While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM

SCAM - please stay away!
This is a fake site pretending to be merta.com
I wish I read the reviews here before ordering but now I’ve lost a lot of money. Have reported the site!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Bought a coat from Mertra for my…Scammers

Bought a coat from Mertra for my grandson cost with shipping nearly £200
What arrived was something that you would have seen on a market stall for £10.
I asked if they could send me a return address and obviously they didn’t!
Total scam.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

not trustful

I have still not received my goods after more than a month. It said 5-7 days.
I have tried several ways to contact them, but still have not received a message.
The email given on the website is a spam email so the messages are not arriving and the Whatsapp phone number is not registered with Whatsapp.
If you don't want a headache, don't bother.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam

My son bought a coat saw the site looked legit… correspondence from a gmail and vague tried the contact number but it’s false .. asked a delivery date n told yeh … DO NOT FALL FOR THIS SITE

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Confirmed scam site, do not use.

Confirmed scam site. Bought a yeti fleece reduced, no confirmation email. Two different emails addresses, one of them was a Gmail address that wasn't actually registered. Checked PayPal, payment gone to Gulf Gems Jewels. Sighed.

Opened dispute through PayPal. First message blamed problems on developer and promised refund. Contradicted by subsequent email saying all fine and not to worry. Second PayPal message said having problem with PayPal and on phone to them ( but messaged me on PayPal?). I asked again for refund and have been ignored since. Will claim money back through PayPal once seven days are up.

Confirmed by Aron Williams, Mertra lead, that this IS a fake site. They tried sending me fake PayPal statements as justification for not being able to refund. Almost as stupid as me for falling for it.

10 December 2024
Unprompted review
Show reviews in all languages. (13 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look