Mister auto looks good until they send you the wrong part and blankly refuse to do anything about it, and without explaining the reason why they refuse to fix their mistake. They even had the guts to... See more
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Absolute garbage customer service! Rude, uneducated, people working the phones for mister auto. I've talked to criminals with a better handle. On how to respond to paying customers. Absolute trash!
Company replied
Needed some break pads, and found them here, pretty good website actually. A lot of interesting things, and the selection is nice, but you gotta know what to look for to find it.
sca.nda.lous. I am still waiting for my order of 27/8 to arrive. Paul Darcy, your are a total failure, a shame to the business world! (the aforementioned person is administrator of the so-called cus... See more
Company replied
Company details
Written by the company
"Mister-Auto, società francese fondata nel 2007, è uno dei leader europei nella vendita online di pezzi di ricambio per automobili. Mister-Auto impiega più di 100 dipendenti, i quali sono orgogliosi di potere consegnare ricambi auto in 21 paesi europei. Con oltre 2 milioni di clienti soddisfatti, Mister-Auto è la scelta giusta per te e la tua auto! Il nostro catalogo, con più di 300.000 autoricambi, ti permette di trovare tutti i ricambi di cui hai bisogno: tergicristalli, dischi freno, ammortizzatori... per tutti i modelli di automibile. E poiché i migliori costruttori (Valeo, Bosch, Castrol, Brembo, Monroe, ecc.) hanno scelto Mister-Auto, da noi troverai le più grandi marche al miglior prezzo! Perché scegliere Mister-Auto? Con Mister-Auto potrai approfittare di numerosi vantaggi: i migliori prezzi sul mercato, la spedizione rapida a soli 3.95€, il pagamento sicuro e la garanzia soddisfatti o rimborsati di 15 giorni. Per soddisfare al meglio i suoi clienti, Mister-Auto si impegna ogni giorno a spedire tutti i pacchi nel più breve tempo possibile, in modo da permettere una riparazione o una manutenzione rapida della macchina. "
Contact info
Via Valfrè 14, 10121, TORINO, Italy
- 01 44 23 01 03
- [email protected]
- mister-auto.it
2.0
Poor
26K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
At first
At first, the choice and prices seem fine and they are not bad indeed. But when it comes to delivery, the order is being delayed. I am not so much happy with it at all.
17 March 2025
Unprompted review
Reply from Mister-Auto.it
Hello,
Thank you for taking the time to share your feedback. It helps us improve our services. We sincerely apologize for the delivery delay and understand your disappointment.
We are doing everything possible to reduce these delays and ensure a better experience for our customers.
Please do not hesitate to contact us with any questions or follow-ups regarding your order.
Sincerely,
The Mister Auto Team
Needed some break pads
Needed some break pads, and found them here, pretty good website actually. A lot of interesting things, and the selection is nice, but you gotta know what to look for to find it.
16 March 2025
Unprompted review
Absolute garbage customer service
Absolute garbage customer service! Rude, uneducated, people working the phones for mister auto. I've talked to criminals with a better handle. On how to respond to paying customers. Absolute trash!
16 September 2024
Unprompted review
Reply from Mister-Auto.it
Hello, we would like to thank you for your feedback. In order to better deal with your request, please let us know your order number or contact our customer service department. Sincerely, The entire Mister-Auto team
Pure fraud, stay away!
Mister auto looks good until they send you the wrong part and blankly refuse to do anything about it, and without explaining the reason why they refuse to fix their mistake.
They even had the guts to say that the 30 days delay to return parts was expired, this after taking 5 weeks to "answer" my claim (which was made straight away after receiving the wrong part). Pure fraud, stay away!
2 October 2020
Unprompted review
Verified
Verified
Impeccabili come sempre!
29 June 2020
Unprompted review
Verified
Puntuali e efficienti come sempre
Puntuali e efficienti come sempre! Consigliato superfornito e rapidi!
25 June 2020
Unprompted review
Reply from Mister-Auto.it
Gentile Cliente
Grazie della sua valutazione
Le comunico in merito al voto che ha dato é negativo, la prossima volta se vuole dire che il nostro sito é uno dei migliori deve dare come voto da 8 in su.
Cordialmente,
Susi , Servizio Clienti Mister Auto
Verified
Mister auto top
22 June 2020
Unprompted review
Verified
Verified
Come sempre un ottima efficienza in…
Come sempre un ottima efficienza in tutto, grazie.
25 May 2020
Unprompted review
Verified
Come sempre efficienti
17 May 2020
Unprompted review
Verified
era tutto in ordine
4 May 2020
Unprompted review
Verified
Tutto efficiente.
7 April 2020
Unprompted review
Verified
Verified
Verified
Tempi di consegna buoni
Tempi di consegna buoni , materiali efficienti.
30 January 2020
Unprompted review
Verified
Efficienti e puntuali
30 January 2020
Unprompted review
Verified
Ultimamente le consegne sempre in…
Ultimamente le consegne sempre in ritardo non rispetate le date di consegna
18 December 2019
Unprompted review
Reply from Mister-Auto.it
Gentile Cliente
Grazie della sua valutazione
Purtroppo, dinanzi a una enorme ed inaspettata domanda nelle ultime tre settimane e al periodo festivo, un ingente numero di ordini si sono accumulati presso il nostro magazzino. Stiamo lavorando intensamente per cercare di ridurre questo fastidioso ritardo cercando di far evadere gli ordini in tempi ragionevoli. Mi rendo perfettamente conto che la pazienza dei clienti ha dei limiti, e comprendo il vostro disappunto. Da parte mia, e di tutto il team, posso assicurarle l'estrema serietà del nostro lavoro e la premura verso i clienti.
Ci scusiamo per il disagio recatole.
Cordialmente,
Susi , Servizio Clienti Mister Auto
Verified
Filtro disponibile a catalogo e non…
Filtro disponibile a catalogo e non inviato per due volte.....
16 December 2019
Unprompted review
Verified
Sempre al top
14 November 2019
Unprompted review
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