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3.7
Average
7 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I really like this company
I really like this company, ordered some time ago and it arrived fast
6 November 2025
Unprompted review
Great Service- Easy to use
As a third party shopping app, the website is so easy to use. I was able to get items from a trustworthy brand, and Loongbuy shared each step of the process with me. The shipping cost is not outrageous compared to competitors - so its definitely worth it. Great app & Great service!!
14 December 2025
Unprompted review
The items are not of good quality
The items are not of good quality. Pathetically low and cheap quality, and I paid over £50 for delivery,for a small parcel, a complete rip off. Never again.
14 July 2025
Unprompted review
Reply from Loongbuy
We’re sorry for the unpleasant experience. We are an agency and only purchase according to the links you provide. We recommend that you review the QC photos and confirm there are no quality issues before submitting the package. By the way, we have a large number of coupons available online that you can use at checkout. We hope you can understand us. Thank you.
Be careful with what you buy
Based on what ive seen so far this site definitely sells fake items. Whether its on accident (they didn't know it was fake), or on purpose, still id be careful on there, and if you buy anything from it you should expect it to be fake
15 April 2025
Unprompted review
Reply from Loongbuy
Thank you for sharing your thoughts. We completely understand your concern — there are indeed many different types of platforms in this space, and it’s easy to get confused about how each one works.
To clarify, LOONGBUY is not a retailer or a seller, but an agent platform that helps customers purchase items directly from Chinese online stores (such as Taobao or Weidian). We do not produce or sell any products ourselves.
Every order placed through LOONGBUY goes through a strict quality-check (QC) process at our warehouse before shipment. Our team verifies item details, takes photos, and ensures customers receive exactly what they ordered.
We strongly oppose counterfeit goods and take all reports seriously. If any user ever has doubts about an order, our support team will investigate immediately and assist with resolution.
LOONGBUY’s goal is simple — to make cross-border shopping from China transparent, safe, and worry-free for everyone.
Thank you again for your feedback. It helps us continue improving and clarifying our mission to new users.
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