This is my 3rd review of this company. Today I am happy to report I have received a full refund for the cost of 3 items I purchased at the beginning of December last year. Unfortunately these items... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I would have given 5 stars but I wanted to wait until I have used the product a little while longer, and then I will add my final review. However, I have used it twice up to now, as per instructions... See more
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I’ve used this product many times and have been very happy with the result. When my most recent order was delivered, it was left on the doorstep by the courier, but it disappeared before I arrived... See more
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I must admit, as a 60 year old man with yellow teeth from years of drinking too much tea and coffee, I was very cynical about this product, but the reviews were good so I thought “why not”. At first I... See more
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Fast postage, within a day or 2. I've tried many whitening strips but these are another level..very thick, very sticky, they attach to the teeth without slipping. I noticed a change in colour after 2... See more
Company replied
Like others before me I also got 3 pots when I only wanted one I recognised what had happened and within 10 minutes emailed them at help @mysweetsmile.com titled cancel, I explained : order# MS... See more
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I had by accident placed 2 orders, contacted the team at smile and received a quick response from Mary, my order was updated and the refund was credited straight away. Quick delivery. I have used t... See more
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I placed my order of 3 pots late Saturday & it arrived on a Monday along with a strawberry toothpaste. My husband used his tooth powder that evening & could see the difference straight away. His teeth... See more
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My original purchase never arrived, and so I contacted customer support. Lauren sorted it out with no hassle, and the next day the replacements arrived. The product itself is the powder, which I have... See more
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The whitening powder is excellent and I'm very pleased with it. It's definitely whitened my teeth. HOWEVER! The customer service is appalling. I ordered two pots to get a third free, but they only... See more
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Great communication quick response to email and issue resolved within a few hours! Products looks like they are making little bit of difference day by day but just started with it.
Company replied
I love the products supplied by this company and the customer service is extremely helpful, especially that of Lauren Bell, who answered by query promptly and favourably. . I find the teeth whitening... See more
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I highly recommend this product, as many I was a little sceptical but in just six days nearly all stubborn stains have gone and yes my teeth are whiter, I have used it once a day before my regular to... See more
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First time using MySweetSmile and I made an error during my purchase and ordered too much. Emailed to request a partial refund and received an email back promptly by Lauren Bell with my refund confirm... See more
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Emailed on the 11th of March as theres no cancellation option on my account details when I login to their website. No reply, not worrying when it's payment information you're seeking reassuran... See more
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Product arrived quickly and well packaged. No visible difference in teeth whitening as yet compared to my usual toothpaste brushing 3 times daily. I am 66 and go to the dentist every 3 months for cle... See more
Company replied
I accidentally bought 2 items of the product instead of 1, emailed the Customer Support and got a reply ( and a refund) from Lauren in literally 10 minutes. I've never seen a Customer Support as quic... See more
Company replied
I genuinely don’t understand all these reviews. Do people get paid or offered a discount after leaving positive reviews? Or this product works for everyone else but not me. 2 months of using the powde... See more
Company replied
complete scam?? was ordering one product , then saw they were doing 2 for1 so changed order to 2 for 1. Have received 3 items and double charged. tried on 3 occasions to request return label... See more
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absolute fraud/scam promises online are absolute rubbish; free delivery but I'm still getting charged; 3 for 2 but was charged for all 3. ignored my messages for ages & then came back with some r... See more
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Since you asked, here you go: way too early for results, only got your product last week but sending me 4/5 emails a day is hardly the best way to make me buy again or give you a good rating...product... See more
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Gave it 1 star due to leaving teeth with a fresh taste, but after using for over a month could not see any real difference in whiteness. Very disappointed after having such high hopes.
Company replied
So far tried the powder and strips. Both excellent products and will re purchase. They use Amazon to courier, so bear in mind where you choose for delivery. I unfortunately chose my workplace, which i... See more
Company replied
Further to my 2 star review of this companies products on 27/12/25, I received a response asking me to contact their helpdesk which I did via email. As of today I have received no response to my email... See more
Company replied
Possibly printing all reviews that deal with negative issues as well as the all singing, all dancing 5 ⭐ ones as well!I left a review several months ago, leaving information for people who expect it t... See more
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I ordered just the powder, nothing else. I've been using it exactly as detailed in the box instructions, and the results have been great! I've always struggled with sensitive teeth, which makes whiten... See more
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I think they have fake reviews and misleading marketing. Unfortunately, I found the real negative experiences too late. I made an order for 1 x pot to try and they charged me for 2 and sending 3! I... See more
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Terrible company to deal with. I have logged a return and have been awaiting details to send back to them. I have emailed them everyday this last week and absolutely no response! Totally ignoring me w... See more
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Parcel was lost in transit and ended up at some random front door! MySweetSmile sent out a replacement with absolutely no quibble at all! So helpful and sorted out the problem there and then. As re... See more
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My order had not arrived but the team contacted me to check on delivery. I explained it hadn’t arrived and within the hour they had checked the problem and resent the item straight away which I receiv... See more
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Nothing to not like really. Nice product- I have realistic expectations about how the product will make a difference. Only thing I’d point out is that the website ordering isn’t the greatest, gets a b... See more
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My Sweet Smile sells good products at sensible prices. Also, their delivery service is excellent. Can't fault them on that one. As this is something that I keep exclusively to myself, I don't recom... See more
Company replied
I am so very impressed with the amazingly next day delivery service which I have experienced. I now look forward to using the My Sweet Smile products which I am sure will precipitate another... See more
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Super quick delivery by amazon courier. Valid trustful company, you will receive good bundle % discounts, and update on tracking ... Products have pleasant mint smell, let's pray it will work t... See more
Company replied
Fast delivery. Ordered extra by mistake emailed to ask for refund and response was within 1 hour. Been using now for 5 days the powder and whitening strips and pen are excellent. It's really cleaning... See more
Company replied
Company details
- Cosmetics Industry
- Beauty product supplier
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics shop
- Toiletries Shop
About MySweetSmile
Written by the company
Over 1 Million Smiling Customers
When it comes to safe, effective and innovative oral care solutions, you can trust MySweetSmile. Recommended by Dentists, our products are 100% peroxide-free and enamel-safe to ensure visible results without any sensitivity or irritation.
Award-Winning Products
- Voted 'Best Teeth Whitening Brand of 2023 & 2024' by The Independent Newspaper.
- Amazon's #1 Best-Selling Teeth Whitening Products.
- Clinically-Proven & Dentist-Approved
Our Delivery Promise
At MySweetSmile, we strive to provide our customers with the very best service possible. We’re proud to successfully deliver thousands of orders per month, however, we’re aware that the occasional delivery issue can still occur.
We’re committed to the happiness of our customers and we want you to feel satisfied with how you receive your order. In the rare event that your order goes missing, we can always guarantee that we’ll deliver a replacement as quickly as possible.
We're Here To Help
If you do experience any problems with your order, or have any questions about our products, please email our Smilecare Experts at [email protected] and we will respond to your concern within 24 hours.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- [email protected]
- mysweetsmile.com
4.4
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely works
Ordering was easy, delivery quick and the product definitely works. It’s still early days but I’m happy so far.
11 February 2026
Unprompted review
Reply from MySweetSmile
Hi Wendy,
It’s great to hear your MySweetSmile order arrived so quickly! We’re excited for you to give it a try and hope you love the results.
If you have any questions or need tips on how to use your new products, our handy How-To Guides (link here) are a great resource. And of course, you can always email us at [email protected].
Thanks again for your support, we look forward to hearing what you think!
- Kayla
The product was delivered quickly
The product was delivered quickly - haven’t used it yet so cannot comment on results
10 February 2026
Unprompted review
Reply from MySweetSmile
Hi Mrs. Morris,
Thank you for your review. We are pleased to hear that your order arrived quickly and that you experienced a smooth delivery.
We look forward to hearing your thoughts once you have had the opportunity to begin your whitening journey. Many of our customers find that consistency is the key to achieving the best results, so we are excited for you to get started.
If you ever need help or have questions about your products, don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Thank you again for sharing your positivity and being part of the MySweetSmile community!
- Mary
I have been using the powder now for…
I have been using the powder now for just over 2 weeks and haven’t noticed any difference but will keep going
10 February 2026
Unprompted review
Reply from MySweetSmile
Hi there,
Thanks for sharing your experience. We understand how frustrating it can be when results don’t appear straight away. The good news is that with consistent use, our Teeth Whitening Powder is designed to deliver results that build over time.
The formula is clinically tested and has the Dermatest® 5-Star Seal of Approval for safety and effectiveness. While 35% of users may notice early changes, the vast majority (65%) begin to see visible results after two weeks of consistent, twice-weekly use. It works gently to lift stains from coffee, tea, wine, and other daily factors, without damaging enamel.
To help you get the best results from your Teeth Whitening Powder, we’ve created a quick How-To video with tips and guidance. You can find it here, along with videos for the rest of our range:
https://www.youtube.com/@mysweetsmile/videos
As you have been using the powder for two weeks, we recommend continuing with the Powder. Many customers choose to use it once a day for the first 1–2 weeks to kick-start their results, then drop back to twice a week to maintain. Each tub provides up to a 6-month supply when used twice weekly, so there is plenty of time for results to build.
If you have any further questions, we’re always happy to help at [email protected].
– Mary
Only just received the power I have…
Only just received the power I have really bad stained teeth with coffee and tea I don't smoke I'm really looking forward for a good result so as of now I'll keep using it
10 February 2026
Unprompted review
Reply from MySweetSmile
Hi Lesleyann,
Thank you for sharing your journey with us. We are pleased to hear that your MySweetSmile Teeth Whitening Powder has arrived safely and that you are ready to begin addressing those stubborn tea and coffee stains.
Our formula is specifically designed to target deep-set tannins from daily habits like caffeine consumption while remaining 100% peroxide-free and enamel-safe. As you proceed, many of our customers find that consistency is the key to lifting those long-term stains and revealing a brighter, natural smile.
We look forward to hearing about your results as you continue with your new routine. If you have any questions or require any guidance along the way, please feel free to reach out to us at [email protected]
- Mary
Sweet smile tooth powder
Good product. Very fast delivery. Will use again
9 February 2026
Unprompted review
Reply from MySweetSmile
Hi Gill,
Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile, we’re so glad it’s making a positive difference for you.
Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at [email protected].
Thanks again for sharing your experience, it made our day!
- Mary
Great communication quick response to…
Great communication quick response to email and issue resolved within a few hours! Products looks like they are making little bit of difference day by day but just started with it.
7 February 2026
Unprompted review
Reply from MySweetSmile
Hi Kim,
Thank you for your kind review. We are pleased to hear that you experienced such efficient communication and that our team was able to resolve your query within a few hours.
It is wonderful to know that you are already noticing a gradual difference in your smile after only a short time using our products. Many of our customers find that results appear progressively, and we look forward to hearing how you get on as you continue with your routine.
If you have any further questions as you move forward with your whitening journey, please do not hesitate to reach out to us at [email protected]
- Mary
Quick delivery but cannot comment on…
Quick delivery but cannot comment on product as only being using for 1 day
9 February 2026
Unprompted review
Reply from MySweetSmile
Hi Justin,
Thank you for your review. We are pleased to hear that you experienced a quick delivery and that your order arrived promptly.
As you have only been using the product for one day, we look forward to hearing about your progress over the coming weeks. Many of our customers find that consistent use is key to achieving their desired results with our MySweetSmile Teeth Whitening Powder.
To help you get the most from your routine, we’ve created a How-To video that walks through usage and application tips. You’ll find it here, along with guides for our full product range:
https://www.youtube.com/@mysweetsmile/videos
If you have any further questions, we’d be happy to help. Just drop us a message at [email protected].
- Mary
(((BE CAREFUL WHAT YOU CLICK)))
Like others before me I also got 3 pots when I only wanted one I recognised what had happened and within 10 minutes emailed them at help @mysweetsmile.com titled cancel, I explained
: order# MSS#479984 Hi I've just placed an order for one tooth powder and somehow clicked for an extra one, I've never tried it before so certainly never planned on spending so much trying a product so could you either cancel my order so I can re-order or refund me back to paypal the amount:
No surprise I heard nothing back from them and 2 days later got it through the door (kudos for fast shipping !! )
No way on this earth would I spend £36 on a product to try out and now find I am expected to shell out 3 quid to return the stuff they could have cancelled from the onset.
Poor practice from this company, be warned.
6 February 2026
Unprompted review
Reply from MySweetSmile
Hi Kathleen,
Thank you for taking the time to share your review. We’re sorry to hear about your experience, and we understand how frustrating this must have been. We’d like to clarify a few key points so the matter can be resolved fairly and promptly.
Firstly, we want to reassure you that we do not add items manually to customers’ carts. After checkout, you were shown our optional post-purchase offer, “Two for the Price of One”. This offer allows customers to add two additional Teeth Whitening Powders for £17.99. It is entirely optional and only applies if it is manually accepted, with a visible “Decline offer” option available at the time. Once accepted, this updated your order total to three powders for £35.98.
As a gesture of goodwill and to make things as straightforward as possible, we have provided a prepaid returns label so you can return the additional promotional items.
Please be assured that we respond to every customer who contacts us, and it is never our intention for anyone to feel ignored. If you reached out, you should have received information regarding our returns and refunds process.
To help resolve this quickly, we have sent you an email at k.*******[email protected]. We’re keen to sort this out for you and look forward to your reply.
- Mary
Great Customer Service
I made a mess of my order but Sophia Harrington of the Customer Experience Team quickly resolved this for me and the intended order was placed which arrived the following day.
Great Customer Service !!
6 February 2026
Unprompted review
Reply from MySweetSmile
Hi Nigel,
Thank you for your kind words! We’re so pleased to hear you’ve had a great experience with our service. Providing a smooth and reliable journey for our customers is always our priority, and it’s wonderful to know we’ve delivered this for you.
We can’t wait for you to try your new MySweetSmile products and would love to hear your thoughts when you do.
If you have any questions in the meantime, feel free to reach out to us at [email protected]. We’re here to help!
Thank you for choosing MySweetSmile, we’re thrilled to have you as part of our community.
- Kayla
Easy product to use with quite good…
Easy product to use with quite good results.
7 February 2026
Unprompted review
Reply from MySweetSmile
Hi Barbara,
It’s amazing to hear you’re enjoying your MySweetSmile experience, thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.
If there’s ever anything you need or questions we can help with, just email us at [email protected]. We’re always here for you.
Thanks again for brightening our day with your review!
- Kayla
Ive had this product before but because…
Ive had this product before but because of high price haven't had it for a while it works but takes time to notice difference
6 February 2026
Unprompted review
Reply from MySweetSmile
Hi Jacqueline,
We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.
If you ever need help or have questions about your products, don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Thank you again for sharing your positivity and being part of the MySweetSmile community!
- Kayla
Reply from MySweetSmile
Hi David,
Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile, we’re so glad it’s making a positive difference for you.
Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at [email protected].
Thanks again for sharing your experience, it made our day!
- Kayla
Very good quality product with quality…
Very good quality product with quality delivery
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi Adam,
Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile, we’re so glad it’s making a positive difference for you.
Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at [email protected].
Thanks again for sharing your experience, it made our day!
- Kayla
Another level on whitening strips.
Fast postage, within a day or 2. I've tried many whitening strips but these are another level..very thick, very sticky, they attach to the teeth without slipping. I noticed a change in colour after 2 days, i'm using them for 7 days at a time, i'm on day 4 now and the difference is very noticeable. They are more expensive than I would usually pay but they seem to be worth the extra cost.
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi Victoria,
It’s amazing to hear you’re enjoying your MySweetSmile experience. Thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.
If there’s ever anything you need or questions we can help with, just email us at [email protected]. We’re always here for you.
Thanks again for brightening our day with your review!
- Mary
Well I am looking forward to seeing my teeth getting whiter soon.
Well, tobe fare I have only just started using the powder. I can see a very small change in colour at the moment. I am hoping to see my teeth getting whiter as I proceed. I am using it twice a day. Is this too much, this is my 4th day.
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi Jennifer,
Thank you for sharing your early progress with us. It is wonderful to hear that you are already noticing a subtle change in the colour of your teeth after just four days of use.
Our Teeth Whitening Powder is safe to use daily, though we suggest twice a week for the ideal balance of results and longevity. Our formula is highly effective at lifting deep-set stains, so a twice-weekly application is usually all that is needed to see significant improvements as you proceed.
We look forward to hearing more about your results as you continue your journey with us. If you have any further questions about how to best use the powder or any other products in our range, please feel free to reach out to our team at [email protected].
- Mary
What a surprise 😁
A lovely easy product to use, will definitely recommend this product to friends and family.. ⭐️⭐️⭐️⭐️⭐️
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi Jane,
We’re thrilled to hear how much you love MySweetSmile! It’s wonderful customers like you who make what we do so rewarding.
If you ever need help or have questions about your products, don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Thank you again for sharing your positivity and being part of the MySweetSmile community!
- Mary
Super fast delivery
Super fast delivery. Product exactly as described.
2 February 2026
Unprompted review
Reply from MySweetSmile
Hi Susan,
It’s amazing to hear you’re enjoying your MySweetSmile experience, thank you so much for sharing! We’re so grateful for your kind feedback and thrilled to have you as part of our growing community.
If there’s ever anything you need or questions we can help with, just email us at [email protected]. We’re always here for you.
Thanks again for brightening our day with your review!
- Mary
Good Service
From ordering and getting buy 1 and the second have price it was very good.
Communication was very good though email.
Received the order in the expected time.
Only criticism is the parcel was left at the door.
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi J. Griffin,
Thank you for your review and for choosing our buy one get one half price offer. We are pleased to hear that you found our email communication helpful and that your order arrived within the expected timeframe.
It is wonderful to know you had a positive experience with the ordering process. That's the kind of service we aim to provide for our customers.
We hope you enjoy using your MySweetSmile products. If you have any further questions as you begin your whitening journey, please feel free to reach out to us at any time.
- Mary
I have once again bought the Tooth…
I have once again bought the Tooth Whitening powder whilst it was on offer. I am very pleased with the product and my dentist commented on the lack of staining on my teeth. Highly recommended. Thanks
4 February 2026
Unprompted review
Reply from MySweetSmile
Hi Carol,
Thank you for your kind words! It’s fantastic to know you’re enjoying MySweetSmile, we’re so glad it’s making a positive difference for you.
Your support means the world to us, and we’re always here if you have any questions or need advice. Feel free to email us anytime at [email protected].
Thanks again for sharing your experience, it made our day!
- Mary
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