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Written by the company
Bezoek onze website!
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HANOSSHOP.com is hét e-commerce- en inspiratieplatform waar elke ondernemer in slechts een paar muisklikken een bestelling plaatst. Eén platform, duizenden producten van verschillende topmerken. Alles om jouw omgeving zelf de gewenste inrichting en uitstraling te geven. Van stoelen tot glaswerk. Van servies tot keukenapparatuur. Van tuinmeubelen tot kantoorartikelen. Van tafels tot accessoires. Je vindt het bij HANOS SHOP!
Stadhoudersmolenweg 37, 7317 AW, Apeldoorn, Netherlands
4.1
853 reviews
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Wrong product received, customer service not helpful at all. First time and last time I ordered for sure !
Reply from HANOS SHOP
Dear Sir/Madam,
Thank you for your review.
We are sorry to hear that you received the wrong item. This is obviously not what we intended. From what I understand, our customer service department is working hard to resolve this issue for you as quickly and efficiently as possible.
Kind regards,
HANOS SHOP
It was such a positive experience shopping with Hanos on the internet. Website is very user friendly and all went quickm smoothly and quiet perfect. I am very happy with my purchases.
Reply from HANOS SHOP
Beste,
Thank you for your review.
We are delighted to hear that you find our website user-friendly.
We hope you enjoy your purchase.
Thank you for your positive feedback.
Kind regards,
Chantal
Reply from HANOS SHOP
Beste,
Dank voor uw mooie review. Wij wensen u veel plezier met uw bestelling.
Met vriendelijke groet,
Louanne
Reply from HANOS SHOP
Beste,
Dank voor uw review.
Wij wensen uw veel plezier van uw aangekochte koelkast.
Met vriendelijk groet,
Louanne
Delivered person so rude. Just put the fridges in front of door and leave directly. No next time.
I ordered a beautiful bouquet of flowers and they did not disappoint. Absolutely gorgeous. Well wrapped and boxed.
all was fine , they were super fast to send to package. the package was also well protected. the only problem is that this company use postNL wich is the worst psot company available in belgium. I had to go quite far to retrieve my package and the postman didnt came to mu place first. only postnl work like this.
High quality products, very good customer service and fast delivery.
I made a mistake on my order and they resolved it quickly and without issues.
Terrible customer service. POST.NL took my parcel to a collection point instead of home delivery as paid for. Due to mobility issues I can't collect from a point which is why I paid for home delivery. Reached out to hanos and basically they all putting all the blame on post.nl and saying once they get the parcel back they'll re-send it to me and no refunds possible, even when they haven't delivered my purchase. It is bee 3 weeks already.
Reply from HANOS SHOP
Dear Rohumi,
Thank you for your review.
I am sorry to read that that the parcel was not delivered to your home. Should a home delivery not succeed, then the parcel always goes to a Post NL collection point near you to pick up the package yourself.
In this case it is unfortunatly that you yourself were not able to pick up the package at the point.
I understand that you contacted our customer service yesterday to ask what the status of your package is. This was explained to you by our colleagues and we are still working hard to resolve this case for you.
We will keep in touch with you about this.
Kind regards,
Chantal
I was looking for a specific chair - they had them at a very good price. I ordered 6 and was pleasantly surprised at the very friendly and speedy customer service and delivery within a couple days to boot! Will order again for sure.
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