Merach Official Website Reviews 293

The quality of the products is very good and solid. The manual is great, descriptions, pictures and language translations. It is very easy to set up your product for first use. The support is really... See more

I bought a rowing machine as a Christmas present. The delivery was very fast, within two days. It gives a very robust and high-quality impression. Unfortunately, the monitor was defective. Customer se... See more

Update: I finally received a response and was told they were out of stock and gave me a 1 month range of when I could expect it to ship. Order #232744 placed Dec 1st and no communication outside o... See more

I’ve only had the Merach Vibration Plate for a couple of days, but so far I’m really impressed. It feels sturdy, easy to use and surprisingly powerful for its size. I like that I can jump on it for a... See more

Worth Every Penny! My Merach elliptical is hands down the best fitness purchase I've made! The seat is surprisingly comfortable-even for 45-minute sessions-and the pedals have a non-slip grip that fee... See more

For my new S19 Pro Recumbent Exercise Bike. I love it. I loved putting it together, love the way it feels when I pedal and love the fact that I am getting some fun exercise inside while the rain is po... See more

After barely 2 months of use, the R28 rower has already broken. The water paddle simply snapped in two, without any abnormal or improper use. What makes this even more disappointing is that custo... See more

I bought an "EMS Vibration Plate" model MR-M1 as a Christmas gift for my wife. It doesn't work & I can't get any company reps to return my 4 calls or 4 emails. It's as they don't exist after purchase!... See more

Vibration plate arrived but didn’t work. I’ve spent the last week calling and emailing to try and get a refund. Absolutely dreadful customer service. ORDER #12505UK Update: it would help if you h... See more

My R26 Rowing Machine is great! Company support is a disaster. Either there’s no answer during so-called office hours or the person who eventually answers knows nothing. There’s no follow-through. Eve... See more

High quality product at discount prices. Bought an R15 magnetic rowing machine. Purchased during the sales period I had to wait a little longer than expected due to the large number of orders (on the... See more

This is the second rower I have bought from MERACH. The equipment itself is excellent and at a very competitive price. The customer service is superb and one of the main reasons I will use them aga... See more

Further to my first review they saw it and replied saying there emails have been down yet the telephone number on there website always says there’s nobody available at the moment. Still no resolutio... See more

Like others I placed an order in December and have not received the product and all attempts at communication go unanswered. The support number is never answered and they don't return phone call... See more

Ordered equipment, my credit card was used and processed, received a confirmation number, and from that point on, nothing, not even an email to confirm the purchase. Entered my confirmation number [ t... See more

I’ve tried to buy a treadmill from Merach but the Merach Website would not apply a significant discount that the site offered. I’ve tried to contact customer service via email about this but I have r... See more

I used FSA funds to purchase equipment and this company by far is the worst right along with DeerRun. I had my FSA administer cancel my order. I'll be going with a big name from here on out. Stay aw... See more

We ordered the NovaWalk W50 TrekPad with 12% auto incline. When it arrived, there was some minor damage. Customer service was excellent to work with and sent a replacement right away. The walking p... See more

Order my children’s present for Christmas on 5th December 2025 and it sent a tracking number which cannot find my order. It advertised 3-7 days for delivery and on ‘Shop’ it still says it’s being prep... See more

I ordered the R07 and the Ab trainer. I unboxed the ab trainer and found a small hole in the seat. I emailed every email address I could find to process a return for both items on 1/23. I provided pic... See more

I never received one of my items and sent 2 emails to support without response as of writing this. They also have a contact-form to fill out for help on their website which after completing only resul... See more

So far it’s terrible! I’ve received a treadmill and trying to contact customer service to arrange a refund with no response for a week at all the company is based in HK so that explains a lot. Be... See more

I have placed my order MX1065 on Dec 26, 2025 and have called, emailed, filled out the contact us form and nothing. They keep asking for the order information which I always send and they were suppose... See more

*Update 11/6: I finally received my order, a few weeks ago. I still stand on my previous review, no one should have to experience this any merchant. I placed an order in 8/19/2025, email and payme... See more

No delivery - zero support - avoid them!!!! I ordered an R15 rower and paid it in the eu site. The order has been stuck at "confirmed" ever since - no shipping, no ETA, no communication. My message... See more

Bought a rower on 14 December which has still not been delivered. Have received emails with tracking numbers for 3 different courier companies. Bought through Paypal so will be asking for a refund unl... See more

Consumer Reports gave this merchant a high rating. Lies! I have not received my order. My inquiries have gone unanswered. The email I sent today came back as being sent to a nonexistent entity.... See more

purchased a new treadmill unit for my wife. it arrived damaged. been attempting to contact support almost daily now, with zero responses. The phone number provided is never answered. As of today 01/15... See more

Reported a problem with my treadmill belt slipping back in Dec! Have been going round and round in circles with customer service over email when they can be bothered to reply! They finally advise a... See more

Other than Merach taking my money, my experience has been non existent. ORDER #229998. This appears to be a scam company. I purchased their new vibration pad December 30, and it is now January 12th an... See more

I placed my order 3 days ago and received the email with tracker ID but unable to track the order, tried to contact the customer service but unable to do that as well. I am just worried that it is a... See more

UK website states 3 - 7 days delivery time, waited 4 days for tracking info before trying to contact them, eventually received a tracking number that linked to a company called "Track718" (?) who ha... See more

I have purchased the Core Row A300 water rower from Merach official site, and have had bad experience overall. First off, the price on official site is $100 more expensive than in Amazon and Best b... See more

The product was fine and easy to assemble. Would have liked a larger monitor. Customer service however could be improved. I was promised a 5% discount on my purchase, which means my credit card ac... See more

Ordered a vibration plate with suggested arrival date of 1/8. I have a confirmation of order with no shipment information. The charge has processed on my card. I have called and emailed multiple times... See more

I purchased your R26 rowing machine recently and have really enjoyed using it. I'm new at rowing and sent a message asking for instructions on proper rowing. Even though there was no specific manual... See more

I recently had an issue with my order, and I was genuinely impressed by the way it was handled. Auro from the customer service team was extremely helpful, professional, and kind throughout the ent... See more

Rower r14 came in time, it was okay but didn’t fit my ergonomics like I was hoping and resistance was not enought. I decided to return and refund it. I can’t say that the quality is perfect a... See more

I ordered Merach 2448B1 Stair Stepper for Home Gym. It arrived within 5 days. The product was highly disappointing as there is no resistance on the stepper (or if there is then it’s minimal). It ha... See more

Merach is an incredibly efficient operation. I ordered a treadmill (that was recommended by my friend who is a fitness trainer for menopausal women) and I wasn’t sure of the arrival date /whether i... See more

I placed an order November 24 and waited the stated 10-15 working days before I contacted the company. I have emailed and called and have not received any support on my order. Phone calls are never re... See more

I love my new R50 rower, it is very high quality and the price was very fair. There was one small issue with the delivery. One of the parts was slightly damaged but it did not affect the machine, it... See more