Lovely products and helpful service both on the phone and in the Loaf Battersea showroom (which helpfully kept my son occupied with popcorn and a cinema room when we visited) Loaf are a breath of... See more

The islington store is beautifully laid out. You can really spend time there contemplating your purchase. The staff are available when you're ready for advice. They are patient and helpful whilst you... See more

We visited your Guildford store & loved how everything was layed out. The staff were all fantastic & felt welcome to browse without any pressure. The first time sitting on a Loaf Sofa we were sol... See more

We were so excited to visit Bristol Loaf, it definitely didn’t disappoint. Great environment, no pushy salespeople, helpful staff and a comfortable space to consider which amazing Loaf sofa to buy... See more

Well what a lovely experience we had today at the Guildford store. Both Chloe and Joe were so helpful. I have bought a beautiful sofa which I have come away feeling so excited about having spent mont... See more

Lovely, useful visit to Loaf in Chiswick. Got to try out our preferred sofas and bring home fabric samples to help us make our decision. Lovely friendly welcome from Fatiya, especially for our little... See more

Went to Loaf Notting Hill and bought a Slow Riser Sofa bed. Comfy and snuggly as both bed and sofa, and great clever stain resistant fabric. Shopping experience was really chilled, offered nice refre... See more

The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more

We had an amazing 5 hours in Battersea loaf. Staff and in particular we must commend Tia who was brilliant and assisted with us without "salesman" approach and gave us very good advice, guidance to us... See more

Cannot praise Rosina (St Albans) too highly. Helpful, informed, professional and tolerant - we asked more inane questions than we should. Plus providing advice that was spot-on, covering subjects... See more

Visited your Guildford store yesterday. As with Stephanie's review earlier we found Chloe and Joe both very helpful in sorting out the style, fabric type and colour of our sofa whilst allowing us to m... See more

Don't ask me to rate you before we've received our goods! Your marketing department has obviously not thought this through, all I've done is order something online, but I'm certainly not gonna rate yo... See more

We love coming to Loaf! Everyone is so friendly but after an initial greeting will leave you alone to mooch until you request help if you need it and then everyone is super helpful - particular shout... See more

Shopping for a sofa at Loaf has been a really enjoyable process. After trying so many sofas at other stores - I visited the Battersea showroom a couple of times before placing my order - it’s designed... See more

Received our Curvella sofa and Love chair on Friday. Absolutely fabulous. So beautiful and comfortable. We did order lots of made to order cushions in all sorts of shapes and sizes/colours as I have b... See more

Do not buy from Loaf. I ordered a sofa, had the order accepted, and was given a delivery date. Over a month later, they emailed to say the fabric colour was discontinued and they couldn’t deliver.... See more

Excellent customer service today. Pearl was incredibly helpful and patient with us while we picked our new sofa, and showed us some cheaper options for fabric for a foot stool. Ally the manager was wa... See more

The delivery charge seems steep for the items I ordered and the lack of any tracking and a record of my order in my account after ordering seems like really basic things that would help are missing. A... See more

20 defects reported after our recent purchase of a sofa plus 2 chairs and offered £125 as a token gesture. Eventually increased the offer after lots of emails and phone calls but so disappointed with... See more

Ben and Kamen from the Loaf Brigade were incredibly helpful and very much restored our faith in purchasing from Loaf (after unfortunately several delivery issues we’ve had in the past). They arrived w... See more

Bought a bed in 2023 that cost an extorinate amount of money nearly over £1500. 2 years later, through no particular wear or tear from us, the entire frame has broken including the wooden frame parts... See more

Spent a very comfortable 45 minutes in the Loaf store Notting Hill! Staff were very friendly, attentive and helpful but knew when to leave me alone. Very helpful having the extra long tape measures... See more

Having ordered some swatches online we decided we needed to visit a loaf ‘shack’ to confirm our thoughts and have a sit on our potential sofa purchase. On arrival Ellen took us under her wing and help... See more

I did a virtual consultation with Mia which was very helpful as we live 2 hours from a Loaf store and having visited last weekend to decide on what we wanted we still had a few more things to agree on... See more

We had a fantastic experience at your store in Battersea. We spent nearly 2 hours there. Liam was amazing and was very patient with me. Defo recommend the experience. There was also no pressure. Liam... See more

We have visited the Edinburgh store several times and have always had excellent service. Having finally made a decision we placed an order. Wendy was on hand to help us. She was incredibly helpful and... See more

A spacious showroom and really good to actually see the cushions and to be able to sit on a display cushion. Sample pieces were available too, to be able to see the different colours and to take aw... See more

Staff are always friendly and welcoming and conduct themselves in a professional manner. The store is bright and spacious and well signed, is easy to get to and there's plenty of free parking outside... See more

Ordered 2 sofas in September. 2 days before delivery, Loaf said they had only produced 1. To be fair they later supplied a loan sofa but now we are told the 2nd sofa won’t be delivered until march, 6... See more

Can’t get hold of anyone- utterly useless! Why bother having a customer service line! Have now given up and ordering elsewhere! Doesn’t bode well for any customer service if I actually order anything... See more

Thank you very much to the Loaf team at Wilmslow. A particular thanks to Kane - his professional advice, friendliness and patience with us was outstanding. Especially as we visited quite a few tim... See more

Helpful staff and good range of display stock. Colour and fabric samples made it easy to narrow down options, and free swatches were great for taking home to colour match. Only improvement would be... See more

Staff were helpful and informative and knew when to leave you alone. Information on products were well presented and easy to understand. A good selection of fabric to choose from. Only downside was a... See more

The reason for my poor score is that I’ve only had it since mid November (two months) and it has started squeaking when I sit down or stand up, considering I only weigh 60kg I don’t think this shoul... See more

The staff all had excellent product knowledge the atmosphere in Redbrick is relaxed and friendly. You could ask questions about items of interest get answers but not feel pressured into sale. You felt... See more

Ordered, paid in good faith, delivery later but due next week, just received phone call to say now mid November. Unacceptable, will be requesting a refund when someone gets back to me, lady said hav... See more

I would like to give a special thank you to CJ for the amazing support. CJ helped me a lot with the return process and coordinating everything after a mistake made by the delivery team. Throughout the... See more

Excellent customer service. Easy to park, children made to feel very welcome. Plenty to entertain them - table football, sweets, choc ices. Clearly displayed items, leaflets with pricing and dimension... See more

Friendly telephone discussion when I made an order for sofa and chair. I had already been to a Loaf store and tried out several of their sofa’s. The experience in store was positive and didn’t feel ru... See more

Ordered a sofa that would not fit in our home! Arrived promptly at 7am and received a call shortly after 9am from ‘Josh’ who explained our options- a full refund or reorder a smaller sofa. He was very... See more

Pete was amazing today. He was helping with a discontinued fabric order and called to say they had managed to source it. Even my extra demands were met with positivity, enthusiasm and a perfect resul... See more

Just purchased two large Loaf mirrors online after visiting their store in Edinburgh. The shop is way more modern than any other shop and much more trendy, including the staff, not forgetting the free... See more