Halo ARC Reviews 11,426

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior service provided, highlighting the politeness, knowledge, and professionalism of the staff. Consumers appreciate being kept informed throughout the repair process, with regular updates and clear communication. The customer service is frequently described as friendly, efficient, and exceptional. People express satisfaction with the high quality of the repair work, often noting that their cars were returned in showroom condition, thoroughly cleaned and valeted. Reviewers also appreciate the prompt and efficient delivery service, with many mentioning the convenience of having their vehicles collected and returned to their homes. The seamless experience, from start to finish, is a recurring theme in the feedback.

Based on these reviews

Rated 5 out of 5 stars

Shoreham site. First class experience all round. Mark picked the car up, very informative and reassuring. Lauren via telephone calls was very clear, helpful and flexible. Car arrived back immaculatel... See more

Rated 5 out of 5 stars

Fantastic service. Picked up car 4 days post accident on Wednesday 4th February, completed work within 24 hours; returned car as collected on a low loader. All work done plus car valeted. How could... See more

Rated 5 out of 5 stars

halo hudson provided first class service from collection to delivery after repair. CJS Rhiannon kept up with communication and development of repair with constant updates. Once car was delivered, the... See more

Rated 5 out of 5 stars

The service was exceptional. The speed in which they carried out the repair was outstanding. Having collected the car from our house on Thursday morning and delivered it back Friday lunchtime. The wor... See more

Rated 5 out of 5 stars

Although Halo could not fit our repair in straight away, our car was driveable, so this wasn’t an issue. Their admin kept us informed at all times and there were no surprises. They collected our car,... See more

Rated 5 out of 5 stars

Regular updates about the repair process were much appreciated. I felt welcome to ask questions. Having my vehicle moved from one repair centre to another could have made difficulties but this was not... See more

Rated 5 out of 5 stars

My name is Louise Woods..l.am giving this feedback to Halo..from when my car was picked up,Melissa..customer journey specialist, contacted me,every step of the way,from my car going in,to being in rep... See more

Rated 5 out of 5 stars

Bensi and Richard at Halo in Harrow are absolutely fantastic!! So professional, polite, efficient, and knowledgeable people. The communication was excellent, and if I could give more than five stars... See more

Rated 5 out of 5 stars

Having had a replacement bumper fitted after it had been damaged we had various warning light coming up. I phoned Halo at Attleborough and spoke to Jane who promptly arranged for it to be collected an... See more

Rated 4 out of 5 stars

Halo provided a prompt and efficient service, with excellent customer service and clear communication throughout. They kept me regularly updated on the progress of my car. I am very pleased wit... See more

Rated 5 out of 5 stars

Brodie, Lewis and the team at Halo ARC at Lyde Green, Bristol have just done a superb job repairing my Corolla’s rear bumper. They estimated the work to take five days. In the event, my car was colle... See more

Rated 5 out of 5 stars

Extremely happy with the repair work by Daz/Gip paint specialist Ryan/John and quality control manager Steven. Plus the communication from Chloe was excellent and kept me informed and of course not f... See more

Rated 5 out of 5 stars

The entirety of the process was smooth, simple and easy. The team were really attentive and friendly, turnaround time was literally less than a day which was mind boggling. Kyle from the Rochdal... See more

Rated 5 out of 5 stars

The company Halo at Stoke 0n Trent were exceptionally good. The car was picked up and taken to the garage to be repaired and brought back just over a week later. Gaz the supervisor kept me informed ev... See more

Rated 5 out of 5 stars

I'd never heard of Halo-Arc in Guildford, but they were my motor insurance's chosen repairers for my Honda Jazz. I needn't have worried as they delivered a first class service from the first phone cal... See more

Rated 5 out of 5 stars

My car was collected by Halo at 07:30 and delivered back to me at 16:10. In that time they replaced the complete back bumper, parking sensors, radar sensor, bumper beam and fittings, repaired minor da... See more

Rated 4 out of 5 stars

Halo Amesbury - Tyson, Steve and 'B' - provided excellent service and did a great job on the prompt repair. They kindly gave us some paint for unrelated scratches and cleaned the (filthy) interior. B... See more

Rated 5 out of 5 stars

Great service from the team in York. Brilliant communication, very fast service, really nice people. Thank you to Lee, Danny, Hannah and Jessica and big well done to Reece and Steve who managed to get... See more

Rated 5 out of 5 stars

Car was picked up promptly and a courtesy car was provided. Repairs carried out to the highest standard in a timely manor. My car had been charged and cleaned on return. Daily updates by incredibly po... See more

Rated 5 out of 5 stars

Almost immediate call once my insurance company had passed my details. Followed up by email asking for damage pics. Vehicle collected from home address within a week and courtesy car provided. Pete (d... See more

Rated 5 out of 5 stars

I had the misfortune to have my car hit from behind and the service I received from Halo Bristol when repairing was superb. Brodie kept me fully informed of when the car was being collected and throug... See more

Rated 5 out of 5 stars

well that was an unexpected pleasure. Well done Guildford Team. This was my LV approved repair centre for a non-fault rear-end to my almost new Audi. Great custoner service, kept me informed, finished... See more

Rated 5 out of 5 stars

I am so pleased with the service I received from Halo in Slough after my car was repaired following a rear-end RTC. Suki and Morgan were incredibly professional, understanding, and genuinely pleasant... See more

Rated 5 out of 5 stars

Superior repair standard and unique customer service. Special thanks to Mini in Harrow who saved my sanity over the dilatory insurance company who lost my car for two weeks then forgot about it for t... See more

Rated 5 out of 5 stars

Customer service like it used to be! Halo turned the distressing experience of my beloved car being hit by a careless truck driver into a smooth and painless repair. The quality of the work was exce... See more

Rated 5 out of 5 stars

Quick speedy service just what everyone wants! The gentleman who dropped courtesy car off and collected mine for repairs to damage up the passenger side. Just returned my vehicle a pleasant experienc... See more

Rated 5 out of 5 stars

Just had my car repaired by Halo ARC at Emersons Green, Bristol. Absolutely fantastic service from start to finish - highly impressed. Brodie (who collected the car) and Lewis (who returned it) were e... See more

Rated 5 out of 5 stars

Halo Guildford, is an excellent team. I had a prompt pickup with courtesy car (new!). Quick turnaround 2 days later. Car arrived good as new (including finding and fixing 2 additional faults).... See more

Rated 5 out of 5 stars

Contacted us straight after our claim was submitted. Relayed the timeline and process simply and clearly. Collected our vehicle and returned 2 working days later. Offered us a courtesy car free unlike... See more

Rated 5 out of 5 stars

Brilliant service by Halo ARC Aberdeen branch. Car fixed like new and came back spotlessly clean. Felt like a personal service dealing with real friendly people, not a faceless company. Kept up to dat... See more

Rated 5 out of 5 stars

After my car accident on the second of January I was contacted by halo the next day by Jane wymondom branch she was very helpful and informative. My car was collected the next day and back with me in... See more

Rated 5 out of 5 stars

Absolutely superb service from Team York at Halo, highly recommended. They have kept me informed through the whole process, the drivers Steve & Reece made me secure knowing my car was delivered safely... See more

Rated 5 out of 5 stars

Great service from the outset from prompt collection to keeping me informed every step of the way on progress and delivering a 1st class repair the car looks great and delivering back.Thanks for you... See more

Rated 5 out of 5 stars

Halo in Poole Dorset, amazing job on car, kept me informed of pick up and collection, very informative and helpful so polite it was refreshing,Nothing was too much trouble,car repaired and cleaned t... See more

Rated 5 out of 5 stars

Great service from Ella with booking really efficient and knowledgeable. klejdis collected at time agreed and informed me of work being undertaken. Was completed promptly and car returned by James a... See more

Rated 5 out of 5 stars

Exceptional service from this company! Dan, Tracie and collection driver Lee were polite, courteous and totally professional. Always informed via call or text and repair was completed quickly and effi... See more

Rated 5 out of 5 stars

Five-star repair from Halo ARC. Efficient, friendly, and clear from start to finish. Shout-out to the tech team, Xolani and Dimitar, for a quality finish; drivers Morgan and Harley for punctual pick-u... See more

Rated 2 out of 5 stars

Repair took 7 weeks and updates did not happen as often as promised (and were not always as courteous and apologetic as I might have expected). While I understand there were delays in getting parts,... See more

Company replied

Rated 2 out of 5 stars

LV recommended repairer took two weeks to begin bodywork repair. Dent repairs good but paintwork terrible. Lacquer runs on door and colour mismatch on bonnet. Two further trips to HALO for remedial ac... See more

Company replied

Rated 5 out of 5 stars

Superb service. Just minutes after phoning our insurance company about needing a repair Halo got in touch and explained what would happen. So efficient and smooth, being kept informed every day. And a... See more

Rated 5 out of 5 stars

I brought my car in for repairs and couldn’t be happier with the service I received. From the moment I arrived, everything was handled professionally and efficiently. The staff were friendly, knowledg... See more

Rated 5 out of 5 stars

Someone backed into our car and took out the adaptive cruise, front collision warning system and damaged the front grill and bumper. We called Halo on the Tuesday and the car was collected on the Thur... See more


Company details

  1. Vehicle Repair

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Nissan Micra car repair

The company kept me well informed throughout the duration my car was been repaired. The staff I spoke to were very respectful and courteous, answered all my questions in a polite manner

11 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service provided by Halo ARC

The service provided by Halo ARC was first class. They worked in a truly professional way, were polite and completed the work in the exact time scale estimated when the car was taken in. I received daily updates as to the progress and I’m more than satisfied with the quality of workmanship.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

No hassle

No hassle, my car was picked up from my front door, by a courteous driver, Paul, who delivered my replacement car, explained all the procedures clearly. I may add that Julia was as equally courteous on the phone. Also explained in detail how exactly the process would be. I am very happy with the results of the repair, and the experience.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant friendly service by - Jo
and Drivers – Oliver/Jake at Basingstoke
Car was picked up, fixed fast with good quality and returned .

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great work

Great work, a lot quicker than we thought, the delivery teams were great, very friendly and efficient, kept up to date daily with what was happening with the repairs. Would definitely use again if required.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

This was nearly a 2 star review, but it isn't...!

I had been planning to submit a 2 star review, having had to wait over two months for my vehicle repair and then having that appointment cancelled at less than a week's notice and having to wait another month.
Then the repair itself, which should have been relatively quick and simple, was further delayed while a part was ordered.
However, I'm giving a 5 star review because of the excellent level of customer service from the Bristol office. I was kept fully updated (on a daily basis) about the situation. As the delay continued, I spoke to Dan who offered a masterclass in customer service. He listened carefully to my concerns; he didn't try to excuse or defend what had happened but instead focused on what I needed for the situation to be resolved. He came up with a solution that showed careful thought and a genuine concern for me as a customer. And then he delivered.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, communication was excellent with daily updates. Collection and return of vehicle on time, pleasant and polite.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

Kept me up to date every step of the way. Receptionist an asset to the company she was so polite, friendly and extremely efficient

10 February 2026
Unprompted review
Rated 4 out of 5 stars

feb repair

great job on my vehicle and special thanks to Pete whose new to the company and josh.
Communication is not great as phone lines are hard to get through and other branches calling you.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Super efficient service from the Halo…

Super efficient service from the Halo York team.
They kept me informed of the plan, collected my vehicle as planned and completed the work on the same day including returning the vehicle beautifully clean!
An amazing service.
Thank you

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My car Toyota AYGOX1 WP25XPD repair

My name is Louise Woods..l.am giving this feedback to Halo..from when my car was picked up,Melissa..customer journey specialist, contacted me,every step of the way,from my car going in,to being in repairs,and being told of what time it was coming back,absolutely 💯 amazing..can't fault this lovely lady.Matthew..IE..Matty,brought my car back,This chap,is a credit to your company,felt so at ease,He's a Ray of sunshine 🌞....sorry Matty..but your personality is amazing..lovely bedside manner..Thankyou everyone.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Halo - An excellent company that delivers great results

I'd never heard of Halo-Arc in Guildford, but they were my motor insurance's chosen repairers for my Honda Jazz. I needn't have worried as they delivered a first class service from the first phone call to the last and did a brilliant and extensive repair. My car was washed and valeted and then delivered back to me in showroom condition. I was kept informed of progress on the car and when the repair would be finished the whole time. Halo even collected the car and returned it to my home, which was a great help.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Halo in Poole Dorset

Halo in Poole Dorset, amazing job on car, kept me informed of pick up and collection, very informative and helpful so polite it was refreshing,Nothing was too much trouble,car repaired and cleaned then dropped home to me at an arranged time.great company and highly recommend.Tge driver who dropped off my car was informative,polite and extremely approachable and was on time 5* Service
The Receptionist extremely polite and very accommodating and helpful at all times 5* service
Thankyou very much

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Shoreham site

Shoreham site. First class experience all round. Mark picked the car up, very informative and reassuring. Lauren via telephone calls was very clear, helpful and flexible. Car arrived back immaculately fixed, great condition, polished, neatly reversed back into my driveway. Dom dropped my car off, was really helpful with the timings. Courtesy car was great, a smooth automatic.
Very impressed and content in a stressful situation for me.

6 February 2026
Unprompted review

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