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Rated 4 out of 5 stars

It was great, with good communication and quality materials. The only reason I’m not giving 5 stars is because it took longer than planned.

Rated 5 out of 5 stars

After sending my scans to them my treatment plan was made quickly. My case was more complex but my aligner box had what my dentist needed to put my attachments on easily. Loving results so far and ver... See more

Company replied

Rated 3 out of 5 stars

I feel there hasn’t been much guidance and that the company so far doesn’t seem very organised.

Company replied

Rated 5 out of 5 stars

While I’m yet to start my treatment and can’t comment on results, I just need to praise the team for their great customer service. I ask a lot a questions and they have been swift and patient in respo... See more

Company replied

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Company details

  1. Orthodontist

Written by the company

Jawology's clear aligners gently straighten the teeth and level the bite. Each treatment plan is created by a professional. Address mild crowding and other dental issues with an affordable invisible braces option.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Exceptional customer service

The team provided clear instructions and the support and response times was way above expectations throughout the process. I was extremely impressed with the services provided. Reasonably priced and highly recommended. Special thanks to Grace from Cases & Support!

11 November 2025
Rated 4 out of 5 stars

It was great

It was great, with good communication and quality materials. The only reason I’m not giving 5 stars is because it took longer than planned.

20 October 2025
Rated 5 out of 5 stars

Helpful staff who respond to messages…

Helpful staff who respond to messages promptly and guide you through your decision making process when considering aligners as an intervention that will work for you.

22 September 2025
Jawology logo

Reply from Jawology

Your review is very much appreciated, and thank you for taking the time to provide your feedback.

Rated 5 out of 5 stars

If you’re looking for aligners, go with Jawology!!

Fantastic service. Can’t recommend them enough. Clear, prompt communication and very fast turnaround time on my aligners. When I initially started comparing clear aligner brands, I wasn’t sure about Jawology because they didn’t have a massive online presence but I’m so glad I went with them. They exceeded my expectations in every way. After going to the dentist for the initial scan, they sent me the treatment plan for my future smile and asked me to review. I even had the opportunity to provide feedback regarding how I wanted my teeth to look and they took it onboard in the treatment modelling stage. From payment to when I received my aligners, it was only 4 weeks, which is super fast. And I was kept updated every few days on the status of my aligners. And to top it off, they only charge a fraction of what the bigger brands do for the same service & quality. Big thank you to Jawology. I’m really grateful for their service and will be recommending them to everyone I know looking for aligners.

2 September 2025
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Reply from Jawology

Hi Mahir,

Your detailed review is appreciated so much! Thank you for taking the time to leave that, and we are thrilled that you would recommend us for aligner treatment.

Warm regards,

Rated 5 out of 5 stars

Very helpful

Still going though the progress .

30 July 2025
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Reply from Jawology

Thank you for taking the time to write a review Meleesa! It is much appreciated.

Rated 5 out of 5 stars

Grace was fabulous!

Grace was fabulous! Very clear information, followed up after I’d ordered the mould kit, explained what would happen. Fast & efficient.

4 August 2025
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Reply from Jawology

Hi there! We're thrilled you had a good experience with our customer service representative and look forward to seeing your results. Thanks so much for taking the time to write a review.

Warm regards,
Jawology - Cases & Support

Rated 5 out of 5 stars

Really impressed!

While I’m yet to start my treatment and can’t comment on results, I just need to praise the team for their great customer service. I ask a lot a questions and they have been swift and patient in responding which has really boosted my confidence in the process and I look forward to starting treatment. I was a bit weary initially considering the price of treatment, but so far I’ve only been proven wrong and hopefully I’ll be able to give an honest review on the treatment process itself aswell.

25 July 2025
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Reply from Jawology

Hi! We really appreciate your feedback on our customer service and for taking the time to write a review. We are hoping to continue to provide the same level of service going forward.

Warm regards,
Jawology - Cases & Support

Rated 5 out of 5 stars

Jawology Service was outstanding

Jawology Service was outstanding. I have received my aligners and 100% looking forward to seeing the transition over the next few months.

10 June 2025
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Reply from Jawology

Hi Dane,

We greatly appreciate you giving us feedback, and we're happy to hear that you liked our service!

Jawology - Cases & Support

Rated 3 out of 5 stars

Unsure how my experience is really gonna go so far

I feel there hasn’t been much guidance and that the company so far doesn’t seem very organised.

12 May 2025
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Reply from Jawology

Hi Brooke!

Your feedback is valued highly - we have been working on keeping things as smooth as possible for customers when they are getting started. We hope you are pleased with the rest of your experience.

Jawology - Cases & Support

Rated 5 out of 5 stars

Great service & seamless

Great service & seamless. Keen to get my teeth good!

28 April 2025
Unprompted review
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Reply from Jawology

Hi AJ,

Thanks for sending your review in! We're glad to hear you felt the experience was seamless.

Jawology - Cases & Support

Rated 5 out of 5 stars

Amazing experience so far! Customer Service so good!

Half way through my aligner trays and things are going perfectly. Customer service has been great the whole time and really love the fact I can do this online. Really impressed so far!

17 June 2024
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Reply from Jawology

Hi Eddie,

Really glad to hear you are happy with our customer service as this is something we place great importance on! We hope to receive your final results soon!

Jawology - Cases & Support

Rated 1 out of 5 stars

You over charged me and were dishonest…

You over charged me and were dishonest about the delivery method

17 September 2024
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Reply from Jawology

Hi Victor,

We are sorry that we used United States Post Service instead of DHL, which was the delivery method that was stated at our checkout. We did not however over charge you, as a shipping charge of $4.95USD was still required to ship out your Night Tape at the time, regardless of which shipping method was used.

I hope to earn your trust again soon and we have made sure we are using the exact couriers advertised at checkout, or on our pages going forward.

Jawology - Cases & Support

Rated 5 out of 5 stars

After sending my scans to them my…

After sending my scans to them my treatment plan was made quickly. My case was more complex but my aligner box had what my dentist needed to put my attachments on easily. Loving results so far and very little discomfort

20 September 2024
Unprompted review
Jawology logo

Reply from Jawology

Hi Mia,

We appreciate your feedback and glad to hear you are happy with everything so far!

Jawology - Cases & Support

Rated 5 out of 5 stars

Nice results and easy to use

Nice results and easy to use, I’ve noticed my smile is better and it’s only been 8 weeks. I’m starting to get compliments on my teeth which is weird haha

30 July 2024
Unprompted review
Jawology logo

Reply from Jawology

Hi Tim,

Thank you for the review and for letting us know how everything is going! We hope to see more results/feedback soon.

Jawology - Cases & Support

Rated 5 out of 5 stars

Affordable option, easy process

Affordable, shipping was quick and support was good. Thanks guys.

13 September 2024
Unprompted review
Jawology logo

Reply from Jawology

Hi Tas,

We very much appreciate your 5 star review with us. Please do recommend us to a friend if they have a mild-to-moderate case of crowding or a misaligned bite and are interested in at home clear aligner treatment. We would be thrilled.

Jawology - Cases & Support

Rated 5 out of 5 stars

My teeth are already far straighter and…

My teeth are already far straighter and the whitening kit that comes in the aligner box is really easy to use. Plugs right into your phone.

2 September 2024
Unprompted review
Jawology logo

Reply from Jawology

Hi there,

So glad to hear that your results are tracking along well and according to your treatment plan! The whitening kit is indeed a great addition that helps with the overall result. We hope to get your recommendation sometime!

Jawology - Cases & Support

Rated 5 out of 5 stars

Good product

Good product, very sticky, soft material, PFA free

11 July 2024
Unprompted review
Jawology logo

Reply from Jawology

Hi Bob,

Thank you for your feedback on our product!

Jawology - Cases & Support

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