My tirzepitide arrived today. A fast and totally professional package. My confidence in Gala increasing each delivery. It paid to do my homework before selecting Gala. The very best choice. Although d... See more
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Review summary
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Company details
Written by the company
Affordable GLP-1 medications made for you. Doctor-trusted GLP-1 medications.
Contact info
1007 N Orange St. 4th Floor Suite #2920, 19801, Wilmington, United States
- [email protected]
- galaglp1.com
Replied to 59% of negative reviews
Typically replies within 2 weeks
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Abysmal customer service
Abysmal customer service. No ability to reach a provider or nurse.

Reply from Gala GLP-1
I'm not going to answer this until I…
I'm not going to answer this until I receive effective medication
havent had any issues started off on a…
havent had any issues started off on a lower dose today ia the first time we up it but dont crave sugar like i usually do
I placed an order with Gala then…
I placed an order with Gala then immediately cancelled the same day. I reached out to the company to cancel and they said they would cancel the order but wanted to know why. I responded immediately. Then 2 days later they responded back and said it was already packaged to be shipped and I couldn’t cancel anymore. They waited 2 days after the day I cancelled to respond to me and waited just long enough until the item shipped. I was promised it would cancel and now I am stuck with $174 worth of product that I cannot use. Terrible customer service!!

Reply from Gala GLP-1
Tirzepatide seems to be weak
Love the customer service,the care they show you in nutritional doctor face time every month. They ask for blood work but isn't necessary. The doctors all seem great that I had face time meetings with. My only thing is it seems like the tirzepatide I get just isn't what it's supposed be. Other company I used before gala on much lower doses was really curbing my appetite. On gala I may lose a pound or two one week and gained weight a couple of weeks. Seems like the medicine isnt compounded exactly right n may be on the weaker side than what it's actually supposed to be. I think maybe link compounding pharmacy may be sending out a diluted tirzepatide.
Easy to use!
I love how you’re in contact with me
I love how you’re in contact with me. I messaged the nurse and she got back to very quickly.
Ease of joining
Great experience
On my way !! I did a lot of research and found Gala…
I did a lot of research and found Gala to have the best reviews. And great price. I ordered 5 days ago. I got my meds today. It was packaged with cold packs. Everything you need for the 4 weeks. I administered myself. Was easy. I am so excited for this journey. Oh… and the Gala Team has been great.
Customer service is excellent
Customer service is excellent. I had lots of questions initially and they were happy to answer them all. Shipping was fast and I feel very supported with Gala.
Great partner to help you feel healthy…
Great partner to help you feel healthy again
Easy to work with
AMAZING!!!!!
Age discrimination!
I completed their qualifying form. It asks for your birthday so right from the start they had my age. There was no warnings or notices defining minimum or maximum ages. I continued noting that I had successfully been on the medication for over 6 months and provided requested proof. They charged my card, sent me copious welcome emails/texts explaining procedures, notifying shipping 3-5 days. I had a question and called. Customer service first stated I didn’t send proof of current Rx which I stated I had and they noted so. Then she asked my date of birth and I confirmed. Shockingly she yelled, and I’m quoting her “YOU’RE TOO OLD!” I was in shock, argued a bit, she was going to process cancellation but I called my bank. The meds don’t just benefit weight loss they benefit health issues like sleep apnea. I have few and not disqualifying health issues. I had just received ANOTHER welcome notice and to download their Ap. I responded by questioning their disqualification based on my age. No one seemed to know about that disqualification? I pushed to get answers feeling completely discriminated based on arbitrary age. ALL OTHER major companies were actively advertising for seniors OVER 70! They processed a refund but it WASN’T about money! My primary doctor had just praised me on my weight loss and encouraged me to stay on it. I’m in good shape! Very active! I’m a farmer! I received a TON OF “we’re sorry and we apologize” emails with excuses. I didn’t accept them. They suddenly stated I qualified for a video doctor visit if I wanted. I agreed and that was the last I heard from them. I’ve found similar complaints of discrimination on TikTok. So while I believe you should always be truthful, GALA punishes you. Maybe everyone else lies! I have to live with myself so I’m not changing but shame on GALA! Nanas nurture the world.

Reply from Gala GLP-1
Truthful and Easy
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