Inthestyle Reviews 11,414

I read these reviews after I realised the portal was down. I can safely say my return was received and so was my money. I bought 4 different bridesmaid dresses which sadly didn't fit well. The dresses... See more

I was a new member and my welcome code for a discount didn’t work. I messaged on Instagram (as that’s where I had seen the jumper I wanted to buy and they replied to my comment telling me what it was)... See more

I had an issue as the return portal and therefore couldn't request the return. I sent a message via Instagram and I have to say how impressed I was. Corinne got back to me so quickly and apologised f... See more

Delivery came quickly, and I had an item to return. After 3 weeks (standard being 14 days) I had received no contact from In The Style or my refund. Their FAQs directed me to a Contact Us page -... See more

I was having trouble making a return through the website, emailed customer services and no response. So resorted to messaging on them on Instagram. This was painless though, as Star, was a literal St... See more

The 4 stars is for customer service after I had received wrong parcel of items. They’re very quick to respond to any email and are keen to resolve any issues. Unfortunately I had to re contact the... See more

I have ordered from in the style many times and haven’t had a problem apart from my last order. Emailed using what was given & web chat & got no reply! Resorted to trying instagram, Corinne replied... See more

I ordered some Bridesmaid dresses in different styles and sizes so knew I was going to be returning some. After going through the refund process I didn't have much look going through the portal, ho... See more

The customer service is honestly amazing! I ordered a few things and their sizings are actually amazing! The only issue i had was the trouser’s i ordered had come in the wrong colour which i was reall... See more

So they said they delivered my parcel after paying extra for next day delivery but I have CCTV all over my house and it definitely was not delivered and someone was home . So beware as I've emailed th... See more

Quality and pricing if clothes is good. Tracking and customer service is nonexistent when returning items. No confirmation that item has been returned despite it being tracked and no sign of a refund.... See more

I ordered from In The Style for my hen do outfit, unfortunately it wasn’t quite what I was looking for when it arrived, so I returned (quality and sizing of item was great). I couldn’t generate the re... See more

I ordered jeans from another business without realising they were In The Style. If I'd realised I wouldn't have ordered. I was able to send the return back to ITS, and it was received at the warehouse... See more

Shocking company !! 2-5 days delivery more like 20!! Customer service I guess is a bot as same response when contact them - still waiting on delivery and no luck with customer service! Wish I had che... See more

Avoid Avoid Avoid!!! Wish I had read reviews on here before ordering. I am wanting to return a coat and a pair of trousers. Return portals keeps saying error there is no contact number, I have tried c... See more

I had a slight issue with one of my orders. I’ve ordered from in the style a few times and had no issues so I contact customer service via Instagram. I spoke with Corinne and she was the nicest most p... See more

Disgraceful, money scamming company. Purchased an order of £68 beginning of March. No tracking info so I reached out over Instagram and Corinne replied with an Evri tracking link, fine. Item arrived,... See more

Bought my wife a jumper that didn't fit, but it is proving really difficult to return the item. Have contacted in the style via email but no response. Decent quality clothing but aftersales requires i... See more

I had received the wrong item and after contacting customer services, I got a quick response from Luke who dealt with my issue very prompt. I am very grateful for this and can’t thank Luke enough for... See more

It is impossible to place a return without contacting customer support. Firstly, they provide no order tracking. All links on their website that should lead to their returns page are broken... See more

3 stars because the returns portal on your website is down and I couldn’t get my return done which was a pain. however Dan at ITS customer service was excellent in fixing it and made me my own returns... See more

I would give less than 1 star if I could! Terrible customer service made and order didn’t get any confirmation emails or delivery updates order finally got delivered and it doesn’t fit, can’t return a... See more

Order number sequence not recognised. It was not compatible with generating the returns label. After several customer service email exchanges, I was sent a link to generate the return label, This... See more

Received order, unable to return it as the returns portal doesn't work on their website. No response from several emails I've sent. Read they've gone bankrupt so save your money and DON'T place any or... See more

Clearly false advertising!! Paid for the vip memver deal to get next day delivery on a birthday gift. However even though they advertise next day delivery they no.longer offer it. But will happily tak... See more

Awful service, still waiting for refund. Returned items using the QR code sent to me and received an email confirming that my items had been received and the refund processed back on 24 May. After num... See more

After being a victim of SIM swap fraud, I lost control of not only my phone number but access to my email account. In the style will not change the email address to my account which is utterly pat... See more

Absolute shambles of a company! placed a £70 order before reading reviews (lesson learned) an item from my order was missing, returns portal wasn't working, got sent a qr code to return the (very ill... See more

DO NOT ORDER. I have used ITS for years but something has clearly happened over the last couple of weeks as I am in the same boat as many others I didn't receive an order number and therefore cannot r... See more

Avoid placed 3 ordered and have received 2 one still not been delivered even though they said it has been! The other 2 orders came with no delivery note or any details on how to return, I downloaded t... See more

DO NOT ORDER FROM IN THE STYLE !!! I ordered some items over two weeks ago - they were supposed to arrive within 3 days, didn’t receive until nearly a week later. Once received the fit was rubbis... See more

I didn’t have any dispatch emails or tracking numbers to let me know my order was on its way. I contacted the help page no response. Items finally arrived and the materials stunk of fish 🤮. Tried to... See more

I returned items to In the Style on 4th June and have yet to receive my £60 refund. Despite sending multiple emails to customer service, I was told to contact the complaints team who would respond wit... See more

STILL NO REFUND! It’s nearing 2 weeks since I returned my order ITSSL-743911 and still no confirmation of the order being received by in the style and no refund! I gave this company benefit of the do... See more

Ordered 4th March over £80 worth of products and order hasn’t even been shipped. Very dissapointing first and last time shopping with Inthestyle! Edit to reply to response, I have forwarded the em... See more

Unable to place a refund via the refunds portal as the delivery note had the incorrect item, address details and delivery number (for someone else's order). Sent an email 4 days ago, still not receive... See more

****AVOID****Terrible customer service! Tried returning an item and the return portal was down. Spoke to an advisor who stated to return it via courier and they would then refund me the fees. Ho... See more

Ordered and my order is still yet to be dispatched. Emailed customer service numerous times, even tried twitter and instagram and still waiting for a reply. I’ve seen so many more people in the same b... See more

Places an order 2 weeks ago. Received the confirmation email, but my order still hasn’t been dispatched. Judging by the other reviews and comments they seem to taking payments/orders from customers bu... See more

My daughter has been trying for over a week to arrange a returns, as the ITS returns portal is not working. I can see that there are many people with the same issues. Both my daughter & myself have em... See more

When I tried to return a dress, the returns portal would not recognise my details. Contacted customer service via the contact form at least 3 times but no response. Finally got a response via instagra... See more

I've purchased from In the Style many times over the past few years however I placed an order on 5th March which I still haven't received. I have emailed twice to get the same response that my parcel... See more

As with many others recently I have placed an order but have had no communication since despite emailing several time. Quick enough to take the money but then cannot fulfill the order. Have used many... See more

DO NOT BUY FROM THIS COMPANY. I placed two separate orders for some denim shorts, both in different sizes. After emailing and sending messages on Instagram for weeks they eventually refunded me for... See more

I ordered a blazer which was too large. I attempted to return the item through the returns portal but an error message kept coming up. I then contacted In The Style numerous times via their online hub... See more