Lookiero UK Reviews 4,481

My order has arrived but the website won’t let me checkout as it’s sending me to the wrong link asking me to order another one. It’s given me a deadline of 2 days to confirm what I do and don’t want t... See more

Was going well and I had 3/4 boxes from them albeit didn’t quite get my style right and kept sending clothes that would style my grandma however I have now been accused with keeping an item which I ca... See more

I was enjoying this experience until today. There's obviously a problem with a return I've made but they have not made contact with me to discuss other than a message saying they are making further ch... See more

Love love love Lookiero ❤️ The first time I got a box, my stylist put together a great interview outfit & I got the job, feeling fabulous 👌 The most recent box, was the best & I kept everything m... See more

Such an easy service. Easy to set up your profile. Communication is fantastic - from your items are ready to choose, to your items are being shipped, to how to return an item. Products are beautiful... See more

Would give zero stars if possible. Parcel never arrived. Customer service keep avoiding the question as to when it will (currently 14 days past the date Evri estimated delivery). I’ve had emails sayin... See more

I love how Lookiero UK freshen up my wardrobe with key selected items. Two pieces that are fantastic are the waterproof jacket (practical and yet stylish) and the v-neck jumper (colour, pattern and te... See more

Love, love, love this company! I have completely revamped my wardrobe which has needed doing for so long but my dislike of shopping - both physical and online - is so great that I just couldn't face i... See more

O...M...G!! I've been swiping left on their website all week, while waiting for delivery, on the styles they've been showing me as I either didn't like them or had something very similar in my wardrob... See more

Delivery - my order 2714800 never arrived . I informed you and completed declaration form as requested stating I did not received my order. The photo Evri attached to prove delivery of my order was... See more

THEY LEAKED MY DATA - not only have they recently sent me a box with only 2 of the 5 items and tried to blame the courier but in March 2024 Lookiero's data was scraped and sold internationally. I was... See more

I’m currently living out of boxes as we’re waiting to complete on a house, I desperately needed something to wear for a day out and also needed a mental health boost. Lookiero achieved this for me. Be... See more

Not great quality expensive clothing with a limit range . Disguised as ‘personal shopper’ but this is not really true . Trying to cancel is a nightmare They sent me a second box after I had cance... See more

I honestly believe this is a scam, they took payment, took weeks to send a note with some suggested outfits, hadn’t reviewed my likes and dislikes but I thought I’d try a couple of items, this was the... See more

I’ve used Lookiero since the pandemic. I really enjoy getting the boxes & the longer I’ve used them the better they get at getting it right. I always leave feedback so they know why I’m sending someth... See more

I've been a Lookiero subscriber for a while now, and it's truly been a game-changer for my wardrobe. What really stands out is how consistently they nail my style – I genuinely keep the entire box 9... See more

I would score 0 if I could. I asked for order to not arrive but it was still sent, I got an evri tracking number and it never arrived, charged a tenner for the service and when I raised I had not rece... See more

I have started updating my wardrobe and was looking for ideas so thought I would give Lookero a try. I liked the fact you could choose how often you receive your boxes and keep the box within your bu... See more

Another day with no resolution. This company takes your money without authority and then says it can’t re-open a case once they’ve closed it…: what an absolute crock. Don’t touch this company with a b... See more

The clothes send to me were awful. They had taken no notice of my profile and sizing. I am returning everything, however as their site has not updated its delivery status as received, im unable to mar... See more

Worst online shopping company. Daily selections made using fun app but then the box arrived and clothes were awful. Frumpy and outdated. Wrote to the personal shopper and even worse box next time. Jun... See more

Worst experience yet, no way of returning the nasty clothes properly crazy how rude they are, nasty horrible clothes I'd never wear im charged threw roof and then they illegal take money from an acco... See more

I cancelled my box and returned all items. Because I cancelled they have conveniently claimed I kept an item. I certainly did not! They have charged me for this item - perhaps as punishment for cancel... See more

I am so frustrated with the Customer Service part of Lookiero - I really enjoy receiving my boxes and have kept items I didn’t expect to like! However, I received a blouse in My last box which was... See more

What a dishonest company! I returned all items from the last box but they are accusing me of keeping an item and are chasing me for payment, and threatening me me with their payment team (I presume th... See more

Was so excited to be getting my second box as the first one was great. I’ve had to abandon and go shopping as whilst the took my personal shopper fee before Christmas the box has never turned up and y... See more

Initially I was excited by signing up to Lookeiro and enjoyed receiving parcels. I did start to get however slightly disappointed the stylist was not really listening to my suggested items and colours... See more

Haven’t received the box, they say my 5 days to check out has started. Evri has not received the package yet according to the tracking details. Have sent 3 messages to the company. I have rendered... See more

I returned items to Lookiero within the return window and was still charged for them! Tracking confirmed delivery but there was no way to prove I had put 2 items in the bag (they said there was on... See more

Would not buy from them again. I returned 4 of 5 items but they claimed I returned 3 - this was not true. The item I kept was the only one I liked and coincidentally the cheapest. A couple of weeks... See more

I didn’t like the service. But beyond that I have requested to delete my account and personal data atleast 5 times. I emailed so many times, sent the contact form, even added a notes to the stylist. B... See more

Made very clear following extremely boring choices by 'personal stylist' that I didn't want coats/jackets and I do not like skinny jeans. In my box this time I had both. No sign of the 'personal' serv... See more

***DO NOT DO IT*** Would give minus 5 star if I could. I am very upset as never received anything and now been charged Over £200 for nothing . This is after I attempted to contact them in writing s... See more

I have emailed over and over asking this company to close my account and remove my details. They have ignored my requests. I have asked them how to escalate a complaint, they are ignoring this also. I... See more

Avoid at all cost! They will charge returned items telling me they were not returned. Unless you send them your ID document, they won't consider to process the refund even it is their warehouse... See more

My box of items arrived, all way over my budget. All sent back the following day, nothing tried on, then £48 has been taken from my account for one of the returned items. They do not respond to mess... See more

Further to my last review, the company did offer to refund me £197 on 23/04/25 stating it may take 10 days. 15/05/25 and no refund has been received. I have emailed three times asking for an update... See more

I have tried to cancel my subscription and still have not managed it. The system is awful and continually sends you round in circles. The clothes can occasionally be ok but nothing outside the box. Do... See more

The personal information supplied to this site has turned up an alert on the dark web associated with this company. I have now changed all relevant passwords. Be very, very careful of dealings with th... See more

My parcel was never delivered to my address. After numerous attempts to contact them to say I hadn't received it they still took over £200 out of my account and now won't refund me. Avoid at all costs... See more

I did not receive my box, even though the delivery company (Ervy) emaild me they notifield Lookero. I’ve tried every way to get help: There’s no phone number to call The chat box is... See more

I’ve loved my Lookiero and have been a customer for years, but for my last two deliveries they have charged me for items I haven’t purchased. Still waiting for a response to my now three queries even... See more

Sent all clothes back and informed via email I had missed the date of return as only get 5days .Due to being in hospital . Customer service is absolutely awful can’t speak to anyone everything is d... See more

I ordered a box and the clothes did fit but weren't very exciting so I returned them. I sent back within the window and had confirmation that it had been sent back to the warehouse but since then they... See more

I was so looking forward to my first box and really wanted to fall in love with this service but I didn’t receive the beautiful box showed in their website pictures, rather a plain, black bag with O... See more

I was so excited to try this company right up to the point where I received the email with my choices. I feel like the stylist did not take or board any of the comments I left and instead looked at my... See more

I have still yet to receive my delivery and yet your app is asking me to checkout. What I’m really anxious about is that you will charge me for undelivered iteams - please don’t! If you do, I will ha... See more

Total scam. Sent me clothes I did not like. Then told me that I didn't return them (but did say I returned the one thing I actually kept). Stole £170+ from me. AVOID. UPDATE: Following response b... See more