Hurst Iw Reviews 12,766

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting the speed, clear schedules, and the friendly, helpful staff who handle deliveries. Consumers appreciate the convenience of home delivery, especially for heavier items, and the fact that it's often cheaper and faster than other options. People also value the quality of the products and the knowledgeable, helpful staff who go the extra mile to assist them. Reviewers appreciate the wide range of products available and the competitive prices, often finding items they can't find elsewhere. The positive experiences extend to both online orders and in-store visits, with consumers noting the efficient service and the friendly, polite demeanor of the employees.

Based on these reviews

Rated 5 out of 5 stars

The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more

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Rated 5 out of 5 stars

Going to a local store like Hurst’s, prove that goods can be bought at a competitive price compared to the ‘Big Boys’ and the internet. I’m sure it’s not easy keeping existing stores viable on the... See more

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Rated 5 out of 5 stars

Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more

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Rated 5 out of 5 stars

Always happy to use Hurst! A good range of useful products at competitive prices. The website is easy and clear so ordering is quick and trustworthy. Any enquiries are dealt with quickly and wi... See more

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Rated 5 out of 5 stars

It's always a pleasure to buy from Hurst. They have what I want at a competitive price (impressive for a company that still has local stores). They have a website that doesn't make you jump through ho... See more

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Rated 5 out of 5 stars

Website was clear and easy to use. Found what I was looking for at a competitive price. Item was available for collection at my local shop the next day. Lady in store was polite and helpful. Always g... See more

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Rated 5 out of 5 stars

Needed a bit of a blast from the past, picture rail hanging hooks. Looked online to see if they were still available, they were, so went to Hurst Ryde and got what I needed instantly and cheaper than... See more

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Rated 5 out of 5 stars

A very helpful personal message to my email inquiring whether I really wanted my order to go to a far away store. Thank you so much, that saved me a lot of trouble as I had incorrectly ticked the wron... See more

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Rated 5 out of 5 stars

Top marks for Hurst, lovely helpful staff, wide range of products at competitive prices, My home delivery order arrived very soon after I had placed it. Always a pleasure to shop with them either in... See more

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Rated 5 out of 5 stars

Just try Hurst first before you investigate online for household, DIY and building equipment it’s well worth it. You’ll also be very surprised at prices as I have on numerous occasions. Keep it up... See more

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Rated 5 out of 5 stars

Excellent service, and goods. My 5th order with this firm. Traditional hard-ware store, goods arrive very speedily via RM. Will continue to shop with them. Keen prices on a range of household items, a... See more

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Rated 5 out of 5 stars

As is usual for Hursts, Newport, Isle of Wight, the Delivery Person was polite and considerate, he brought my parcel indoors for me, which was very kind of him. My ordered item was perfect for me, whi... See more

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Rated 5 out of 5 stars

Superb customer service. They exchanged a faulty item after I struggled to find the receipt. I try to shop locally and Hursts are a prime example why you should. Great communication and an easy exchan... See more

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Rated 5 out of 5 stars

Hurst in Ryde is a very pleasant experience. It is well laid out, and not enormous like a soulless supermarket. But the best thing about it is its staff. They know what they're doing, they look u... See more

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Rated 5 out of 5 stars

I only ordered a couple of things one of which was an item which would have been awkward to fetch from the shop to the car park so delivery of the same was much appreciated. You're always treated as... See more

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Rated 4 out of 5 stars

I'm a regular at this convenient shop for hardware, which offers competitive prices on many items. Unfortunately their updated and much more useless website doesn't display many of their goods. The... See more

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Rated 5 out of 5 stars

I was looking for electric throws for which the Parish Council had received grant funding for and asked if they could match the amount we had been given. They gave us a good discounts, delivered the... See more

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Rated 5 out of 5 stars

I like to use Hursts because you are a well established Island business, providing a great service to the community. The response to my online order for three bags of compost was very quick. I was... See more

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Rated 5 out of 5 stars

Wonderful customer service, had a problem with one of the colours of the water bottles I ordered (my son is Autistic and will only use one type and colour bottle) my fault but they sent out a replacem... See more

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Rated 4 out of 5 stars

Great comm's, and a straightforward pick up of order. Such a very great pity that Hursts in Ventor is closing - they are such a friendly and helpful bunch - such a pity that this shop is turning i... See more

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Rated 5 out of 5 stars

After a search Hurst's proved as usual the best option for price and delivery, the wheelbarrows arrived a day earlier than scheduled delivery times and I had a friendly phone call to tell me the good... See more

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Rated 5 out of 5 stars

Ordered Tower T19023 egg poacher/ omelette maker on line as a present to a student going away to university. Delivered on time using recycled packaging which is good for the environment

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Rated 5 out of 5 stars

Fantastic DIY store. Great range, great pricing AND fantastic customer service. I missed a delivery timeframe & the rather fabulous Carl arranged for someone to drop my order off to make it work. I wi... See more

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Rated 5 out of 5 stars

Quality product as always but the real gem is there attention to detail in shipping the cups. They were that well packed no courier could break them. So quality product, fast delivery and very very... See more

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Rated 5 out of 5 stars

I needed some mortar mix to proceed with a small job. Hurst had exactly what I wanted at a competitive price and could delivery it within a couple of days. I was delighted to find it delivered to my... See more

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Rated 5 out of 5 stars

Very impressed with Andy and Mark in the Ryde shop who really went the extra mile to fix a broken rivet style fixing on a dogs muzzle to make it secure. Excellent service And the price ? Just 4 p !!

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Rated 5 out of 5 stars

If you’re ever looking hard to find something, think of these guys… Brilliant service and can order for store collection (they emailed as soon as it was picked for me).

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Rated 5 out of 5 stars

after you make your order on line you soon get a confirmation and it is all ways delivered in a quick time and with no problems if bought in the shop the staff are very helpful and if you need ad... See more

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Rated 5 out of 5 stars

The items were delivered on the day they were due to be delivered, first thing in the morning. They were in perfect condition. I will certainly use them again for home deliveries. Their charges wer... See more

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Rated 5 out of 5 stars

Ordered Monday lunchtime,arrived Tuesday lunchtime all the way to Gloucestershire.Lovely products beautifully packed. Really pleased.

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Rated 5 out of 5 stars

Above & beyond customer service. I stupidly placed order at the wrong branch store and it was dealt with immediately. Efficient, no hassle and polite. Thank you.

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Rated 4 out of 5 stars

Very helpful and efficient in arranging a click and collect for me. This was because I was unable to find a method on the website. when I collected the item I was pleased with the service until I disc... See more

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Rated 5 out of 5 stars

Great price, arrived as promised and delivered with no fuss at all. So much easier than buying the same compost at the garden centre. I’ll definitely be doing this again!

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Rated 5 out of 5 stars

It is so helpful to be able to order heavier or bulkier items and have them delivered to the door. We have taken advantage of this service on many occasions. Well done Hurst’s

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Rated 5 out of 5 stars

East to order for click and collect. Received phone call to say items were ready to collect. Good choice. Reasonable prices. Friendly and polite staff. Items ready and correct when I collected them

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Rated 5 out of 5 stars

Good products and good prices and very helpful staff who are available to speak to you on the phone - real human beings - Fantastic Isle of Wight company

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Rated 5 out of 5 stars

Great shopping experience with this company. They had the items I wanted at a reasonable price. Dispatch and delivery was quick and hassle free. Communication was good. Very satisfied customer. Would... See more

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Rated 5 out of 5 stars

I ordered a wheelbarrow on the Hurst website expecting to collect it in 2 days. Someone from Hursts phoned within an hour to say it was in stock so I got it the same day. Great customer service!

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Rated 5 out of 5 stars

This is the second time I've bought rechargeable batteries from Hurst lw great service I highly recommend them thank you very much 👍👍👍

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Rated 5 out of 5 stars

We find Hurst & Son reliable to use over some years. Items come in good order because the effective way Items are packed to protect your order. Many Thanks

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Rated 5 out of 5 stars

Hurst on the Isle of Wight is an amazing store. Hurst sell great items at great prices, the employees are very helpful and are very knowledgeable. I read yesterday that Hurst is sadly... See more

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Rated 5 out of 5 stars

My parcel was delivered safely in record time. The packing was very creative & everything was as it should be. I was very pleased with everything & would certainly recommend.

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Rated 5 out of 5 stars

Delighted to order from this company for the first time: less than 24 hours from time of ordering to receipt, and the package had to cross the sea, too (from the Isle of Wight to Wales).

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Rated 5 out of 5 stars

For a local store the prices compare very favourably with 'big' stores and with free delivery (orders over £20) actually worked out cheaper than other online options for my particular purchase. In sto... See more

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Rated 5 out of 5 stars

Excellent delivery, driver called promptly and took time to speak with me instead of rushing off the phone! Booking was easy and when I called the shop for advice I spoke to a person who really h... See more

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Rated 5 out of 5 stars

I just love your delivery service, please keep going with it, but it is a shame I don’t find your web site very easy to navigate. Odette Matheson

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Rated 5 out of 5 stars

It was easy to order and delivery was swift. The driver contacted me the day before to check the address and he delivered it the next morning. Good friendly service

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Rated 5 out of 5 stars

Easy to use website. Competitive price . Accurate description of product. Good communication. Well packaged. Fast delivery. Nice antiqued silver glass bauble fairy lights

Company replied


Company details

  1. #2 of 21 best companies in Department store
  2. #2 of 12 best companies in Chinaware shop
  3. #3 of 95 best companies in Kitchenware Shop
  4. #2 of 128 best companies in DIY Store
  5. #1 of 34 best companies in Hardware Accessories Store
  6. #10 of 249 best companies in Home improvement shop

Information provided by various external sources

Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Good service with prompt delivery…

Good service with prompt delivery despite no notification of delivery received.

2 February 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your review and rating. I will look into the no notification received further.
Kind Regards
Carl

Rated 5 out of 5 stars

Stock what I need

Stock what I need. Delivery first class

31 January 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your custom and your review.
Kind Regards
Carl

Rated 5 out of 5 stars

fast delivery

fast delivery, professional service

29 January 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Good fast service

Good fast service and great quality goods.

27 January 2026
Hurst Iw logo

Reply from Hurst Iw

I am pleased that you are happy with our service. Thank you.
Kind Regards
Carl

Rated 5 out of 5 stars

hurst iow

after you make your order on line you soon get a
confirmation and it is all ways delivered in a quick
time and with no problems if bought in the shop the staff are very helpful and if you need advice they know
there products and will always help you

20 January 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your review and kind words. It is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

bulk purchase to local buisness

the service was quick, easy and i got the product i wanted.

20 January 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you again for shopping with us, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Great

Great, swift service!

12 January 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your review. It is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Superb customer service

Superb customer service. They exchanged a faulty item after I struggled to find the receipt. I try to shop locally and Hursts are a prime example why you should. Great communication and an easy exchange.

20 January 2026
Unprompted review
Hurst Iw logo

Reply from Hurst Iw

Thank you for shopping with us and I am pleased that we managed to help out with the faulty item. Thank you again.
Kind Regards
Carl

Rated 5 out of 5 stars

Very impressed with Andy and Mark in…

Very impressed with Andy and Mark in the Ryde shop who really went the extra mile to fix a broken rivet style fixing on a dogs muzzle to make it secure. Excellent service And the price ? Just 4 p !!

14 January 2026
Unprompted review
Hurst Iw logo

Reply from Hurst Iw

Thank you for the review, I will pass your comments onto the manager of the branch. Great to see you are happy with the service.
Kind Rergards
Carl

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