INSHUR Reviews 8,410

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the excellent service provided, highlighting the professionalism, knowledge, and helpfulness of the staff. Many reviewers specifically mentioned positive experiences with individual staff members, praising their ability to understand customer needs, explain options clearly, and provide outstanding rates. People also value the user-friendly experience, noting the quick sign-up process and the convenience of managing policies through the app. Consumers find the company to be a reliable option for flexible coverage, particularly for private-hire drivers. The fast and straightforward insurance process, along with the prompt and friendly support team, are frequently mentioned as key benefits. While opinions on pricing are mixed, with some finding it competitive and others expressing concerns about cost increases, the overall sentiment towards the company's service and user experience remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more

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Rated 4 out of 5 stars

It's super easy to set up with Amazon flex and they are both interlinked so you don't need to worry about anything with auto top ups too so you will always be insured. The price and excess is a littl... See more

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Rated 5 out of 5 stars

Offering great rates for driver who have been with the company and have earned over 4years no claims. I own 2 PCO cars & requested a phone call because I couldn't see both policies when logging into m... See more

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Rated 5 out of 5 stars

I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more

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Rated 5 out of 5 stars

INSHUR has made driving for Amazon Flex so much easier. The Pay as you flex model is brilliant. I only pay for the time I’m actually delivering, which keeps costs low and manageable. Signing up was qu... See more

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Rated 5 out of 5 stars

I have been Completed 1 year without any accident and then renewing my insurance was easier online without involvement of any agent and cheap price then 1st insurance. I hop this year will be great as... See more

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Rated 5 out of 5 stars

I had the pleasure of working with Maisie Churcher at Inshur, and I couldn’t be more impressed! From start to finish, she was incredibly professional, calm, and knowledgeable. She took the time to u... See more

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Rated 5 out of 5 stars

Brilliant service from INSHUR when arranging my private hire insurance. Patrick Hill was outstanding — friendly, knowledgeable, and genuinely helpful. He answered all my questions and made the whole p... See more

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Rated 5 out of 5 stars

Had to change the vehicle over and Simon assisted over the phone Requested to call back at 4pm and he did! Excellent customer service Been with inshur 3 years and it’s the cheapest! Highly recomm... See more

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Rated 5 out of 5 stars

I have recently buy a policy from Insur Its the beginning but i feel very safe with insur the helpline staff is very polite and helpful. They will provide each and everything you need. Everything... See more

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Rated 5 out of 5 stars

INSHUR’s PCO insurance offers competitive pricing, especially for private-hire drivers looking for flexible coverage. Their online sign-up process is quick, and managing policies through the app is co... See more

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Rated 2 out of 5 stars

Ridiculous n unlawfully the most expensive Food delivery insurance in the UK Market. Compatible only for drivers with: DR10, DR20, DR30 -DG10 DG60 DG80. These cr3t1ns plays the monthly cost of insuran... See more

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Rated 5 out of 5 stars

I recently signed up with INSHUR to get insurance for working as a delivery driver with Amazon, and I’m really impressed with the service. One of the best things about INSHUR is the flexibility –... See more

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Rated 1 out of 5 stars

I've got taxi insurance with them. Sold my taxi, cancelled my insurance. While it was my cooling off period they charge me £580 for using their insurance less than 2 weeks. What a scammer. Don't use... See more

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Rated 3 out of 5 stars

I wasn’t able to transfer my INSHUR policy from my old car to my new one, so I had to cancel it and take out a new policy. Unfortunately, I was only offered a fully comprehensive option and couldn’t c... See more

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Rated 5 out of 5 stars

Good business saved me a lot of money and also the process of getting and comparing quotes was made easy. I saved money on me taxi insurance saved a lot, would recommend you shop around. The insurance... See more

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Rated 5 out of 5 stars

It’s rare to find an insurance company that genuinely feels like it’s on your side, but [Company Name] has proven that again and again. I highly recommend them to anyone looking for reliable coverage... See more

Company replied

Rated 5 out of 5 stars

Inshur provides fast, professional, and very easy-to-use services. The insurance process is simple and clear, and their support team is always prompt and friendly. I highly recommend them!

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Rated 1 out of 5 stars

I cancelled the policy within the 14 day period. Had initially given a deposit of £180. Ironically the bloke said that they're would be adminstration charges. £80 .. bloody vultures. It had only been... See more

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Rated 1 out of 5 stars

Nearly 200% increase since I started using the insurance. Without claims INSHUR increased my comprehensive coverage 188% bit by bit in the last 2.5 years. Reply from INSHUR "Updated 3 days a... See more

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Rated 1 out of 5 stars

I've been with inshur for over 3 years. Ive got over a 10 years old driving licence a 1 none faulty claim and was paying around a £125 with a 3 years ncb. The renewal came and i didn't bother checking... See more

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Rated 1 out of 5 stars

I used Inshur for insurance to deliver for Amazon, and the setup is meant to be simple — Inshur are supposed to automatically share your active policy with Amazon. Unfortunately, they failed to do... See more

Company replied

Rated 1 out of 5 stars

You just very expensive for nothing, if l have comprehensive insurance on the car & you simply add third party insurance, why should you charge me alot money....That's daylight theft & lm not happy

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Rated 1 out of 5 stars

I cancelled my policy online because I did not want to purchase another year of policy as I no longer need it. Inshur emailed me they did not cancel it by mistake. I was asking them by email to ca... See more

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Rated 1 out of 5 stars

Money thrown out the window! I do not recommend this company. I purchased a courier insurance policy for one month from them, only to find out later that it does not cover goods in transit, even t... See more

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Rated 1 out of 5 stars

I called so many time on contact to driver support. Regarding for my account activation. After that the can see my all documents processing it's done Every time they said you need to wait for the co... See more

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Rated 1 out of 5 stars

Quoted a van insurance price via a comparison website then when I called in to go ahead with the price given, I was told it was actually going to cost me almost £400 more. These are not honest people,... See more

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Rated 1 out of 5 stars

Avoid This Company – Poor Service & Unhelpful I strongly advise finding another company to handle your claims. My experience has been frustrating and disappointing. Ten months ago, someone cras... See more

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Rated 3 out of 5 stars

I initially got charged £33.60 for a pay as you go flex policy upon sign up. I haven't used it even for a single minute and a few days later I was charged again over £20, however I shouldn't get charg... See more

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Rated 1 out of 5 stars

I have been with inshur for now 3 years, last year I renewed my policy easily online and get all the documents I need easy. For now this year was horrible experience, firstly they asked about NCD so h... See more

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Rated 1 out of 5 stars

the company is charging me last year 11,500 dollars for coverage from 2024 to 2025 and they want to charge me in the renewal from 2025 to 2026 19,600 dollars unjustifiably. location New York. my job i... See more

Rated 1 out of 5 stars

When taking out insurance, no one tells you that the delivery no claim bonus is completely different from the normal no claim bonus.Then they claim £90 on top of the 200. So a third party insurance is... See more

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Rated 1 out of 5 stars

I am buying monthly car insurance policy every month price rising up not really happy no choice I don't have enough money to buy full yearly insurance cover.

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Rated 1 out of 5 stars

I had a pay-as-you-go policy with INSHUR and noticed that the remaining balance wasn’t redeemed before expiry. When I contacted support, they kept deflecting with confusing explanations about “balan... See more

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Rated 1 out of 5 stars

Insurance was done quite easily, but when they’re updated my insurance with Uber it took two days to sort out and I was off-road till it was sorted. Never ask them to update your insurance policy for... See more

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Rated 1 out of 5 stars

No access my old policy, I had to wait to be assisted, and they don't offer the option to transfer it to a new vehicle, meaning they cancel the old one and create a new one. Their policy doesn't have... See more

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Rated 4 out of 5 stars

Excellent and straight forward to use and is my go to for my taxi insurance.would have been 5 stars only when I went to get a secondary business policy for my van it wouldn’t work for some reason.

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Rated 5 out of 5 stars

My motorcycle has been insured by your company for over 3 years. Initially, it cost £158, but now it's over £201. I don't know why it's so expensive.

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ My experience with [inshur] has been excellent overall. From the start, their communication was clear and professional — I always knew what to expect. The team was responsive to qu... See more

Company replied

Rated 5 out of 5 stars

It's a very good company; it doesn't take much time to fill out the application. I work on Amazon, and the provider immediately saw that I have insurance, so there were no problems.

Company replied

Rated 5 out of 5 stars

I believe Inshur is one of the top insurance brokers that I have ever used. I have been with Inshur now for the last 3 years and they have been very efficient and dealing with any queiries. Will conti... See more

Company replied

Rated 5 out of 5 stars

inshur is a great platform for all uber driver best price and easy access no hassle 24 online service make life easier thank you inshur management

Company replied

Rated 5 out of 5 stars

Very easy process to set up my H&R insurance andvit was a reasonable price. Best thing is, you only get charged for the actual time thevblock takes you.

Company replied

Rated 5 out of 5 stars

Joseph Lovejoy was a pleasure to speak with. He understood all of my needs and resolved everything very quickly. I’m extremely happy with the service—excellent support. Thank you!

Company replied

Rated 1 out of 5 stars

I haven't used it for near 1 year. It suddent charged me £17. Also, the website and apps are not userfriendly. I logined and it shows no information. It is hard to access real people assistant. It is... See more

Company replied

Rated 1 out of 5 stars

I’ll never recommend any one . Very worst company . I have NCB . I send them certificate . They decline me 1 month after . They told me they not accept old NCB . NCB of course will be old not new yea... See more

Company replied

Rated 5 out of 5 stars

My first time using Inshur and the service has been excellent. I've just spoke to Simon about changing details and he handled everything exceptionally

Company replied

Rated 1 out of 5 stars

Good morning. I want to warn other people to be very careful with this insurance company. I have been insured with them for more than seven months and I have recently renewed my policy ag... See more

Company replied

Rated 1 out of 5 stars

dont get how own commercial insurance has to be topped up by this one, otherwise you cannot work as flex driver. Prices are also a joke

Company replied


Company details

  1. #19 of 19 best companies in Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 1 out of 5 stars

I’ll never recommend any one

I’ll never recommend any one . Very worst company . I have NCB . I send them certificate . They decline me 1 month after . They told me they not accept old NCB . NCB of course will be old not new year .
My privious code price was £80 but after decline was £120.

19 January 2025
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Spain France

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at [email protected] (mailto:[email protected]) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars

Ok ok oko

I'ts wass ok

14 January 2026
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Reply from INSHUR

Hello Nicolae Draganescu

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very good experience the steps is to…

Very good experience the steps is to much important for me thanks

18 January 2026
INSHUR logo

Reply from INSHUR

Hello Dorutu

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 2 out of 5 stars

DR DG Food delivery insurance

Ridiculous n unlawfully the most expensive Food delivery insurance in the UK Market. Compatible only for drivers with: DR10, DR20, DR30 -DG10 DG60 DG80. These cr3t1ns plays the monthly cost of insurance as traders for good. Nothing sacred.

13 January 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Dimitris

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at [email protected] (mailto:[email protected]) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars

Nice touch

Excellent experience

17 January 2026
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Reply from INSHUR

Hello Malik Muhammad

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 1 out of 5 stars

Atrocious Customer Service

Ignored all my emails and took money out of my account whenever they felt like it. No I had not hit the low balance trigger point to cause this they just took more money from me because it had been a while and they felt like it. Then refused to reverse it. Just go with Zego they’re way better.

14 January 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Lea Robinson

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at [email protected] (mailto:[email protected]) with your policy number and we will address the issues raised in your feedback with you.

Rated 4 out of 5 stars

Bettereexperience

Straight forward and easy to complete

11 January 2026
INSHUR logo

Reply from INSHUR

Hello LeParrain

Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services.  We’d like to know what we could do next time to earn an extra star!  Feel free to reach out to us at [email protected] (mailto:[email protected])

Rated 5 out of 5 stars

Very good

Very good, addressed and resolved my issues quickly.

14 January 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello mohamed salah

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Excellent service from my first call…

Excellent service from my first call until getting the policy I requested A++++•

13 January 2026
INSHUR logo

Reply from INSHUR

Hello Sajid Razaq

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Best insurance company in Uk

Best insurance company in Uk

13 January 2026
INSHUR logo

Reply from INSHUR

Hello Jamal

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 1 out of 5 stars

Good morning.

Good morning.
I want to warn other people to be very careful with this insurance company.

I have been insured with them for more than seven months and I have recently renewed my policy again. Despite this, they are now asking me for a CBT certificate, even though I hold a full A2 motorcycle licence, which legally allows me to ride A1 and A2 motorcycles. I also hold a car and bus licence.

The problem is that this company does not understand or correctly identify the difference between an A1 licence, an A2 licence, and who actually needs a CBT. I have explained this by email, by phone, and in every possible way, but they still do not understand it.

They are now threatening to cancel my policy, which would mean I lose almost £300 that I have already paid. I do not know if they are trying to keep my money or if they are looking for an excuse to cancel my policy, but this situation is completely unfair and unacceptable.

What is most worrying is that the staff do not seem to be properly trained to deal with customers or to understand basic driving licence rules. Every time I speak to someone, I have to explain everything again, and nobody seems to know what they are doing.

For these reasons, I consider this company unprofessional and I strongly advise anyone thinking about using them to be extremely careful.

13 January 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Crema

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at [email protected] (mailto:[email protected]) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars

Very good service

Very good service, reliable

12 January 2026
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Reply from INSHUR

Hello Nasir

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good

Very good bb

8 January 2026
INSHUR logo

Reply from INSHUR

Hello Timotei

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

No problems at all

No problems at all. Smooth transaction.

24 November 2025
INSHUR logo

Reply from INSHUR

Hello Hp

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Inshur it's the easiest insurance…

Inshur it's the easiest insurance platform to access when you need it. Great value.

6 January 2026
INSHUR logo

Reply from INSHUR

Hello Richard

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Lee Hancock

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Very simple easy and well structured

Very simple easy and well structured, 💯 on point .. well recommended .

9 January 2026
INSHUR logo

Reply from INSHUR

Hello david enock kuta

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very good 👍

Very good 👍
Too good

7 January 2026
INSHUR logo

Reply from INSHUR

Hello Souraka Kassimou

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

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