GEX.co.uk Reviews 1,386

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently express satisfaction with the company's services, particularly highlighting the simple and efficient process for selling items. Consumers appreciate the fair prices offered for their goods, often better than competitors, and the speed with which payments are processed, frequently on the same day the items are received. People also value the user-friendly website and clear instructions provided for packaging and sending items. The communication throughout the process is excellent, with prompt notifications regarding receipt of goods and payment status. The service is so easy to use and efficient at completing the transaction. Consumers confirm that they will definitely use the service again.

Based on these reviews

Rated 5 out of 5 stars

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only min... See more

Company replied

Rated 5 out of 5 stars

For selling games the website valuation is very straightforward. I was notified by GEX as soon as my package of games had been received and later the same day I was delighted to receive the full pay... See more

Rated 5 out of 5 stars

Fantastic service. Really straightforward process from start to finish. They pay postage and keep you informed every stage. Never going to make much money from selling Lego by weight, but if that's wh... See more

Company replied

Rated 5 out of 5 stars

No issues. Simple to use. Fair prices. Great communication throughout/Received package by recorded Royal Mail. After checking they found one flaw and gave fair explanation and revised price which I ac... See more

Company replied

Rated 5 out of 5 stars

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. A... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actual... See more

Company replied

Rated 5 out of 5 stars

Only done a couple of transactions with GEX but it's been so straightforward. The process of submitting games and posting out were simple to understand and the time between sending games and receivin... See more

Rated 5 out of 5 stars

Great service thank you. Would recommend. As soon as parcel was received I got an email to ask if would accept offer. I accepted offer and money went straight into my account.

Rated 5 out of 5 stars

Very easy experience, great explanation in the website on how to package and what condition to send games in. Very quick turn around and had money syaright to mybbank. Woukd highly recommend if you ha... See more

Rated 5 out of 5 stars

Put it this way - Music Magpie offered me approx £58 for my games, where GEX offered approx. £135. Once they had my parcel, it was processed and checked in the same day and payment was confirmed.... See more

Rated 5 out of 5 stars

Sent my games with a free label they provided, didn't have to wait too long for my games to be shipped and for them to check and confirm, got a decent bargain for it in the end as opposed to selling t... See more

Company replied

Rated 5 out of 5 stars

Great service from beginning to end, website easy to use to get price for selling my games and getting them collected is a welcome bonus. Kept informed from when they received the items upto when the... See more

Company replied

Rated 5 out of 5 stars

Excellent service. We had 28KG of lego from over the years, and it was so simple to sell to Gex.co.uk, (fair price given) and have it picked up by them and then the payment came through the same day... See more

Company replied

Rated 5 out of 5 stars

Submitted 3 big boxes of mixed Lego pieces and gave an estimate of what was there. I knew the scales I had used weren’t that great but it was an idea for submitting. Had my estimate and was pleased wi... See more

Company replied

Rated 5 out of 5 stars

Quick hassle free transaction - can't fault any stage of the process and full monies were paid immediately upon receipt of my parcel. Excellent and would use again!

Company replied

Rated 5 out of 5 stars

Another successful experience selling games to GEX at fair prices. Easily sorted with quick payment and updates. Soo much better than any greedy competitors like music magpie

Rated 5 out of 5 stars

Paid out the same day my item arrived, super super smooth process, way better than CEX, these guys will definitely be my new go to for selling items!

Company replied

Rated 5 out of 5 stars

Brilliant service. I sold some old computer games and was really impressed by the price they offered, the service they supplied and the speed with which I received my cheque. Well Done. Nice to see a... See more

Company replied

Rated 5 out of 5 stars

The entire transaction was very quick. money received within 24 hrs of sending the items. Will recommend and use again, the rate was better than high street shops.

Company replied

Rated 5 out of 5 stars

fast service got my money for games i sold within few hours of them receiving them and a very easy to use site that's not plastered with ads

Company replied

Rated 5 out of 5 stars

Fantastic service. We sold our old Nintendo switch games and payment was sent the same day they received our parcel. Will definitely sell again to GEX.

Company replied

Rated 5 out of 5 stars

placed a order arrived in 2 days great quality and sold some items not the greatest prices but payed out quick recommded for buying , 2 x ps2 games great discs and condtion

Company replied

Rated 5 out of 5 stars

Sold multiple games to them over a long period of time, they are pretty great and process payment very quickly usually within four to five days of receiving the package

Company replied

Rated 5 out of 5 stars

GEX offered me a good price for all my games, higher than any other company I had tried. When the games arrived at their company, they emailed me to let me know they had received them. I receive... See more

Company replied

Rated 5 out of 5 stars

Selling Lego. GEX has a very easy to use website, provided labels straight away and responded on receipt of the parcel with a fast payment. I highly recommend GEX!

Company replied

Rated 5 out of 5 stars

I’m happy with the service they were very helpful and let me know that they received my parcel and also sent me my payment very good sevice thank you

Company replied

Rated 5 out of 5 stars

Wow! What can I say. Fantastic service. Found the website by chance..was a little nervous sending a good batch of games. However once package was received and checked I received the money that very s... See more

Company replied

Rated 5 out of 5 stars

Incredible service. Paid within 2 hours once the products arrived. Couldn’t recommend more and will be using again

Company replied

Rated 5 out of 5 stars

Excellent experience - great process. Simple and efficient. My son’s happy with his swag!

Rated 5 out of 5 stars

What a fantastic service. Great prices offered, simple and easy process to send the games off with a quick payment to complete. Brilliant - thank you so much!

Company replied

Rated 5 out of 5 stars

It was just so easy and straight forward. The money was paid into my account with no problem. I had a query about the weight of the Lego but my query was dealt with quickly. Would definitely recomme... See more

Company replied

Rated 5 out of 5 stars

This was a great service, really easy to use. There was brilliant communication, acknowledgment of receipt of the games and I was paid really quickly.

Company replied

Rated 5 out of 5 stars

I sold some Lego in bulk, they were very helpful organizing the collection and prompt payment as well 5* all round.

Company replied

Rated 5 out of 5 stars

Easy to sell Lego. Excellent communication. Jase was brilliant. Next day payment guaranteed. And I did get next day payment.

Company replied

Rated 5 out of 5 stars

Very quick turnaround and payment. Process was exactly as described and the label and Yodel drop off were smooth.

Company replied

Rated 5 out of 5 stars

Been clearing out a lot of my old nes, game boy, megadrive and Xbox games. They offered a decent price and was paid quickly. Free postage is a bonus which is easy to do. Thanks GEX.

Company replied

Rated 5 out of 5 stars

So simple to sell to and so efficient at completing the transaction. Very happy with the price I got and the service, thanks

Company replied

Rated 5 out of 5 stars

A very easy way to sell unwanted games. Would recommend using this company

Company replied

Rated 5 out of 5 stars

Jase is amazing he was patient and was able to help me when I needed help. Best staff member. Definitely a 5 star amd it is so easy to sell lego

Company replied

Rated 5 out of 5 stars

Easy to use with clear instructions. Quick to accept my goods and payment was super quick. Really pleased I found this site.

Company replied

Rated 5 out of 5 stars

Easy to sell and payment was made straight away. A really good selling experience, will sell here again.

Company replied

Rated 5 out of 5 stars

Instructions on their website is clear. This made it easy for me to send them my unwanted Lego.

Company replied

Rated 5 out of 5 stars

Great service fast payments and an easy to use service with best price around thank you

Company replied


Company details

  1. #2 of 41 best companies in Video Game Shop
  2. #3 of 77 best companies in E-commerce service
  3. #23 of 125 best companies in Game Shop
  4. #14 of 206 best companies in Online marketplace
  5. #2 of 5 best companies in Used Game Shop

Written by the company

SELL OLD VIDEO GAMES FOR CASH at GEX.co.uk. Great Prices, Fast Payment, Free Post UK Service. Sell games online at our specialist Website. We buy all your old Playstation, Xbox, Nintendo & Sega Games. You can sell 3DS, Dreamcast, Gamecube, Gameboy, Megadrive, N64, NES, SNES, Switch, Wii, PS2, PS3, PS4, PS1, PS5, Vita, PSP, SNES, Wii U, Xbox 360, Xbox One, Xbox Series X.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service thank you

Great service thank you.
Would recommend.
As soon as parcel was received I got an email to ask if would accept offer.
I accepted offer and money went straight into my account.

2 February 2026
Rated 5 out of 5 stars

Excellent service.

For selling games the website valuation is very straightforward. I was notified by GEX as soon as my package of games had been received and later the same day I was delighted to receive the full payment in my bank account.
The process works really well. I'm very impressed.
Also, Jason was very helpful in answering my queries.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

defintly recomended

fast service got my money for games i sold within few hours of them receiving them and a very easy to use site that's not plastered with ads

14 January 2026
GEX.co.uk logo

Reply from GEX.co.uk

Hey Chris

Thank you for the 5* review!!

Jason

Rated 5 out of 5 stars

Engaged well letting me know when the…

Engaged well letting me know when the parcels hadn't turned up (user error on my part) responded throughout and were honest when doing so

6 January 2026
GEX.co.uk logo

Reply from GEX.co.uk

Hi Alison.

We pride ourselves on offering an honest service so this review means a lot :)

Thanks,
Jase

Rated 5 out of 5 stars

Fab experience

Fab experience! Easy to use and payment received

6 January 2026
GEX.co.uk logo

Reply from GEX.co.uk

Hi Jo,

Thank you for the 5* review!!

Jason

Rated 5 out of 5 stars

I’ve ordered from here several times

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only minor critique is the stock levels; I’d love to see a wider selection available because I’d definitely buy more!

3 January 2026
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi Arron,

Glad you're impressed with all your games you have received.
Keep an eye out as we are always uploading stock :D

Thanks,
Jason

Rated 5 out of 5 stars

Excellent service

Only done a couple of transactions with GEX but it's been so straightforward. The process of submitting games and posting out were simple to understand and the time between sending games and receiving payment was really quick. I think a fair price is offered for the games too.

8 December 2025
Rated 5 out of 5 stars

Very easy experience

Very easy experience, great explanation in the website on how to package and what condition to send games in. Very quick turn around and had money syaright to mybbank. Woukd highly recommend if you have any retro games to sell

11 December 2025
Rated 5 out of 5 stars

Great value for your goods 👍

Put it this way - Music Magpie offered me approx £58 for my games, where GEX offered approx. £135. Once they had my parcel, it was processed and checked in the same day and payment was confirmed. Every step of the process was quick and easy - I have absolutely no complaints.

Found more PS1 games in the meantime, so I'll be contacting them again very soon!

8 December 2025
Rated 5 out of 5 stars

Great swift service

Great swift service. Easy to sell to! Would definitely recommend.

1 December 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Ela

Thank you for the 5* review :D

Jason

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look