Moonpig.com Reviews 529,322

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide selection of products and find the service easy to use, highlighting the convenience of creating personalized cards with photos and custom text. People also value the address book feature, which stores important dates and delivery information, and the variety of gift choices available. The possibility to personalize cards with stickers and photos is also appreciated. Consumers have reported positive experiences with the product quality and user experience. However, some reviewers have expressed mixed opinions about the delivery service, with some experiencing delays and damages. A few consumers have also reported issues with the website's filters and the limited options for card customization.

Based on these reviews

Rated 4 out of 5 stars

Love the service that Moonpig offers, especially on design your own. Cards always of good quality + quick delivery. Would have give 5 Stars only stopped using strong hard cardboard envelopes to delive... See more

Rated 4 out of 5 stars

Wanted something similar to choc pizza gift which I’ve used before for adult niece bday - alternatives in same price bracket were limited. I can’t send booze as if no one at home adult to sign for the... See more

Rated 5 out of 5 stars

Got an amazing discount offer through email and I couldn’t resist buying. The recipient loved it and the personal touches / pictures inside. I remember buying from Moonpig since many years ago and peo... See more

Company replied

Rated 5 out of 5 stars

I just Love Moonpig. I don't have to move from my seat, no rambling through card shops, I always find what I want From family Birthdays, friends cards, Anniversary cards, when I'm abroad I never miss... See more

Rated 5 out of 5 stars

Took me 10mins to make up a personalised card, with photos-no hassle & so easy to follow step by step each page you’re creating.. Quick & painless & it’s shipped the following day! Always a happy cus... See more

Rated 5 out of 5 stars

This is just my favourite way to shop. I'm so well known when the distinctive packages greet family and friends! There's a personal address book for deliveries, reminders for anniversaries, and an... See more

Company replied

Rated 5 out of 5 stars

Moonpig Plus member...they must be doing something right & membership does lower cost throughout the year. So easy & convenient to use, with great range of cards, gifts too which I don't use regula... See more

Company replied

Rated 5 out of 5 stars

The perfect "stress-free" gifting app! I’ve had a superb experience with Moonpig. The app is incredibly quick and easy to navigate, even when you're in a rush. Huge Selection,There are loads of... See more

Company replied

Rated 5 out of 5 stars

My go-to site for personalised cards. The inside as well as the outside of your chosen card can be as personalised as you like with the selection of stickers, your own library of photos, choice of te... See more

Rated 5 out of 5 stars

I scoffed at ‘Moonpig’ when they first launched…ridiculous I thought. It will never take off. I was wrong (not often). I’ve used their reliable services many times. Their reminders are valuable a... See more

Rated 5 out of 5 stars

Moonpig is always amazing definitely value for money all the gifts & cards are wonderful a lovely selection iv bought so many cards & presents from them. The best part also is the delivery as they ar... See more

Company replied

Rated 1 out of 5 stars

My cards turned up a day late than expected and damaged. Envelope ripped open and both personalised cards soaking wet and ruined due to water damage and indentations. I've sent 2 emails to complai... See more

Company replied

Rated 5 out of 5 stars

Don't use social media to say "happy birthday" etc use Moonpig and add some value to your message. It's quick and convenient rather than lazy and you can easily design some fantastic cards to really b... See more

Rated 5 out of 5 stars

Easy design portal. Loads to choose from and tweak, plus super fast delivery. More importantly, the quality and detail of my card (A4 sized) was exceptional! Very happy. Will not be buying standard ca... See more

Rated 5 out of 5 stars

Excellent service as always, easy to use and great new features. Used snap fish free promotion tonight vould not get text up to write message, gave up in the end ;;;;;;;;;but must say postage a lot ch... See more

Rated 5 out of 5 stars

Ordered a personalised card at 15:48 on 5th Feb 2026 and chose the cheapest delivery option (so it would take a few days to create and send as speed didn't matter). But I was presently surprised to se... See more

Company replied

Rated 5 out of 5 stars

I made up a sympathy card, for a friend for her Royal Tank Regiment veteran husband that passed. It was really lovely to make it personal just for her, with three photos of him on the front of it. I... See more

Rated 5 out of 5 stars

Moonpig cards are of great quality. Delivery either to yourself, or the person in question, is available and as you choose the date of delivery, that important date is never missed. The website is eas... See more

Company replied

Rated 2 out of 5 stars

Very disappointed. Researched for a Disney themed bouquet for a family member who is a big Disney fan. She has just arrived home from breast cancer surgery. Found it and ordered with Moonpig who a day... See more

Company replied

Rated 5 out of 5 stars

Presently I'm housebound after an accident and relying on the kindness of neighbours, but trying not to bother them too much. I desperately needed a birthday card for a 91 year old relative 350 miles... See more

Company replied

Rated 3 out of 5 stars

I use Moonpig a lot and sometimes I have difficulty choosing a suitable card. Which really doesn’t make sense because there are lots of cards available, but I find myself being drawn to cards I know... See more

Rated 2 out of 5 stars

Ordered 2 cards each with additional days to reduce risk of non delivery. Both lost. Moonpig provides no human system so you cannot talk to anyone. Chatline did refer me to an agent. They apologised... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible, avoid at all costs. My poor husband thoughtfully sent me anniversary flowers - not only did they arrive a day late (even though he ordered them in plenty of time) but they were de... See more

Company replied

Rated 1 out of 5 stars

The flowers and birthday card did not arrive for my sister Helen, Sunday or yesterday Monday Tuesday 13.34pm Heard nothing not even an apology What happens now? Refund ? Disappointed and disg... See more

Company replied

Rated 1 out of 5 stars

Ordered on Tuesday, paid extra for next day delivery. 10 year wedding anniversary. Arrived 3 days later on Friday…At least I hope it will as technically Royal Mail is still telling me to expect it bef... See more

Company replied

Rated 1 out of 5 stars

Terrible service. I have taken out a membership and the card and postage should have been free. They are now saying that only part of that card would be free upon membership. Sadly half the people yo... See more

Company replied

Rated 1 out of 5 stars

Ordered four items. Expected them to have all been delivered at the same time/together. Only after order made informed the items were to be delivered by different carriers and at different times. Pink... See more

Company replied

Rated 3 out of 5 stars

I used to rate moonpig a lot higher but the past 3 experiences have been quite poor. Items arrived damaged, not on time and the latest one the discount codes hadn't applied, even though it said payme... See more

Rated 3 out of 5 stars

The web site is a pain! It was slow and returns unsuitable searches when filters are set eg Birthday Cards + For Him + Milestone Birthday should not be returning mixtures with Valentines and Anniversa... See more

Rated 3 out of 5 stars

I wanted to buy an ecard for my sons 40th birthday which worked fine at first when selecting ecard but after I set filters - birthday, son, 40th, photos - it only offered actual physical cards in dif... See more

Rated 4 out of 5 stars

Moonpig is a great idea if you like to send people cards for any occasion or reason; though they do more too. I would find some assistance with creating cards helpful, like adding more stickers, but t... See more

Rated 4 out of 5 stars

Downloading pic for card was easy, putting a message inside wasn’t & it ended up on the back of the card 🙈 My 1st attempt at creating a birthday card so I’m blaming myself. Quality of card was exce... See more

Rated 1 out of 5 stars

Altering Ai text difficult to cut and paste into different sections. Almost gave up. Then so tricky to pay and know that I hadn’t accidentally signed up for subscription. I cdnt check my final payment... See more

Company replied

Rated 5 out of 5 stars

Very impressed! Fantastic service! We ordered the card late afternoon and it was delivered the next morning, before 10am! We had anticipated that uploading photos would delay the process slightly. T... See more

Company replied

Rated 4 out of 5 stars

A good selection of cards for my niece’s 18th birthday. I personalised the card but found this part of the process slightly laborious. Obviously, Moonpig cannot influence the UK’s ridiculously expensi... See more

Rated 1 out of 5 stars

Ordered a simple digital card for immediate delivery. Got an email it wouldn't be delivered until next day. Tried to contact support, they were closed. I didn't receive any follow up. Help/ faq materi... See more

Company replied

Rated 1 out of 5 stars

Ordered flowers for my sisters birthday DPD delivered by dropping them over her garden fence without posting a card to inform her were they had left them . I was sent a notification that they had... See more

Company replied

Rated 5 out of 5 stars

Was easy to choose from the range of cards and being a percentage off may aswell grab a gift too . Brilliant cards for that extra love ❤️ and they are a must keepsake cards its like deleting your phot... See more

Rated 2 out of 5 stars

sorry to write this because idea of moonpig is great but...Birthday card should be delivered on the day with signature require - instead was someone else card delivered and just dropped to reception.... See more

Company replied

Rated 2 out of 5 stars

Very limited options in creating your card. Especially very little fonts to choose from and just a few colors for the text, would like the colorwheel to choose from. Not many stickers and the ai tool... See more

Company replied

Rated 4 out of 5 stars

As usual, great card options, I particularly liked the newer inside photo option and photo on the back, on many though not all photo cards. £3.49 is high for posting a small or medium card regular ma... See more

Rated 1 out of 5 stars

Only the second time I have used moonpig and will be my last ! Card never arrived and ridiculous AI customer chat insisting I waited for the end of the day and contact them again the following day , i... See more

Company replied

Rated 5 out of 5 stars

The value and quality that Moonpig provides keeps me coming back. My source of frustration is the filters. This time needed a birthday card for my brother in law but I had results returned for many... See more

Company replied


Company details

  1. #43 of 46 best companies in Greetings Card Shop
  2. #34 of 46 best companies in Flower Delivery
  3. #325 of 381 best companies in Gift shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest


Contact info

4.2

Great

TrustScore 4 out of 5

529K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall an excellent service

Overall an excellent service, easy to use site, great options and easy to personalise the gifts.

Delivery was very quick, and tracking updates helpful. Packaging was robust.

Only issue was the card envelope was all creased and bent, so a little more protection and care when placing into delivery box.

10 February 2026
Rated 4 out of 5 stars

Amazingly fast delivery

Amazingly fast delivery

Too much hard sell on other items I don’t want…

I accidentally joined a yearly payment thing as it’s disguised in the checkout process which was annoying as I had to press the back button and work out how to just pay for my card…. Not nice or pleasant to navigate!!

10 February 2026
Rated 5 out of 5 stars

Card is great quality

Card is great quality. Never had an issue with moonpig. I have been using them for years and they never seem to disappoint. Thank you

10 February 2026
Rated 5 out of 5 stars

Amazing

Amazing, I ordered flowers and they were delivered in under 24 hours. They were beautiful and exactly what I wanted. Great service!

10 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look