LARQ Reviews 591

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the product and the benefits it brings, particularly its ability to improve water taste. People also highlight the effectiveness of the self-cleaning feature and the convenience of the filter. However, there are mixed opinions about the quality and user experience. Some reviewers have reported issues such as design flaws, with the lid cracking or leaking, and the bottle not holding temperature well. Additionally, some consumers find the hydration tracking feature ineffective. On the other hand, customer service receives high praise from a significant number of reviewers. Consumers appreciate the company's responsiveness, fairness, and willingness to go the extra mile to resolve issues. Many reviewers share positive experiences with customer support, noting that representatives are quick to address concerns and offer solutions, such as sending replacement parts or even entire bottles. However, some reviewers express dissatisfaction with the customer service, describing it as slow, dismissive, and unhelpful.

Based on these reviews

Rated 3 out of 5 stars

The Larq Purevis 2 bottle doesn't accurately measure the volume of water you're drinking, because it doesnt always communicate with the app, as it should. I thought mine must be faulty, so they... See more

Rated 5 out of 5 stars

I've been a user of their products for around 7 years. Both the pitcher and their water bottles have exceeded my expectations. The filter works really well, and the UVC tech allows me to drink from th... See more

Rated 5 out of 5 stars

Amazon customer here: After a very short fall of around 50 cm, the lid cracked and started leaking, to the point where I would get soaked every time I tried to drink from it. Given the price po... See more

Rated 5 out of 5 stars

I am not normally a gushing reviewer but the experience I have had with LARQ customer service has been exemplary. Responsive, fair, and nice to interact with. I had an issue with my PureVis 2 cap an... See more

Rated 5 out of 5 stars

I have had water filters for years, and was always concerned about hygiene, as they stay in fairly long. So I was very interested when I found out about Larq’s filtering + sanitising system. I love... See more

Rated 5 out of 5 stars

PRODUCT: -Durable (has survived some drops!) and of good quality (many washes in the dishwasher), and looks good! -Works as described with the lid cleaning the interior bottle (doesn’t smell... See more

Rated 1 out of 5 stars

I received my water purifying bottle. It is crap. The bottle is of cheap material. $100 for this type of product is terrible. I highly advise staying away from this company as I've tried to return the... See more

Rated 1 out of 5 stars

Delivery to an inner-city Melbourne suburb took almost a month, which was already disappointing. Unfortunately, the bottle itself hasn’t lived up to the hype either. It doesn’t hold temperature well,... See more

Rated 5 out of 5 stars

Loving my LARQ Bottle PureVis 2 so far. The self-cleaning feature is super convenient, and the insulation keeps my drinks cold for hours. The detachable handle is a nice bonus I didn’t know I needed... See more

Rated 5 out of 5 stars

Bought my LARQ PureVis (v1) bottle in Singapore. After less than a month of use, it encountered an issue where the UVC light bottle cap would go into "safety mode" (orange light) despite it being in... See more

Rated 5 out of 5 stars

We couldn’t find our ideal bottles until we encountered larq’s swig bottle. Personally we decided togo without the filter nor pure vis. We had the unfortunate encounter with what looked like mold on t... See more

Rated 5 out of 5 stars

I've had several LARQ bottles and I haven't bought a disposable water bottle in ages! Recently with my new PureVis2, the cap's battery was depleting every 2-3 days, so I reached out to custom... See more

Rated 5 out of 5 stars

I am originally from Zimbabwe but currently live in Canada. We recently returned to Zimbabwe for my youngest son’s wedding. My husband and I and son and daughter in law were using our LARQ bottles,... See more

Rated 5 out of 5 stars

I purchased the LARQ Bottle PureVis 2 in June last year because of contaminated water at my workplace. The taste difference is significant! The filters are reasonably priced, and the bottle loo... See more

Rated 5 out of 5 stars

The Larq bottle itself is very good, water tastes better. The filters are a bit expensive and the last ones we recieved didn't work properly. Because of this I informed Larq and my issue was dealt... See more

Rated 1 out of 5 stars

UNFORTUNATELY, IT WAS QUITE A DISAPPOINTMENT We have bought the Larq pitcher PureVis a month ago. When we started using it (we followed carefully all the instructions for the first use), we noticed... See more

Company replied

Rated 1 out of 5 stars

Overall, I really like my LARQ Pitcher. However, two years into owning it, the PureVis element stopped charging or working properly. When I emailed in, they responded that since it was past the one... See more

Rated 2 out of 5 stars

It leaks when you pour it. Resetting the filter can take multiple attempts. Some of the lights on the pitcher are different than the lights in the manual. It can be difficult to disassemble so that... See more

Company replied

Rated 1 out of 5 stars

Bought a Larq bottle Purevis 2. Product is not tracking hydration correctly. Almost 25% of my usage is not tracked by the app/bottle. Contacted customer support and they didn’t offer any solution. Ask... See more

Rated 1 out of 5 stars

This water bottle purchase was a total waste of money. It was extremely expensive and did not deliver on any of the promises advertised. The quality is poor, and it didn’t work. What made the experien... See more

Rated 2 out of 5 stars

The accuracy of this product is dismal, it’s a lie, app has so many glitches , also look into the return policy it’s horrible and a scam ! because if you try it and it doesn’t work it’s considered u... See more

Rated 1 out of 5 stars

I am not happy with this purchase at LARQ at all. Paid a substantial amount for a simple water bottle. Customer service is poor and full of excuses. They deny my legally earned points and my request t... See more

Rated 1 out of 5 stars

My faulty goods were received back by larq six weeks ago. Only today they gave me back my money. They have held on to it for six weeks! Also they denied receiving it back initially. They made me worr... See more

Rated 1 out of 5 stars

Absolutely NOT a fan of these water bottles! They promise the world but deliver, well, nothing. Seriously, do yourself a favor and read the reviews before throwing your cash away—wish I had! Drinking... See more

Rated 1 out of 5 stars

Holy bananas, kudos to the marketing team and a big fail to the engineering team! I'm an adult, there is no way I need to be out in public sucking like a Hoover on a water bottle to get a little hydra... See more

Rated 4 out of 5 stars

Great customer service, have had two issues with my bottle and they’ve dealt with it straight away and fixed the issue both times. The uv is great and keeps the water much fresher than a standard bott... See more

Rated 1 out of 5 stars

This is a badly designed bottle for drinking water from. Its unique features are good but basic drinking design has been forgotten. It doesn’t measure water consumption properly unless you put In on... See more

Rated 5 out of 5 stars

The PureVis 2 water bottle works great at removing the occasion weird water taste you usually get from some source, and gives me a peace of mind that my what is sterilized and filter more than a usual... See more

Rated 5 out of 5 stars

I’ve always had great experiences with their customer service, but this one truly topped them all! The support was outstanding — I couldn’t have asked for anything better. My request was about a pitch... See more

Rated 5 out of 5 stars

Fast customer service and stayed true to the warranty— my purevis 2 cap had some sort of discoloration/possibly mold that happened despite consistent deep cleanings (note that the uv light only gets t... See more

Rated 1 out of 5 stars

This is, without exaggeration, the worst “premium” product I’ve ever wasted money on. My first LARQ bottle broke so fast it was almost impressive. I went through the hassle of getting a replacement,... See more

Rated 1 out of 5 stars

Company charges premium prices but offers the worst customer service i've experienced. My bottle arrived defective, customer support takes days to respond. Eventually I was sent a replacement part whi... See more

Rated 5 out of 5 stars

The LARQ smart water bottle is a game changer for those of us that struggle with tracking our daily water intake and hydration. The bottle has a sleek design and smart features. The top contains all t... See more

Rated 5 out of 5 stars

Since our initial LARQ products purchase of 2-1/2 years ago we just could not be more pleased. We recently noticed a crack in our pitcher reservoir and realizing that it was well beyond warranty we in... See more

Rated 4 out of 5 stars

The LARQ Bottle PureVis 2 is such a cool, easy-to-use water bottle that makes staying hydrated a lot simpler. It’s built really well, with double-wall insulation that keeps your water cold for hours,... See more

Rated 5 out of 5 stars

My purevis 2 bottle is an amazing product, my water tastes good and stays cold for a good few hours, I have found the bottle works really well once the filter has soaked for half an hour after being f... See more

Rated 5 out of 5 stars

I ordered a LARQ Bottle PureVis 2 and learned a day after the purchase that a new Black Friday discount became available. I asked LARQ customer service regarding an option to get the discount even aft... See more

Rated 5 out of 5 stars

I purchased a LARQ water bottle a few weeks ago and was really impressed at first. About a week in, I started experiencing some connection issues. I reached out to support, and they were quick to re... See more

Rated 5 out of 5 stars

I had a fantastic experience with LARQ support! When the rubber seal on my LARQ bottle broke, I reached out to their team to ask how I could buy a replacement gasket. Their response was quick and in... See more

Rated 2 out of 5 stars

Some of their bottles are built with a manufacturing floor and where they are gifted Larq won’t support you. Both my bottle caps snapped off it very easily. I even offered to pay for replacement bottl... See more


Company details

Written by the company

A self-cleaning water bottle that'll help you reach your hydration goal. Neutralizes up to 99.9999%* of harmful, odor-causing bacteria using UV-C light.


Contact info

3.6

Average

TrustScore 3.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The bottle cap broke after two years only!

The bottle cap lasted just over two years and then failed due to a heat sensor no longer working. Customer service was not able to diagnose and repair the 'orange light' issue and their solution was to offer me a 30% discount on buying a new cap for £60. Very disappointed in the quality of the cap and customer service. It is already expensive especially if it only lasts two years.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I am not normally a gushing reviewer…

I am not normally a gushing reviewer but the experience I have had with LARQ customer service has been exemplary. Responsive, fair, and nice to interact with. I had an issue with my PureVis 2 cap and they are sending me a replacement. We love our Larq products and the support is top notch!

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Vary bad

UNFORTUNATELY, IT WAS QUITE A DISAPPOINTMENT
We have bought the Larq pitcher PureVis a month ago. When we started using it (we followed carefully all the instructions for the first use), we noticed the taste was pretty bad. After using it for some days, the bad taste went away, but we did not feel much of a difference from the tap water. So we bought a TDS and EC tester and THE RESULTS LEFT US SPEECHLESS! We tested bottled water, tap water and Larq-filtered water. Bottled water had the best results regarding the purity of the water. Tap water had the worst results. But the water filtered with the Larq pitcher PureVis improved the quality of the tap water SO LITTLE that, based on the water quality charts, it results just equal to common unfiltered water! We expected definitely more, especially considering the price

8 February 2026
Unprompted review
LARQ logo

Reply from LARQ

The LARQ Filters are designed to keep the beneficial minerals in your water and remove contaminants that have a negative health impact. TDS meters only measure the total amount of dissolved solids in parts per million or ppm. Some harmful contaminants can be dangerous in just parts per billion (ppb) or even parts per trillion (ppt). For example, lead, chromium-6, and arsenic are toxic at parts per billion concentration which the TDS meter cannot pick up.

TDS meters are also a nonselective measurement and cannot differentiate among different ions. For example, you could have a high TDS meter reading but no harmful contaminants in your water. Some healthy minerals like potassium, magnesium, and calcium can actually cause your TDS meter to spike.

For those reasons and more, we do not follow the TDS method. Our goal is to design filters that can be effective with the added benefit of having longer filter life (better for the environment), better flow rates, less prone to clogging, and overall better user experience compared to filters that target an arbitrary "zero" dissolved solid reading.

Rated 3 out of 5 stars

It's okay.

The bottle seems to work well, but the app is not that great. It does not even acknowledge drinking water sometimes. The bottle tries to log it and the app does not follow through about 25% of the time.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

No customer service! Do not buy from this company.

I received my water purifying bottle. It is crap. The bottle is of cheap material. $100 for this type of product is terrible. I highly advise staying away from this company as I've tried to return the product and I sent seven emails to their customer support and had to know response to my issue of returning this product. Buyer beware. There are much better water bottles on the market for a lot less money.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Helpful Customer Care

I love my Larq products. I recently purchased the 680ml Pure Vis 2 bottle as my 1000 ml was a little heavy when running errands. The lip on the cap of the new bottle didn't snap shut securely so I reached out to their customer care. The response was swift and helpful. I sent them a short video of the issue and they mailed me a new bottle cap, which arrived a few days later. Was very pleased with how quickly they resolved my issue!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service that truly stands behind the product

Amazon customer here:

After a very short fall of around 50 cm, the lid cracked and started leaking, to the point where I would get soaked every time I tried to drink from it. Given the price point, this was disappointing.

However, what completely changed my experience was LARQ’s exceptional customer service. Not only did they immediately take responsibility, but instead of just replacing the lid, they went above and beyond by sending me an entirely new bottle.

This level of care and commitment clearly shows how much they value customer satisfaction. While issues can happen with any product, the way a company responds makes all the difference. LARQ handled this perfectly, and for that, they have earned my full trust and a well-deserved five-star review.

1 February 2026
Unprompted review
Rated 2 out of 5 stars

It leaks when you pour it

It leaks when you pour it. Resetting the filter can take multiple attempts. Some of the lights on the pitcher are different than the lights in the manual. It can be difficult to disassemble so that you can clean it as one of the pieces inside fits too tight.

I will never buy anything from Larq again.

31 January 2026
Unprompted review
LARQ logo

Reply from LARQ

We are sorry to hear this. Please reach out to our support team at [email protected] so that we can help troubleshoot.

Rated 5 out of 5 stars

A happy long term user of multiple LARQ products...

I've been a user of their products for around 7 years. Both the pitcher and their water bottles have exceeded my expectations. The filter works really well, and the UVC tech allows me to drink from the tap without any issues. The bottle and pitcher also have the added bonus effect of making the water taste significantly smoother and more refreshing. If your taste buds are sensitive to plastic or chlorine like how mine are, this is the best option available, in order to be able to enjoy tap water, and eliminate your reliance on bottled waters. Plus help the environment along the way :)

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Broken Pitcher and Poor Customer Service

Overall, I really like my LARQ Pitcher. However, two years into owning it, the PureVis element stopped charging or working properly. When I emailed in, they responded that since it was past the one year warranty, they could only offer me a code for 30% off my next purchase and nothing more. When I asked if they sold replacement PureVis parts, they said no. When I emailed explaining that I was disappointed because an irreplaceable part of the product broke after only two years, the response I got was essentially “that sucks”, and no further help was offered.

While I initially really liked my pitcher, I can’t justify buying a whole new one just for replacing the one element. And, after the customer service I received, I’m not sure I’d want to.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive marketing

Deceptive marketing. I ordered a bottle. There were no filters mentioned when I clicked on it. It turns out, I ordered a filter subscription. I phoned up to cancel. They cancelled the subscription but not the bottle, that I had paid for. So, no filers, no cancellation and no reduction in price. 🦈 They will say that the filters were free.

The filters were not free. The person emailed me and said that there was a discount on the bottle when you buy the filter subscription. But a) the discount is fake because the bottle is so expensive (I thought the price was in AUD$, but I don't blame Larq for that.) and b) there was no option to buy the bottle without the filters.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product and service

Have had this bottle since the kickstarter and will say overall great product and wonderful service. Had an issue with the pure vis 2 cap when I bought a new color and got it addressed immediately. Love the product and the service!

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst water bottle ever

Worst water bottle ever. The app is a trash. It doesn’t sync and doesn’t let you know how much the water the bottle contains. Feel so stupid after this purchase. Wouldn’t recommend it unless they fix the damn app

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Misleading promotion, product issues, and refund discrepancy

I paid $1 to join a “VIP list” that was supposed to give early access to purchase a bottle before it sold out.
This VIP list never actually existed, and I had to order at the same time as everyone else.
Although I managed to buy the bottle, I was disappointed with the product. One of its advertised features is water intake tracking, yet the charge indicator never showed when the bottle was fully charged, making the feature unreliable.
I decided to return it, and the refund process was extremely slow:
Over one week for the first response
Several more delays to get return instructions
Weeks with no updates after the bottle was sent back
When the refund was finally approved, I was refunded $20 less than the original amount, with no explanation. Shipping was free, and the refunded invoice is not transparent, showing inconsistent totals.
After multiple follow-ups and long delays, I am now disputing the transaction with my credit card company.
I trusted this brand because its products are sold through Apple, but between misleading promotions, product issues, and poor customer service, this experience was very disappointing.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Total waste of money

This water bottle purchase was a total waste of money. It was extremely expensive and did not deliver on any of the promises advertised. The quality is poor, and it didn’t work. What made the experience even worse was customer service. They completely refused to offer a replacement or refund despite the issues being clearly due to the product itself. I regret buying this and would not recommend it to anyone.

12 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look