G2A.COM Reviews 329,714

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the great value offered, highlighting the potential for significant savings on games and subscriptions. Many consumers emphasize the importance of paying attention to seller ratings and descriptions to ensure a smooth experience. People also like the variety of options available and the ability to easily compare sellers. The user experience is generally considered solid, with purchases working as expected. However, some reviewers report issues such as receiving invalid or already redeemed keys. Others express concerns about misleading listings, particularly regarding Steam accounts versus game keys, and the potential risks associated with purchasing accounts. Some consumers have also experienced problems with product activation and account access. While the refund process is considered reliable, it can be slow.

Based on these reviews

Rated 4 out of 5 stars

Only purchase that i had a problem with was a black mesa account, bought it in like 2024, i don't know if the seller pulled the account or someone changed the password because it was a shared account... See more

Company replied

Rated 4 out of 5 stars

They're alright for trying to get multiplayer games or games that aren't cracked that you cant just pirate for a bit cheaper than retail. Just make sure you check around. Some keys are just cheaper on... See more

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Rated 4 out of 5 stars

I appreciate that I am able to more easily purchase credits for the AI generator I frequent through G2A as supposed to having to use Crypto or Telegram, which always seem sketchy. I simply wish I cou... See more

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Rated 5 out of 5 stars

I’ve been buying from G2A for years now and I honestly haven’t had a single issue. Every key I’ve bought has worked instantly, prices are consistently cheaper than other platforms, and checkout is f... See more

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Rated 5 out of 5 stars

G2A delivered exactly what it promised. The purchase was quick, the key was delivered instantly, and everything worked without any issues. Prices were noticeably lower than other marketplaces, making... See more

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Rated 2 out of 5 stars

I will say in Romania langue if somebody read this will be great , i Said in Romania bcs my english it S not good. Am avut probleme la instalare , dar și în joc un Delay destul de greu de remediat ,... See more

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Rated 5 out of 5 stars

I’ve used G2A a few times now and the experience has been solid overall. Prices are competitive, checkout is straightforward, and I received my keys quickly without any issues. Everything worked as e... See more

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Rated 1 out of 5 stars

2 months and still ongoing, you told me to give the sellet 5 days after two months of him taking the piss, i sent you all the proof 3 days ago and you still havent even responded, people just a... See more

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Rated 5 out of 5 stars

I swear this company saves me so much money especially with games and my Xbox related things like game pass honestly I save so much on my game pass subscription every month because of G2A. I highly re... See more

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Rated 5 out of 5 stars

G2A has been my go-to product key service. "Grey Markets" always have the potential to be shady, but I have absolutely saved so much money using it as alternative to standard storefronts. Anytime I wa... See more

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Rated 5 out of 5 stars

Secure and fairly straightforward transaction. I like the AI chatbot for quick Q/A. The activation instructions could've provided a bit more clarity for users, but overall no complaints. I had to cont... See more

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Rated 5 out of 5 stars

I've used G2A for years now and I've had less issues with it than Ebay. Merchants are sometimes slow to respond but they eventually get cases handled. I have had a couple times where I purchased a key... See more

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Rated 5 out of 5 stars

Got exactly what I wanted and ive done business with them itleast 10 or more times now.. Never had anything less than instant delivery and good pricing when I did business with them. Like, real deal..... See more

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Rated 1 out of 5 stars

Pure scam, by European law you should be able to get money back within 14 days after purchase, like you do when buying off Steam, Nintendo, PS Store....everyone makes mistakes, accidentally buying a S... See more

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Rated 5 out of 5 stars

I bought two gift keys, through my own user error I broke one of the links. Opened a conversation, explained what happened and after a 3 day wait received a reply about providing screenshots. After pr... See more

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Rated 1 out of 5 stars

If I could rate 0 stars I would! I never used this site before; I thought it was game keys. I saw it said steam account thinking that it was a game key for my steam account, nope they are selling st... See more

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Rated 5 out of 5 stars

To be honest, I was a bit sceptical about purchasing from G2A. I've heard many stories about the games not working, accounts being banned, etc. However the game I bought is working perfectly, no issue... See more

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Rated 5 out of 5 stars

Fantastic site, and extremely reasonable prices. I’ve used G2A for about a year now, gone through about half a dozen orders with more than 50 products on record. Never flagged stolen once, never had p... See more

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Rated 5 out of 5 stars

G2A deserves every credit it gets, its a great alternative with a very well run platform considering all aspects, like support, stability and you can really feel the passion for games in the team desi... See more

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Rated 1 out of 5 stars

Worst customer support ever was sold a already used key contacted seller only for seller to accuse me of lying then spoke to G2A only for them to side with the seller and close my case. Then went to r... See more

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Rated 1 out of 5 stars

I am extremely disappointed. I purchased a $15 Visa Card (Order 92000144112598), but the activation link provided has been stuck "Under Review" for 4 days. The seller refuses to help, and G2A support... See more

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Rated 1 out of 5 stars

I have bought two keys, followed their instrictions to a tee. One was seling keys for a trail (not free version) that is not available anymore. G2a Keys when i reached out are onlya reseller t... See more

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Rated 1 out of 5 stars

I gave one star because I can’t give zero. A group of scammers, the seller provide me with a non working key and refuses to give me a refund or another working key. Please don’t buy here, run away f... See more

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Rated 1 out of 5 stars

Bougth a Adobe sub from kds games. Required a login from a foreign mailaccount that was provided. When accessed the sub consisted purely of trial-versions and adobe services that was otherwise free to... See more

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Rated 1 out of 5 stars

Found a great deal online, Hitman 3, thought I'm gonna give it a try. Purchase went through fine, but then it started. Key didn't work on steam, tried contacting the seller, after registration I coul... See more

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Rated 1 out of 5 stars

AVOID at all costs!! Completely misleading seller and appalling customer service. Having bought 2 sets of 5 x random GOTY keys, I got sent 2 idenitical sets of games (different keys). Customer serv... See more

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Rated 1 out of 5 stars

his platform allows sellers to list Steam ACCOUNT sales in a way that is very easy to confuse with game keys. I intended to buy a game key, but the seller was actually selling a Steam accoun... See more

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Rated 1 out of 5 stars

I bought a 1-year Adobe license, but the seller revoked it after a few months. The seller stopped responding to my messages immediately. I reached out to G2A Support hoping for mediation, but they hav... See more

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Rated 1 out of 5 stars

Terrible costumer service. Some sales go right, some are just terrible. Refunds only went through G2A pay, not the original payment method. (Which is illegal). Second, when you want to actually get... See more

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Rated 1 out of 5 stars

I paid for this, and after three days my account was blocked and couldn't be recovered. Support is useless. I warn against buying this product. Beware, your money is gone, and the product is... See more

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Rated 1 out of 5 stars

I’m extremely disappointed with G2A support. I opened tickets and got no meaningful response. The seller (VoucherKingdom) also isn’t helping—only sending vague replies like “ok” or “we’re checking... See more

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Rated 1 out of 5 stars

Another fine guest from the past — apparently still under the impression that paying customers are meant to be wiped on. I ran into an issue with a fraudulent seller and contacted G2A support. Did... See more

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Rated 1 out of 5 stars

Sells accounts rather than just keys which is in violation of Steam policies (they do sell keys too). The notice that the item is an account rather than a key is minimal and leads to unintended purc... See more

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Rated 1 out of 5 stars

You let someone sell me a phishing link. You could literally prevent this for you customers if the links were fed through virustotal or hell even check if the domains were clearly representing the com... See more

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Rated 1 out of 5 stars

Hello G2A Support, I am unable to access my G2A account because I am not receiving the verification code in my email. I have already checked spam, junk, and all folders, tested different brow... See more

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Rated 1 out of 5 stars

First seller scammed me, refused to communicate, G2A support were non-existent. Second seller was good. Thankfully only a few dollars were lost so overall fine, but beware. Edit: None of the forms... See more

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Rated 3 out of 5 stars

Awful service. I contacted support about an issue I was having with a seller and have been ignored for 4 whole days, Absolutely unbelievable. (Edit) - I am changing this review from 1 star to 3 star b... See more

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Rated 1 out of 5 stars

When it works, it works well. When it doesn't, support is awful, they dont reply to your questions, they close your tickets without making sure you have further questions. I dont feel treated as a... See more

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Rated 1 out of 5 stars

Don’t buy here, these people are scammers! I bought what was supposed to be a three-month PS Plus Extra code for almost 27 euros, but all I received was regular PS Store credit worth 25 euros! I co... See more

Company replied

Rated 1 out of 5 stars

There is 0 customer support. Believe the bad reviews because you will end up being scammed and no one will help you. This experience definitely made me realize that I would never use G2A again becau... See more

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Rated 2 out of 5 stars

1/5 Stars - Avoid this shady site at all costs Tried buying a game key but hit endless payment roadblocks. Tested 4 different methods (credit card, PayPal, iDEAL, bank transfer) – all rejected or p... See more

Company replied

Rated 5 out of 5 stars

Very smooth experience with G2A. The purchase process was quick and simple, and I received my product key almost instantly. Everything worked perfectly without any issues. Great prices and a wide sele... See more

Company replied

Rated 4 out of 5 stars

Purchased Acrobat Pro 2020 from Kastoffstore 20 Feb 2025. Great value. However, G2A's instructions were erroneous resulting in Invalid serial number message. Wasted several hours. 21 Feb 2025, contact... See more

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Rated 1 out of 5 stars

G2a.com allows scammers to sell on their website, breaking all the european union laws, not respecting the final user, no protection for buyers, allowing sellers such as junao_games to sell illegal ac... See more

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Rated 1 out of 5 stars

Ever since they started allowing to sell steam account games which is illegal under steam policy. Dont trust their game sales now. Basically who would allow to sell games that cant be played on y... See more

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Rated 1 out of 5 stars

I've purchased several keys from G2A and more often than not, the keys turned out to be invalid or already redeemed. That's when the real nightmare begins. First you have to go back and forth with... See more

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Rated 2 out of 5 stars

They should not sell products that are prone to scams such as used steam accounts as this is against steam's terms and conditions and can get your account lost therefore losing your purchase. Also the... See more

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Rated 1 out of 5 stars

NIUBI Partition Editor | Professional Edition (PC) (1 Device, Lifetime) - NIUBI Key - GLOBAL. I have received key that doesn't work, Niubi informed me that key provided was for free and old version... See more

Company replied

Rated 1 out of 5 stars

Compré un paquete de Office y me dieron una clave que no funcionaba. He insistido varias veces para que me den una nueva clave o me ayuden a instalarlo en mi Mac, pero no me han dado ninguna solució... See more

Company replied


Company details

  1. Gaming services

About G2A.COM

Written by the company

G2A.COM is the world’s largest marketplace for digital entertainment  attracting over 30 million users from 180 countries.It offers more than 75 thousand items, with helpful activation guides for each, from over 40 thousand sellers globally, at competitive prices and instant delivery.

G2A.COM supports various payment methods, including global options like cards, PayPal, and Google/Apple Pay, as well as local methods like Venmo, BLIK, iDEAL, Pix, Bizum, or Sofort, covering over 400 banking channels.

Security and privacy are top priorities, we ensure a safe and protected experience for both parties: buyers and sellers. Our support team aims to tailor solutions to each buyer's unique needs, whether it's technical issues, offer recommendations, or general inquiries. We prioritize user satisfaction and strive to provide an enjoyable and seamless digital journey.

All of us at G2A.COM prioritize the security and privacy of buyers. We take pride in providing a safe and protected experience throughout the online journey at G2A.COM.

Thank you for choosing G2A.COM—we open the Gate 2 Adventure, offering a diverse range of games and digital items to fuel your passion for exploration and excitement. .

To learn more about G2A.COM, visit our  Facebook, Twitter and LinkedIn profiles, or visit our corporate website G2A.COM.


Contact info

  • Keizersgracht 206, 1016DX, Amsterdam, Netherlands

  • g2a.com

4.0

Great

TrustScore 4 out of 5

330K reviews

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Rated 1 out of 5 stars

G2A enables scams

I purchased a “PlayStation Plus Essential 12 Months – PSN Account” on G2A from a seller.

After revealing the credentials, the seller’s instructions explicitly stated:

-Do NOT change the account email or password
-Do NOT change 2FA
-Violating this will lock the account and you will lose access

This directly contradicts G2A’s own activation guide, which tells buyers to change the credentials and make the account their own. In reality, this means:

- You never become the owner of the account
- The seller retains full control
- The product is effectively a rented or shared account, which violates PlayStation’s TOS

I contacted G2A support with screenshots as proof and requested clarification and a refund.
While I did receive a refund, G2A completely avoided addressing the core issue and simply responded with a generic “we are just a marketplace, contact the seller” message.

Even worse:

-G2A allows these listings to remain active
-They know these sellers impose restrictions that make real ownership impossible
- Support tickets are closed in a way that prevents further replies

This is not an isolated seller issue: it’s a business model G2A knowingly facilitates while shifting responsibility away when challenged.

Refund or not, this is misleading, unethical, and risky for buyers.
I strongly advise avoiding G2A since they won't offer transparency nor accountability.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great great value

I stumbled across this going to buy a game pass code after downloading fallout 76 earlier to play. Ended up pulling it well chuffed, great value.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

scam

i bought a adobe liscence and g2a isnt helpful in dealing with scams on their wesbite

12 February 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hello,

Thanks for the review. We are sorry to hear about the issue. As I can see you have contacted the seller, however, you didn't provide a screenshot of the error message or any other proof that the item doesn't work. I recommend contacting the vendor and sending the evidence. The seller will be able to offer more efficient support afterwards.

Regards,
G2A Team

Rated 1 out of 5 stars

Bad experience

12 February 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Could you please share your order number and the email address used during the transaction? This information will help us locate your order and verify the issue you’ve mentioned.

Regards,
G2A Team

Rated 1 out of 5 stars

Long payment

Wrong game.

8 February 2026
G2A.COM logo

Reply from G2A.COM

Hi,

Thanks for the review. I'm sorry for the inconvenience. Please make sure to report the issue to the seller from whom you made the purchase and attach screenshots presenting the problem.

Information about contacting the seller can be found in our SupportHub here: https://supporthub.g2a.com/marketplace/en/Problem-Solving/how-can-i-contact-the-seller-if-i-have-a-question-or-problem-with-my-product

Regards,
G2A Team

Rated 1 out of 5 stars

scammingscamming

11 February 2026
Unprompted review
G2A.COM logo

Reply from G2A.COM

Hi,

Thank you for bringing this to our attention. To assist you as quickly as possible, we’ll need a bit more information - specifically your order number and email address. This will help us locate your order and investigate the matter thoroughly.

Regards,
G2A Team

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