Luxurywatchmall Reviews 26

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

This site is absolutely 100% a scam… i purchased a watch and was routed to the pay site which i paid 350$ cdn i reached out to the luxury watch and after i sent them multiple pictures of purchase conf... See more

Company replied

Rated 4 out of 5 stars

Would off gave 5 stars but payment processing needs a little work doing on it Ordered 2 watches and received as items displayed on website the guys are helpful when asking any questions this is a le... See more

Rated 5 out of 5 stars

Fantastic customer service. Purchased two tone datejust and it was simply beautiful. Indexes were perfect, look and feel of watch was very good. I own a Gen Datejust and I couldn’t tell difference. I... See more

Rated 5 out of 5 stars

I have purchased a few watches from Luxurywatchmall, they have been great. A previous order one of the watches was out of stock, I was informed and asked to select an alternative. Very simple, canno... See more

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3.9

Great

TrustScore 4 out of 5

26 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Good experience overall

Good experience overall. The watch looks great in person. Communication was decent, not instant but reasonable. If you’re realistic about what a replica is, I think this site delivers what it promises.

30 December 2025
Unprompted review
Rated 4 out of 5 stars

Watch arrived safely and was well…

Watch arrived safely and was well packed. The dial looks very close to the original and the movement has been running fine. Shipping took about 15 days for me, which felt a bit long, but I knew that before ordering. Can’t complain too much.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

This site is absolutely 100% a scam… i purchased a watch and was routed to the pay site which i paid 350$ cdn i reached out to the luxury watch and after i sent them multiple pictures of purchase confirmation i was told the money i sent wasnt there website… how is that possible? Its literally the site luxurywatchmall sent me to to pay i was 110% scammed out of the money and will be absolutely asking my 360k following to advertise this terrible experience if not made right by this website.. just terrible try to support a business and get burned.. fair warning ppl do not buy from this site

30 January 2026
Unprompted review
Luxurywatchmall logo

Reply from Luxurywatchmall

Edit: To other readers: always double-check URLs and payment pages. Scammers rely on confusion like this.

We’ve carefully reviewed this claim, and to be very clear: there is no order under your name, email, or payment amount in our system.

LuxuryWatchMall does not redirect customers to third-party payment websites outside of our official checkout. If you were sent elsewhere to pay, then unfortunately you were dealing with a spoof or impersonation site, not us.

What’s confusing here is that despite repeatedly being told there is no matching transaction on our end, you continue to insist the payment was made to our website, even though we never received the funds. That simply isn’t how payments work.

We genuinely understand how frustrating it is to lose money online. However, blaming a legitimate business for a transaction that never reached us is unfair and misleading to other readers.

We strongly recommend you:

Contact your bank or payment provider immediately

File a chargeback or fraud report

Review the exact URL you paid on (scam sites often look very similar)

We’re always happy to help real customers with real orders, but we can’t refund money we never received.

Rated 5 out of 5 stars

The quality is solid for the price

The quality is solid for the price. Finishing looks clean and the weight feels right. It’s not 100% perfect if you really nitpick, but for a replica, it’s way better than I expected. Customer support replied a bit slow, but they did answer all my questions.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, I was a bit nervous ordering a replica watch online, but this turned out better than expected. Shipping took a little longer than I hoped, but nothing crazy. Overall, pretty happy with the purchase.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Looks good but doesn’t work… and support is non existent

I ordered a super clone skydweller. Watch came relatively quick. The Rolex box was very damaged in shipping (not their fault on the damage, but their fault for packing it poorly).
From a looks perspective, it looks great. But functionally, it’s awful. You cannot adjust the time at all. There are three components you can adjust on a skydweller, with this super clone you can only adjust one (the day of the month) but the 24 hour and the minute/hour hands do not adjust.

So when it’s all said and done, it looks pretty good but you can’t functionally use one of these watches.

And they haven’t responded to my support emails and it’s been 5 days.

Save your money.

Edit: they responded to this review and they lied. They did not respond to the support email, it is not in spam either. And no, it is not that the skydweller is challenging to adjust, it is that your dial is cheap and it doesn’t have the ability to click counter clockwise once, twice, or three times so the watch doesn’t know what to adjust and therefore can’t adjust.
Moving to 1 star for lying

Edit edit: if you want to check your system my order number is 166427

17 January 2026
Unprompted review
Luxurywatchmall logo

Reply from Luxurywatchmall

Edit: Did we reply to the wrong email? What is your order number? And your email address? We will check. We carefully inspect all watches before shipping to ensure they function properly. We can even send you a QC video. We encounter many customers who don't know how to use the watch and mistakenly believe it's broken.

Hi, thank you for your feedback.

We’d like to clarify a few points for future readers. We replied to your email several days ago, but it’s possible our response went to your spam folder — please kindly check there as well.

Regarding the Sky-Dweller functionality: the watch is fully functional, but the Sky-Dweller is one of Rolex’s most complex models to operate. The adjustment process is very different from standard watches and requires a specific sequence using the Ring Command bezel. If the steps are not followed correctly, the hour/minute hands will not adjust as expected.

We are always happy to guide customers through the correct setup and have done so successfully for many others. Unfortunately, we did not receive a follow-up from you after our reply.

As for the box, we agree the external packaging was damaged during transit, and we’ll continue improving our packing to reduce this risk.

Please feel free to contact us again — we’re more than willing to help you resolve this.

Rated 5 out of 5 stars

Good quality products

Good quality products, some problems with the paypal payment but finally the product arrived fast.
I will buy again

29 December 2025
Unprompted review
Rated 3 out of 5 stars

Iffy?

They look legit but when I ordered a watch they emailed and said that it was confiscated by customs… they stated they sent another one and it was also confiscated…. They do not refund but instead asked me to do a chargeback.

17 September 2025
Unprompted review
Luxurywatchmall logo

Reply from Luxurywatchmall

We sincerely apologize for the inconvenience this caused.

In your case, both packages were unfortunately affected by an issue with the shipping carrier we were using at that time. After reviewing the situation, we have since switched to a different logistics provider to avoid similar issues going forward, and recent shipments have been processing normally.

Once a package is held by customs, we’re unable to issue a direct refund. For this reason, we suggested a chargeback as the safest and quickest way for you to recover your payment.

We truly appreciate your understanding and regret the frustration this may have caused.

Rated 4 out of 5 stars

Would off gave 5 stars but payment…

Would off gave 5 stars but payment processing needs a little work doing on it
Ordered 2 watches and received as items displayed on website the guys are helpful when asking any questions this is a legit site and will definitely be using again keep up the great work

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Paid for my watch and received…nothing

Paid for my watch and received confirmation. Weeks later received an email that the money was “stollen” and I need to request a chargeback from my bank, and then pay direct via pay pal. If my bank won’t refund, there’s nothing they can do - I’m out the money and the watch.

4 November 2025
Unprompted review
Luxurywatchmall logo

Reply from Luxurywatchmall

Hi there,
I’m really sorry to hear about your experience, that’s definitely not the kind of situation we want for any of our customers. It sounds frustrating and I completely understand why you’re upset.

Could you please contact us directly with your order number and any email or payment proof you received? Once we have that, we’ll recheck your order status, confirm the payment situation, and make sure you either receive your watch or a proper solution.

We never want our customers to feel abandoned or “out the money,” and we’re here to help you get this sorted as quickly as possible.

Thank you for giving us the chance to make things right.

Rated 5 out of 5 stars

Great Company - Never a doubt

I have purchased a few watches from Luxurywatchmall, they have been great. A previous order one of the watches was out of stock, I was informed and asked to select an alternative. Very simple, cannot fault them and will continue buying from them.

14 October 2025
Unprompted review
Rated 3 out of 5 stars

So I just ordered yesterday and they…

So I just ordered yesterday and they sended me an email confirmation with my order number and purchase confirmation so I guess if in the next days I receive a tracking number and the watch comes I will get back to be more helpful with the review in detail about my experience

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Purchased two tone datejust and it was simply beautiful. Indexes were perfect, look and feel of watch was very good. I own a Gen Datejust and I couldn’t tell difference. I had a small issue with date not lining up perfect in window. After a quick reponse not only did agent send me a new watch but let me keep original watch. I could not ask for better service. I will be purchasing more In future.

9 July 2025
Unprompted review

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