Honestly, I was a little nervous ordering a suit online, especially from overseas. Shipping took a bit longer than I expected, but customer service kept me updated, which helped. When it finally arri... See more
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Review summary
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Company details
Written by the company
At Mrbuerly, we redefine modern elegance with our luxury suiting and custom tailoring. Discover impeccably crafted jackets, precision-tailored suits, and perfectly fitted pants, each designed with sophistication and contemporary style in mind. From premium fabrics to exquisite accessories, every detail reflects our commitment to quality and refinement. Experience the art of bespoke menswear, where personalized service meets exceptional craftsmanship, ensuring a distinguished look for the discerning gentleman.
Contact info
2120 37th St, 98201, Everett, United States
- [email protected]
- mrbuerly.com
Replied to 26% of negative reviews
Typically replies within 2 weeks
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Not happy with return process
The quality is ok, appearance was as described online, the jacket fit fine my pants were 1.5 inches too small and very long , I’m a 36 so think the size guide is a little off for African American, our physique is different. Wasn’t happy with the return policy cost me extra money.
Title: BEWARE - POSSIBLE SCAM - NO PRODUCT, NO REFUND €121,95
"I am writing this to warn everyone: DO NOT trust mr.buerly. I placed an order over a month ago and I have received absolutely nothing. They claim to have shipped the items and say they sent tracking emails, but it is a complete lie -I never received any confirmation or tracking number.
They are ignoring my requests for a refund €121,95 and keep making excuses in chat just to waste time. This is extremely unprofessional and feels like a scam. I am now taking legal action to get my money back. Save your money and stay away from this company!
Photos of dresses should be "quickly"…
Photos of dresses should be "quickly" opened when someone click on. I spent much time in trying to watch people's photos.
Was fine no problems other than the…
Was fine no problems other than the discount code was refused
The product was completely faulty!
The product was completely faulty!! The product was awful material just cheap poor quality for what it was priced at! Asked for refund sent photos pointless questions which I have already stated I want a refund as it was faulty and poor quality! Had to pay £15 to send back now I’ve sent 4 emails over a week not heard a thing! So disappointed do not buy from this website it’s a scam the products are poor the customer service is terrible !!!
SCAM
PLEASE GIVE MY MONEY BACK !!!!
2120 37th St the store address.
2120 37th St, 98201, Everett, Washington,
On their website is an elegant storefront with a sign and the address in Washington state. I googled it. It’s an industrial park warehouse. That’s not a great look for anyone looking to trust these people.
Overall
Overall, a good product for the price. The material feels durable, and the fit is decent. Shipping took a bit longer than expected, but acceptable.
THE WORST EXPERIENCE EVER
THE WORST EXPERIENCE EVER
ITS A SCAM , THEY STEAL YOUR MONEY. THE PRODUCT HAS ABSOLUTELY NOTHING TO DO WITH THOSE ON THEIR WEBSITE.
WORST QUALITY
Return Policy:
Complaints highlight difficulty in returning items and misleading policies.
Product Quality & Accuracy:
items received do not match the photos on the website.
STAY AWAY FROM THOSE THIEFS
The suit I purchased looked like…
The suit I purchased looked like burberry so I cant wait to try it on! Thanks again.
DO NOT....I REPEAT DO NOT ORDER FROM THIS COMPANY!!
DO NOT....I REPEAT DO NOT order anything from this company. You will regret it. The photos on the site are AI generated and you will not receive what you ordered. Instead, you will receive a cheap, poorly constructed version of what they advertised. THIS COMPANY IS A SCAM. The customer service is rude and non-responsive. Because they are in China, they depend on you being discouraged at the very expensive return shipping costs (which you have to send back at your own expense) to get your refund. Even if you decide to pay for the expensive shipping cost once the package arrives in China, they will refuse delivery from the courier. This company is disgusting with their tactics and deceitful business practices. DO NOT DO BUSINESS WITH THEM, you will REGRET IT!! Don't say I did not warn you.
Terrible company and fraudulent…
Terrible company and fraudulent business practices. Do NOT order from them. It is definitely a scam. I placed an order and paid$25.99 more for expedited shipment only for it to sit in awaiting shipment for twice as long as it was supposed to be for me to receive.
I had a problem with my order they took…
I had a problem with my order they took care of it in a timely manner which made me very happy. Thank you.
Compared to similar brands
Compared to similar brands, this suit offers good value. Stitching is neat and the design is classic. Would recommend checking the size chart carefully.
This is my second order from MrBuerly…
This is my second order from MrBuerly and I'm still satisfied. Consistent quality and good service.
The suit looks exactly like the photos
The suit looks exactly like the photos. Fabric texture is nice and not cheap-looking at all.
Awful company
Awful company. Suit arrived and didn’t like it. According to their returns policy that’s ok.
When you try to return it they ask lots of questions and ask for photos.
2 weeks on we are no closer.
Different delaying tactics every day
Only way is to stop the credit card payment
DO NOT BUY FTOM TGFM
Avoid at all costs
I am writing this to warn every potential customer to stay as far away from this company as possible. Dealing with them has been a complete nightmare and it is clear they have no intention of following basic consumer laws. I purchased trousers for a specific event that were not as described, and despite the event now being over and the items being useless to me, they refuse to provide a legal refund.
I have been stuck in an endless loop with a representative named Elena who completely ignores my messages. I have clearly stated that I do not want a replacement or a pathetic 10% discount, yet they continue to push these "offers" to avoid giving me my money back. They are blatantly violating the Consumer Rights Act 2015 and have refused to escalate my complaint to a manager despite multiple requests. This isn't just poor service; it is a calculated attempt to exhaust customers so they give up on the money they are owed. Do not be fooled by their website or their initial tone. Once they have your money, they will obstruct every attempt at a return. I am now forced to initiate a chargeback with my bank to get my funds back. Avoid this company at all costs unless you want to be scammed out of your hard-earned money.
Clothing has absolutely poor quality
Clothing has absolutely poor quality, well overpriced and forget trying to return it back, I would avoid at all cost
The navy suit looks very sharp in…
The navy suit looks very sharp in person. The fabric has a nice weight and structure, which gives it a more expensive feel. Stitching is clean and details are well finished. Shipping took around two weeks, which I expected. The fit was good overall, though I'll probably do a small sleeve adjustment. Still very satisfied with the quality.
Good 1st experience which has allowed…
Good 1st experience which has allowed me to make a second purchase!
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