Metro Fixings  Reviews 2,050

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the speed and efficiency of delivery. Consumers appreciate the competitive prices and the quality of the products. The ordering process is described as straightforward, and people value the clear communication throughout the process, with updates provided at each stage. Consumers are particularly impressed with the packaging, noting the company's effort to use plastic-free materials. Reviewers also appreciate the helpfulness and knowledge of the staff, who are always ready to assist with any queries. The combination of competitive pricing, prompt delivery, and excellent customer service makes this company a top choice for many.

Based on these reviews

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. The price of the items was competitive, stock was shown accurately on their website and placing the order was straightforward. Emails arrived at each stage o... See more

Company replied

Rated 5 out of 5 stars

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good Prices were the best I could find and stock was the most comprehensi... See more

Company replied

Rated 5 out of 5 stars

The service was second to none, the selections were outstanding, so helpful when doing unusual jobs, I received the order in under 24 hours which is amazing, I will not even consider using anyone e... See more

Company replied

Rated 5 out of 5 stars

Needed some Simpson joist hangers urgently as I'd been let down by another supplier. I placed an order late Thursday afternoon, goods delivered Sunday morning, perfect service.

Company replied

Rated 5 out of 5 stars

As a new customer I found ordering on the website straightforward and user friendly. I found the items I required from a very impressive stock list and at a reasonable price. Communication with the c... See more

Company replied

Rated 5 out of 5 stars

Was an easy process, from a good website offering all the items I needed at a competitive price, ordered late on a Monday evening. Delivered 08:30 on the wednesday. good communication through the proc... See more

Company replied

Rated 5 out of 5 stars

Good website which is easy to navigate. Good prices Very helpful staff if ever you need to speak to someone in person. Excellent that they offer free delivery on orders over £100! Metro Fixings ar... See more

Company replied

Rated 5 out of 5 stars

I am ordering Simpson Strong Tie products from Metro Fixings again, and I got my order wrong. My fault. I phoned the next day, spoke to Jon, he stopped my order just before it was dispatched, discusse... See more

Company replied

Rated 5 out of 5 stars

Competitive pricing, prompt delivery (it arrived on the day you advised) and I like your packaging. Minimum plastic - that's good. So many other companies deliver a mound of plastic, but not Metro. Th... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient Products ordered which were competitive in price, updates of ETA provided within 30mins, and arrived next day

Company replied

Rated 5 out of 5 stars

Good fast comms. Fair pricing....and timely delivery = recommended. And, well done for your plastic-free packaging! If only more followed your example...

Company replied

Rated 5 out of 5 stars

Metro had everything I needed in stock at excellent prices, their website was super easy to navigate. Ordered on Friday afternoon expecting delivery early the following week, however it all arrived be... See more

Company replied

Rated 5 out of 5 stars

Fast service, great packaging and a quality product at a sensible price. I was particularly impressed with the cardboard packaging strapping in place of plastic 👍but then I don't get out much!!

Company replied

Rated 5 out of 5 stars

I recently ordered from Metro Fixings and was thoroughly impressed with the experience. The website was easy to navigate, making it simple to find exactly what i needed. The prices were competitive,... See more

Company replied

Rated 5 out of 5 stars

I love Metro Fixings, the team are really helpful, regardless of your order size. I would highly recommend going in to speak with them if you are local enough. I got some fixings for a a DIY roof rack... See more

Company replied

Rated 5 out of 5 stars

Super helpful over the phone, online order delivered next day as promised, and back order items arrived shortly afterwards. Great service! Thank you.

Company replied

Rated 5 out of 5 stars

The website was easy to use. My call was answered quickly. The person who took the call was knowledgeable and helpful. After my order, I was called by one of the sales team to check and ensure that th... See more

Company replied

Rated 5 out of 5 stars

After being let down by other suppliers I was lucky enough to find metro fixings, my order came quickly, the price was one of the lowest I found but more importantly they fulfilled my order in the tim... See more

Company replied

Rated 5 out of 5 stars

Impressed with delivery speed (12hrs from order!!!) and effort the courier took to ensure the parcel is left safely. Im guessing delivery is in-house not outsourced.

Company replied

Rated 5 out of 5 stars

No issues. An item on backorder was delivered much quicker than expected. Prices were competitive. Will I return? Yes.

Company replied

Rated 5 out of 5 stars

I needed specialist fixings for connecting Posi-Joists...the one's specified and I used were excellent...so easy to drive with an impact driver

Company replied

Rated 5 out of 5 stars

Good quality product, well packaged and very fast next day AM delivery. Will use again and would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

Very competitive prices. Ordered product on Sunday evening, delivered Tuesday morning with proper packaging. Thank you!

Company replied

Rated 5 out of 5 stars

Great service only found you on the internet at 3.0 clock in the afternoon and next morning at 8.15 you rang to say you were outside the house with the delivery

Company replied

Rated 5 out of 5 stars

Always excellent service from Metro Fixings and at very competitive prices with a huge range of stock

Company replied

Rated 5 out of 5 stars

Excellent website Excellent prices Well packaged fast delivery Excellent customer service They show you how many items they have in stock

Company replied

Rated 5 out of 5 stars

All the Unistrut items appeared to be genuine Unistrut - well made and with the holes at the correct centres. I was particularly impressed with the environmentally friendly packaging - no plastic.

Company replied

Rated 5 out of 5 stars

Great quality fixings, decent price, good communication around the order and quick delivery. A little more intuitive shopping purchase would have made it perfect - for example, suggesting correct fixi... See more

Company replied

Rated 5 out of 5 stars

Really helpful. Ordered a number of joist hangers in different sizes and quantities and everything was as ordered

Company replied

Rated 5 out of 5 stars

Called over the phone as a first time user. They were super knowledgeable, delivery was also really quick. Kept the job moving!!

Company replied

Rated 5 out of 5 stars

This was our first time ordering with Metro Fixings and so far so good. Corey assisted us and was very helpful.

Company replied

Rated 5 out of 5 stars

Very professional and friendly service plus received my goods the next day !

Company replied

Rated 5 out of 5 stars

Good price, quick delivery, great comms.... thanks, will definitely use again

Company replied

Rated 5 out of 5 stars

Easily found what i needed, ordered and was kept advised about delivery which was very quick

Company replied

Rated 5 out of 5 stars

Prompt service and reasonable price. Ordered heavy duty joist hangers and screws. Items were delivered on next day

Company replied

Rated 5 out of 5 stars

Got exactly what I ordered, and a timely delivery. There was a slight delay, but they informed me of that. Happy customer..!

Company replied

Rated 5 out of 5 stars

Quality product, in stock, competitive price, fast efficient delivery, though delivery cost could have been less for such a lightweight item

Company replied

Rated 5 out of 5 stars

Website was easy to use and the order process was simple. Confirmation of delivery was within a day of ordering.

Company replied

Rated 5 out of 5 stars

I have dealt with Metro Fixings over a number of years and use because everything about dealing with them is excellent; advice, competitive costs and prompt delivery service.

Company replied

Rated 5 out of 5 stars

Fantastic product as couldn't find what I was looking for anywhere else Thanks

Company replied

Rated 5 out of 5 stars

Very friendly staff and reasonable price. Glad to have a quality fixing provider hearby

Company replied

Rated 5 out of 5 stars

Good prices and delivered in 2 days, will definitely be using again.

Company replied

Rated 5 out of 5 stars

Much better choice than most builders merchants. Reasonable price and quick delivery.

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! Prices are the best on the internet and delivery is so fast

Company replied

Rated 5 out of 5 stars

Excellent quality products easy to order online and delivered safely next day.

Company replied

Rated 5 out of 5 stars

Great company, speedy delivery, well priced, used many times and never had a problem, great communication.

Company replied

Rated 5 out of 5 stars

Rapid, efficient service. Everything was as it should be. Thank you Metro Team.

Company replied


Company details

  1. #6 of 112 best companies in Building Materials Supplier
  2. #2 of 21 best companies in Fastener supplier
  3. #5 of 34 best companies in Hardware Accessories Store
  4. #8 of 98 best companies in Hardware Shop
  5. #5 of 54 best companies in Safety and work wear
  6. #5 of 89 best companies in Tool shop

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Great price. Quick delivery.

5 February 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Gary,

Thank you for taking the time to review us - we're delighted to hear you had such a positive experience ordering with us!

If there's anything more we can help with, please don't hesitate to get in touch.

The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Amy,

Thank you for taking the time to leave us a review - we're delighted you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Always excellent service from Metro…

Always excellent service from Metro Fixings and at very competitive prices with a huge range of stock

29 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon John,

Thank you for taking the time to review us again.

Your business with us, and that you continue to choose us for your supply needs is very much appreciated.

As ever, if there's anything more we can help with, please don't hesitate to get in touch.
The Metro Fixings Team

Rated 5 out of 5 stars

Metro Fixings

Very professional and friendly service plus received my goods the next day !

29 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Terry,

Thank you for taking the time to review us - we're delighted you were happy with our service!

If there's anything more we can help with, please don't hesitate to get in touch,
The Metro Fixings Team

Rated 5 out of 5 stars

Good prices speedy delivery

After being let down by other suppliers I was lucky enough to find metro fixings, my order came quickly, the price was one of the lowest I found but more importantly they fulfilled my order in the time span I needed.

19 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Chris,

Thank you for taking the time to leave us a review!

We're delighted we could help you out and you were pleased with the service you received! Providing quality service is incredibly important to us and we're glad we delivered.

Please don't hesitate to get in touch if you need anything else in the future, the team will be very happy to help.
The Metro Fixings Team

Rated 5 out of 5 stars

All good

All good, smooth transaction

19 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good evening Ian,

Thank you for taking the time to leave us a review - it's great to hear you were happy with your order experience.

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Joist hangers

Good price, quick delivery, great comms.... thanks, will definitely use again

23 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jonny,

Thank you for taking the time to review us - we appreciate it!

We're really pleased to have nailed your order for you - please don't hesitate to give us a call next time you need something, we'll be more than happy to help.

Until then,
The Metro Fixings Team

Rated 1 out of 5 stars

I have used Metro fixings several times…

I have used Metro fixings several times but I have been let down with my recent order.
Part order received on the 23th January phoned call centre and was told balance of order would be there next day . Following day came with out order phoned back on 25th January and was told he would look into this for me and I am still waiting on call back . Not a happy customer.

21 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Hi Martin,

Thank you for your time earlier. It was great to speak to you and to discuss how best to get this resolved for yourself. We will keep an eye on the consignment whilst it is in transit tomorrow to monitor its progress and be in touch with updates along the way. Please accept our apologies again, this is not the level of service we like to provide to our customers.

Best Regards
The Metro Fixings Team

Rated 5 out of 5 stars

Prompt service and reasonable price.

Prompt service and reasonable price.
Ordered heavy duty joist hangers and screws.
Items were delivered on next day

21 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Tasha,

Thank you for taking the time to leave us a review.

We're delighted to hear you had such a positive experience ordering with us. If there's anything more we can help with, please don't hesitate to get in touch.

See you soon,
The Metro Fixings Team

Rated 5 out of 5 stars

This was our first time ordering with…

This was our first time ordering with Metro Fixings and so far so good. Corey assisted us and was very helpful.

16 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Steve,

Thank you for taking the time to leave us a review - we really appreciate it.

We always strive to provide our customers with quality service and first impressions are so important - we're really pleased we nailed both for you!

If there's anything more we can help with, please don't hesitate to get in touch - the team will be delighted to help!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient
Products ordered which were competitive in price, updates of ETA provided within 30mins, and arrived next day

13 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Alessandro,

Thank you for taking the time to review us!

We're delighted you were so pleased with our delivery, prices and communication - providing a quality service to our customers is incredibly important to us.

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Website was easy to use and the order…

Website was easy to use and the order process was simple.
Confirmation of delivery was within a day of ordering.

9 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us!

We're really pleased to hear how easy you found the order process with us - we strive to make things as straightforward for our customers as possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great quality fixings

Great quality fixings, decent price, good communication around the order and quick delivery. A little more intuitive shopping purchase would have made it perfect - for example, suggesting correct fixings to go with the pieces I was looking at.

5 January 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Tomas,

Thank you for taking the time to leave us a review - we really appreciate it!

It sounds like you had an all-round positive experience ordering with us, which we love to hear. Adding a related products section on our product pages is something we're aware of and hope to implement in the future, but it's very helpful to know this is something our customers would like to see.

If there's anything else we can help with in the future, please don't hesitate to get in touch!
The Metro Fixings Team

Rated 5 out of 5 stars

Good prices and delivered in 2 days

Good prices and delivered in 2 days, will definitely be using again.

19 December 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Danny,

Thank you for taking the time to review us - we're delighted to hear you were pleased with our service!

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great and fast service

17 December 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening,

Thank you for taking the time to leave us a review - it's great to hear you had a positive experience ordering with us.

If there's anything more we can help with, please don't hesitate to get in touch,
The Metro Fixings Team

Rated 5 out of 5 stars

Good gear at good prices

Good gear at good prices. Reliable customer service.

9 May 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Sam,

Thank you for taking the time to review us.

We're pleased to hear you were happy with the products and service you received - it's what we aim for!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very quick and efficient delivery…

Very quick and efficient delivery combined with competitive pricing.

11 December 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Paul,

Thank you for taking the time to leave us a review.

We always aim to provide our customers with top-quality service and some of the best prices in the industry, and we're delighted we did so for you.

If there's anything more we can help with, please don't hesitate to get in touch,
The Metro Fixings Team

Rated 5 out of 5 stars

good fast service at reasonable prices

good fast service at reasonable prices

28 November 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Stan,

Thank you for taking the time to review us!

Providing quality service is incredibly important to us - it's great to hear we delivered on this for you.

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Easy to order and delivered early

Easy to order and delivered early

28 November 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Anthony,

Thank you for taking the time to leave us a review. We're really pleased to hear about your positive experience ordering with us!

We look forward to seeing you again,
The Metro Fixings Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look