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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products, describing them as beautiful, well-made, and of great quality. People also appreciate the wide range of options available and the clear photographs of the items, which help them make informed decisions. Consumers highlight the excellent craftsmanship and attention to detail. Many reviewers mention that the jewelry makes for a special and unique gift. However, experiences with delivery vary, with some people reporting delays, especially during busy periods like Christmas. Others received their orders promptly and were satisfied with the delivery service. Customer service experiences are also mixed; some reviewers praise the helpful and responsive support team, while others express frustration with slow response times and automated email replies.

Based on these reviews

Rated 5 out of 5 stars

I am so impressed with your excellent customer service and personal customer support. Very rare these days, other companies use AI robotic reply. You have been so helpful with prompt replies to my qu... See more

Company replied

Rated 5 out of 5 stars

5*S*T*A*R*S all the way. Magnificent jewellery, and because my other ring took some time to arrive, understandable, I paid a bit extra for postage. WOW, was I surprised, made in Ireland, arrived in Ge... See more

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Rated 1 out of 5 stars

Ordered items with guaranteed Christmas delivery. Arrived too late and alternative presents purchased. Items returned via royal Mail next day signed for and still no correspondence regarding refund t... See more

Company replied

Rated 5 out of 5 stars

Ordered a ring for my daughter for Christmas, when it arrived it really was beautiful but too delicate. I ordered another style immediately, when it arrived it was too large for her finger. I returned... See more

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Rated 5 out of 5 stars

Normally, I hesitate to leave reviews however, in the case of Glencara it is my pleasure to leave a 5 star resounding one. Over the years my spouse and I have purchased at your site - the resu... See more

Company replied

Rated 5 out of 5 stars

I would actually rate the service 10 stars you guys have been absolutely fantastic in this voyage of me getting the ring at the right size after I made the error in sizing. Which was totally my fau... See more

Company replied

Rated 3 out of 5 stars

Hi Possible customers, I had ordered a ring, start of Jan , and it hadnt arruved, i became suspicious about Glencara, Having recieved a phone call fron Glencara my mind has been put at ease. So I a... See more

Company replied

Rated 5 out of 5 stars

I give Glencara five stars. In light of the political difficulties currently going on in the United States, we have been trying to avoid purchasing anything through big corporations such as A... See more

Rated 5 out of 5 stars

After I made my item selection I particularly liked the many options that were available to customize my order. I was easily able to make changes to the metal, gem quality, etc., all while getting ins... See more

Company replied

Rated 5 out of 5 stars

I ordered a beautiful necklace for my wife’s 80th birthday and she is very very delighted with it. My order was supplied quickly and everything was delivered perfectly. I would recommend dealing... See more

Company replied

Rated 1 out of 5 stars

As with every other bad review, delivery dates are only given to entice you to buy, once you do make a purchase they couldn’t care less. Bought a necklace weeks ago to arrive before Christmas, deliv... See more

Company replied

Rated 5 out of 5 stars

Ordered some gorgeous rings a couple of days before Christmas that said expected delivery date before Xmas. I didn't really see how that was possible but I didn't need them by Xmas so ordered anyway.... See more

Company replied

Rated 5 out of 5 stars

The Claddagh rings are beautiful & well made. Since June I’ve ordered 3 separate gifts & my sister also ordered lovely earrings for us both & a Claddagh ring. Unfortunately I forgot to use the discou... See more

Rated 1 out of 5 stars

Absolutely not like what they tell you sent ring to big a real pain to return it can’t reach anyone everything is wait 24 hrs can’t ask questions cheap quality not as expected for over a hundred dolla... See more

Company replied

Rated 5 out of 5 stars

I ordered a pendant and chain during the holidays and did not expect it to ship. Additionally, I had upgraded several items. I received an email shortly afterwards advising of expected delivery time... See more

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Rated 5 out of 5 stars

Great company to work with, great products and superb craftmanship! I was looking for a unique, special gift for my wife and our 45th wedding anniversary. Came across the Glencara website and the C... See more

Company replied

Rated 4 out of 5 stars

The jewelry itself is great. My daughter was very happy with it. However, it was supposed to be here by Christmas, but didn't show up until early January. There's a significant period between the item... See more

Company replied

Rated 5 out of 5 stars

I bought my wife a ring as a surprise, and let’s just say my attempt at secretly measuring her finger with a bit of cigarette paper was… ambitious. Shockingly, this highly scientific method wasn’t... See more

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Rated 5 out of 5 stars

Gorgeous and well made jewelry, the gold plating doesn't come off of the silver. I've had my necklace for years, and my husband recently got a beautiful claddagh ring. My family history is from Cork,... See more

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Rated 5 out of 5 stars

Nice product. Some previous reddit reviews mentioned problems with delayed deliveries but this seems have been resolved. Our items arrived very promptly over a busy festive season. Reviews on their we... See more

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Rated 5 out of 5 stars

I am never taking this pendant off. Absolutely love the dual color cross. Not too heavy; perfect size. I have received lots of compliments. It also arrived very quickly, and they have fabulous custome... See more

Company replied

Rated 5 out of 5 stars

My granddaughter wished for only one thing for her birthday…a Claddagh Ring. Looked in a few websites and determined Glencara had what I wanted…made in Ireland…at a good price. Ring I received was a... See more

Rated 5 out of 5 stars

Really beautiful silver and amethyst earrings bought for a special birthday gift. Delivery was quick, I wasn't expecting them so quickly because of adverse weather. They also included a free gift of... See more

Company replied

Rated 5 out of 5 stars

Wide choice on website. Found exactly what I wanted at a good price. Ordering process very straight forward and a quick delivery even so close to Christmas. Follow up e-mail to check satifaction was a... See more

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Rated 1 out of 5 stars

Customer service is by far the worst I have ever experienced. The only way to get any assistance is through email which seems to be automated. Email response from customer service will take at least 4... See more

Company replied

Rated 1 out of 5 stars

Ordered rings for wedding. Sizing comes up small. The design was awful nothing like advertised, the design wasn't clear couldn't make out most of the details. The engraving was terrible. I... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with my jewelry from Glencara. I wanted to leave a review to rebut what some reviewers have said. My Claddagh ring does indeed have an 18K gold assay mark. It turned out b... See more

Rated 5 out of 5 stars

I ordered a Claddagh ring from Glencora and am really delighted with it. It was as described,delivered on time, beautifully wrapped and fitted perfectly. In addition I was sent a silver Claddagh neckl... See more

Company replied

Rated 5 out of 5 stars

First class customer care Super efficient delivery My daughter’s ring didn’t fit her & she had it engraved and Mary emailed me to confirm I could return the item and just to keep receipts as proof... See more

Company replied

Rated 5 out of 5 stars

Great to find jewelry that combined sterling silver with genuine rubies and a Celtic theme. Perfect gift for my wife for our Ruby Wedding anniversary. Good communication from start to finish. Deliver... See more

Rated 4 out of 5 stars

I Received my celtic cross from Glencara in Ireland and was very pleased with Glencaras communication and efficiency. Tried to buy a celtic cross in Australia but could not find one suitable enough... See more

Company replied

Rated 5 out of 5 stars

Ordered on the 8/10/2025, received items by the 11/10/2025.items were beautiful however, despite measuring prior two out of three items came up slightly small. Used live chat instantly responded... See more

Rated 1 out of 5 stars

Ordered a ring as a Christmas present and paid the extra for express delivery due no later than 19th December. Nothing arrived. Contacted Customer Service and was assured it would arrive by the 23rd... See more

Company replied

Rated 5 out of 5 stars

My parcel arrived this morning. The necklace is beautiful. The ring, I will see when I give the beautifully wrapped parcel to my beautiful grand daughter - to lift her spirits. I will be ordering more... See more

Company replied

Rated 5 out of 5 stars

Good communication when we were asking for details about the product. My wife and I ordered a matched set of Celtic knotwork white and yellow gold wedding bands. The rings are beautiful and exactly... See more

Company replied

Rated 5 out of 5 stars

I've shopped with GlenCara before and had the same excellent experience. The ring and earrings came as described. The customer service is excellent. Very responsive when I asked about a shipping date... See more

Rated 5 out of 5 stars

I am so happy with my purchase and ring! Everything went incredibly smoothly and the jewelry is absolutely gorgeous. I see concerns about shipping and customer service - I had nothing but excellent se... See more

Company replied

Rated 5 out of 5 stars

My husband and I wanted to purchase a ring for each other , so we eventually chose the rings , and the inscription on the rings.Glencara maintained contact throughout updates provided and when had q... See more

Company replied

Rated 5 out of 5 stars

I wanted a gift for my wife for our Ruby wedding anniversary that was not going to cost a fortune. I can across Glencara who were selling some different Irish themed jewellery using manufactured Ru... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality! Claddagh Ring made in IRELAND. Silver, gold, Claddagh’s.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The necklace is beautiful and seems…

The necklace is beautiful and seems well made.
Customer service is excellent. Rapid replies and very customer oriented. I haven't given the necklace to my wife yet. It's for Valentine's Day. But I am sure she is going to love it.
We are both of Irish decent and love ordering from Irish companies. 

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful ring, free delivery

I ordered a ring for me. The delivery was free and fast (9 days to Hungary). The ring is beautiful. I warmly offer you this beautiful brand.

11 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Lena,

We are delighted to hear that you are so happy with your ring and that it arrived safely and quickly to Hungary. It’s wonderful to know you’re pleased with both the piece and the free delivery service.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 1 out of 5 stars

Poor workmanship, poor communication

Bought a locket for my wife for Christmas. It looked nice but the latch wouldn't close.
Contacted customer support who told me to return it and they would send another one.
I returned it on 9th Jan and provided photo evidence, as advised, to "speed up the process".
Then silence... don't expect them to be forthcoming with information. Oh, they also dont provide postal tracking!
Anyway, numerous back and forth emails with copy/paste responses, promises that it was shipped on the 27th and to allow 4 business days... now on the 11th Feb I'm writing this.
Don't even know if I'll get what I paid for.
Not worth the hassle, there's plenty of other companies out there with similar products and provide tracking information!

11 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Alex,

We are sincerely sorry to hear that there has been an issue with your order and with your experience with us.

We have requested additional information from you. Please respond to our request so we can assist you further.

Kind regards,
Glencara.com

Rated 1 out of 5 stars

Ordered necklace for valentine's day…

Ordered necklace for valentine's day and paid for guaranteed next day deliver. However went on to track order and it is saying it won't be here till the 19th to 21st of February. I paid for next day delivery not two weeks! Can't get through to customer service at all as no phone number and no reply to emails or on live chat. Now I'm down money and present. Shouldn't be telling me and allowing me to pay for guaranteed next day delivery to then send out two weeks after it meant to be here this was actually a special gift and now been ruined.

10 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Darren,

We are sincerely sorry for the experience you’ve had with us. This is certainly not the level of service we aim to provide. We can see you sent several emails, all this morning so you were always going to receive a reply today.

Your order needed to be created, which extended the processing time.

We can see that you have already been assisted with this matter. If there's anything else we can assist you with, please send us an email at [email protected].

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Excellent product and transaction

The product I received was absolutely beautiful. The entire ordering process was flawless... excellent communications between Glencara and me... Shipping to the US was amazingly fast... perfect transaction in every way!!

9 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi John,

We are delighted to hear that you are so pleased with your purchase and that everything from ordering to delivery went so smoothly. It’s wonderful to know the piece met your expectations and that your experience with our team and the shipping to the US was so positive.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I ordered a beautiful pendant for my…

I ordered a beautiful pendant for my granddaughter it's arrival was late it was not the fault of glencara on post was at fault My emails to the company were promptly answered Katie and Roisin were so helpful ,I would have no hesitation in recommending this company excellent customer service that is rare these days Phyllis Somers

9 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Phyllis,

We are delighted to hear that you were happy with the pendant you chose for your granddaughter and that, despite the delivery delay being outside of our control, our team was able to support you promptly. It is wonderful to know that Katie and Roisin took good care of you and made the experience a positive one.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

brilliant quality earrings very pleased.

my wife ordered my earrings for my birthday they came on day they are brilliant very pleased with them could recommend to anybody.

5 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Brian,

We are delighted to hear that the earrings were just what you were hoping for and that they arrived in time for your birthday. It is great to know you are pleased with the quality and we really appreciate your recommendation.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 1 out of 5 stars

Wrong size tried to return since…

Wrong size tried to return since December 26 no answer to were to return till to day 2/5/2026 do not but from this company or try to return they will put u threw the ringer

4 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Lisa,

You only emailed us on January 4th, twice, asking for return details, which were sent to you. You received an immediate reply. Then you emailed us again on February 4th and we replied, sending you return instructions again, as requested. We see mention of returning a car in an email from you so maybe you emailed us in error. You have left two reviews here but there is just one order.

You can reply to our last email to you or email us at [email protected], should you require further assistance.

Kind regards,
Glencara.com

Rated 1 out of 5 stars

Absolutely not like what they tell you…

Absolutely not like what they tell you sent ring to big a real pain to return it can’t reach anyone everything is wait 24 hrs can’t ask questions cheap quality not as expected for over a hundred dollar purchase terrible customer service be ware when dealing with this company been trying to return this since Xmas reply part 2 no no let’s be clear. My husband has been emailing you as well because he’s the one that purchased it. You a smart company everything is 24 hours 24 hours. You did not get back to me in 24 hours nor did you get back to my husband in 24 hours everyone’s busy there’s no phone number to call we would like to speak to someone so we can get past the 60 days so you don’t have to refund it. Let’s not try to be tough.

21 December 2025
Unprompted review
Glencara logo

Reply from Glencara

Hi Lisa,

We sent you instructions to return your order for a size exchange three times, including once on live chat where replies are instant.

Could you please email us at [email protected] and provide a number on which we can reach you?

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I had a very good experience with Glencara Irish Jewlery

I had a very good experience with Glencara.
I ordered two necklaces and was kept up to date when there was a delay in shipping one. I love the designs and having a choice of chain type and length makes them even better for me.
Will order from them again.

4 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Esther,

We are delighted to hear that you had such a positive experience with your order and that our communication during the shipping delay was helpful. It is wonderful to know you love the necklace designs and enjoyed having options for the chain style and length.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Incredibly happy with the locket…

Incredibly happy with the locket's fit and finish, as well as the chain length selection. My partner will love it. The five character spaces available for engraving let me put the date we met on the locket. The fact that it's made in Ireland is a huge bonus, and probably what tipped the scales and made me select it as my gift for her... because she really wants to visit Ireland, and until then, this is her piece of it. Moreover, her birthstone is amethyst, so this was essentially the ideal piece. If I'M pleased with the quality, I KNOW she will be. ❤️

Also, my experience end-to-end was effortless... I had no issues with shipping, and I was actively engaged by your customer service to verify I had received, and was happy with the product and experience. When I responded to that email with my positive feedback, I very promptly received a response from one of your service reps, and I also received a thoughtful reply to my review a very short time (hour or less, I don't quite remember) after posting it. I've heard rumblings online of shipping and service issues, so I thought it was important to take the time to call out my experience being fantastic. Thanks!

22 January 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Timothy,

We are delighted to hear how happy you are with the locket and that it felt like the perfect choice for such a meaningful gift. It is lovely to know the engraving, the birthstone detail and the fact that it is made in Ireland all came together to make it extra special for your partner.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 4 out of 5 stars

Very good service

Very good service

2 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Michael and Sandra,

We are delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to our team.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Product Quality & Service are Excellent!

Great company to work with, great products and superb craftmanship!
I was looking for a unique, special gift for my wife and our 45th wedding anniversary. Came across the Glencara website and the Celtic heart necklace. Reasonable price too. So I ordered it--with a lot of modifications. Couple days later I realized I'd made a mistake (ordered the wrong stone) on the order and contacted support. They responded quickly and were able to correct the order w/o a hassle. Very pleasant to deal with and quick to respond.
But the best part is when the necklace arrived. It was beautiful. Craftmanship excellent and my wife loved it.
Would highly recommend Glencara to anyone looking for a high quality gifts and great customer service before and after the sale!

3 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Jim,

We are delighted to hear that you had such a positive experience from start to finish and that our team could quickly help adjust your order. It is wonderful to know the necklace met your expectations and made such a special anniversary gift for your wife.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

I ordered a beautiful necklace for my wife’s 80th birthday

I ordered a beautiful necklace for my wife’s 80th birthday and she is very very delighted with it.

My order was supplied quickly and everything was delivered perfectly.

I would recommend dealing with Glencara for first class service in every way.

5 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi James,

We are delighted to hear that the necklace was such a special gift for your wife’s 80th birthday and that she was so pleased with it. It is also wonderful to know that everything arrived promptly and in perfect condition, and that your experience with us met your expectations.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Above and beyond

I had a really great experience with Glencara - specifically Katie in customer service was so helpful and responsive. The particular piece I ordered was predicted to arrive between the 4th and the 6th which was cutting it really close for my event - Katie was able to identify another piece which was available for immediate dispatch and since this was a little cheaper I added another necklace to the order and she shipped both the same day with express shipping so they arrived today the 4th. Absolutely ideal, and both pieces of jewellery are lovely. Thank you!

4 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi there,

We are delighted to hear that your experience with us went above and beyond and that Katie was able to assist you so efficiently. It is great to know everything worked out perfectly in time for your event and that you are happy with both pieces of jewellery and the express delivery. We will be sure to pass on your kind words to Katie.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 5 out of 5 stars

A very happy shopper.

I would highly recommend this family owned business. I have had nothing but excellent experiences dealing with them, my last purchase was a saint Brigid cross and I am delighted with it .

4 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi David,

We are delighted to hear that you continue to have such positive experiences with us and that you are happy with your Saint Brigid’s Cross. It truly means a lot to receive a recommendation like this, especially from a returning customer, and we really appreciate your support of our family owned business.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

Rated 3 out of 5 stars

Hi Possible customers

Hi Possible customers,
I had ordered a ring, start of Jan , and it hadnt arruved, i became suspicious about Glencara, Having recieved a phone call fron Glencara my mind has been put at ease. So I am hopeful of recieving beautiful ring .

4 February 2026
Unprompted review
Glencara logo

Reply from Glencara

Hi Mark,

Thank you for your kind review.

We were delighted to speak with you earlier and are very happy to know that your mind has been put at ease.

We will keep you informed about your order via email. Please don't hesitate to reach out to us should you need anything in the meantime, via [email protected].

Kind regards,
Glencara.com

Rated 5 out of 5 stars

Impressed with excellent Customer Service and products

I am so impressed with your excellent customer service and personal customer support. Very rare these days, other companies use AI robotic reply. You have been so helpful with prompt replies to my queries. I love your products and my Son and Grandson were really pleased with the quality of the gifts. I have already recommended you to family & friends because I think you are a great company. Keep up the great service Thank you.
Eileen Breakwell Shropshire UK

29 December 2025
Unprompted review
Glencara logo

Reply from Glencara

Hi Eileen,

We are delighted to hear that you were so impressed with our customer service and personal support. It means a great deal to know you felt well looked after and that the gifts for your son and grandson were so well received. Your kind recommendation to family and friends is truly appreciated and very encouraging for our team.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Glencara.com

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