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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and strength of the fragrance oils, noting they are true to scent and long-lasting. Consumers appreciate the wide variety of products available and highlight the exceptional quality of both the products and packaging. People also report satisfaction with the product range, particularly enjoying the unique and well-balanced fragrances. The business receives high marks for its customer service, with reviewers frequently mentioning the friendly, responsive, and caring nature of the staff. Customers highlight the fast delivery service and appreciate the company's commitment to going above and beyond to assist them. Consumers feel valued and appreciated, fostering a strong sense of community and loyalty.

Based on these reviews

Rated 4 out of 5 stars

These are beautiful scents filled the room when I put them in my diffuser will definitely buy them again love all the oils that I bought

Company replied

Rated 4 out of 5 stars

Love these oils all smell amazing I have bought from them loads of times of times and never been disappointed

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Rated 5 out of 5 stars

The products are always beautifully thought through, but just as important is the care behind the scenes - nothing feels rushed or thrown together. You really can feel the heart, knowledge and effor... See more

Company replied

Rated 5 out of 5 stars

Well what can I say about this company.. amazing products, quickest delivery, cheapest wax, and amazing customer service..i dont buy wax from anybody else. Sarah should never undersell herself. One of... See more

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Rated 5 out of 5 stars

The fragrance oils are super strong and very long lasting! Lots of compliments from customers, be it for wax melts, room sprays or carpet fresheners. Not only that - the team, Sarah and Andrew, are a... See more

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Rated 5 out of 5 stars

Fabulous supplier of fragrance oils, wax extremely well priced, great to see that HOS were leaders of reducing prices. The oils I’ve sampled, have been of an extremely high quality, one in particular... See more

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Rated 5 out of 5 stars

I have purchased 5/6 times now, and I honestly can’t fault this company! The fragrance oils are absolutely stunning - strong, well-balanced, and true to description, but what really sets them apart is... See more

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Rated 5 out of 5 stars

I'm so glad i have found House of Scent after my usual supplier stopped delivering to ROI. Their oils are amazing, so strong , excellent quality. That coupled with the fantastic customer service means... See more

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Rated 5 out of 5 stars

I’ve had a wax melt business for five years and very rarely get tempted by new suppliers. I’m so glad I started trying HOS fragrance oils as have found some new favourites that will replace oils from... See more

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Rated 5 out of 5 stars

Brought lots of wax from here previously and recently decided to try their oils. As per usual very speedy delivery and lovely customer service! The oils are beautiful and customers have a... See more

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Rated 5 out of 5 stars

Incredible supplier, customer service is just excellent and one of the best among the fragrance oil suppliers, the owner Sarah is just an amazing person and will do anything to help, same for Andrew a... See more

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Rated 5 out of 5 stars

Absolutely love this company, I have purchased so many of their scents, quality is one of the best in the fragrance world. Sarah’s customer service is beyond incredible, she always goes above and beyo... See more

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Rated 5 out of 5 stars

From my very first order they have gone above and beyond! Cannot fault anything. Gives brilliant advice, perfect fragrance suggestions and perfect cheerleaders for anyone who needs it. I have ordered... See more

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Rated 5 out of 5 stars

Being a novice candle maker, I stumbled across this company and so very glad I did. Customer service is outstanding as are the products they sell. Fairly priced, quick delivery and always on hand to... See more

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Rated 5 out of 5 stars

One of the few companies who had my wax in stock. From ordering till delivery was approximately 4 days. Amazing service, free delivery (which I’ve never had for 20kg wax) especially since I’m not main... See more

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Rated 5 out of 5 stars

🌟 What an amazing company! 😍 Huge range of products and exceptional customer service! 💜 I’ve made a couple of mistakes with my first order — the Unicorn Sparkle fragrance oil . So I’ve reord... See more

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Rated 5 out of 5 stars

I can’t rate this company any higher, the oils are amazing, lovely and strong. I get so many compliments on my products because of the quality of the fragrance. The owners are so supportive and kind a... See more

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Rated 5 out of 5 stars

I've ordered from House of Scent a few times now, and have been really pleased with the products, reliability and the shipping. They've built a community with their customers and each of us feels real... See more

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Rated 5 out of 5 stars

Fragrances smell exactly as described. Very organised company e.g less than 24hrs of placing my orders,I receive my tracking number! Please keep up the high standard customer service and quality produ... See more

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Rated 5 out of 5 stars

Fragrance oils are the best you can find anywhere and most of my orders have turned up within 24 hours of ordering! If you're looking for a supplier you can trust, look no further than House of Scent.... See more

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Rated 5 out of 5 stars

Customer service is 10/10. Friendly, knowledgeable & extremely helpful. High quality of oils, all smell Absolutely amazing and strong. This new business is a serious must try! I'm blown away and the... See more

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Rated 5 out of 5 stars

First of all the oils are amazing true to scent and strong quality, fast delivery and much cheaper postage than other companies who rip your eyes out with postage costs. My first order with this compa... See more

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Rated 5 out of 5 stars

Ordered a few times now from House of Scent and wow, these oils are amazing, great cold and hot throw for my wax melts. Strong scents and all have been as described. I highly recommend them. The Chris... See more

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Rated 5 out of 5 stars

Probably the best investment you could make!! This company stands out a mile from any other company!! Fantastic staff who go above and beyond, every product is absolutely superb!!

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Rated 5 out of 5 stars

Every single order im always so excited for it to arrive! Its just aswell my orders arrive super quick or im sure id have some kinda break down if they weren't! 🤯😆 These people im sure can't b... See more

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Rated 5 out of 5 stars

I have ordered from this company so many times now and each time their products customer service is spot on! The owners are so easy to communicate with and their products.. well, the scents and the... See more

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Rated 5 out of 5 stars

Gorgeous scent! Made a room spray using English Oak and Hazelnut it is absolutely beautiful. The scent is strong and fresh, I will definitely be purchasing again.

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Rated 5 out of 5 stars

Always a fantastic service. I’m a repeat buyer and Sarah never disappoints. The new fragrances I ordered are absolutely out of this world. The wax delivery super fast and also a great price .💕🤑

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Rated 5 out of 5 stars

Website is great. Fantastic fragrance oils to choose from which are all really strong scents. Sarah is an absolute gem and to be honest I've definitely found the best supplier!!

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Rated 5 out of 5 stars

What an amazing company! From the very first order, house of scent have exceeded my expectations. Their customer service is flawless. Nothing is too much trouble and the added bonus of seeing their so... See more

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Rated 5 out of 5 stars

Fantastic quality with the fragrance oils, plus amazing customer service from a very friendly team! Always willing to help small businesses with their blogs too!

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Rated 5 out of 5 stars

The products are first rate, but the real 'secret sauce' is their customer service. Items are shipped speedily; All inquiries are answered in detail and very promptly. A truly bespoke experience. HoS... See more

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Rated 5 out of 5 stars

I’ve had quite a few fragrance oils from house of scent and all I can say is ‘ absolutely fantastic’. Not only are the oils outstanding but the service is too. Cannot fault house of scent can only re... See more

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Rated 5 out of 5 stars

This is a fantastic company, love their products, I have ordered a few times and have been really happy with my orders. Fast postage as well which is always great when you need oils in a hurry.

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Rated 5 out of 5 stars

I absolutely love this company! I started off trying out some of their Fragrance Oils and im hooked, around 99% of Oils are now from House of Scent. Their waxes are the cheapest you'll find so now... See more

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Rated 5 out of 5 stars

Very quick delivery, absolutely stunning fragrances, I can't get over how gorgeous they all are This company is the best all round Very Helpful, nothing is too much for them

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Rated 5 out of 5 stars

I love ordering from House of Scents, their fragrances are gorgeous, nice and strong and undiluted. Sarah is also so helpful to other makers too. I can’t praise this company enough.

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Rated 5 out of 5 stars

The best of the best :) The oils are on par with the customer service.... OUTSTANDING!! I have ordered from the very early days of House of Scent and I will continue to do so for as long as I'... See more

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Rated 5 out of 5 stars

This supplier is an absolute breath of fresh air to this industry! Every fragrance is strong and well-matched, and they always arrive extremely quickly!

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Rated 5 out of 5 stars

Ordered from here after looking for a duplicate of black cherry I used to have from a previous supplier and found the perfect match! Of course ordered a couple of try but they are so strong an... See more

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Company details

  1. #28 of 70 best companies in Flavours, fragrances and aroma Supplier
  2. #21 of 78 best companies in Cosmetics and Perfumes Supplier
  3. #6 of 9 best companies in Wax & Paraffin Supplier

Written by the company

House of Scent is your ultimate destination for premium fragrance oils, wax & craft supplies. Find everything you need to make candles, wax melts, reed diffusers, sprays, perfume, bath & body products, cosmetics and more!


Contact info

4.9

Excellent

TrustScore 5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Absolutely top notch company

Absolutely top notch company. Real pleasure to deal with. Postage is very quick and all items well wrapped and packed. Good choice and fab fragrances 💕

7 February 2026
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for the lovely feedback — we’re absolutely chuffed to hear this! 💕 So glad you’re enjoying the fragrances, and we really appreciate you taking the time to share your experience. ✨

Rated 5 out of 5 stars

A genuinely supportive community, not just great products

The products are always beautifully thought through, but just as important is the care behind the scenes - nothing feels rushed or thrown together. You really can feel the heart, knowledge and effort that goes into everything.

House of Scent isn’t just about scent, it’s about people, and that makes all the difference. Highly recommend

1 February 2026
Unprompted review
House of Scent logo

Reply from House of Scent

Aww honestly, this has made our day 🥹💖 Thank you so much for the love. We really do put so much care into packing and preparing every single order — nothing’s ever rushed because each one genuinely matters to us. We’re so grateful for you and your support, always. ✨

Rated 5 out of 5 stars

Brilliant service

Great products, beautiful oils and fast delivery 🙂 thank you

26 January 2026
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much! We’re really glad you loved the oils and our service 😊 We truly appreciate your support! 💗✨

Rated 5 out of 5 stars

Gorgeous scent

Gorgeous scent! Made a room spray using English Oak and Hazelnut it is absolutely beautiful. The scent is strong and fresh, I will definitely be purchasing again.

11 January 2026
House of Scent logo

Reply from House of Scent

Thank you so much for your lovely review! 💕 We’re so happy to hear that you enjoyed the English Oak and Hazelnut scent! We truly appreciate your support, and we can’t wait for you to try more of our oils, they're absolutely lush! ✨😊

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company . The scents are amazing and the customer service is first class . So glad I came across House of Scents .

22 January 2026
Unprompted review
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Reply from House of Scent

Thank you so much for your lovely review and support!💕 We’re absolutely thrilled to hear you love the scents and had a great experience with our customer service. It truly means the world to us — we’re so glad you found House of Scents ✨

Rated 5 out of 5 stars

Despite ordering over the Christmas…

Despite ordering over the Christmas period along with everyone else, With in 3 days of them returning my order was dispatched!
Excellent customer service and scents as always.

9 January 2026
House of Scent logo

Reply from House of Scent

Thank you so much for your 5⭐ review! We always want to make sure your order reaches you quickly and we're so glad it did! 🩷

Rated 5 out of 5 stars

This is a fantastic company

This is a fantastic company, love their products, I have ordered a few times and have been really happy with my orders. Fast postage as well which is always great when you need oils in a hurry.

12 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for your lovely words! 💗 We’re thrilled to hear you’re enjoying your orders, and we totally understand the need for oils in a hurry — fast postage is our little way of helping! Can’t wait to send more scents your way soon 🥰

Rated 5 out of 5 stars

First choice when looking for oils

Fantastic quality with the fragrance oils, plus amazing customer service from a very friendly team! Always willing to help small businesses with their blogs too!

30 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Hi Lee!

Thank you so much for your kind words! We’re thrilled you’re happy with the oils and our team 🌸💛 We absolutely love supporting small businesses and are always here to help - HoS Team ✨

Rated 5 out of 5 stars

HOS lead by example

I have purchased 5/6 times now, and I honestly can’t fault this company! The fragrance oils are absolutely stunning - strong, well-balanced, and true to description, but what really sets them apart is their customer service. Friendly, very responsive, and genuinely caring, which is super rare these days. You can tell they’re passionate about what they do, and it shows in every order. A company that truly deserves all the recognition and success coming its way. Sarah, you know what you did to help me, and for that, you truly are an angel x

22 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Hi Kat! 🥰

Wow, thank you so much for this amazing message! We’re absolutely over the moon that you’ve enjoyed the oils and that our little team has made a difference 🌸💛 It really means the world to us.

We’re so grateful for your continued support and kind words — Sarah is absolutely chuffed to hear this! You’re amazing 💖

From all of us at House of Scent ✨

Rated 5 out of 5 stars

Amazing scents

Amazing scents, amazing services, amazing support!

24 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Hi Zoe! 🌸 So happy you’re enjoying the scents and all the support — your kind words truly made our day! - HoS Team✨

Rated 5 out of 5 stars

Customers ALWAYS come first!

Every single order im always so excited for it to arrive! Its just aswell my orders arrive super quick or im sure id have some kinda break down if they weren't! 🤯😆
These people im sure can't be human? 🤔🦾 above and beyond is an under statement!
Don't get me started on the oils and other products! All top quality stuff 100%!
If there's anything that isn't possible by no fault of their own they make sure and keep that smile on your face until they sort things out.
If you haven't joined in with this company I suggest you do and as soon as possible!
Thanks House of Scent for keeping this smile on my face
😁👈💫💫💫💫💫

23 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Hi Karen! Omg, we’re absolutely buzzing reading this! 🤩💛
We love that your orders bring you that much excitement (and we’re secretly grinning that we’ve kept you from a “breakdown” 😆).

Thank you for all the love for the oils and products.. always here to sort things out and keep those smiles coming!

You’re a star! 💫 - HoS Team✨

Rated 5 out of 5 stars

Everything about house of scent is…

Everything about house of scent is 100%. From service to products to delivery Cannot fault anything about it. 💯

16 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for the 5⭐ review, Patricia! We’re honestly so grateful for your support. We’re thrilled to hear you’re happy with everything, from the service to the products and delivery.

Wishing you a very Merry Christmas and a wonderful New Year 🎄✨ Thank you for choosing House of Scent 💝

Rated 5 out of 5 stars

Customer service like no other

The products are first rate, but the real 'secret sauce' is their customer service. Items are shipped speedily; All inquiries are answered in detail and very promptly. A truly bespoke experience. HoS now ships to the US and it is a life-saver for my business.

3 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for your kind review, Yo 💗 We’re absolutely thrilled to have been able to support you all the way from the UK to the US — it’s truly our pleasure. We’re so glad our products and service have been a help to your business, and we’re always here whenever you need us. 💛

Rated 5 out of 5 stars

Really quick service

Really quick service, very easy to order from. I love the wax from here the best I have ever had.
The only thing they could improve on is send the CLP labels with the products.

2 December 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for your lovely review, Jennie — we’re really chuffed to hear you’ve had a great experience with us, and it means a lot that you enjoy our wax so much!

We really appreciate your feedback about the CLP labels as well. It’s genuinely helpful, and we’ll look into how we can make that part of the process smoother.

Thanks again for taking the time to share your thoughts, and for choosing us❤️

Rated 5 out of 5 stars

Fabulous supplier of fragrance oils etc

Fabulous supplier of fragrance oils, wax extremely well priced, great to see that HOS were leaders of reducing prices. The oils I’ve sampled, have been of an extremely high quality, one in particular stands out, ‘Bluebells and Wild Berries’. Having purchased from another supplier I was very underwhelmed, tried HOS’s version and WOW, exactly how it’s supposed to be. Looking forward to using this company more as it grows. Egyptian Amber is calling my name.

24 November 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for this wonderful review! 💗 We’re so glad you’ve been enjoying our fragrance oils - especially Bluebells & Wild Berries, it’s one of our favourites too! It means a lot to hear that our quality stands out, and we’re proud to keep our prices fair without compromising on performance.

We can’t wait to keep supporting your makes as we grow - and yes, Egyptian Amber is a beauty - you'll love it! Thank you again for your support. 💫

Rated 5 out of 5 stars

Always a fantastic service

Always a fantastic service. I’m a repeat buyer and Sarah never disappoints. The new fragrances I ordered are absolutely out of this world. The wax delivery super fast and also a great price .💕🤑

22 November 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for your lovely feedback! 💕 We’re thrilled you loved the new fragrances, and we're so delighted to hear your kind words. So pleased the wax arrived quickly! We really appreciate you!💛

Rated 5 out of 5 stars

INCREDIBLE

I can't put into words how absolutely amazing this company is. Their customer service is outstanding and Product quality is incredible!

19 November 2025
Unprompted review
House of Scent logo

Reply from House of Scent

Thank you so much for the 5⭐as always, Amy💗 We’re truly chuffed to hear you love our products and customer service. Your support means the world to us! 🥰

Rated 5 out of 5 stars

Amazing 💫

This review is based on my 3rd order off them…
I think the quality of their products is second to none. The fragrance oils are incredibly potent — if you smell them straight from the bottle for more than a few seconds, the strength can literally knock you out 😆!! As per the instructions, you defo need to dilute them accordingly to what you’re using them for (body mists, diffusers, candles, wax melts, soaps, body butters, etc.).
The scents are soooooo long-lasting, which is HUGE for me personally as I’ve never had FO that performs so well in the past…Personally, I actually do believe House of Scent is one of the only companies that sells truly authentic, undiluted fragrance oils. I’ve tried products from at least four or five other retailers, so I feel I’m competent enough to provide an honest comparison feedback.
Ive also purchased the EcoSoya Melt Wax, and it’s an absolute pleasure to work with. The scent throw (both hot and cold) is outstanding…🤯 Having used similar products from other brands, I can confidently say House of Scent’s version surpasses them all.

Their Sodium Lauryl Phosphate produces a beautifully rich, luxurious lather, with foaming properties that exceeded my expectations.
The Isopropyl Alcohol is also excellent quality — and at just £7.99 for 1 litre which I think is a real bargain!!!

The next-day delivery option is another huge advantage ✨👍

The prices of their products are the lowest I’ve seen …again compared to other brands.
Customer service is very friendly, accommodating, and genuinely personalised ✨Sarah has gone above and beyond to meet my needs and expectations every time.🫶🤤
So to finish off this long essay of mine….
The House of Scent still remains my number one retail store, and I completely trust them with every product I purchase.

Thankyouuuu 💕

21 October 2025
House of Scent logo

Reply from House of Scent

Thank you so much for such an incredible, detailed review, Virginia 🩷🌺 It honestly means a lot that you’ve taken the time to share your experience, especially as a returning customer. We’re over the moon to hear how happy you are with both the quality and performance of our products, as well as the service you’ve received. Your kind words about the fragrances, value, delivery, and customer care truly made our day. Thank you again for your trust and continued support xx 🥰

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