Istadental - Istanbul Dental Aesthetic Clinic Reviews 146

TrustScore 4.5 out of 5

4.3

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Company details

  1. Dental clinic

Written by the company

We offer painless and fast dental treatment solutions with natural and excellent results. Costumer satisfaction is the most important issue for us and we guarantee 100% of satisfaction. Our patients are from around the world and our Google review rate is 4.9. Our services are Smile Design, Veneer, Zirconium, E-Max Crowne, Hollywood Smile, Dental Implants. All materials using in treatments are German made and premium quality. We also offer 5 years of guarantee.


Contact info

  • Dikilitaş Mah. Hakkı Yeten Cad. No:10/C Selenium Plaza Kat:15, 34353, Beşiktaş, Turkey

  • istadentalclinic.com

4.3

Excellent

TrustScore 4.5 out of 5

146 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

We have been following for a long time

We have been following for a long time. We came to Istanbul and everything went well. Thanks.

3 January 2025
Unprompted review
Istadental - Istanbul Dental Aesthetic Clinic logo

Reply from Istadental - Istanbul Dental Aesthetic Clinic

We are happy that we were able to conjure up a beautiful smile for you.🙏🏼🙏🏼

Rated 5 out of 5 stars

Immaculate clinic with amazing doctors

Flew from America with my entire family We all had work done . All the work is absolutely beautiful and most importantly guaranteed for 5 years. This tells you everything you need to know about this amazing clinic !

2 July 2023
Unprompted review
Istadental - Istanbul Dental Aesthetic Clinic logo

Reply from Istadental - Istanbul Dental Aesthetic Clinic

Thank you for your positive feedback! We're glad you had a great experience at our clinic. Thank you for choosing us!✨🙏🏼

Rated 1 out of 5 stars

Worst decision ever

Worst decision ever. This clinic has ruined my teeth for 6800 euros plus the trip to Istanbul, flight ticket 1000 euros for 2. I had my teeth done in July 2023, after a week back and forth at the clinic, I returned to Denmark. I had such severe pain that no Panadol, ibuprofen, or tramadol could relieve me. The clinic offered me to go to Hanover to their partner clinic to have a look at my teeth. I drove to Hanover, and the doctor there believes that there is cement between my crowns, which is causing the pain. He removes the cement and also says that the crowns are not properly attached to my completely damaged teeth! I stay in Hanover for a week and complain about my pain. I write to Istadental and visit a dentist in Hanover multiple times, but he assures me that the pain will decrease over time. After a week, I give up and travel back to Denmark as I have already spent 2000 euros on hotels in Hanover. Time goes by and the pain gets worse, and my entire nervous system is affected. I can't tolerate anything, and I cry all the time. I choose to go to the dentist here in Denmark, and it turns out that 16 teeth need root canal treatment because they have been excessively damaged, and the crowns are not properly attached. There are gaps between the gums, my own teeth, and the crowns. Istadental says, “They just want to make money, that's why they say that.”
I visit 3 different dentists, and all 3 dentists say the same thing. I choose one and start my treatment with them. They need to do all the root canal treatments and then remove all the crowns and make new ones. The total price is 7500 euros. I write to Istadental and ask for compensation because they are the ones who have damaged my teeth and not done them properly. I receive a response that I can travel back to Istadental where their most skilled dentist will fix my teeth. I decline that offer. “Most skilled dentist,” who and what was the one who did my teeth?? I demand a full refund. But they rejected and can only get the maximum refund for 2 crowns, as in 3 months they will put crowns on the 2 implants I got from them, which amounts to 350 euros 😂 They send that to me and promise to send details about the implants so that the doctor in Denmark can continue, as they use different implants. They did not send it! please do not to choose that clinic. All this has cost me 17.300 euro thanks to istadental!

read your response. Yes, in Hannover They recommended patience. As I mentioned, I was on paracetamol, ibuprofen, and tramadol every 4 hours for 5 weeks. Patient? On top of tooth pain, I also had stomach pain... I don't care about your guarantee because I will never visit this clinic again. 22 teeth have crowns and 19 teeth have had root canals, including the 3 that Istadental treated before the crowns were placed. Have you sent details for the implants? No, you haven't done anything that I've already paid for. There are a lot of promises, but no! Unfortunately, I don't expect anything from you. I just want to warn others not to end up in my situation!

15 July 2023
Unprompted review
Istadental - Istanbul Dental Aesthetic Clinic logo

Reply from Istadental - Istanbul Dental Aesthetic Clinic

Dear patient,

We take your feedback serious.

It is accurate that the teeth were crafted at our clinic, and with such adjustments, initial discomfort can occur. Following the completion of the teeth, certain adaptation phases are to be expected. After a week, you consulted a partner dentist in Hannover, who reviewed the prosthesis and confirmed its adequacy. He recommended patience, as the treatment involved multiple teeth.

We are sorry to hear that some teeth required root canal treatment and the prosthesis was damaged through external treatment without prior consultation with us. Istadental does not cover the costs of treatments by third-party doctors, as we have repeatedly offered for you to visit our clinic.

Our warranty does not cover services provided by third-party doctors. Nonetheless, we have always been available to you and encouraged you to come to us for potential adjustments. In this case, there is no legal entitlement, as communicated earlier.

We remain willing to listen to your concerns and are available for any further questions.

Best regards,
Istadental

Rated 1 out of 5 stars

👎🏼👎🏼👎🏼

👎🏼👎🏼👎🏼👎🏼

22 July 2022
Unprompted review
Istadental - Istanbul Dental Aesthetic Clinic logo

Reply from Istadental - Istanbul Dental Aesthetic Clinic

Dear Reviewer,

Thank you for taking the time to leave a review of our business on Trustpilot. We value all feedback, both positive and negative, as it helps us identify areas where we can improve.

However, we are sorry to see that you only left a negative rating without any specific feedback or comments. We would appreciate it if you could provide us with more details about your experience with our business so we can better understand your concerns and take steps to address them.

Our goal is to provide our customers with the best possible service, and we take all feedback seriously. If you have any specific issues or suggestions, please don't hesitate to contact us directly so we can work to resolve any problems.

Thank you again for your review, and we look forward to hearing from you.

[email protected]

Best regards,
Istadental

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