My Symple Loan Reviews 6,053

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and genuine care. Reviewers felt supported and comfortable throughout the entire process, with representatives taking the time to thoroughly explain everything and address any concerns. Consumers highlight the exceptional customer service, noting that representatives were patient, respectful, and understanding of their individual situations. People appreciated the user-friendly experience and the service provided. Many reviewers specifically mentioned feeling at ease and confident in their decisions, thanks to the clear communication and comprehensive guidance they received. However, opinions on payment experiences appear to be mixed, with a wide range of views expressed.

Based on these reviews

Rated 5 out of 5 stars

Caleb was extremely friendly and knowledgeable. He made an extreme effort to assist me and getting me setup for underwriting extremely fast. There was no judgement of previous credits issues and I fel... See more

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Rated 5 out of 5 stars

I was a bit skeptical about even contacting a lender to resolve my situation. Now I am extremely happy and glad I did. My representative, Kevin, seems to be very knowledgeable of whats out there and w... See more

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Rated 5 out of 5 stars

Matt helped me through the process of understanding Symple Lending, what they do and how they can help me. He was very kind and knowledgeable. I felt I could trust him and his experience. Thank you Ma... See more

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Rated 5 out of 5 stars

Kevin was friendly. He explain everything in great deal. He had NO problem going over things until I understood the program thoroughly. You could tell he has great people personality and being in the... See more

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Rated 5 out of 5 stars

The consultant I worked with Brianna was very knowledgeable about the services and made me feel comfortable about a situation that had been very hectic for me for some time now. She explained each ste... See more

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Rated 5 out of 5 stars

Brad made my experience very easy, stressfree due to his patience, kind demeanor, respectful, caring energy. Brad is Professional,c ompetent, efficient knowledgable skill set he has. He is a great wo... See more

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Rated 5 out of 5 stars

Aaron is very smart & knowledgeable about a client's needs & enable me to be debt free in three years or 36 months without paying high interest rates! He's very approachable, respectful & friendly! Aa... See more

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Rated 5 out of 5 stars

Definitely the best experience I have ever encountered with a financial adviser representative. The level of care and thorough guidance is something I will never forget. Bryan is a national treasure a... See more

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Rated 5 out of 5 stars

Vic Hernandez made this a very good experience. He was polite , he walked us through everything he answered all our questions. He was considered of our hardship and made sure he explained all our opti... See more

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Rated 5 out of 5 stars

I felt very comfortable speaking with Aaron about a very private and stressful situation I have with Credit Card Debt. He absolutely took his time and answered all my questions and never once made me... See more

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Rated 5 out of 5 stars

I was a CSR for over 20 yrs and only a handful that I encountered were memorable. Jonathan is genuinely one of a kind! He has an awesome personality and has top of the line customer service skills. H... See more

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Rated 5 out of 5 stars

She made me feel heard and explained everything throughly. She answered my questions and didn’t rush me. Walked through the documents and let me know that she is available should I have additional q... See more

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Rated 5 out of 5 stars

Carlos was a pleasure to speak with and he made me feel very comfortable explaining my embarrassing situation. He really had all of my best interest in my situation and gave me great options and sup... See more

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Rated 5 out of 5 stars

Anastasia was amazing- so knowledgeable and thorough with all the details. She made sure I understood every step of the way! Anastasia put me at ease and she built trust with me by being relatable, ho... See more

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Rated 5 out of 5 stars

David Mallard at Symple Lending was incredible to work with. During a time in my life when I truly needed guidance and support, he helped me get closer to becoming debt free and gave me a sense of rel... See more

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Rated 5 out of 5 stars

Mr Jack Doherty was very informative and patient with me. He explained everything thoroughly and came up with the best plan for me. I feel confident I’ll be on the right path to improving my credit sc... See more

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Rated 5 out of 5 stars

Cailyn has been incredibly informative and truly knowledgeable in everything she does. From the very beginning, she made me feel that there is light at the end of the tunnel. Speaking with someone l... See more

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Rated 5 out of 5 stars

When I was speaking with Alex it felt like I was talking with a close cousin. I’m a blue collar worker and definitely not a people person but something about this guy I don’t know. He understood all m... See more

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Rated 5 out of 5 stars

Spoke with Steve and he was great. Super positive answered all my questions quickly and made several attempts to make sure I was comfortable with the process. The process was very smooth and I did not... See more

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Rated 5 out of 5 stars

Justin took the time to fully explain the process and make sure everything was within my budget. Justin cared about the situation and actually talked to me like I was a person rather than just another... See more

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Rated 5 out of 5 stars

My experience was phenomenal with Julie had time think about the whole process before making decision. I was not pressured into making decisions and when I finally decided to follow through a few week... See more

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Rated 5 out of 5 stars

I was assisted by Frank Carlopio. I was very satisfied with the entire interaction.He was very polite and professional. He explained everything clearly and made me feel more at ease with overall s... See more

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Rated 5 out of 5 stars

My Representative was AMAZING! He understood my needs and showed compassion and patience. I suffered a dreadful divorce and my credit was affected. He then had a colleague assist with set up on app.... See more

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Rated 5 out of 5 stars

Carter Monacell cared about me as a person. He asked about my hardship impacting my credit and when I explained about my son Dying and having health issues after his death Carter worked to get me int... See more

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Rated 5 out of 5 stars

The experience was very fluid from start to finish. Clear communication, great follow up, and put our financial status in a clear format where we could review and make informed decisions on what we c... See more

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Rated 5 out of 5 stars

Brenda was super helpful in answering all questions clearly. She tried to help me the best she could. Ultimately I chose to not move forward with the debt settlement program “freedom debt relief” beca... See more

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Rated 5 out of 5 stars

Melanie Le was very helpful. Took her time to explain all the details I needed to know and understand about the program available to me and which path to take. I was very satisfied with the plan intro... See more

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Rated 5 out of 5 stars

The person I dealt with from my initial call was very friendly and explained everything in detail. He answered all of my questions and I didn't have any doubt moving forward with the program. I was fa... See more

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Rated 5 out of 5 stars

James was very knowledgeable on what he does. Made me feel at ease and confident that my debt will be taken care of. I’ve tried speaking to other companies and speaking to James made me comfortable an... See more

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Rated 5 out of 5 stars

Caitlin was very patient and made sure that everything we went over was clear and made sense to me. I appreciated her being flexible with me when scheduling our calls and being mindful of the time dif... See more

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Rated 5 out of 5 stars

First of all, I NEVER NEW I BOUGHT ANYTHING. LOL 2 MINUTES INTO CONVERSATION IT FELT LIKE I WAS TALKING TO MY BROTHER. IT WAS A GREAT PLEASURE DOING BUSINESS WITH JAMES... See more

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Rated 5 out of 5 stars

Tony answered all of my questions in detail and was very knowledgeable. I immediately felt supported. He took his time in his explanations and went above and beyond! I cannot say enough good things ab... See more

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Rated 5 out of 5 stars

Answered all my questions and explained as we went. Whole thing took about 30 mins over the phone. Do know if you're calling about a loan and not approved, you'll be steered towards debt relief servic... See more

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Rated 5 out of 5 stars

Charlene called me, she was extremely pleasant, professional, personable, knowledgeable, extremely kind and patient. I didn't get frustrated, she reassured me I will be dealing with one person. I... See more

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Rated 5 out of 5 stars

I’m extremely grateful for the help I received from Tyler Havird. During one of the worst times in my life, he took time to thoroughly explain everything and made sure I truly understood the process.... See more

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Rated 5 out of 5 stars

Derek was absolutely amazing and helpful to both me and my wife in our current unresolved financial circumstances. We are excited to work with him in our journey to becoming financially sound. A... See more

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Rated 5 out of 5 stars

I was feeling so stressed and emotional when I reached out about debt consolidation, but Jeff from Symple truly made all the difference. He was incredibly empathetic, patient, and never made me feel j... See more

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Rated 5 out of 5 stars

Mr. Wade was very knowledgeable and eager to help me to understand how Freedom worked. He answered all of my questions and made me feel comfortable and relaxed while discussing my situation. He had e... See more

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Rated 5 out of 5 stars

Christopher Marin made this process very easy. He took the time to talk about Turnbull team, explain how Turnbull could help men and would be with me all the way. He explained everything he knew abo... See more

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Rated 5 out of 5 stars

Geraldine was absolutely amazing. She was very professional did her job but also made you feel very comfortable. She was very easy to talk to…..answered all questions making sure you understood everyt... See more

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Rated 5 out of 5 stars

Tom was extraordinarily helpful. I appreciate how thorough he explained every detail and helped me understand every scenario. He walked me through a tough decision and in the long run I feel it was f... See more

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Rated 5 out of 5 stars

Financial hardship is probably one of the most challenging things to walk through. Increasing interest, not being able to make minimum payments to my creditors. Brad offered simple, easy and effective... See more

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Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Finance broker
  4. Financial advisor
  5. Non-bank financial service

Written by the company

My Symple Loan is an innovative financial services company that is focused on providing solutions to consumers to reduce their debts. By creating an effective strategy to overcome the burden of being in debt, our goal is Symple. To provide peace of mind by advocating for consumers and guiding them through a path to becoming debt free with financial products that are Symple and transparent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All parties took time to help me with…

All parties took time to help me with my financial issues. I truly appreciate their help and assistance. Although I have to opout at this time, I will certainly be back to reapply once I get my banking situation solved so that we can go forward . Thank you all so-ooo much Sharon

11 February 2026
Rated 5 out of 5 stars

Great Service

Just having a person explained with major details the process and not hide anything is a plus! He did that.

11 February 2026
Rated 5 out of 5 stars

Perfection

How everything was handled in a fast timely manner without cutting corners and explaining in detail, relating ,understanding and caring while maintaining perfessionalism

11 February 2026
Rated 5 out of 5 stars

My Experience

Deonte was very knowledgeable. Not pushy, yet informative. Pleasant demeanor the entire call.

10 February 2026

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