Marquis Leisure Reviews 507

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the staff, highlighting their efficiency, knowledge, and friendliness. Consumers also appreciated the level of detail during vehicle checks and handovers. The customer service receives praise for being helpful and outstanding, with employees going the extra mile to assist. People express satisfaction with the service department's promptness in resolving issues. Some reviewers mentioned specific staff members by name, thanking them for their exceptional support. However, opinions on product quality are mixed, with some customers reporting issues with new vehicles and delays in obtaining parts for repairs.

Based on these reviews

Rated 5 out of 5 stars

Second purchase from Marquis Preston, they make the process so smooth. We part exchanged this time, totally stress free after ordering at the motorhome show. Slick communication, using my preference o... See more

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Rated 5 out of 5 stars

We recently had a habitation inspection on our Autotrail F62. We were impressed at the level of detail the checks went into and a vehicle check was carried out too. We also asked for a quotation for... See more

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Rated 5 out of 5 stars

New customers to motorhoming….…Very friendly reception on arrival at the showroom. Extremely professional advice. We were able to take as much time as we needed, looking over many vehicles - no pressu... See more

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Rated 5 out of 5 stars

We purchased our new caravan from the Exeter branch and can only express how great it was dealing with Shaun. We were kept up to date via emails and phone calls with every step of the progress, until... See more

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Rated 1 out of 5 stars

Disgraceful service Tewkesbury Bought a brand new motor home 17th April, intermittent brake fault became apparent on day one. Still no satisfactory outcome after almost six weeks!! Very little help... See more

Rated 1 out of 5 stars

Marquis have just been ordered by Trust Pilot to remove their deceptive '5 star Trust Pilot looking' branding on their website!!! In addition they have challenged every review I have written giving 1... See more

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Rated 5 out of 5 stars

Jason (Service Manager) was excellent. Friendly and understanding of what was required within a tight timeframe. Work included a shower tray repair, new awning rail and bike carrier. Hats off to the... See more

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Rated 5 out of 5 stars

Marquis Ipswich were amazing, we had a problem with our van the main panel that controls everything, just 2 days before we were going away and being off grid aswell. They fitted us in on the day we ne... See more

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Rated 1 out of 5 stars

I purchased a new auto sleeper Kingham from day one the right hand side air suspension lost pressure i informed marquis Ipswich they looked at it and said it would have to go back to the factory for... See more

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Rated 5 out of 5 stars

From our first contact with Vicky in Poole we have had excellent service, everyone gave help with any concerns and were happy to impart their knowledge regarding vehicle weight plating to driving li... See more

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Rated 5 out of 5 stars

Huge thank you to the service team at Gloucestershire for helping us out last minute when our gas regulator failed. We were on a journey from Scotland down to Portsmouth ferry for our first trip abroa... See more

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Rated 5 out of 5 stars

From the start to collection our experience has been with friendly efficient staff who helped us with all our questions in an unhurried and non pushy manner. Super pleased with the sales team... See more

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Rated 5 out of 5 stars

Bought a motor home from Marquis about 5 weeks ago and asked the service department to look at a snagging list. Spoke with Diane who booked me in and explained what would happen. All went to plan exc... See more

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Rated 5 out of 5 stars

Ashley, Martin and the team at Marquis Berkshire were absolutely fantastic from start to finish with our current trade in and our new motorhome purchase. They kept us up to date with all informa... See more

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Rated 5 out of 5 stars

Marquis leisure at Dinnington Sheffield have been superb from initial contact at Birmingham NEC and then from Sheffield branch. I had most contact with Colin who answered all my questions and concer... See more

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Rated 5 out of 5 stars

Incredible experience buying our first motorhome from marquis in Newbury. We couldn’t have asked for better service. Would like to thank Ashley for all of his help and providing a first class service.... See more

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Rated 5 out of 5 stars

From the day we purchased our first campervan to the handover day, we have had an amazing experience. Adam has gone above and beyond ensuring we were kept upto date with the progress of our van an... See more

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Rated 5 out of 5 stars

We picked up our benimar 144 on Friday 25th July. The whole process was smooth, well organised and exceeded my expectations. On arrival we were warmly greeted by Peter and Martin who were very friendl... See more

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Rated 4 out of 5 stars

Preston Branch You’re all lovely people but you’re working in silo’s. As a Customer I want a ‘go to’ person, a single point of contact not passed from this ‘department’ to another ‘specialist d... See more

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Rated 2 out of 5 stars

This is our second purchase from Marquis Ipswich - our campervan had a couple of snaging issues "oh!" "thats not covered by warranty" did pick up on little issues on hand over?? Very disappointed by... See more

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Rated 4 out of 5 stars

We were looking to change from our existing motorhome to a newer 'campervan' model with four seated belts. We saw a video of a pre-owned Benivan 122 which looked exactly what we were after. Marquis Be... See more

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Rated 5 out of 5 stars

This was our first visit to Marquis, Devon Plymouth, and we found them as very helpful. After looking around for a motorhome, we were approached by Tom, who really gave us a first class experien... See more

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Rated 5 out of 5 stars

We would like to commend Marquis Hampshire for their excellent service. Everyone in the dealership was friendly efficient and knowledgeable. Especial thanks to Miles who was very helpful and mad... See more

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Rated 5 out of 5 stars

In reflection of my previous review of Marquis I didn’t give them sufficient time to resolve the issues, I suppose you panic a little when spending a huge amount, however after a few days they sorted... See more

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Rated 5 out of 5 stars

Several times in the last year I've had to rely on the Marquis warranty on a used motorhome and there has never been any quibbling. Service department are friendly and helpful. Work has always been... See more

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Rated 5 out of 5 stars

We've had a few problems with our new van ( bought March 2024) This is the second visit and wow have they done a great job in fixing everything.They had to send away for parts hence a second visit.Fel... See more

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Rated 5 out of 5 stars

I am a lady of a certain age striking out for independence! Ie. I left my husband at home whilst I researched 'vans' and went through the whole process of choosing and buying on my own! I found the wh... See more

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Rated 1 out of 5 stars

Horrendous from beginning to end. Terrible service, do not tell the truth. We have had the worst experience ever of any retailer. Took three years to sort out the endless problems in a brand new van.... See more

Rated 1 out of 5 stars

I was grossly overcharged for work carried out by this company. I paid under protest and raised a formal complaint with the General Manager. I later received only a partial refund. In his written resp... See more

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Rated 5 out of 5 stars

We bought our first Motorhome from Marquis in Birtley last summer and the whole experience was excellent dealing with Lee Houghton. We recently had a few minor warranty issues and contacted Lee who... See more

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Rated 5 out of 5 stars

We attended the South West Marquis Motorhome & Caravan Event and only went and bought a motorhome (we only went to look 🙄). From start to finish it was a pure delight. There were no pushy sales peopl... See more

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Rated 5 out of 5 stars

I would like to thank Harvey for his help and assistance with putting together a deal for me. Even though I wasn't quite able to financially take him up on this, he still remained very professional an... See more

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Rated 5 out of 5 stars

We recently had our motorhome in for some snagging work and the service department were excellent throughout. Everything was dealt with quickly and professionally, and the team kept us informed at eac... See more

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Rated 5 out of 5 stars

Parking was very easy and the showroom was well laid out. The greeting fom both ladies on reception was very friendly and made me feel immediately at ease. Piers went the extra mile to locate a pa... See more

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Rated 5 out of 5 stars

Marquis Exeter. Excellent service. Bought new motorhome. Patient and knowledgeable approach. All questions answered. Prompt replies to e mails. Reasonable part exchange price on existing vehicle. Lots... See more

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Rated 4 out of 5 stars

Marquis Leisure Surrey. Suzanne in the service department was very efficient and helpful in arranging some warranty work to be completed. We've had problems with our water system for our caravan and t... See more

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Rated 5 out of 5 stars

We recently purchased a new motorhome from Marquis Durham. Karen Hextall, our Sales Agent was fantastic and is a credit to the Company. Phil Robinson did a very thorough informative handover of the... See more

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Rated 5 out of 5 stars

Excellent service from Kyle for our annual caravan health check & service. Kyle also managed to fix an issue with our Al-Ko ATC by resetting it & leaving it on power overnight, at no extra charge. Tha... See more

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Rated 5 out of 5 stars

Marquis Preston were brilliant. Richard in sales was incredibly helpful, not pushy and I bought my new Autosleeper campervan with complete confidence. Mike provided a very thorough handover, I was abl... See more

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Rated 5 out of 5 stars

When we decided to purchase a motor home we visited Marquis in Lower Upham which was very close to our home in Botley, Southampton. We were total newbies to the motorhome world so required quite a bi... See more

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Rated 5 out of 5 stars

We would just like to thank everyone for their time on Monday when we came to collect our new motorhome. From our initial enquiry with Leon and Peter to the purchase of our new motorhome and it wa... See more

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Rated 5 out of 5 stars

Great service from Liam and Gavin with the purchase of our new Benimar Mileo 282 from the Ipswich branch. The service we received was great from start to finish. Handover from Gavin was brilliant and... See more

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Rated 5 out of 5 stars

We dealt with a gentleman called Colin doobary at the Sheffield branch. His customer service was exceptional. It is not a purchase you make lightly but Colin was on hand and answered all questions a... See more

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Company details

  1. Hobby shop

Written by the company

Marquis is the UK’s largest motorhome & caravan dealer network with 12 branches nationwide, offering a wide range of new and quality used leisure vehicles. At Marquis we are dedicated to providing exceptional service and creating positive experiences for all our customers. If for any reason you are unhappy with your purchase or something is missing or damaged, or anything else, please do not leave negative feedback without contacting us first to resolve the matter. We are a proud company & aim to satisfy our customers, so please let us have the chance to rectify any of your issues. Our team works hard to ensure that every interaction is seamless, reliable, and tailored to your needs. We value your feedback and strive to continuously improve.


Contact info

4.2

Great

TrustScore 4 out of 5

507 reviews

5-star
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1-star

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank you to Jason Williams at Marquis Surrey

Thank you to Jason Williams at Marquis Surrey for recovering my confidence in the company. I bought a Mobilvetta K-Yacht Techno Line 80 nearly a year ago, and it was agreed at purchase that 3 cushions in my van would be replaced for new ones. Although this had been agreed and documented, nothing happened.
Fortunately Jason stepped in and resurrected the process which should have been commenced in March last year. I now have my new cushions as promised, which will make this year’s touring season that bit nicer.
Thanks again Jason

30 January 2026
Unprompted review
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Reply from Marquis Leisure

We’re grateful for your detailed and positive review. Thank you for choosing Marquis and for placing your trust in us.

Rated 1 out of 5 stars

DO NOT BUY from Marquis

Marquis have just been ordered by Trust Pilot to remove their deceptive '5 star Trust Pilot looking' branding on their website!!! In addition they have challenged every review I have written giving 1 star, which I believe is an attempt to get them taken off. DO NOT BUY from Marquis. Massive number of faults on my brand new caravan and months and months until they could get parts to rectify issues. Dreadful customer service with calls/emails not returned and never an apology. I made a big mistake buying from them and should have read the hundreds of negative reviews they get.

28 October 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for your review.

We take feedback seriously, however at this time we have been unable to identify any record of a purchase or customer interaction connected to the details provided. For that reason, we are unable to investigate or respond meaningfully to the claims being made.

If you have genuinely purchased from us, we encourage you to contact our customer service team directly via our website with your order number or supporting information so we can look into the matter properly and work toward a resolution.

Until such evidence is provided, this review will remain unverified and will be treated accordingly.

Rated 5 out of 5 stars

Great great service

From helping us choose the Panama at the NEC to after sale Marquis have been amazing. Special call out to Ashley

23 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to share your experience. We’re glad the team could assist you with your purchase.

Rated 5 out of 5 stars

Purchasing our caravan

Leah was so helpful and friendly showing us how to use our new caravan,would recommend,thankyou Tracey Lake

27 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback, we really appreciate this - Your comments will be forwarded to the team.

Rated 5 out of 5 stars

Bought first camper van with Marquis

Bought first camper van with Marquis, no hard sales, friendly and informative, excellent service

28 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking time to leave us feedback. We appreciate you leaving us positive comments.

Rated 4 out of 5 stars

Dawn and Nick give good experience…

Dawn and Nick give good experience during the purchase of my Mobilvetta K - yacht 90 but best of all was the deal including nice awning great part ex deal and good discount on the new one made a excellent deal along with the service

21 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking time to leave us feedback. We appreciate you leaving us positive comments.

Rated 1 out of 5 stars

Avoid

I was grossly overcharged for work carried out by this company. I paid under protest and raised a formal complaint with the General Manager. I later received only a partial refund. In his written response, the General Manager made statements that were not accurate, and no apology was offered. Overall, I found the handling of this matter unprofessional and disappointing. Based on my experience, I would not recommend this business.

19 January 2026
Unprompted review
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Reply from Marquis Leisure

We’re sorry to read that you remain disappointed with the outcome of your complaint.

We did take your concerns seriously and reviewed the charges in detail, which resulted in a partial refund being issued where we considered it appropriate. Our General Manager’s response was based on the records available to us at the time, rather than to dismiss your concerns.

While we regret that you feel an apology was lacking, there was no intention to cause frustration or offence, and we are sorry that the situation left you dissatisfied. We always aim to handle complaints professionally and transparently, even where we do not fully agree with a customer’s position.

We appreciate you taking the time to share your feedback, as it helps us reflect on how we communicate and manage expectations in the future.

Rated 4 out of 5 stars

Room for improvement but good

Preston Branch

You’re all lovely people but you’re working in silo’s. As a Customer I want a ‘go to’ person, a single point of contact not passed from this ‘department’ to another ‘specialist department then back to someone else in reception. The overall impression created then is one of inefficiency and creates frustration.
Also order the correct replacement part. I took the van in for a new air conditioner and you had ordered the wrong one from Truman So had to arrange yet another visit.
I still have to wait for a light to be replaced because ‘Italy’ has to authorize it.
Overall I would definitely use Marquis Leisure again but there is definitely room for improvement.

24 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for your feedback. We have noted your comments regarding communication and service coordination and will take them into account as part of our ongoing review. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Coachman Caravan

We purchased our new caravan from the Exeter branch and can only express how great it was dealing with Shaun. We were kept up to date via emails and phone calls with every step of the progress, until the delivery. The handover by Leah was excellent and we even videoed parts of the handover for our use in case we got stuck! All the staff in the branch were polite, helpful, nothing was too much trouble. Would definitely recommend Marquis. A top company to purchase from.

2 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback. We are glad you are pleased with your new Caravan and wish you many happy adventures in it. We will pass these kind comments on to the team at Exeter.

Rated 5 out of 5 stars

I paid a lot of money for my motorhome…

I paid a lot of money for my motorhome from Marquis. I'm delighted to say 6 months later I don't regret it. Under the warranty included in the price I have been shown both courtesy and patience from Diane in the after sales team

9 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for your positive review. We’re delighted to hear you had a great experience with us.

Rated 5 out of 5 stars

We basically came just to look around…

We basically came just to look around as wasn’t planning on buying anything as we do have campervan but we saw motorhome and had a good look around and we really like this one plus good space for our two dogs. We also love that the shower is separate from the toilet. We also like the style and the layout too. So we met with Ashley who was dealing with us and the boss on that day. But we felt we need to leave it and talk more about it deeply as don’t want to buy on impulse. We decided to go ahead and spoke to Ashley again and we go through the paperwork and he was making sure we understood everything and we were happy with everything and go ahead with part exchange. Recently we got our new motorhome we love it and it is in storage at the moment so when we soon free to travel we are looking forward to to spend the first night in our motorhome and to many more adventures as we excited.

12 January 2026
Unprompted review
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Reply from Marquis Leisure

We genuinely appreciate you taking the time to leave such encouraging feedback. It’s great to hear that our team provided the level of care and attention we aim for.

Rated 5 out of 5 stars

Open and honest throughout our…

Open and honest throughout our purchase. No pressure from Karen who kept us updated. Good price and very helpful during handover.

11 December 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback, we really appreciate this - Your comments will be forwarded to the team.

Rated 1 out of 5 stars

October 2024

I purchased a new auto sleeper Kingham from day one the right hand side air suspension lost pressure i informed marquis Ipswich they looked at it and said it would have to go back to the factory for a week Amy expenses which is what we did on return it still lost pressure it as now been back over five times so we have to pump it up every three weeks or so they say they can't get the bits so far it's been one year and four months when you phone they say they will call back but don't what action should I take yours
M.Danks

9 January 2026
Unprompted review
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Reply from Marquis Leisure

We appreciate you sharing your experience, and we’re sorry that it was not as positive as we would hope. We would like to understand more about the circumstances, so please get in touch with us directly and we will investigate.

Rated 1 out of 5 stars

had a warranty problem had to go back…

had a warranty problem had to go back factory emailed the aftersales about the problem he never replied so rang him three months later who didnt address the problem. these companies only want to take your money and are not interseted in anything else wont be spending anymore of my money with them stephen chadwick autosleeper corinium reg PO73 BWN

8 January 2026
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave your feedback. We have reviewed the points raised and are satisfied that the matter was handled appropriately in line with the warranty process. We’re sorry that you remain disappointed, but we wish you all the best going forward.

Rated 5 out of 5 stars

Marquis Leisure (Birtley)

We visited Marquis Leisure after speaking with Dawn, a member of the sales team at Birtley, Co Durham. They had a motorhome on the forecourt which we went to view but it wasn’t quite what we wanted. We spoke to Dawn about our requirements (previously owned a motorhome) and she put as search in to see what was available within the Marquis group. Dawn found what we felt was a perfect match for us and we agreed to have it brought up from a branch further down the country. We were kept well informed along the way and when it came into Birtley branch we went to view it. It was our perfect match, a couple of little details needed sorting with it along with a valet.
We needed to confirm a query which was required for us to take out insurance and as Dawn happened to be on holiday we spoke with David on the sales team who was more than happy to help.
I truly cannot thank all of the staff at Marquis enough for making buying our motorhome such an enjoyable experience. Phil guided us through an extensive handover as to how everything worked. Dawn even phoned to see how our first couple of trips away went. We did have an issue with the Alde heating panel but it went in and was sorted while we waited, no charge to us as under warranty.
We actually purchased our motorhome at the start of November but I wanted to give it a couple of months before writing this review just to see how things went.

In my honest opinion if you are searching for a motorhome or campervan make Marquis at Birtley your first place to look A* right across the board. We had searched motorhome dealerships closer to home but they were dire in comparison to stock quality and value for money that Marquis offered.

13 November 2025
Unprompted review
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Reply from Marquis Leisure

We genuinely appreciate you taking the time to leave such encouraging feedback. It’s great to hear that our team provided the level of care and attention we aim for.

Rated 5 out of 5 stars

Great Team and Service

Service team were excellent and very helpful

19 December 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for your positive review. We’re delighted to hear you had a great experience.

Rated 5 out of 5 stars

Dawn the sales person was very…

Dawn the sales person was very professional, friendly and helpful couldn't do enough for us

19 December 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback, we really appreciate this - Your comments will be forwarded to the team.

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and friendly, and the work done on my caravan was to a good standard and on time.

17 December 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback, we really appreciate this - Your comments will be forwarded to the team.

Rated 5 out of 5 stars

Very efficient customer service

Very efficient customer service, I’ve been kept well informed whilst my Motorhome was in for repair

11 December 2025
Unprompted review
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Reply from Marquis Leisure

We’re delighted that your experience was a positive one. Many thanks for sharing your comments.

Rated 5 out of 5 stars

Jason (Service Manager) was excellent

Jason (Service Manager) was excellent. Friendly and understanding of what was required within a tight timeframe. Work included a shower tray repair, new awning rail and bike carrier. Hats off to the team for the shower tray repair - I just didn't expect such a high standard of craftsmanship. Really pleased. The replacement awning and bike carrier had its own challenges - when is a seemingly straightforward job really straightforward?
Again I was more than happy with everything that was done.
Summary - work done to high standard and finish promptly

11 December 2025
Unprompted review
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Reply from Marquis Leisure

Thank you for taking the time to leave us great feedback, we really appreciate this - Your comments will be forwarded to the team.

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