Groupon Reviews 17,137

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's friendliness and helpfulness, particularly highlighting positive experiences with hairdressers who offer excellent haircuts and styling advice. Consumers also mention the modern equipment used and the welcoming atmosphere. However, experiences regarding services, products, discounts, and prices are mixed, with low consensus among reviewers. Some people express satisfaction with software purchases, ease of installation, and product quality, while others report issues such as invalid software keys, products not matching descriptions, and difficulties with validation. Some consumers report issues with the services, such as difficulties in scheduling appointments or unfulfilled services.

Based on these reviews

Rated 4 out of 5 stars

The good deal is good, but you still haven't fixed the redeeming of vouchers online. It's the second time in two years when I bought one of your vouchers for a photoshoot and it wasn't working online.... See more

Rated 4 out of 5 stars

On 12/22/2023, I bought a Microsoft Office 21 Professional Plus Software for my personal useand was happy using it for 3 years without any issues. Usually, their product looks good and works like the... See more

Rated 4 out of 5 stars

I have used Groupon for sometime now, at least a couple of years, ordering diverse products. I am totally satisfied with with the quality of the products being offered and with the low prices.

Rated 4 out of 5 stars

The purchase went smoothly as usual, but the installation of the software was fraught with problems and took longer than expected. Otherwise, everything was OK as usual.

Rated 5 out of 5 stars

I purchased three licences. I recently installed the last one on my device. The whole process is very simple. Just go to the licence creation page and follow the instructions – each step is described... See more

Rated 5 out of 5 stars

Very good dealer. The email with the license arrived within a few minutes. It included a license for Windows 10 Pro, as ordered. The required upgrade key was offered directly in the email and, upon re... See more

Rated 5 out of 5 stars

I had the Cellulitis treatment and I am totally impressed. Mrs and Mr Zisser are working with very modern and highly efficient equipment, they are very professional and extremely friendly. I had an am... See more

Rated 5 out of 5 stars

Great website to pick up deals on events and experiences. Haven't ever purchased any products but I enjoy browsing Groupon when I'm visiting a new city. Their customer service has been very helpful th... See more

Rated 3 out of 5 stars

Polite staff. The hairdresser cut well and blow dried well, but unfortunately didn’t listen carefully during the consultation about dying my hair. I had specifically asked not to see any more grey hai... See more

Company replied

Rated 5 out of 5 stars

Super friendly and reliable service! We’ll definitely be back and make use of the offer again. Such a great option for anyone who doesn’t own a boat. The boat was super easy to steer and the batter... See more

Rated 5 out of 5 stars

“I found an offer on Groupon. The reservation and confirmation went smoothly. Upon arrival, we were warmly welcomed. A table was already prepared for us, and the drinks and food were excellent. The pl... See more

Rated 3 out of 5 stars

After receiving an email from Groupon that the number was working, I again reached out and informed them that the number was still not accepting calls. Thereafter, I received another email from Groupo... See more

Rated 5 out of 5 stars

The name is excellently picked, friendly and fine service is delivered with a smile. The massage was fine, relaxing and hit the right spots. I will be back and recommend the experience

Rated 1 out of 5 stars

Groupons does everything it can to prevent you from receiving an invoice. With Amazon, you receive an invoice even though Amazon only acts as an intermediary. Groupon generally keeps a low profile and... See more

Rated 5 out of 5 stars

MS Office 2024: The purchase and installation went smoothly. The package was automatically activated. The process using the voucher may be a bit complicated for some.

Rated 1 out of 5 stars

Groupon is not recommended. Reasons: - Customer service? - Items cannot be returned - No response after complaint If this exists, it cannot be reached - Products poorly described -... See more

Company replied

Rated 2 out of 5 stars

I bought a licence from Groupon - the reseller was Technivision Germany. It product I purchased MS Office 2024 for the MAC works well. I this advised my daughter to purchase a licence for MS Office fo... See more

Rated 1 out of 5 stars

Ordering an Office-licence for Mac ended in purchasing 2 licences which I cannot install on my Macs. No response from the retailer even though I haven't used the licences. Overall too complicated, too... See more

Rated 1 out of 5 stars

Worst place to buy anything! Never will I buy a needle again. Services are very difficult to get an appointment. Prodcuts have bad quality. Cancelling or returning is made very very difficult. Horribl... See more

Rated 1 out of 5 stars

Groupon advertised Priority Booker as a saving on Airport Parking and Lounges. I paid £6.99 as it was worth a try. I have since booked Stansted lounge with Stansted, Stansted Parking with A.P.H. and... See more

Rated 1 out of 5 stars

I bought a software licence but the key was not valid. I even tried the phone activation but that yielded the same result. So i contacted the support of the seller multiple times via their offic... See more

Rated 1 out of 5 stars

I bought a Hifu treatment with a local clinic. The treatment I received was poor, the therapist did not even remove my makeup or use ultrasound gel. Wasted £100, Groupon was not helpful at all.Be care... See more

Rated 2 out of 5 stars

The food was average. The schnitzel wasn't freshly prepared but was a convenience product and only lukewarm, the sauce came from a bag, and the potato salad from a bucket. I also had to buy two drinks... See more

Rated 1 out of 5 stars

Groupon used to have great customer service. Now they give you the runaround, hoping you give up, I guess. I continuously tried to book with a merchant via online website, email, and calls, to no avai... See more

Rated 1 out of 5 stars

I ordered ten Cinestar-Coupons but Groupon made a mistake during booking. The confimation has shown 10 Coupons and the amount of one. For me verything looked fine. After using the first Coupon the... See more

Rated 1 out of 5 stars

Unfortunately, I’ve had consistently bad experiences using Groupon. The first time, the service provider didn’t even show up to the appointment. The second time, I was told the voucher would cover... See more

Company replied

Rated 1 out of 5 stars

Ich habe einen Microsoft Produktkey gekauft und versucht ihn einzulösen. Vom Verkaufspartner kam folgende Email: "Hi, Thank you for your order. Unfortunately, we’re currently out of sto... See more

Rated 1 out of 5 stars

received damaged package from Colorland. No help by call and no response by email at Colorland. Keep away from this offer. Unfriedly and not helpful people in the callcenter

Rated 1 out of 5 stars

Not good at all.. she did not the whole body waxing because she did not had the whole material to wax with.. so I wanted to become a new appointment, she ignored me first and after she tell me Im full... See more

Rated 1 out of 5 stars

It has been a total waste of time dealing with Groupon and there is no customer service. I ordered a few items and then never heard back from anyone. On the item I already redeemed, I never got it and... See more

Company replied

Rated 1 out of 5 stars

By the end of the year I got in touch with customer service, because of this Coupon /RELAX Cosmetic- Simone Ediale- and they made it very difficult for me when I claimed that the parrtner didn`t fulf... See more

Company replied

Rated 1 out of 5 stars

The advertised service was not fully performed. After complaining at their customer service, they were not able to provide a sufficient solution to compensate me for the malservice and to stop this to... See more

Company replied

Rated 1 out of 5 stars

I purchased tickets to Belvoir Steam Weekend on Groupon. I went in and out of the booking screens which I found unclear regarding promo code application, whether it was applied or not. When I re... See more

Rated 1 out of 5 stars

One of the worst experiences. Not only do you have to look for the store - you have to go to a nail salon and it's in the back room. Only signposted with a plain A4 piece of paper. Also, the treatm... See more

Rated 1 out of 5 stars

The watch came without a charger. I can do nothing with the watch! First I wait a long time for it an later it was not complete. I write before a long time, but a became no answer. Klaus-Peter Laute... See more

Rated 1 out of 5 stars

I had a problem with my order that I never get. I wrote 7 time to groupon.de and just get an answere that they will write me back in 2 days and nothing. Since October I still wait or to get what I pay... See more

Rated 1 out of 5 stars

Completely invalid instructions, after download no possibility to use the product - the worst I ever bought in the internet - and no response from Groupon despite two mails .. very, very unprofessiona... See more

Rated 1 out of 5 stars

bought 10 tickets blackweek deal only used 5 times in 2025 no more contingent after 5th cinema visit no help, no refund, no new tickets a shame

Rated 5 out of 5 stars

Purchased the product 4 weeks a go and so far it works perfectly. Vendor support was also promptly and effective

Rated 1 out of 5 stars

Hello, the watch came very late, and there is no charging channe, I can't do anything with the watch! Klaus-Peter Lauterbach

Company replied

Rated 1 out of 5 stars

You do not receive an invoice or other proof of ownership for the Microsoft Office package. Unfortunately, enquiries remain unanswered. Presumably illegal licences. Hands off it !!!

Rated 1 out of 5 stars

I did Not get my Package. There is no way to contact groupon, I am sitting on the cost and don’t have my item. Never again


Company details

  1. Coupon service

Written by the company

Über Groupon Groupon baut die tägliche Gewohnheit im lokalen Handel auf, mit einem riesigen Mobil- und Online-Marktplatz, der satte Rabatte auf Essen, Entdeckungen und neue Erlebnisse bietet, so dass Kunden das Beste finden können, was eine Stadt zu bieten hat. Groupon zelebriert Erlebnisse und alltägliche Dinge, von denen wir glauben, dass sie das Leben sinnvoller machen. Als Unternehmen sind wir bestrebt, unseren Kunden zu helfen, neue Orte, Produkte und neue Aktivitäten zu entdecken; unseren Kunden den zusätzlichen Schub zu geben, so dass sie etwas Neues ausprobieren wollen, in dem Wissen, dass sie ihre lokale Community unterstützen. Bis heute hat Groupon Tickets für 47 Millionen Stunden Live-Musik verkauft und war für 65 Millionen Unzen Steak verantwortlich, 15 Millionen Fitness-Klassen wurden von Kunden überlebt und 240 Millionen Unzen Kaffee gebraut.


Contact info

  • Dircksenstraße 3, 10179, Berlin, Germany

  • groupon.de

4.0

Great

TrustScore 4 out of 5

17K reviews

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Replied to 42% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Be careful which reseller you pruchase from

I bought a licence from Groupon - the reseller was Technivision Germany. It product I purchased MS Office 2024 for the MAC works well. I this advised my daughter to purchase a licence for MS Office for her new Windows 11 laptop. She purchased it from the reseller keyupnow We could not validate the key with MS and after 30 days it stopped working.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Dangerous! Groupons does not issue invoices...

Groupons does everything it can to prevent you from receiving an invoice. With Amazon, you receive an invoice even though Amazon only acts as an intermediary. Groupon generally keeps a low profile and refers you to the seller with a Gmail address. This results in email communication. It's been a month since I placed my order and I still haven't received an invoice for €216. If I never receive an invoice, how am I supposed to enforce warranty claims in the event of damage?

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst place to buy anything

Worst place to buy anything! Never will I buy a needle again. Services are very difficult to get an appointment. Prodcuts have bad quality. Cancelling or returning is made very very difficult. Horrible!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordering an Office-licence for Mac…

Ordering an Office-licence for Mac ended in purchasing 2 licences which I cannot install on my Macs. No response from the retailer even though I haven't used the licences. Overall too complicated, too intransparent. I will not again buy via Groupon.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

It can’t be worser than this service

Not good at all.. she did not the whole body waxing because she did not had the whole material to wax with.. so I wanted to become a new appointment, she ignored me first and after she tell me Im full so i cant make an appointment..

27 December 2025
Unprompted review
Rated 1 out of 5 stars

I had a problem with my order that I…

I had a problem with my order that I never get. I wrote 7 time to groupon.de and just get an answere that they will write me back in 2 days and nothing. Since October I still wait or to get what I pay for or my money back, but nothing is happening. I am very sad about it!

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Produkt nicht erhalten und keine Rückerstattung

Ich habe einen Microsoft Produktkey gekauft und versucht ihn einzulösen. Vom Verkaufspartner kam folgende Email:
"Hi,
Thank you for your order. Unfortunately, we’re currently out of stock for Microsoft 365 Personal and Family licenses. Because of this, we’ve gone ahead and issued a full refund for your order.

You’ll receive a confirmation from Groupon shortly, and the refund should reflect in your account within a few business days depending on your bank.

We sincerely apologize for the inconvenience and appreciate your understanding.

If you encounter have any further questions, please don’t hesitate to reach out to us for additional assistance.

Kind regards,
John
LicenseChoice Support Team"

Ich habe keine Erstattung erhalten. Selbst Paypal sieht keinen Handlungsbedarf, da ich einen Code erhalten habe, um den Microsoft Code anzufordern (aber nicht das Produkt). Ich habe 70€ verloren, die mir nicht erstattet werden. Der Kundenservice sieht keinen Handlungsbedarf. Ich bin ein bisschen geschockt und sehr enttäuscht.

7 November 2025
Unprompted review

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