MDF Direct Reviews 3,596

When we first placed our order I was a bit disappointed to then receive an email to state the product was out of stock, and (having experienced similar with other companies) anticipated a long delay. In actual fact delivery was only delayed by a day or two and they were very apologetic. We were kept informed throughout the order process. We did have a few issues with the delivery itself (all resolved on the day) but we fed back the problem and I very much get the impression that this company acts on feedback and is appreciative of receiving it. We would definitely use them again.

I ordered some MDF a few weeks before Christmas, during a sale on the site that guaranteed delivery in 5 working days. 2 weeks later, no news. When I chased up there were multiple excuses about problems at the factory or not being able to get a driver. Multiple days given for delivery that were all cancelled on the day. At some point it was too late for me to be able to put up shelves (and unpack) before Christmas. I ordered shelves from elsewhere. I requested a refund from mdfdirect and had the most infuriating exchange I've ever been in - I don't know if they have a bot that replies by email. My request was not even acknowledged and instead I got weird emails about new delivery dates. I sent about 10 emails saying I wanted to cancel the order (which I was entitled to by law), saying I would not accept the delivery if they attempted it - and still received mails saying "Great news! Your order is scheduled to arrive on X day". (It still never did). They finally said they'd give me a refund, which I had to chase. Then they said the refund was processed ... Guess what? It wasn't. I'm now trying to get a refund through my bank.

I don't use the word lightly but I felt gaslit the whole time - the lack of acknowledgement of the basic reality that they failed to deliver and that I had asked repeatedly for a refund, which I still havent got, and their strange emails. Surprised at all these good reviews ... Weird company. Meant I was still surrounded by boxes on Christmas day ... they had plenty of time to deliver.

Great company to deal with, great communications and order was delivered promptly and exactly cut and sized to my order request, would highly recommend

- easy ordering process. What I saw is what I got
- loved pre dispatch confirmation to see that I’d ordered correctly. I slightly swerved at this point
- delivery was swift and safe. My slight change had been missed but communications were spot on and they did their best to make it right.
The mdf looks good and the colour is as I expected (matches kitchen).
Cuts were accurate, it’s all good but I’d recommend carefully thinking about adding more edge banding as it’s a hard thing to do yourself!

Terrific fast service. Prompt professional and courteous communication.

Ordered goods told dispatched. Advised by carrier delivery wothin s 2hr time slot. Then advised delayed. When chased told delivery the following day. The following day asked for time slot told do not have product. Backwards and forwards between MDF and carrier. MDF say they are having a problem with carrier, carrier saying do not have. Eventually goods turn up. MDF say they have referred carriage payment to refund department and promos to come back to me that day. No contact, now 5 days later ignoring my request on update on overnight carriage cost refund

Beyond comedic and unprofessional.

Ordered 1st jan delivery quoted at 3-5 days

Zero communication until the 8th where I’m told they’re out of stock and stock is due in.

Receive a text on the 9th saying they might deliver on the 10th but they also might not.

Text on the tenth says “we’re delivering today but because of bad traffic it could be any time”

This is a building material. Many sites are not staffed on weekends after 1.30 and for many they are not open at all on weekends.

This is way below the accepted basic level of service anyone should expect and I won’t order from them again.

Impressively quick turnaround and delivery. Order arrived in perfect condition and great quality material. Would order again without hesitation.

First time using MDF Direct and have to say, very impressed. Good communication from the start and very fast delivery after ordering. The packaging was exceptional and delivery driver very courteous. Would definitely order from them again.

Utterly Useless
We ordered from this company in mid December and are still waiting for a delivery. Their customer service is useless. Not based in the UK and just relay messages from the warehouse such as “we are doing our best to process your order” but you cannot speak to the warehouse or get a specific date for delivery. Have sent emails and phoned twice today (5th January). If you have an urgent job don't bother with them as their advertised 3-5 day delivery is a total lie.
Order number is 66560

This is an absolutely shocking company.
Do not buy into their disingenuous blurb on the website about honesty, delivery timelines etc. It's all lies.
Avoid.
You have been warned.

I have no idea where my order is. It has been weeks since I ordered it, I get random messages telling me it might be ready and then they don’t say anything else. It was meant to arrive today but nothing has an no phonecall from the delivery driver. I am beginning to think I have been scammed! I’ve asked for a refund.
Update- I had some random man call me
Asking if I’d be home in the hour for the delivery, I said yes, he couldn’t understand me apparently and then started saying “well its quite late so I will try”, this did not go down well with me, but he did not arrive. It is the most random situation I have ever dealt with after trying to buy something.

Do not use this company.

Another minus 1 star review for a company who claim '4-5 business days for delivery' 7 working days after placing my order its still not processed. Emails promising to treat urgently and also to update me fail time and time again

Ordered 4 sheets of plywood, measurements spot on with no splits in the wood etc. Kept up to date on the progress throughout which was nice. Delivered quickly and when said they would. I would defiantly recommend to others and I would use this company again if required.

I’ve used MDF Direct various times before as their prices are always competitive and quick delivery. I recently had a couple of orders with quite a delay on one of them (due to supplier issues), however Angel kept me updated constantly despite the hiccups.

I had emails, texts and phone calls to keep me in the loop and let me know what was happening. When you ask a question you genuinely feel like it gets listened to and that there's effort to remedy too.

It’s really refreshing to experience that level of customer support with people who genuinely care and want you to be happy. All too often now companies seem to not really care or even listen to you.

So I’ll definitely be continuing to use these guys!

Delivery times not acceptable, they tell you when they are going to deliver, you decline then shortage of staff so no delivery 2-3 days in shipping acceptable but not a week later with no end date of delivery in sight

A little disappointed by mdf direct.
Maybe its more geared towards people wanted a couple of shelves. But it didnt work out so well for me. First they dont have a cut template on their website so I sent an excel. Sadly there was a mistake which I only picked when they sent the template.
Really nothing big they just put one unit for a cut when the Excel had two. But it took absolutely ages to get corrected as it wast picked up from my first email then I had to approve many times with various operators and unlikely to get this order in time.

I am extremely disappointed with this company. I ordered an item with the expectation that it would arrive within the promised 2–3 working days—the maximum timeframe meant I should have received it by Friday. I planned a project for the weekend, relying on this delivery, yet here I am a week later without the item or even an estimated delivery date.

My plans are now completely ruined, and all the excitement has turned into frustration. The company’s delivery times are absolutely not reliable, and there has been a complete lack of communication or responsibility. I feel let down and ignored—as a customer, I needed clarity and punctuality, not endless waiting and uncertainty. I hope others don’t make the same mistake of trusting these empty promises.​

update on 26/11/2025:
I was keep chasing them for last 3 days... EVERY DAY - no item, no EDT!!

update on 27/11/2025
Day after posting review I was contacted by them and delivery was made same day, product is good quality therefore I am increasing score to 3*
Still, if you need speedy delivery go somewhere else

As a trade customer I have used MDF direct many times and been happy but it seems as tho something has changed. Refunds not issued. Incorrect deliveries and customer service and messages that seem like it is being sent by an AI bot. They are also not 2-3 day delivery time. More like 5-7 days. Will be shopping elsewhere from now on.

Ordered some mdf sheeting to really precise measurements. They turned up well packaged so there was no damage and the cuts were very precise just as ordered. Would definitely use them again and would recommend them to anyone looking for mdf boarding!