Gala GLP-1 Reviews 815

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the user-friendly app, highlighting its convenience and efficiency for tracking progress and managing their health journey. The app's layout is simple, efficient, and easy to navigate. Consumers also praise the company's pricing, noting that it is competitive and affordable, especially compared to other options. Many reviewers express satisfaction with the overall experience and the support they receive. Some customers report positive results, such as weight loss and increased energy. The accessible customer service, available even on nights and weekends, is another aspect that consumers appreciate.

Based on these reviews

Rated 5 out of 5 stars

My tirzepitide arrived today. A fast and totally professional package. My confidence in Gala increasing each delivery. It paid to do my homework before selecting Gala. The very best choice. Although d... See more

Rated 5 out of 5 stars

I just ordered so can’t speak to anything but the approval/purchase process which was easy. After looking at tons of other companies, Gala definitely had the best price, especially since I’m not sure... See more

Rated 5 out of 5 stars

Three months in. Lost 22 pounds and no side effects. Love the tracking app for food and exercise tracking. I've always reached a real person if I call. I like the regular face to face with the provid... See more

Rated 5 out of 5 stars

Absolutely love Gala! Choosing them was one of the best decisions I’ve made for my health. The process was super easy and straightforward, and I felt supported the whole way through. Since starting, I... See more

Rated 5 out of 5 stars

Just placed my first RX of trizepitide with them. Pleasant experience so far. Ordered semiglutide from another Company and it did not work for me. Most expensive 4 pounds over 6 months that I ever los... See more

Rated 4 out of 5 stars

Just starting. So far I've only paid and uploaded my old prescription, but that part was easy. I am glad to see there is an app to track my injections, dosing, and side effects as well as diet as th... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Extremely Convenient and Easy to Use! I love how convenient this app is! Everything I need is right at my fingertips — fast, organized, and very user-friendly. It saves me so much time a... See more

Rated 3 out of 5 stars

Love the customer service,the care they show you in nutritional doctor face time every month. They ask for blood work but isn't necessary. The doctors all seem great that I had face time meetings with... See more

Rated 5 out of 5 stars

Super customer service. Amazing service in all aspects. They offer one on one face time with dietician every month,with a dr.or nurse as needed,they also offer blood work they recommended and pay for... See more

Rated 5 out of 5 stars

Easy process, great follow through by their providers. The on line video appointments that give you face time with providers and coaches! Meds arrived when expected though a little slower, but on tim... See more

Rated 5 out of 5 stars

This was truly the best customer service experience I’ve had. So nice, efficient, excellent follow-through. I’m so happy I switched to Gala for that alone right now. Looking forward to starting the pr... See more

Rated 5 out of 5 stars

So far so good the sign up seems pretty self explanitory, can't wait to get started on my glp1/gip journey, fingers crossed everything goes smoothly.

Rated 5 out of 5 stars

They “lost” my account after two months. Was able to speak to a Representative on a weekend and we are back on track. By far the best GLP company and accessible customer service on nights and weekends... See more

Rated 5 out of 5 stars

Customer service is excellent. I had lots of questions initially and they were happy to answer them all. Shipping was fast and I feel very supported with Gala.

Rated 5 out of 5 stars

This is one of the best apps to track GLP-1 meds. Just a pity it doesn't allow tracking off label peptides too to consider stacking or titration issues. Please develop that!

Rated 5 out of 5 stars

It extremely helps my weight loss journey to have Gala involved and the App makes my daily tasks more manageable, and timely responses to my questions are priceless! Highly recommend Gala!

Rated 1 out of 5 stars

I was advised that Dr consult was scheduled & Dr. was probably going to lower my dosage. I immediately contacted gala asking to cancel my order & cancel Dr. consult scheduled for nxt day. I have ema... See more

Company replied

Rated 5 out of 5 stars

been with gala for about 6 months and over 22 pounds down! i use tirze and it was so hard for me to find good quality tirze that wasn’t insanely expensive. i’ve tried other brands and type before but... See more

Rated 4 out of 5 stars

At first it started out completely a headache. After getting to speak on video call with one of the nurse practitioners the process was nice. They care about your health and want what's best for you... See more

Rated 5 out of 5 stars

They’re pricing is less than $200/mo.. Their nursing staff is helpful, professional, honest and friendly! I have already recommended GALA to two of my friends.

Rated 5 out of 5 stars

So excited to receive my medication. All questions and surveys were really easy to go through. Didn't take long to get an approval for my medication. And prices are great.

Rated 5 out of 5 stars

I switched from YUCCA so we will see! So far the appointment already made it better. Seeing a real person. They were quick and informative. Haven’t taken any medication yet, I lost 14 pounds with YUCC... See more

Rated 5 out of 5 stars

Easy interface and transparent pricing. I searched several providers and when I got to check out the price was different than originally advertised except on Gala's website. I cant wait to update on m... See more

Rated 5 out of 5 stars

So far the customer service person I spoke to was very professional. NOTE: I can not do video chat because my phone dies not have the video call capability. You must reach me by phone call... See more

Rated 5 out of 5 stars

The free version of this app is so good and useful. Makes tracking weight, injections and side effects extremely easy. Never had an issue with the app. Highly recommend.

Rated 5 out of 5 stars

The app is very easy to navigate through. I've used other apps that definitely not user friendly. The other apps I dreaded trying to update anything but this app i pretty much update daily.

Rated 1 out of 5 stars

I was charged $597 on my Discover card on 01/26/2026 for a GLP-1 prescription that was never shipped or delivered. I contacted GALA GLP-1 to cancel and request a refund. The representative told me the... See more

Company replied

Rated 5 out of 5 stars

This app deserves so much recognition! Thank you for making it free. I love everything about the app. I even posted a Tiktok video about it and telling other GLP1 girlies to install it as it's a very... See more

Rated 5 out of 5 stars

Absolutely love Gala and how easy the process was to get started! I started my weight loss journey with the help of tirze in January of this year (2025) and it is now September and I am down 75 lbs so... See more

Rated 5 out of 5 stars

Amazing website and the app is great and super convenient. The tirze I get is the most inexpensive I can find anywhere and it’s overall just so amazing of an experience to feel good in my body again

Rated 5 out of 5 stars

Just started my journey but have been very pleased with Gala so far. Really love their tracking app-very professional!

Rated 4 out of 5 stars

Good app - weight tracking scale not always responsive with iPad - be good to just type in numbers Please note - this is only for the free app; I don’t use their other services.

Rated 3 out of 5 stars

This review is specifically for the app. Found the free app and it has some really great features. I even don’t mind the solicitation of switching to their glp1 meds. What I find annoying is the reque... See more

Rated 3 out of 5 stars

I had a very unfortunate experience with this company. I paid almost $600 for a 3-month supply, and due to the improper communication within their customer service, they put me back and forth between... See more

Company replied

Rated 2 out of 5 stars

After two months of using this service, it is clear that customer support is essentially powerless. Representatives can only submit requests into a void and “monitor” the situation while nothing happe... See more

Rated 4 out of 5 stars

I like the app and enjoy the tips. Sometimes the words move too fast, so audio would be helpful as well because if you miss something and try to go back to reread them, they change! :)

Rated 5 out of 5 stars

So far, the program has exceeded expectations. My prescription arrived as promised and they even ordered labs at the beginning to ensure my safety. Pricing is incredibly competitive and I’ve already... See more

Rated 4 out of 5 stars

My honest review is: I was really scared to start this journey but gala made it so easy. Fast and amazing customer service. I am definitely getting tirze for many months!!!!!

Rated 1 out of 5 stars

Being charged $657.00 for services that were cancelled 3 weeks prior will be turning over to Attorney General won't refund my money! Did not refund my money. Customer service people don't know what th... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Affordable GLP-1 medications made for you. Doctor-trusted GLP-1 medications.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

815 reviews

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Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Abysmal customer service

Abysmal customer service. No ability to reach a provider or nurse.

10 February 2026
Unprompted review
Gala GLP-1 logo

Reply from Gala GLP-1

Hi!

Thank you for sharing your feedback, and we’re sorry your experience felt this way. We’d like to understand more about what happened so we can look into this properly. Please reply to the email from Trustpilot with additional details so we can assist you directly.

— Gala Support

Rated 1 out of 5 stars

I placed an order with Gala then…

I placed an order with Gala then immediately cancelled the same day. I reached out to the company to cancel and they said they would cancel the order but wanted to know why. I responded immediately. Then 2 days later they responded back and said it was already packaged to be shipped and I couldn’t cancel anymore. They waited 2 days after the day I cancelled to respond to me and waited just long enough until the item shipped. I was promised it would cancel and now I am stuck with $174 worth of product that I cannot use. Terrible customer service!!

3 February 2026
Unprompted review
Gala GLP-1 logo

Reply from Gala GLP-1

Hi Angela,

Thank you for sharing this feedback, and we’re very sorry for the experience you described. We acknowledge the delay in response and the frustration it caused. To make this right, we have processed a full refund back to your original payment method. If you’d like to discuss this further, please reply to our email so we can assist you directly.

— Gala Support

Rated 3 out of 5 stars

Tirzepatide seems to be weak

Love the customer service,the care they show you in nutritional doctor face time every month. They ask for blood work but isn't necessary. The doctors all seem great that I had face time meetings with. My only thing is it seems like the tirzepatide I get just isn't what it's supposed be. Other company I used before gala on much lower doses was really curbing my appetite. On gala I may lose a pound or two one week and gained weight a couple of weeks. Seems like the medicine isnt compounded exactly right n may be on the weaker side than what it's actually supposed to be. I think maybe link compounding pharmacy may be sending out a diluted tirzepatide.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

On my way !! I did a lot of research and found Gala…

I did a lot of research and found Gala to have the best reviews. And great price. I ordered 5 days ago. I got my meds today. It was packaged with cold packs. Everything you need for the 4 weeks. I administered myself. Was easy. I am so excited for this journey. Oh… and the Gala Team has been great.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Age discrimination!

I completed their qualifying form. It asks for your birthday so right from the start they had my age. There was no warnings or notices defining minimum or maximum ages. I continued noting that I had successfully been on the medication for over 6 months and provided requested proof. They charged my card, sent me copious welcome emails/texts explaining procedures, notifying shipping 3-5 days. I had a question and called. Customer service first stated I didn’t send proof of current Rx which I stated I had and they noted so. Then she asked my date of birth and I confirmed. Shockingly she yelled, and I’m quoting her “YOU’RE TOO OLD!” I was in shock, argued a bit, she was going to process cancellation but I called my bank. The meds don’t just benefit weight loss they benefit health issues like sleep apnea. I have few and not disqualifying health issues. I had just received ANOTHER welcome notice and to download their Ap. I responded by questioning their disqualification based on my age. No one seemed to know about that disqualification? I pushed to get answers feeling completely discriminated based on arbitrary age. ALL OTHER major companies were actively advertising for seniors OVER 70! They processed a refund but it WASN’T about money! My primary doctor had just praised me on my weight loss and encouraged me to stay on it. I’m in good shape! Very active! I’m a farmer! I received a TON OF “we’re sorry and we apologize” emails with excuses. I didn’t accept them. They suddenly stated I qualified for a video doctor visit if I wanted. I agreed and that was the last I heard from them. I’ve found similar complaints of discrimination on TikTok. So while I believe you should always be truthful, GALA punishes you. Maybe everyone else lies! I have to live with myself so I’m not changing but shame on GALA! Nanas nurture the world.

4 February 2026
Unprompted review
Gala GLP-1 logo

Reply from Gala GLP-1

Hi Michelle,

Thank you for taking the time to share this, and we’re really sorry that your experience felt so upsetting and confusing. That is not the experience we want for any of our patients.

We are actively reviewing what happened in your case and have already followed up with our clinical team regarding your visit and next steps. We truly want to understand what occurred and make things right for you. Once we have more information, we will reach out to you directly so you’re not left wondering.

When you have a moment, please reply to the email you received from Trustpilot so we can connect with you directly and assist you further.

We appreciate your patience while we look into this, and we’re grateful you spoke up.

— Gala Care Team

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