewhere else!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Not delivered

Hi , I order som stuff from fruugo and one thing never arrived , an its impossible to came in contakt with the company . best regards

6 February 2026
Unprompted review
Fruugo Sverige (SE) - fruugo.se logo

Reply from Fruugo Sverige (SE) - fruugo.se

Hello,

Thankyou for your review.

I am sorry to hear this.

A member of our Customer Care Team will be in touch to investigate this further.

Kind regards

Rated 1 out of 5 stars

If I order 2 items that are dependant…

If I order 2 items that are dependant of eachother and one of them is the wrong item and I get a refund, I should be able to return the other item without costs, but that turned out not to be the case. I think that is really shitty and I won't be shopping from Fruugo again.

5 February 2026
Unprompted review
Fruugo Sverige (SE) - fruugo.se logo

Reply from Fruugo Sverige (SE) - fruugo.se

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this. 

We are looking forward to hearing from you. 

Kind regards,

Rated 1 out of 5 stars

Did not get the product I ordered

Did not get the product I ordered. Instead a complete different item.

5 February 2026
Unprompted review
Fruugo Sverige (SE) - fruugo.se logo

Reply from Fruugo Sverige (SE) - fruugo.se

Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look