Verified
We booked through "We love holidays" which initially I was a little concerned about, due to not having had used them before and were unknown to me. We experienced a hiccup with the booking and were c... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
The customer service team went above and beyond to make sure everything was sorted with hotel, transfers. Although the original flights with Corendon Airlines got cancelled in January which I didn't... See more
It was the first time I booked a charter through We Love holidays. What a positive experience. There was a strike announced at Lisbon airport. I received an email about the situation and the next day... See more
Verified
I made the first time a reservation and I was very happy with the development of the matter from the biginnen to the end. I even have paid in advance before coming payment terms.
Company replied
Verified
Excellent value for money, best offer I could find far and wide. Uncomplicated booking, no hidden fees, will definitely book with weloveholidays again.
Verified
Super! I booked a vacation to Egypt, the price was better than in other places + I could also pay in installments 🙏
Verified
We have always had very good service. Easy booking and organised.
Company replied
Verified
It was amazing experience, very easy to book and it has good deals
Verified
Happy to find a affortable last Minute Trip.
Company replied
Verified
Everything is great! Very easy to book your dream holidays!
Verified
I booked a holiday everything is fine
Verified
The best , I love weloveholidays
Verified
Booking was in simple steps, fast and easy.
Verified
Easy to book
Company replied
I’ve used loveholidays several times now, and they never disappoint. Their team is helpful, the booking process is quick, and the holiday options are incredible. It’s clear why they’re one of the UK’... See more
Company replied
Verified
Overall a good experience with weloveholidays. The stay was nice and comfortable, and the location in Pineda de Mar was great. Everything was well organized. However, I made a small mistake with a nam... See more
Company replied
Booking my holiday with loveholidays was so simple! The website is easy to use, the options are endless, and I got an amazing deal. From start to finish, everything ran smoothly, and I felt confident... See more
Company replied
Verified
Easy to book!! and pictures are all visible also I like the interface of booking site!
Company replied
Pathetic service! They hide the ticket type just to increase their own profit, usually booking the cheapest fare with no luggage included. Who travels for five days with literally nothing? They don’t... See more
Company replied
Terrible organization, dont book here. I have an issue abroad and no possibility to contact them. Had to pay a lot extra as weloveholidays booked is in a different hotel than what was announced. Spent... See more
Company replied
Everytime we call we get an automatic answer that there are technical issues. We booked for this saturday, but we still dodnt get any mail or confirmation and we paid 1600 euro!! Now i get a react... See more
Company replied
5th of juli we should have went to Egypt. Untill today we haven't got any confirmation and nobody can help us with getting our 1600 euro back!!! We've called every possible number and nobody can find... See more
Company replied
What not and never use love holidays again, we booked a family holiday for next year , Paid almost 2k already, then the airline changed the flight date , trying to sort out so the hotel matches the... See more
Company replied
I would never book with Love Holidays ever again and I will be sure letting my whole family and friends know to never book a holiday with this company. They are u helpful and taken care £1200 for a ho... See more
Company replied
These are the worst people to deal with, professional scammers..requested to change destination and they're charging me same amount as before £1200 I paid has gone down the drain as they expect me... See more
Company replied
DO NOT BOOK WITH THEM! We Book through love holidays for a quick get away to look at some wedding venues in Greece but the ‘4star’ hotel was awful, it was more like a 2star the food we couldn’t even e... See more
Company replied
It cost me €150 to cancel with weloveholiday. They book a room for two people with two beds and then when we cancelled we are surprised to find that the room has a single bed. It makes no sense t... See more
Company replied
This was my first time to use this loveholiday , but it was so bad and I will not ask any of my family’s and friends to use it . I book for a family holidays in turkey for 6 days. Which will be on... See more
Company replied
They take bookings when no hotel of flight is available and you must make considerable effort to reclaim your money. Best avoid!
Company replied
Verified
Booked a holiday paid in full (mistake) only for them to say they could not secure the hotel, thought I’d get a refund to book with someone else, what a nightmare to get money back, still not received... See more
Company replied
Verified
Dear We Love Holiday Team, This is a formal and urgent follow-up to my previous message regarding our current stay at Senza Garden Holiday Club (Booking Reference: LOV11... See more
Company replied
We are very disappointed with Loveholidays misleading holidays descriptions, and difficult customer service. There’s no telephone number to speak directly with the live agent,only auto... See more
Company replied
Booked with love holidays they changed the flyt times did not notify us of the change we lost the holiday which took us a year to pay rang love holidays no help what so ever disgrace service do not u... See more
Company replied
Firstly I booked and payed a deposit of 58 pounds then about a hour later I looked at the hoilday and realised I had a stop of 4 hours 30 so I phone to see if I can change cause I honestly did my see... See more
Company replied
In short, the site is a scam. No one books through them.
Company replied
Company details
Written by the company
weloveholidays ist eine führende Reise-Website, die es unseren Kunden ermöglicht, ihren Urlaub anhand individueller Anforderungen nach einer Reihe von Kriterien zu suchen, wie z.B. mehrere mögliche Abreisetage, Sternebewertung, Budget oder Tripadvisor-Bewertungen, aber im Gegensatz zu vielen Reise-Websites müssen unsere Kunden bei uns kein Reiseziel auswählen. Unser erfahrener und freundlicher Kundendienst steht bereit, um unseren Kunden ihren perfekten Urlaub zum besten verfügbaren Preis zu finden. Häufig gestellte Fragen: https://www.loveholidays.com/de/faq/
Contact info
Kaiserswerther Straße 135, 40474, Düsseldorf, Germany
- loveholidays.com/de
4.5
Excellent
12K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Verified
Was simple to book ,Quick conformation
Was simple to book ,Quick conformation of booking of Hotel,and flights confirmed following day
11 February 2026
Reply from weloveholidays
Hello Shane,
we are very happy to hear your booking was quick and easy, and that your confirmations arrived smoothly. Our goal is to ensure an amazing seamless Customer Service experience.
Thank you for your lovely positive review.
Best Regards
Your weloveholiday Team
I am satisfied with their service
I am satisfied with their service. SOme minor flaws, but generally good experiense.
12 January 2026
Unprompted review
Reply from weloveholidays
Hi,
It is great to hear that you are satisfied with our service. We appreciate you mentioning that your experience was generally good, even with those minor flaws. We are glad to have you with us!
Kind regards,
Loveholidays
Verified
Reply from weloveholidays
Hi Aderemi,
We appreciate your feedback.
Kind regards,
Loveholidays
Verified
We have always had very good service
We have always had very good service. Easy booking and organised.
24 January 2026
Reply from weloveholidays
Danke für dein liebes Feedback! Schön, dass du eine gute Erfahrung bei uns hattest.
Verified
Happy customer
I made the first time a reservation and I was very happy with the development of the matter from the biginnen to the end. I even have paid in advance before coming payment terms.
12 January 2026
Reply from weloveholidays
Herzlichen Dank für die super Bewertung! Es freut uns sehr, dass alles geklappt hat.
Verified
Reply from weloveholidays
Hi Maryna,
Thank you so much! We’re thrilled to hear you love the service and appreciate you recommending us to others. We’re happy to help!
Kind regards,
Weloveholidays
Dont book here
Terrible organization, dont book here. I have an issue abroad and no possibility to contact them. Had to pay a lot extra as weloveholidays booked is in a different hotel than what was announced. Spent an hour on their app and website to figure out how i can contact them and resolve the conflict from a totally different timezone
2 January 2026
Unprompted review
Reply from weloveholidays
Hello Caguamin,
We’re really sorry to hear about the difficulties you experienced with your hotel and trying to reach us while abroad. This is not the level of support we want our customers to receive.
You can contact us through our Help Centre or reach us by phone at +49 211 9598 6727. We are available daily from 09:00 to 17:00.
Kind regards,
The WeLoveHolidays Team
Pathetic service
Pathetic service! They hide the ticket type just to increase their own profit, usually booking the cheapest fare with no luggage included. Who travels for five days with literally nothing? They don’t even list the booking class on the itinerary, which feels like a total scam to extract more money from customers later. Absolutely shameful and unprofessional service.
26 December 2025
Unprompted review
Reply from weloveholidays
Hi Romit,
Thank you for providing your feedback. We understand how frustrating this experience must have been for you.
We recognize that when coordinating travel, the booking process can move quickly, which may lead to an oversight regarding the specific inclusions of a selected fare. As airline policies regarding baggage and fare restrictions vary significantly across carriers, it is essential to thoroughly review the booking details and the airline’s specific allowances prior to finalizing the booking.
To ensure complete clarity for your future travels, we recommend contacting our offline sales team. Our consultants are available to provide tailored assistance, ensuring that all fare rules and inclusions are fully understood before purchase to prevent any such confusion.
We value your comments as we continually strive to improve the clarity of the information we provide.
Best regards,
Weloveholidays
Verified
Overall a good experience with…
Overall a good experience with weloveholidays. The stay was nice and comfortable, and the location in Pineda de Mar was great. Everything was well organized. However, I made a small mistake with a name on the booking and unfortunately had to pay a lot of money to change it. Apart from that issue, the holiday itself was enjoyable.
3 August 2025
Reply from weloveholidays
Hi Amayran,
Thank you so much for your feedback! We are thrilled to hear you had a nice stay in Pineda de Mar and that the organization of your trip met your expectations.
We’re truly sorry for the frustration and cost caused by the name change on your booking. We understand that these types of errors happen and that the resulting fees are never a pleasant part of the experience. We really appreciate your feedback on this, and we're so glad that you were still able to enjoy the rest of your holiday.
Kind regards,
Weloveholidays
Verified
Booking experience 5 stars
We booked through "We love holidays" which initially I was a little concerned about, due to not having had used them before and were unknown to me. We experienced a hiccup with the booking and were contacted by an employee, M S. I was blown away by her efficiency, her prompt email responses , her advice and geniune concern in assisting us. We are looking forward to our holiday in the new year.
3 December 2025
Reply from weloveholidays
Hi Elisabeth,
Thank you so much for your amazing 5-star review! 🌟 We’re delighted that you chose WeLoveHolidays despite your initial concerns. A special thank you for your kind words about M. S. – we’re proud of our team and thrilled that her quick and personal support made a difference.
Now it’s time to enjoy the anticipation and look forward to an incredible start to the new year! ✈️We wish you an unforgettable holiday and are always here if you need anything. 💙
Kind regards,
the weloveholidays-team
Fantastic Service and Value
I’ve used loveholidays several times now, and they never disappoint. Their team is helpful, the booking process is quick, and the holiday options are incredible. It’s clear why they’re one of the UK’s most trusted travel agents!
1 October 2025
Unprompted review
Reply from weloveholidays
Hello Magdalena,
Thanks so much for your amazing feedback!
We’re thrilled to hear you’re happy with our service and holiday options – that’s exactly what we aim for! Even though your review was posted on the German Trustpilot portal, we really appreciate it. If you’d like, you’re welcome to share it on the UK portal too, so even more travelers can benefit from your experience. ✈️🌍
Kind regards,
the weloveholidays.de-team
Verified
My goto platform for holiday
Easy to book!! and pictures are all visible also I like the interface of booking site!
16 November 2025
Reply from weloveholidays
Thank you so much for sharing your lovely feedback! 🌟 We’re delighted to hear that our platform has become your go-to for holidays and that you enjoyed the easy booking process and clear pictures. It’s wonderful to know the interface worked well for you—that’s exactly what we aim for!
Your trip to Greece in May sounds amazing, and we’re so excited to be part of making it happen.
Kind regards,
the weloveholidays-team
Verified
Reply from weloveholidays
Thank you for your review. We appreciate it.
Kind regards,
Weloveholidays
Effortless Holiday Booking
Booking my holiday with loveholidays was so simple! The website is easy to use, the options are endless, and I got an amazing deal. From start to finish, everything ran smoothly, and I felt confident knowing my holiday was fully ATOL protected.
1 October 2025
Unprompted review
Reply from weloveholidays
Hello Ronan,
Thanks so much for your lovely review – we’re thrilled to hear booking was a breeze and that you found a great deal! 😊 Knowing you felt confident with ATOL protection and that everything ran smoothly really makes our day.
If you’d like, you can also share your experience on our UK Trustpilot page so more holidaymakers can see it – we’d really appreciate it!
If you haven’t been on your holiday yet, we hope you have a wonderful time! And if you’ve already travelled, we trust it was fantastic. 🌴✈️
Kind regards,
the weloveholidays-team
Avoid LoveHolidays
We are very disappointed with Loveholidays misleading holidays descriptions, and difficult customer service.
There’s no telephone number to speak directly with the live agent,only automated messages available , so if there’s any serious issues you need to email them directly.
Our flight was booked with the stop over London -Toronto -Punta Cana all inclusive.
The description was:
“Your allowance with Air Transat includes:
One personal item
One carry-on bag”
Apparently when we arrived to Toronto we have been told that our Carry-on bag it’s not included in your our second part of the flight Toronto -Punte Cana and we have to pay £45 each ( family of four total £180 on way ) That was a shocking surprise and really unexpected expense for all our family .We couldn’t even think that kind of holiday packages will be selling to people, how they expecting us to have luggage on one flight and after transit not to have luggage?
To prevent this high charges on the way back we have tried to buy carry-on bag online and then we find out that it’s not available to add carry-on n bag or any check-in luggage online .
When I email Loveholidays regarding all this misleading information,I have been told that I had to contact Air-Transat to check all restrictions and terms and conditions.
It was supposed to be our enjoyable holidays but unfortunately it cause us a lot of stress ,not mentioning that children don’t get sit together with the parents and we have to pay additional £600 for sits to be sitted together during the flights .
Avoid “Loveholidays “ if you want to enjoy your holidays.
26 October 2025
Unprompted review
Reply from weloveholidays
Thank you for taking the time to share your feedback — we truly appreciate your honesty and are sorry to hear about your experience.
We’d love the opportunity to look into this further and help resolve the matter for you. However, we’ve noticed that your review has been posted on the German Trustpilot page for weloveholidays, rather than the UK page for loveholidays.com. Unfortunately, we’re unable to move reviews between Trustpilot domains ourselves.
To ensure your review reaches the correct team and can be properly actioned, we kindly ask that you repost it on the UK Trustpilot page for loveholidays.com. Once it’s there, we’ll be able to respond in full and assist you directly.
Thanks again for your feedback, and we hope to hear from you soon on the correct page.
Kind regards,
The weloveholidays.de Team
Firstly I booked and payed a deposit of…
Firstly I booked and payed a deposit of 58 pounds then about a hour later I looked at the hoilday and realised I had a stop of 4 hours 30 so I phone to see if I can change cause I honestly did my see this they said I would have to wait 90 hours for them to reply I waited a week for them to reply but they said there no available so be ware soon as u pay a 58pound deposit your locked in so if I want to change my flights I would lose a 1000 so now I’m stuck to go never again will I use this company I tryed booking my own flight but it’s to expensive cause 24 of December
12 October 2025
Unprompted review
Reply from weloveholidays
Hello Victoria,
Thank you for taking the time to share your experience — we're really sorry to hear about the frustration you've had with your booking and the flight change process. We understand how disappointing it must be to feel locked into a holiday that no longer suits your needs, especially around such a busy time like the 24th of December.
Your review was posted on our German Trustpilot page, and we would really appreciate it if you could move it to the UK domain loveholidays.com so it reaches the right team and gets the attention it deserves.
We truly value your feedback.
Kind regards,
the weloveholidays.de Team
Verified
Please do not use love holidays…
What not and never use love holidays again, we booked a family holiday for next year ,
Paid almost 2k already, then the airline changed the flight date , trying to sort out so the hotel matches the flight is near on impossible, phoning love holiday only to be told we need to contact the airline,
We will never never use love holidays again. When you speak to them on the phone they have never been really helpful.
18 September 2025
Unprompted review
Reply from weloveholidays
Hi Alan,
du bist auf der "weloveholidays" Trustpilot Seite gelandet. Vielleicht versuchst du nochmal deinen Kommentar auf der "loveholidays" Trustpilot Seite zu posten.
Alles Gute
weloveholidays
✈️😊☀️
Terrible idea
So the food is okay. The poeple are nice but its terrible. It's written its all inclusive but its clearly not. U get just paper cup or plastic. No drink is served in a glass. The cocktails are bad and made with no effort. U have to ask for ice in drinks because they are too lazy to give it in first place. If u watch closely u see its dirty. The lift is broken. So it might hurt you if u wait too long. If u search for something good, don't go here !!!
15 September 2025
Unprompted review
Reply from weloveholidays
Hey Amalia,
vielen Dank, dass du dir die Zeit genommen hast, uns dein Feedback zu geben.
Es tut uns leid zu hören, dass dein Urlaubserlebnis nicht ganz so verlaufen ist, wie du es dir gewünscht hast. Deine Rückmeldung ist für uns sehr wertvoll, und wir werden die geschilderten Punkte selbstverständlich mit unserem Anbieter besprechen.
Es ist auf jeden Fall eine gute Idee, sich vor der Buchung die Hoteldetails genau anzuschauen – dort findest du auch Informationen darüber, was im „All-Inclusive“-Angebot des jeweiligen Hotels enthalten ist.
Wir hoffen sehr, dass du trotz allem auch ein paar schöne Momente während deiner Reise genießen konntest.
Alles Gute
weloveholidays
☀️🌴
Verified
Nice payments plans
13 September 2025
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