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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express concerns about payments, particularly regarding delayed withdrawals, with some individuals claiming to have been waiting for extended periods. Consumers report that they did not receive their funds, even after several weeks. Many reviewers report negative experiences with the company's response time. Some reviewers report issues with customer service, citing unhelpful or generic responses to their inquiries. Some reviewers mention difficulties in getting substantial updates or resolutions to their issues. Some reviewers consulted third-party services to assist with fund recovery.

Based on these reviews

Rated 2 out of 5 stars

I encountered problems withdrawing my investment after placing funds with this company. Despite reaching out to customer support multiple times, I did not receive effective assistance. I then consulte... See more

Rated 2 out of 5 stars

What started out as a good platform has unfortunately over a period of 3-4 months degraded significantly. Leverage fluctuations, delayed withdrawals (over 5 weeks to pay out small amounts) Endl... See more

Company replied

Rated 1 out of 5 stars

How can this broker be offline for going on 4 days now while "upgrading" their systems, and no public feedback or announcements about the reason for this ridiculous delay?? Any queries on their chat o... See more

Company replied

Rated 5 out of 5 stars

Luxe is a great broker, you don't need to worry about a thing. If its about your withdrawals, they're not a big problem. If its about support, they're very alert and responsive. I've had a very great... See more

Rated 5 out of 5 stars

What can we do with regards to withdrawals that aren't paid guys ? If anyone can advise me id be grateful ,let's connect I don't think Luxe is paying that money out ,they owe me R27 000.

Company replied

Rated 1 out of 5 stars

Wish I could put a screenshot here of all the messages I’ve left luxe markets and they still haven’t responded or resolved my issue. I’m no longer able to log into my account and I invested 15k 3 mont... See more

Rated 1 out of 5 stars

Withdrawals were endlessly delayed and excuses never stopped. Months later, 𝐼𝑛𝑡𝑒𝑔𝑟𝑖𝑡𝑦𝑠ℎ𝑖𝑒𝑙𝑑𝑠 took charge and resolved everything smoothly. Truly dependable.

Rated 1 out of 5 stars

Absolutely don't use Lux Markets.I have been waiting 10 days for a withdrawal. Followed up daily and keep getting told they are working hard to finalise or they have escalated to their finance depa... See more

Company replied

Rated 1 out of 5 stars

I had no concerns at first, but after submitting a withdrawal request, the platform stopped responding. 𝘽͟𝙡͟𝙤͟𝙘͟𝙠͟𝙏͟𝙧͟𝙖͟𝙘͟𝙚͟𝙇͟𝙖͟𝙗͟𝙨͟, ͟ ͟ ͟ ͟ ͟ ͟ ͟ ͟ ͟ ͟ 𝙘͟𝙤͟𝙢 helped me review what... See more

Rated 1 out of 5 stars

I can not log in to my Luxemarket account in MT5. When I go to my Wallet in Luxemarket it says I have no money or open positions in my MT5 account. I asked for a withdrawal a week ago and have not re... See more

Rated 1 out of 5 stars

This is a con scheme. They set up an account for me that indicated I was earning returns. When I asked for the remittance and later tried to withdraw, the account was terminated. I discovered 𝗿𝗲𝘁𝗿... See more

Rated 1 out of 5 stars

Rated 1 out of 5 stars I requested a R50 000 withdrawal on 28 August 2025 but have not received it. My MT5 account is down and I can not trade and have an open position The MT5 balance was R50 000... See more

Company replied

Rated 1 out of 5 stars

Always a delay when needing assistance with issues. Requested a withdrawal on 7th August. 5 business days later ,still no feedback on what the delay is. Support can't provide any updates of substa... See more

Rated 1 out of 5 stars

Withdrawals were endlessly delayed and excuses never stopped. Months later, Gl0balreclaims took charge and helped me get back everything

Rated 1 out of 5 stars

With fundş tied up, I needed reliable assistance and FLÍŘZÍÑĶ Lês delivered exactly that. They stayed consistent, clear, and effective the whole time.

Rated 1 out of 5 stars

Scam site, don’t trust them!! I got ripped off!!! Thankfully 𝐸͟𝑑͟𝑒͟𝑛͟𝑏͟𝑢͟𝑟͟𝑦͟•𝐸͟𝑙͟𝑙͟𝑝͟ was able to retrieve my £47,300 without any problems or delay. Highly recommended.

Rated 1 out of 5 stars

As part of my investment approach, I used this company’s services to manage allocated funds. Deposits were accepted without issue. The withdrawal phase, however, was marked by delays, changing... See more

Rated 1 out of 5 stars

Its now my 3rd week waiting. Nobody at luxe can tell me why the withdrawal is taking long or what Is actually happening.

Rated 1 out of 5 stars

Scam site don't trust them!! I got ripped off !!! Thankfully 𝑸𝒖𝒂𝒍𝒊𝒇𝒊𝒆𝒅 𝑳𝒆𝒈𝒂𝒍 𝑨𝒍𝒍𝒊𝒂𝒏𝒄𝒆 was able to retrieve my money , without any problems and delay.. Highly recommended

Rated 1 out of 5 stars

I’m impressed with the level of service Ver~tel~wavě provided. The entire process was handled efficiently and without hassle

Rated 1 out of 5 stars

I did a withdrawal on the 04 September 2025...after multiple emails, calls and WhatsApp msgs I have still not received my funds. What is going on with Luxe Markets?? Are you scamming the people now??... See more

Company replied

Rated 1 out of 5 stars

I was robbed and blocked from withdrawing! I'd be broke if Topciphertrails hadn't intervened. Fake site

Rated 1 out of 5 stars

Initial trust framed my experience. Frozen assets caused severe frustration. 𝔽𝕣𝕒𝕦𝕕𝚂𝚑𝚒𝚎𝚕𝚍𝐑𝐞𝐜𝐥𝐚𝐢𝐦 .ℂ𝕠𝕞 resolved the situation efficiently. Proper screening is now essential.

Rated 1 out of 5 stars

BOffe nPur𞥑ş made the impossible feel possible. $64k was tough to withdraw, but the outcome was positive.

Rated 1 out of 5 stars

Please don’t use this broker. I’ve been waiting for a withdrawal for the last 2 or more months. They keep sticking with the narrative of a restructure or that they will take down my details and get b... See more

Rated 1 out of 5 stars

luxe_mt5 Daily Confirmation email on 22/8/2025 shows that I am US30.1 long buy at 45204.03 and that my Balance is R99838.66 I then transferred R20 000 and R30 000 (total=R50 000) fr... See more

Rated 1 out of 5 stars

I invested all my earnings and at first received nothing, but 𝔸𝕧𝕖𝕩 𝔹𝕣𝕚𝕕𝕘𝕖 sorted it out quickly and professionally.

Rated 1 out of 5 stars

Initially, I trusted them, but frozen assets caused significant frustration. Fortunately, BoCR EalMs handled the situation efficiently. After this experience, I realize that proper screening is essent... See more

Rated 1 out of 5 stars

Vertel wavê delivered excellent service, The entire recovery process was smooth and they made sure everything was returned

Rated 1 out of 5 stars

I invested close to $74,000, but when withdrawal issues arose and customer support did not provide clarity, I reached out to 𝑽𝒆𝒓𝒊 𝑻𝒓𝒂𝒊𝒍 𝑰𝒏𝒕𝒆𝒍, who reviewed the case in detail and explain... See more

Rated 1 out of 5 stars

The specialists at 𝗝𝘂𝘀𝘁𝗶𝗰𝗲—𝗳𝗶𝗲𝗹𝗱 possess an innate ability to manage intricate, high-value digital grievances. Their professional poise and technical mastery were evident throughout the e... See more

Rated 1 out of 5 stars

The people who requested withdrawals since September just know you will never get your withdrawals we have been scammed I have been waiting for my withdrawal since 12 September 2025 and now it’s 5 N... See more

Rated 1 out of 5 stars

I’ve been waiting for my withdrawal for more than 30 days now and they keep on coming with the same excuse saying the withdrawals are in process and I’ve been waiting but still nothing I can’t believe... See more

Company replied


1.6

Bad

TrustScore 1.5 out of 5

53 reviews

5-star
4-star
3-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

As part of my investment approach

As part of my investment approach, I used this company’s services to manage allocated funds. Deposits were accepted without issue.

The withdrawal phase, however, was marked by delays, changing explanations, and additional fees that were not disclosed upfront. Communication was unclear.

After ongoing delays, I sought independent assistance. 𝙑͟𝙚͟𝙧͟𝙞͟ 𝙏͟𝙧͟𝙖͟𝙞͟𝙡͟ 𝙄͟𝙣͟𝙩͟𝙚͟𝙡 reviewed the case and assisted in recovering my funds.

Despite an initially positive experience, I would hesitate to recommend this company’s services.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site, don’t trust them!! I got ripped off!!!

Thankfully 𝐸͟𝑑͟𝑒͟𝑛͟𝑏͟𝑢͟𝑟͟𝑦͟•𝐸͟𝑙͟𝑙͟𝑝͟ was able to retrieve my £47,300 without any problems or delay.

Highly recommended.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

I was fooled by an AI-FaceSwap video of…

I was fooled by an AI-FaceSwap video of a CEO promising a giveaway. It took my 𝟤 𝖤𝖳𝖧 instantly. ᴀᴜʀᴇᴀᴛᴇ 𝚁𝚘𝚞𝚝𝚎 used their deep-scan tech to flag the transaction before it left the first mixer. Their recovery speed for 𝟤𝟢𝟤𝟨 AI fraud is unmatched. Get ᴀᴜʀᴇᴀᴛᴇ 𝚁𝚘𝚞𝚝𝚎 𝚗𝚘𝚠.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam site don't trust them!

Scam site don't trust them!! I got ripped off !!!
Thankfully 𝑸𝒖𝒂𝒍𝒊𝒇𝒊𝒆𝒅 𝑳𝒆𝒈𝒂𝒍 𝑨𝒍𝒍𝒊𝒂𝒏𝒄𝒆 was able to retrieve my money , without any problems and delay.. Highly recommended

5 February 2026
Unprompted review
Rated 1 out of 5 stars

My encounter with Luxemarkets has been…

My encounter with Luxemarkets has been profoundly troubling and prompts significant enquiries on the company's integrity. Despite depositing a cumulative amount of $52,500, I faced considerable difficulties while trying to withdraw my monies.

The relationship manager assigned to me executed trades on my behalf and consistently urged me to make further deposits. Nevertheless, upon requesting a withdrawal, I encountered continual impediments. Ultimately, both my deposits and any gains vanished. All communication halted as they ceased replying, and customer support did not offer aid.

After two weeks without a response, I was compelled to escalate the issue. With 𝖬𝐄𝐑𝐑𝐈𝐋𝐋𝐏𝐀𝐓𝖧's aid, I started a dispute that ultimately resulted in the recovery of my deposits. In the absence of their involvement, I would have incurred a total financial loss.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

I invested close to $74,000

I invested close to $74,000, but when withdrawal issues arose and customer support did not provide clarity, I reached out to 𝑽𝒆𝒓𝒊 𝑻𝒓𝒂𝒊𝒍 𝑰𝒏𝒕𝒆𝒍, who reviewed the case in detail and explained the procedures involved in a professional and straightforward manner.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

With fundş tied up

With fundş tied up, I needed reliable assistance and FLÍŘZÍÑĶ Lês delivered exactly that. They stayed consistent, clear, and effective the whole time.

22 December 2025
Unprompted review

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