Urban Jungle Reviews 12,773

Unbelievably clear and easy to see what getting for what is usually highly complex. Price was half LV who couldnt get close to matching. Like all insurance the true test of quality lies with what ha... See more

New customer review … Flawless, fast sign up and none of that nonsense asking lay people a slew of unanswerable questions about the roof and whether mercury was in retrograde when it was installe... See more

Getting quotes from several companies but stopped and purchased when I got Jungle's quote. Everything is against me - age, existing medical conditions. Needing medical treatment and perhaps repatria... See more

cheapest quote with additional add ons that current insurance company couldn't match. SO price wise very good but gather wont know how good a choice this company is until i am required ever to make a... See more

We have been with one company for years but another insurance took it over wasn’t happy so looked for another and it’s a right faff tenants insurance for high rise flats . Urban Jungle was pretty pain... See more

Only just purchased this product today, so can only comment on purchase of policy. Site was easy to use, and inputting required information went smoothly. Really happy when I received quote, as very... See more

An excellent quote and happy to have come on board with my Home and Contents Insurance. Urban Jungle have saved me a fortune after my previous quote from my present Insurance company who doubled fro... See more

Had issue with my roof, and water (moisture ) coming through my sons ceiling, Urban Jungle sent someone out to look at it, saw the problem, Urban Jungle gave my a quote for repair! Done some paperwo... See more

First time for many decades I've had a lower renewal cost compared to the previous year... At last a company that rewards loyalty and appreciates that it is less expensive to keep a customer than to f... See more

Have been dealing with this company for last couple of years for student insurance. Simple easy to navigate to what I need. Clear policy and what’s included. Different levels of cover. Reasonable... See more

An insurance company I've never heard of but it came out as cheapest on a number of comparison websites. When I went into the company site, each aspect of cover is broken down as to how much it costs... See more

A very good quote for my contents insurance. Information by message when its due to come out of my bank every month is important. I havent had to use this insurance company, as yet, but have always fo... See more

I highly recommend Urban Jungle. We needed to make a claim due to a burst pipe in the loft and part of the ceiling coming down. I was extremely stressed but that was eased by our lovely claims... See more

Easy to get new home/contents insurance. Used compare the market who showed these as cheapest, Followed the link to their site and confirmed/adjusted answers and the slightly revised premium still £5... See more

Very easy to use to recive a quote. Easy to input all details and user friendly. What made it stand out from other sites was it allowed for first time buyers / those buying a property who may not... See more

After having my payment denied by my bank twice, for some reason, all went smoothly. Urban Jungle are the only company who let you insure month by month and price is reasonable. I needed short-term bu... See more

Cheap insurance for my son at university. But terrible experience. As a student the parent usually buys the phone and laptop etc. My son had his phone stolen and they won’t pay out as the purchase for... See more

No issues until I moved house. I notified my move by email and wanted to transfer my insurance but the response was that I must set up an account/password etc and do it myself online. Like most... See more

Had a horrible experience when my son’s phone was stolen in London during a birthday trip - Ben at Urban Jungle helped me to put in a claim quickly and told me what I needed to do/get. Due to his effo... See more

Compared House Insurance quotes through Money Saving Expert & selected Urban Jungle as its Customer ratings were extremely good. Overall price of under £97 for a year's cover beat my renewal cost f... See more

Great price for home insurance, pay monthly isn’t a lot more than paying full amount. Found urban jungle via confused.com Only issue was paying, but managed eventually. Maybe me 🤔😬🫣all done I ho... See more

Good website, easy to use and more comprehensive details on T & C's to some other quotes I received, so I could make a more informed decision on what was actually being provided. Cover appears superio... See more

All of a sudden my monthly insurance cost with Urban Jungle jumped up by around 30%. When I queried this I was told that the notification of price increase email had bounced which apparently was my fa... See more

WORST COMPANY EVER AVOID!!! 14 months ago reported a leak with our roof. Work carried out I correctly now saying we aren’t covered despite being in a worst situation that previously in. Niall the cla... See more

Found Urban Jungle on Comp the Market with others but just felt they offered me the same cover as my existing insurer. Easy site to complete the questions and sign up. One issue is my money was taken... See more

At first was told that damage was covered then they changed their mind. I believe their decision was unfair and wrong and hinged on the difference between a leak caused by plumbing inside the home (co... See more

Unfortunately I got to point of putting in my payment details and the website then stated, it was unable to cover my house insurance, my criteria didn't pass some checks, yet my credit card has st... See more

ZERO!!!! ABSOLUTE JOKE, COULDN'T PROVIDE AN ONLINE QUOTE FOR MULTI TRAVEL TO THE USA, WE HAVE ZERO MEDICAL BUT CONDITIONS BECAUSE 'OF OUR MEDICAL CONDITIONS' IT COULDN'T PROVIDE A QUOTE......MAKES AB... See more

I have been with Urban Jungle (Ex Get Safe)for over 3 years now and love their no nonsense straightforwardness. I struggle with anxiety and become very overwhelmed ever since covid so when I eventuall... See more

Waiting for some tests and tried to get insurance from other providers using popular on line insurance brokers. Despite being given a green light by my doctor to travel, could not get insurance anywh... See more

Quick and simple way to get insurance. They appear to be one of the very few providers to allow a monthly rolling contract. Good cover and additional extras can be added for a reasonable price. Cust... See more

Cheapest quote. A lot cheaper than current, and gave advice on changes when I move house, very quickly in writing. I needed those answers in order to determine whether I should insure for 3 weeks befo... See more

Seems so flexible at touch of a button. I put 4000 pounds for insurance for things away from home. I was reminded of hearing aid costs that, then I need to up insurance for anything in addition mobile... See more

UJ kept jumping my prices up and gave poor reasoning when queried, with apathetic (borderline rude) customer service agents. I'd never made a claim, been a loyal customer, but my insurance price doubl... See more

Quick, clear and concise. Easy to use without stress through confused.com . I love all the little add ons and seriously appreciate it. Very fast with a reasonable price. I'm hoping to stay with them... See more

The quote for Home Contents Insurance was relatively simple and easy to process. However when go into the email to download our policy. It does not download it!! This is frustrating so we require some... See more

They had the best price from Confused.com and the online application process was quick, clear and easy. Good information and detail provided at each step. Only gave 4 stars as it was an application, h... See more

Been a customer for 6 + years. Policy was accidentally cancelled - had an email asking was this an error , contacted them to say it was. Was told they can't reinstate policy and I would have to take... See more

First time checking these guys out, had a quotation of £398, upon a final checklist the CCJ I’ve got through no fault of my own pushed it up to nearly £800. I can’t see how that affects the price or t... See more

Very clear what's covered and what isn't. The only reason why I deducted 1 star was because their IPID was slightly outdated; they had removed an exception to coverage and I only found out through liv... See more

I loved how Urban Jungle made it really clear what impact my decisions had on my premium. For example, when I adjusted the excess that I wanted to pay, I could see with each click of the button the di... See more

I went through compare the market and chose to have £50 voluntary excess. Urban Jungle stood out because they do not charge a deposit and no fees to make changes or cancel. However when I went to take... See more

Have been using various types of insurance for decades including the big boys and smaller firms. What can I say other than switch to these guys and save money and get an excellent service and a bri... See more

A very competitive quote, even though more was added to quotation the price was a £100 cheaper then the company we used last year. Information needed to complete quote was very straightforward and was... See more

not a company to go with they took over three months to deal with a claim my misses took the policy out and still haven’t dealt with it the case has been sent back and forth between two offices they... See more

Useless. Spent a lot with them on home insurance, but when the unfortunate time arises where one needs to make a claim I found then unhelpful, uninterested & although they accepted the claim all the... See more