Verified
I’ve been using Heymondo for the lats 6 years and the experience has been seamless. Their app is super intuitive, making it very easy to manage my policy or contact support if needed. The coverage... See more
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See what reviewers are saying
Verified
They have very good options and correct prices. We have not used the travel insurane (thank God), but we preferred this company in comparison with other compannies' offers existing on the market.
Company replied
Verified
Setting up insurance from Spain to Canada was straightforward and hassle-free. My mom stayed in Canada for nearly two months, during which she got sick, and the insurance coverage was helpful. The ser... See more
Company replied
Verified
The clearest online application form I found. Made it clear that you can start the contract while abroad (after 72hours), whereas many of the "big" banks hide in the documents that it will not be vali... See more
Company replied
Company details
About Heymondo Seguros de Viaje
Written by the company
¡Hey viajero!
Somos Heymondo, tu mejor compañero de viaje. Nuestra misión es hacer la vida fácil a los viajeros como tú. ¿Cómo?
Somos especialistas en seguros de viaje y diseñamos nuestros propios productos buscando siempre la mejor calidad-precio. Juntando experiencia y tecnología, en Heymondo nos encargamos de buscar la mejor opción para cada viaje y tipo de viajero, de explicar de manera sencilla y transparente cómo son nuestros seguros y de estar a tu lado siempre que lo necesites. Y así, asegurarte el viaje de tus sueños.
¡Descubre por qué deberías asegurar el viaje de tus sueños con Heymondo!
Asistencia 24h/365 días
Estamos a tu lado ante los imprevistos de tu viaje: médicos, pérdidas de equipaje, demoras de transporte, etc.
Reembolso de reservas si no viajas
Añade la cobertura opcional de anulación del viaje. ¡Contrátala incluso si han pasado más de 7 días desde la reserva del viaje!
App de asistencia en viaje
Chat y videoconsulta médica las 24 horas, llamada de asistencia gratuita y gestión de incidencias. Clic, clic y ¡listo!
Reembolso de vacaciones no disfrutadas
Si te ves obligado a adelantar tu regreso con nuestro seguro de cancelación, recuperarás el importe de tus reservas.
Puntuados como Excelente en Trustpilot
Los viajeros del mundo confían en nosotros y muestra de ello son la gran cantidad de opiniones positivas que comparten día a día nuestros clientes sobre Heymondo.
Si quieres conocer la experiencia de otros viajeros, ¡sigue leyendo más opiniones Heymondo!
Contact info
Calle Alaba, número 140, 2º 4ª, 08018, Barcelona, Spain
- [email protected]
- heymondo.es
4.6
Excellent
12K reviews
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Reply from Heymondo Seguros de Viaje
Hello Hubert,
Thank you for your 4-star review, and really appreciate you taking the time to share your feedback, as it is our customers who allow us to constantly improve.
First of all. we are very sorry to hear about this issue you experienced and that the assistance you received did not meet your expectations. We would like to review your case in detail to better understand what happened, but with the information we currently have, we are unable to locate your policy.
Could you please provide your policy number through our customer service team?
You can email us at [email protected] or, if you prefer, send us a WhatsApp message at +34 600 404 606.
We would also like to remind you that our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (Madrid time), and that travel assistance is available 24 hours a day.
Please feel free to contact us with any further questions or concerns.
Best regards,
Heymondo Team
Verified
Reply from Heymondo Seguros de Viaje
Thanks for choosing Heymondo! We’re glad to hear you had a great user experience.
Verified
Thorough cover, correct prices.
They have very good options and correct prices. We have not used the travel insurane (thank God), but we preferred this company in comparison with other compannies' offers existing on the market.
3 January 2026
Reply from Heymondo Seguros de Viaje
Thank you for leaving a 5-Stars review. At Heymondo, we continuously strive to serve you better. We’re here for you anytime 😊!
Verified
Didnt need it but great cover and…
Didnt need it but great cover and reasonable in price
12 November 2025
Reply from Heymondo Seguros de Viaje
Hi, Sally.
We are working daily to offer our customers the best experience, service, and coverage. Thanks a lot for your five-star rating and for sharing your experience with us and the community 💚.
Verified
GREAT EXPERIENCE
GREAT EXPERIENCE, GOOD PLANS AND EASY !!! SUPER RECOMENDADOS FROM US TO EUROPE AND ALL OVER THE WORLD
26 January 2026
Reply from Heymondo Seguros de Viaje
Dear Robert, thank you so much for your lovely review. It's so great to hear you had a great user experience and we'll be sure to pass your kind words onto the team. Safe travels ✈️!
Verified
Good service recomend 100%
10 January 2026
Reply from Heymondo Seguros de Viaje
Thank you so much for your lovely review, Will. It's so great to hear you had a great user experience. It means a lot to us! 😊
Verified
Good experience
I had problems accessing the Application but I received a call from a very helpful person and resolved issues immediately
11 January 2026
Reply from Heymondo Seguros de Viaje
Hello Christopher,
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.
As you mention, we can see one of our agents from the customer care team, has been in contact with you via phone call, to be able to resolve and clarify this issue regarding the app. We're glad to hear this has now been solved and you have been able to access the Heymondo App.
Should you have any doubts, please note that you can contact our Heymondo Customer Care team on WhatsApp (+34 600 404 606) or email ([email protected]) and we will be happy to help. We are available from 09:00 to 18:00 GMT+1.
In case of an emergency during your trip, remember that you can easily contact our travel assistance support by calling at the 24 hour contact number you have on your policy or by our Heymondo app.
We wish you a pleasant trip!
Best regards,
Heymondo Team
Verified
Peace of mind for every trip!
I’ve been using Heymondo for the lats 6 years and the experience has been seamless. Their app is super intuitive, making it very easy to manage my policy or contact support if needed.
The coverage is comprehensive and the price is very competitive. It really gives you peace of mind knowing you’re well-covered while abroad. Highly recommended for any traveler!
30 July 2025
Reply from Heymondo Seguros de Viaje
Thank you very much for sharing your experience with the community, Paula. It's wonderful to know that you've trusted us for 6 years! We're so glad our app helps make everything seamless and that you can travel with complete peace of mind. 🗺️❤️
Verified
Olga has been really useful
Olga has been really useful, great asset to the company.
29 December 2025
Reply from Heymondo Seguros de Viaje
Many thanks for your kind words, Ivena. It's wonderful to know that Olga was so helpful. We'll be sure to pass on your great feedback to her! 😊
Verified
Setting up insurance from Spain to…
Setting up insurance from Spain to Canada was straightforward and hassle-free. My mom stayed in Canada for nearly two months, during which she got sick, and the insurance coverage was helpful. The service we received was excellent, making the whole process smooth and reassuring.
22 June 2025
Reply from Heymondo Seguros de Viaje
Thank you very much for sharing your experience with the community, Juana. It's so reassuring to know that we were able to provide a smooth and helpful service for your mom when she needed it most. Your kind words mean a lot to us! 🙏
Verified
Excellent coverage and easy to use site
13 December 2025
Reply from Heymondo Seguros de Viaje
Thank you so much for your positive feedback, Dan! We're so glad you found our coverage excellent and our site easy to use. We really appreciate you taking the time to share your thoughts! 😊
Verified
Good quality-price
29 July 2025
Reply from Heymondo Seguros de Viaje
Thank you so much for your positive feedback, Adrià! It's fantastic to hear that you're happy with our quality-price ratio. We really appreciate your comment! 😊
Verified
So far so good🙌🏼
24 November 2025
Reply from Heymondo Seguros de Viaje
Thank you for your feedback! We're thrilled to hear that your experience has been great so far, Elena. We hope the rest of your trip is just as amazing! 😊
Verified
Multiple experiences with HeyMondo
Multiple experiences with HeyMondo, travelling within Spain and outside to Hungary and USA. In USA we needed to contact a doctor and it was very quick in answering us. The recommendations were difficult to find in American stores, that would have been much better, but I imagine it's difficult to know what medicine is sold in every country, we ended up being fine with alternatives provided by the local pharmacy. Would recommend so far.
27 May 2025
Reply from Heymondo Seguros de Viaje
Thank you so much for your positive feedback, Chesco! We really appreciate you taking the time to share your detailed experience. It's great to know our team was able to help you quickly while you were in the USA. We're sorry you had difficulties finding the medication, and your feedback is truly valuable for us to improve our service for future travelers. ✈️
Verified
Reply from Heymondo Seguros de Viaje
Thanks for your review! We appreciate your feedback on our pricing. We hope your travels are always trouble-free, but please know we'll be here to help if you ever need us. 😊
denied medical service
I had the "mulitviaje anual" for a second time, and eveery time I needed assitance they were denied because the insurance wouldn't cover an accident I had on the way to the airport. I travelled with pain and I couldn't visit a doctor since the insurance company denied me medical service.
27 August 2025
Unprompted review
Reply from Heymondo Seguros de Viaje
Hello Kalle, thank you for your review and for taking the time to explain your case.
We are sorry for this unfortunate experience during your trip and that the response has not been satisfactory.
We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.
You can contact us by email at [email protected] (mailto:[email protected]) or if you prefer you can send us a WhatsApp message to +34 627 283 366.
Please note that our business hours are from Monday to Friday 09:00 to 18:00 GMT+1 whereas travel assistance support is available 24/7.
We look forward to hearing from you and remain at your disposal for any clarification.
Kind regards,
Heymondo team.
Verified
All is ok for now
20 August 2025
Reply from Heymondo Seguros de Viaje
Thanks for your feedback! We're glad to hear that everything is going well so far. 👍
Waste of money, won't do anything for you
Paid extra to cover problems with my flight, flight was delayed by 8h incurring in over 100€ of extra costs to me (rebooking trains, etc). Heymomdo is completely useless, you are better off with no insurance.
22 June 2025
Unprompted review
Reply from Heymondo Seguros de Viaje
Hello Roger,
Thank you for sharing your experience, and we're truly sorry to hear about the inconvenience caused by the flight delay and the additional costs you had to face. We understand how frustrating this situation must have been.
We’d like to review your case in detail with the insurance provider to understand what happened and whether the conditions for reimbursement were met. Could you please contact our customer service team with your policy number? We’re here to help and clarify any doubts you may have.
You can contact us by email at [email protected] or if you prefer you can send us a WhatsApp message to +34 627 283 366. Please note that our business hours are from Monday to Friday 09:00 to 18:00 (GMT+1), whereas travel assistance support is available 24/7.
We look forward to hearing from you and remain at your disposal for any clarification.
Kind regards,
Heymondo team.
Verified
Very good service
Very happy with the App!
Easy and quick to use if you have any problem during the trip. Support available 24h
10 July 2025
Reply from Heymondo Seguros de Viaje
Thanks for your positive feedback! 😊 We designed the app to be as easy and intuitive as possible, and we're so glad you found it helpful during your trip. Knowing our 24h support is there for you is key for us! 📱
Verified
Good customer support
8 June 2025
Reply from Heymondo Seguros de Viaje
Thank you for your kind words, Daniel! We're glad to hear you were satisfied with our customer support. We're always here if you need anything! 😊
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