Millie's Cookies Reviews 19,393

Lovely single layer large cookie - have bought every year for hubbies birthday. Unfortunately let down yet again by DHL delivery who claim couldn’t find address yet found it without assistance next da... See more

We've been customers of Millie's Cookies for years and have mostly been happy with the service and quality. Our latest complaint though has seemed to fall on deaf ears - still waiting to hear over 2 w... See more

Arrived on time, had a double milk chocolate cookie as normal, had one for son for over ten years now he’s in his twenties now and it’s still on his list. Lovely crumbly soft cookie well baked, nicely... See more

Although I ordered 2 tins of christmas cookies with 8 in each for click & collect. Wasn't ready when I got there though there was a pile of other collections sitting. Asked what cookies I wante... See more

Easy to use on line and selecting options for cookie design. Secure payment for goods. Suggest larger label on packing box to keep flat. Delivery man carried box horizontal to our door😵‍💫 Fortunat... See more

Delivered on time but all were stuck together (piled on top hot it seems) so couldn’t separate them. Over baked too, really like a biscuit and not the usual soft style bake. Complained, refused a refu... See more

Found the staff rude,see me stood waiting, one carried on cleaning up and pottering around before asking if she could help. The other was baking/making cookies so this was fair the other had no reaso... See more

Great cookies, easy delivery options. Packaged well to keep the giant cookie from slipping. My only advice to Millie’s cookies would be to put more info on the box for the delivery driver. Make it... See more

Birthday cookie was divine, Millie’s cookies are just the best. I forgot to add balloons on the birthday cookie and called and the lady (sorry I didn’t get your name!) was ever so lovely. I then forgo... See more

Paid extra for a Saturday delivery and ordered 7 days in advance for a giant double birthday cookie. Delivery did not turn up for Daughter birthday. Contacted customer service and standard response di... See more

Easy to order, well worth price! My design was perfect and super tasty. A gift for my boyfriend but shared amongst family and friends. Will defo be reordering again for another celebration gift! Shout... See more

Quality was absolutely fantastic.The problem was dhl delivery company. The gentleman who keeps uncoming to my property.He still thinks he's in COVID mode.Somebody needs to tell him that the covid rul... See more

⭐️⭐️⭐️⭐️⭐️ Millie’s Cookies absolutely saved Christmas! They delivered early in the morning on Christmas Eve, which was a huge bonus, and the box of 50 cookies arrived fresh, warm, and perfectly pack... See more

As my daughter doesn't like cake this giant double layered cookie was the perfect replacement for birthday cake, she loved it. It lasted really well for 3/4 days after the delivery and fed so many hun... See more

The cookie was beautiful - decorated great- tastes amazing! Sadly the courier let them down - wasnt delivered on time & then it was left tipped up - says lay flat on the box , so I complained... See more

My little boy is turning 4 Sunday and he doesn’t like birthday cake - he only likes white chocolate cookies & the whole family has been going to Millie’s cookies for years because the cookies are del... See more

Awful service. placed an order in December for delivery 30th Jan. failed to deliver, wouldnt answer phonecalls and never processed a refund. I was left with no gift and having to chase for my own mo... See more

Delicious cookie as ever and personalised. Would be good to have more options for this online not just through shops, but nevertheless excellent as ever Delivery delayed by a day which didn't matter... See more

Delivered by DHL and box was battered and open despite being labelled fragile and this way up . Called after Courier and he ignored me twice and drove off. Actual cookie box was open too and cookie... See more

Unfortunately we ordered my sons millies cookies cake which he loves on the 10th January to be delivered on the 17th January we are still waiting 5 days later. Millies cookies gave me a full refund, a... See more

Parcel was delivered to wrong address. Sorry to be so late with this complaint - I am bedridden, 90, resident in s care home with s lot going on. I have had an order previously so I know you have my... See more

The cookies were bordering on stale when they finally arrived, late, after spending a weekend in the delivery warehouse. The delivery driver did not knock or ring the bell, just dumped the parcel at... See more

Ordered a birthday cookie cake a week in advance. Did get an email to confirm my order but nothing about delivery, ring customer service all day and couldn't get through, email the customer service an... See more

Awful. Icing writing atrocious. Also spelt the name wrong!!!!! Saturday delivery and customer service is closed! No option but to travel into the city and purchase one from store as they can’t refund... See more

Awful service, paid extra for next day delivery, didn’t arrive, phoned and was told they’d check and email back - never did. Rang again just now, “sorry person is busy” then mailbox full bye bye... See more

I ordered a giant personalised cookie from them, couldn’t collect it because there online opening times are wrong. The staff member I spoke to lied about attempting to call me as she said it was a lan... See more

Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion. Despite this, Millie’s Cookies refused a full refund and would only offer... See more

Cookie arrived damaged as was left stood upright in doorway by courier, who hadn’t even knocked the door. Couldn’t be gifted for birthday as intended. Millie’s cookies responded quickly to acknowledg... See more

Ordered for my son’s 11th birthday . Arrived on time - smashed into a millions pieces , smush in fact . Not sure if issue is with Millie’s cookies or the delivery courier they used DHL , as the stick... See more

I ordered as a gift. Arrived at 6pm on requested day so unfortunately Grandson didn't get to enjoy it on his birthday. Apparently t's&c's state it could arrive up to 8pm they said but I didnt see that... See more

I ordered a Birthday cookie cake for my Daughter's 16th birthday and it did not arrive. I ordered it 3 weeks in advance and paid for nominated delivery date. My daughter was so upset as she didn't hav... See more

I ordered on a Friday at 11am for delivery on Monday. At 5pm I got a notification saying my cookie had been dispatched. It then sat in a DHL delivery van all weekend before being delivered on the Mond... See more

My wife ordered a iced latte from the store at Devon cliffs Haven and firstly her order was forgotten about, eventually when she finally received it the drink was under half full bearing in mind it’s... See more

I have to give 3 stars the cake was beautiful very well packaged but there appeared to be either small hairs or off cuts from some sort of cardboard over most of the cake. They wasn't visible at fir... See more

Despite clearly labelled as “Fragile - Please Keep Flat”, DHL delivered it upright against the door. This was completely unnecessary given that we were home when it was delivered. Although this didn’t... See more

Ordered two personalised cookies for a birthday party. One arrived completely smashed and the other was the wrong order. Customer service after sales non existent - the phone line is pointless... See more

Last time ordering. Had many personalised cookies over the years, but something has gone drastically downhill. Ordered a giant personalised cookie to be sent to my Daughter while she was away from h... See more

Chelmsford Millies Cookies times stated Sunday and Monday opening on website, travelled 30 minutes on a Sunday to be told its not opening and then travelled down on a Monday to be told once again i... See more

Ordered on line paid extra for selected day delivery and never reviewed. Tried calling loads of time mail box full so couldn't leave a message. Emailed 3 days ago still no replay..had a very upset dau... See more

I purchased a milk chocolate filled cookie for my daughter today from the Trafford Centre. On her 3rd bight she noticed a long hair hanging out of the middle of the cookie. This obviously stopped my... See more

Lovely little gift for my daughter’s birthday she loves Millie’s cookies. Luckily we can always see the funny side of things as the vibrant colours did not look like confetti or jelly beans but more l... See more

Really quick delivery, cookie arrived in perfect condition despite the DHL delivery guy not holding it flat and just swinging it by his side (it was packed very securely). Decoration was good, though... See more

Ordered a gift for my son’s pre-school staff for his last day. Specified a delivery date (yesterday) so I assumed I’d have no problem with having them ready to gift this morning. Order is still delaye... See more