Verified
I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small am... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
Company replied
Verified
System so easy to use, daily updates, exchange rates v competitive and fees low. Was given "turnaround the app which meant no problems using it. Very, very pleased to have an account with them.
Company replied
Verified
We have been using iBanFirst's services since December 2023 and are very satisfied with their services. The Hungarian team is helpful, and opening a bank account was quick and easy. The interface is... See more
Company replied
Verified
I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
Company replied
Verified
We just started to use the services, and I don't really have an opinion yet. That is why I gave a middle rating.
Company replied
Verified
Helpful and friendly representatives to explain, analyze and help the customers to their interests.
Company replied
Verified
It was a personalised service with attention and care. This is seldom happening in the banks . I was advised when I needed and all was done fast and transfer was received within hours . I can only r... See more
Company replied
Verified
Account opening process was fluent, as well as setting up the access to iBanFirst platform. Managers we worked and are working with provide great support and assistance.
Company replied
Verified
The guys are always there to answer any question I deal with Alex and have never been let down, good rates and a speedy service allround
Company replied
Verified
Really helpful people, who clearly know what they are talking about. I've been made to feel like a valued client, which is very comforting.
Company replied
Verified
Surprisingly impressed, I had low expectations (apologies) but very very easy to use and obviously secure. Banks could learn from this firm.
Company replied
Verified
Carina, always on hand to help with any queries. Super helpful and professional, nothing is too much for her.
Company replied
Verified
This was the first transfer via IbanFirst. We still learning the process, but the experience is good.
Company replied
Verified
The helpful and professional attitude of their new sales representative (Anna Kopcsándy) made my experience great, she guided me through the account opening process in a matter of seconds and in the s... See more
Company replied
Verified
Once you get used to the platform, IBAN first is great! It's easy to use. They guys in customer support are very helpful.
Company replied
Verified
Everything was easy: login, setup, first steps, transfers, trasnactions.
Company replied
Verified
Team support is efficient and good to deal with either by over the phone or by email.
Company replied
Verified
The online platform is good, fast and easy to use. I get very good service from my account manager.
Company replied
Verified
Efficient, quick and personable assistance. Excellent rates. The role of the individual account manager is a key and rare asset.
Company replied
Verified
A nice an constructive experience... Easy to use, very good customers service team
Company replied
Verified
We have used iBanFirst previously and have had excellent, and quick services.
Company replied
Verified
The support is great, the user interface is easy to use and the costs are very low.
Company replied
Verified
We just started with ibanFirst and it's really amazing !
Company replied
Verified
Ibanfirst has the the advantage of offering a great online experience, but also having terrific sales and customer relations staff when you need to speak to a person.
Company replied
Verified
I always find dealing with my appointed dealer a very easy transaction process
Company replied
Verified
Very intuitive. Easy to use. Pleasant interface. I get only positive experience with this platform.
Company replied
Verified
We’ve had an excellent experience with Ibanfirst. The platform is reliable, user-friendly, and transparent, making international payments smooth and efficient.
Company replied
Verified
Quick response, good support, great rates
Company replied
Verified
Because customer Service is there to assist us
Company replied
Verified
I felt valued as a Customer.
Company replied
Verified
Fast response and good support
Company replied
Verified
Extreme speed in program. Very fast to do everything. Simple!
Company replied
Verified
good to use. good speed and friendly quick support.
Company replied
Verified
Very good platform, easy to use
Company replied
Verified
Quick helpful support, nice interface
Company replied
Verified
Excellent Customer support from Donald and Joshua
Company replied
Verified
Good communication and follow up on the implementation process.
Company replied
Verified
Professional, helpful and immediate service. Would highly recommend
Company replied
Verified
Very safety and fast!
Company replied
Verified
Excellent service as always
Company replied
Verified
Perfect support 👍
Company replied
Verified
great and easy
Company replied
Verified
Excellent service client
Company replied
Verified
Excellent customer service.
Company replied
Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- [email protected]
- ibanfirst.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Perfect Service and very useful!
9 February 2026
Reply from iBanFirst
Hi Borislav,
Thank you so much for your great feedback!
We’re delighted to hear that you find our service perfect and truly useful. Our team is always here to support you with your international payments and daily operations.
Thanks again for your trust!
Team iBanFirst
Verified
I’ve been with IBAN for over two years…
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and supportive. Highly recommend them to anyone looking for a trusted partner! Thank you Alex for all you have done for us!
29 January 2026
Reply from iBanFirst
Hello David,
Thank you very much for your kind words and for trusting iBanFirst for over two years. We are delighted to hear that our support has played a role in your company’s growth and success. Your satisfaction truly means a lot to us.
We will be sure to pass on your thanks to Alex, who will be very happy to read your feedback. The entire iBanFirst team remains at your disposal to support you in all your future projects.
Thank you again for your trust and recommendation!
Best regards,
Team iBanFirst
Verified
Reply from iBanFirst
Hi Kaloian,
Thank you so much for your positive feedback!
We’re really glad to hear that working with iBanFirst has been easy and smooth for you.
If you ever have any questions or need further assistance, feel free to reach out, we’re always here to help.
Kind regards,
Team iBanFirst
Verified
Helpful and friendly representatives to…
Helpful and friendly representatives to explain, analyze and help the customers to their interests.
24 December 2025
Reply from iBanFirst
Hi Eleftherios,
Thank you very much for your kind feedback!
We’re delighted to hear that our team has been helpful and friendly, and that their explanations and guidance have supported your interests effectively.
We truly appreciate your trust, and we remain at your disposal for anything you may need.
Kind regards,
Team iBanFirst
Verified
This is a great choice!
We have been using iBanFirst's services since December 2023 and are very satisfied with their services.
The Hungarian team is helpful, and opening a bank account was quick and easy.
The interface is transparent and easy to use, the service is great, and the exchange rates and fees are reasonable.
16 January 2026
Reply from iBanFirst
Dear Daniel,
Thank you for your great review! We’re very happy to hear that you’ve been satisfied with our services since December 2023.
It’s great to know that our Hungarian team, the easy account opening process, and the platform’s transparency have all met your expectations.
Thank you for your trust, we’re always here to help!
Kind regards,
Team iBanFirst
Verified
Reply from iBanFirst
Dear Tudor,
Thank you very much for your positive feedback. We’re delighted to hear that you appreciate our excellent service, fast payment processing and competitive FX rates.
We look forward to continuing to support your international transactions. Thank you for your trust.
Team iBanFirst
Verified
Reply from iBanFirst
Dear Marina,
Thank you for your feedback. We’re delighted to hear that you value the people you work with at iBanFirst.
Our teams are committed to providing a supportive and efficient experience every day. Thank you for your trust.
Team iBanFirst
Verified
everything is ok
12 December 2025
Reply from iBanFirst
Dear Gerzsenvi,
Thank you for your feedback. We’re glad to hear that everything is going well with your experience at iBanFirst.
We remain committed to providing you with reliable and efficient service. Thank you for your trust.
Team iBanFirst
Verified
Reply from iBanFirst
Dear Cristian, Thank you for your feedback. We’re delighted to hear that you find the application perfect. We remain committed to offering you a smooth and efficient experience. Thank you for your trust.
Team iBanFirst
Verified
Easy to use.
2 December 2025
Reply from iBanFirst
Thank you, Robin!
We’re glad to hear you find iBanFirst easy to use. If you ever need assistance or have any questions, feel free to reach out!
Best regards,
Team iBanFirst
Verified
Reply from iBanFirst
Thank you so much for your wonderful review! We're thrilled to hear that you find our services easy going, reliable, and flexible.
Our goal is to provide exactly what our clients need, and your feedback confirms we're on the right track. We truly appreciate your trust and support.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Team iBanFirst
Verified
Reply from iBanFirst
Hello Juan!
We really appreciate your positive feedback. We're glad you’re satisfied with our services. Feel free to reach out if you ever need anything.
Team iBanFirst
Verified
Reply from iBanFirst
Hello Alex
Thank you for your feedback. If you are experiencing issues with SEPA functions or with your login process, please contact our support team at [email protected]
so we can investigate and assist you as quickly as possible.
Thank you for your patience,
Team iBanFirst
Verified
Good job!
A nice an constructive experience... Easy to use, very good customers service team
6 November 2025
Reply from iBanFirst
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our platform easy to use and that our customer service team supported you well. Providing a smooth, constructive experience is exactly what we strive for.
If there’s anything more we can do for you, or any suggestions you’d like to share, we’re always here to help.
Warm regards,
Team iBanFirst
Verified
Everything was easy
Everything was easy: login, setup, first steps, transfers, trasnactions.
29 October 2025
Reply from iBanFirst
Thank you so much for your kind feedback! We’re delighted to hear that everything was easy — from login and setup to your first transfers and transactions.
If you ever need assistance or have suggestions to make your experience even better, our team is here to help.
Thanks again for choosing iBanFirst!
Team iBanFirst
Verified
Reply from iBanFirst
Nous sommes ravis que notre équipe ait répondu à vos attentes. N’hésitez pas à nous solliciter si nous pouvons vous accompagner davantage.
Team iBanFirst
Verified
I am satisfied and recommend it . It’s better service than I have with Post bank.
It was a personalised service with attention and care. This is seldom happening in the banks . I was advised when I needed and all was done fast and transfer was received within hours .
I can only recommend IBAN First and I already did it .
14 October 2025
Reply from iBanFirst
Thank you so much for your kind words and recommendation. We’re delighted to hear that you received a personalised service with attention and care, and that your transfer was completed within hours. Providing fast, reliable, and human support is exactly what we strive for.
If there’s anything else we can do for you, we’re here to help.
Team iBanFirst
Verified
We have used iBanFirst previously and…
We have used iBanFirst previously and have had excellent, and quick services.
13 October 2025
Reply from iBanFirst
Hello,
Thank you so much for your kind words and for trusting iBanFirst! We're delighted to hear that you've had excellent and efficient service with us. Your satisfaction is our top priority, and we look forward to continuing to support your business.
Best regards,
Team iBanFirst
Verified
Ibanfirst has the the advantage of…
Ibanfirst has the the advantage of offering a great online experience, but also having terrific sales and customer relations staff when you need to speak to a person.
8 October 2025
Reply from iBanFirst
Thank you very much for your positive feedback. We’re delighted to hear that iBanFirst combines a great online experience with responsive, helpful sales and customer relations teams when you need to speak to someone.
If you ever have any questions or need assistance, we’re here to help.
Team iBanFirst
Verified
Reply from iBanFirst
Hello,
Sorry you had trouble sending USD to your iBanFirst account. At iBanFirst, we're always available to support our customers. Feel free to contact [email protected] or your account manager and we’ll sort it out quickly.
Team iBanFirst
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