Shoreham site. First class experience all round. Mark picked the car up, very informative and reassuring. Lauren via telephone calls was very clear, helpful and flexible. Car arrived back immaculatel... See more
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Review summary
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Company details
Written by the company
Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.
Contact info
Fordingbridge Site, Barnham Road, Barnham, PO22 0HD, Bognor Regis, United Kingdom
- 0345 303 5871
- [email protected]
- haloarc.co.uk
Replied to 92% of negative reviews
Typically replies within 1 week
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Nissan Micra car repair
The company kept me well informed throughout the duration my car was been repaired. The staff I spoke to were very respectful and courteous, answered all my questions in a polite manner
First class service provided by Halo ARC
The service provided by Halo ARC was first class. They worked in a truly professional way, were polite and completed the work in the exact time scale estimated when the car was taken in. I received daily updates as to the progress and I’m more than satisfied with the quality of workmanship.
No hassle
No hassle, my car was picked up from my front door, by a courteous driver, Paul, who delivered my replacement car, explained all the procedures clearly. I may add that Julia was as equally courteous on the phone. Also explained in detail how exactly the process would be. I am very happy with the results of the repair, and the experience.
theadmin was very efficent and i could…
theadmin was very efficent and i could not believe how quick the rapairs were completed excellent sevice from start to finish
The customer service and understanding…
The customer service and understanding of my needs was amazing I was kept up to date with the repair progress, the quality of the work carried out was exemplary...I will insist on using this body shop, if ever I require one again...
Brilliant service
Brilliant friendly service by - Jo
and Drivers – Oliver/Jake at Basingstoke
Car was picked up, fixed fast with good quality and returned .
Great work
Great work, a lot quicker than we thought, the delivery teams were great, very friendly and efficient, kept up to date daily with what was happening with the repairs. Would definitely use again if required.
This was nearly a 2 star review, but it isn't...!
I had been planning to submit a 2 star review, having had to wait over two months for my vehicle repair and then having that appointment cancelled at less than a week's notice and having to wait another month.
Then the repair itself, which should have been relatively quick and simple, was further delayed while a part was ordered.
However, I'm giving a 5 star review because of the excellent level of customer service from the Bristol office. I was kept fully updated (on a daily basis) about the situation. As the delay continued, I spoke to Dan who offered a masterclass in customer service. He listened carefully to my concerns; he didn't try to excuse or defend what had happened but instead focused on what I needed for the situation to be resolved. He came up with a solution that showed careful thought and a genuine concern for me as a customer. And then he delivered.
Brilliant service
Brilliant service, communication was excellent with daily updates. Collection and return of vehicle on time, pleasant and polite.
Five star service
Kept me up to date every step of the way. Receptionist an asset to the company she was so polite, friendly and extremely efficient
Kyle was super friendly my car came…
Kyle was super friendly my car came back shining and new. And helped me empty courtesy car with stock to my car.
feb repair
great job on my vehicle and special thanks to Pete whose new to the company and josh.
Communication is not great as phone lines are hard to get through and other branches calling you.
I received the vehicle but I am not…
I received the vehicle but I am not satisfied with the work, very poorly done.
Super efficient service from the Halo…
Super efficient service from the Halo York team.
They kept me informed of the plan, collected my vehicle as planned and completed the work on the same day including returning the vehicle beautifully clean!
An amazing service.
Thank you
My car Toyota AYGOX1 WP25XPD repair
My name is Louise Woods..l.am giving this feedback to Halo..from when my car was picked up,Melissa..customer journey specialist, contacted me,every step of the way,from my car going in,to being in repairs,and being told of what time it was coming back,absolutely 💯 amazing..can't fault this lovely lady.Matthew..IE..Matty,brought my car back,This chap,is a credit to your company,felt so at ease,He's a Ray of sunshine 🌞....sorry Matty..but your personality is amazing..lovely bedside manner..Thankyou everyone.
Halo - An excellent company that delivers great results
I'd never heard of Halo-Arc in Guildford, but they were my motor insurance's chosen repairers for my Honda Jazz. I needn't have worried as they delivered a first class service from the first phone call to the last and did a brilliant and extensive repair. My car was washed and valeted and then delivered back to me in showroom condition. I was kept informed of progress on the car and when the repair would be finished the whole time. Halo even collected the car and returned it to my home, which was a great help.
Halo in Poole Dorset
Halo in Poole Dorset, amazing job on car, kept me informed of pick up and collection, very informative and helpful so polite it was refreshing,Nothing was too much trouble,car repaired and cleaned then dropped home to me at an arranged time.great company and highly recommend.Tge driver who dropped off my car was informative,polite and extremely approachable and was on time 5* Service
The Receptionist extremely polite and very accommodating and helpful at all times 5* service
Thankyou very much
BMW X2 Repair
Excellent. Great business to deal with, kept me fully informed. Highly recommended
Shoreham site
Shoreham site. First class experience all round. Mark picked the car up, very informative and reassuring. Lauren via telephone calls was very clear, helpful and flexible. Car arrived back immaculately fixed, great condition, polished, neatly reversed back into my driveway. Dom dropped my car off, was really helpful with the timings. Courtesy car was great, a smooth automatic.
Very impressed and content in a stressful situation for me.
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