I’ve been really happy with the overall process from start to finish. Sarah Roberts was professional, responsive, and very clear at every stage, which made the whole experience smooth and stress-f... See more
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Review summary
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Company details
- #2 of 22 best companies in Car rental company
- #1 of 35 best companies in Car rental service
- #2 of 34 best companies in Leasing service
Written by the company
LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.
Contact info
Central House, Trentham Business Quarter, Bellringer Road, Stoke-On-Trent, ST4 8GB, Staffordshire, United Kingdom
- 0344 745 1818
- [email protected]
- leasecar.uk
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Nicola was great from start to finish…
Nicola was great from start to finish letting me know what will happen at every stage and also had great knowledge when i asked any questions. Would recommend highly
Communication and availability
Communication and availability.
Managed by Jim - great.
Professional guidance throughout the…
Professional guidance throughout the experience.
Made things easy
Made things easy. Good communication throughout and great to have someone you can contact over the phone. Thanks Nicola Wilby - you were a massive help!
Amazing service from start to finish
Wow! What an excellent company. I dealt with a wonderful lady named Heidi and I cannot say anything other than Fantastic! From start to finish I was treated with care and respect. I had plenty of questions and they were answered professionally due to Heidi's knowledge. I would highly recommend this company and in particular Heidi, she is a credit to this company and made my purchase stress free. Thank you!
Stephen was vey helpful
Stephen was helpful, the whole process was smooth and very clear
From the moment I made an enquiry to…
From the moment I made an enquiry to the delivery of the vehicle I found that the level of service was first rate
My new car was delivered yesterday with…
My new car was delivered yesterday with no problems and even arrived earlier than the delivery time. I can’t thank the team at lease car enough, especially Stephen. Overall was just a smooth and easy experience, especially compared to other car leasing companies.
I've had many lease cars in the past &…
I've had many lease cars in the past & this was by far the quickest, easiest, smoothest & best experience I've had. Highly recommended.
Excellent service from Sarah Roberts
I’ve been really happy with the overall process from start to finish. Sarah Roberts was professional, responsive, and very clear at every stage, which made the whole experience smooth and stress-free.
Communication was excellent, any questions were answered quickly, and everything was handled efficiently. The vehicle delivery went exactly as expected and I felt well looked after throughout.
Thanks to Sarah for the great service — I wouldn’t hesitate to recommend them.
Excellent service from Stephen Turner.
Stephen was incredibly helpful from start to finish, guiding me through the whole car leasing process with patience and professionalism. Even when things didn’t go exactly to plan, he stayed on top of everything, kept me informed, and made sure it all worked out in the end.
He helped me secure the lease, place the order, and I received the car yesterday exactly as promised. The whole experience was smooth and reassuring, and I genuinely felt supported throughout.
Really grateful for Stephen’s excellent service and would highly recommend him to anyone looking to lease a car.
Never leased a car before so was…
Never leased a car before so was slightly skeptical - Thomas made the whole process seamless. Communication was great and all the information was understandable and transparent. Be aware that it does take a few weeks to complete the process but regardless we were provided a great service!
first time lease
It was my first time leasing. I spoke with Stephen Turner on the phone who explained the process and answered any questions I had. He wasn’t pushy and gave me plenty of time to make my decision. The overall process was quick and went very smoothly.
I had a lovely agent/operative called…
I had a lovely agent/operative called Richard Graham he really helped me to get out of a sticky situation he listened to my problem and my budget and he made it possible for me to get a vehicle with full maintenance cover so I wasn’t left in the horrible situation I have been with a dodgy finance car that had broken down. Because of Richard I was able to keep my job which I need a car to get about as I work for NHS blood and transplant I can only thank him for his help what an amazing person you have working for you!
Great Service Experience
Leasecar assisted me every step of the way. There was always someone to talk to if I had any questions, especially Nicola, who I spoke to on many occasions. Fantastic service from start to finish. Just wish the car had come with some floor mats. Would definitely use them again.
Outstanding service
Overall a very positive experience with this business. Helpful, friendly and responsive individual (Richard S) sorted everything, nothing too much trouble.
Will definitely use this firm again if needed arises.
Great Service and deal
Stephen at LeaseCar was super helpful from the beginning. Lots of advice without any hard sell. Time estimates were accurate and all went to plan with a competitive deal.
Joe was amazing
Joe was amazing, both in terms of his knowledge and his manner, he supported me through the whole process and dealt with my anxiety. Super professional and he got me a great deal on a car I’m really happy with.
Heidi Leake was fantastic from start to…
Heidi Leake was fantastic from start to finish.
After having our car written off, and as a family with a small child and a self-employed wife, Heidi immediately understood that getting a replacement car as quickly as possible was a top priority for us.
More than anything, customer service really mattered. I explained to Heidi that we had cancelled a lease partway through with another company due to truly terrible service, so trust and communication were key for us.
Heidi kept me informed every step of the way and somehow worked absolute magic — we had the new car sitting on our drive just one week after our very first phone call!
I honestly couldn’t believe it.
Thanks again, Heidi, for all your hard work and exceptional customer service.
Leasecar UK a dream!
Leasecar UK has been everything you could want when getting a new car. From the very first enquiry, the team were prompt, friendly, and extremely knowledgeable about the whole process.
In particular, Richard Graham was fantastic — he set everything up efficiently and was genuinely down-to-earth and easy to deal with. When my personal circumstances unexpectedly changed, I needed extra support, and Richard went above and beyond anything I could have expected.
To say his help exceeded what most leasing companies would do is an understatement. I’m incredibly grateful to him for his support and for ensuring I received my car in time for a very important occasion. Outstanding service from start to finish.
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