NetBet.co.uk Reviews 2,694

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the customer service and the staff, finding them quick to reply and helpful in resolving issues. People appreciate the fast payouts and the easy navigation of the platform. Many consumers highlight the positive experience and express their gratitude to the team. However, some reviewers have expressed concerns regarding the website and the payment methods, indicating a high level of disagreement about them. Some consumers report that the offers do not always load and that the deposit limit is low. Some people report slow withdrawals and demand of several documents before receiving the payment.

Based on these reviews

Rated 4 out of 5 stars

Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more

Company replied

Rated 4 out of 5 stars

They have a range of games on slots. Withdrawals can be tricky. On payment history , the withdrawal process is completed when the color is green and amber when withdrawal is still pending. So if you d... See more

Company replied

Rated 4 out of 5 stars

Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more

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Rated 4 out of 5 stars

Really good bookmaker.. great selection of markets on sports betting and more casino games than its competitors. Only downside is deposit limit is really low and its been a struggle to increase. Under... See more

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Rated 5 out of 5 stars

Decent site, good range of games, daily little promos on the site plus more emailed sometimes. Payout when i won was quick, and if any issues, customer service are super quick to reply. Special menti... See more

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Rated 5 out of 5 stars

Best betting app I have used so far with the most friendly live chat agents you could ever meet. Carl is the one I have contacted about several different issues and he'd helped me each time, with veri... See more

Company replied

Rated 5 out of 5 stars

It has good range of games plus its daily wheel for now, I'm sure it might be different in the future but it's really good and not only gives you spins on a good game, unlike other sites which gives y... See more

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Rated 5 out of 5 stars

Hi everyone I have had netbet account for some time now although I have only just started playing a few days ago and since I have won. And like every one else I have been eager to to receive my funds... See more

Company replied

Rated 5 out of 5 stars

well... after dropping a 1* review on Pokerstars and their awful site experience, came to NetBet. Made account, deposited. lost initial deposit of £200. Decided to give it another go. Within an hour... See more

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Rated 5 out of 5 stars

I spoke with a customer service representative named Carl who was really helpful especially being a newbie to using gambling sites. I got in touch because my free bets hadn’t arrived on my account a... See more

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Rated 1 out of 5 stars

Slots win not paid into account. If hadn't known balance it wouldn't have been paid. Customer service replies quick, but referral to customer services, then tech, then game provider meant it took o... See more

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Rated 1 out of 5 stars

I cannot believe how this site has positive reviews. They restrict the amount on a bet you have a realistic chance of winning but when it comes to cyber sports guess what none at all!!! I tried to pl... See more

Company replied

Rated 4 out of 5 stars

I've been playing at NetBet Casino for several months now, and I can confidently say it's one of the best online casinos out there. The site is user-friendly and well-organized, making it easy to find... See more

Company replied

Rated 5 out of 5 stars

Good offers, bets and I've used their customer service twice and they are great at addressing your issue in a polite manor. You fill in a form with your query and they get back the same day. Tha... See more

Company replied

Rated 5 out of 5 stars

BRILLIANT, BRILLIANT, BRILLIANT. Netbet casino is by far the best online casino you'll find , I've been on load's of sites and it's the same old thing you get robbed blind or if you do have a good w... See more

Company replied

Rated 1 out of 5 stars

First time using NetBet and the interface seemed rather good. After a couple of days playing (low limit, low stakes), it doesn’t feel right. Games play way differently to other sites and NetBe... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with net bet. Signed up with a new customer offer . Free sons credited right away, played them and got a small win. I withdrew last night and woke this morning to the funds... See more

Company replied

Rated 5 out of 5 stars

Good overall experience. The platform is easy to use, but there were minor delays in support response. Everything else worked well, and the service is reliable. I would recommend it, though a few smal... See more

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Rated 1 out of 5 stars

Disgusting experience!!! Kept £500 of my own money for 1week without explanation just “we need to do additional checks”. Sooo slow, still waiting for them to release my money, after 1 week. They have... See more

Company replied

Rated 1 out of 5 stars

Don't know if when people register if there are people given a cross next to their name but my experience on this site since I joined has been utterly disgraceful. Had a withdrawal problem that took a... See more

Company replied

Rated 1 out of 5 stars

Good luck trying to withdraw anything from this app. I have sent them my bank statement 3 times & the only reply I can ever get from them is the same copy & pasted email requesting my stateme... See more

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Rated 1 out of 5 stars

Wont allow me to withdraw my funds despite supplying ID as requested. Also they did not honour their promotions. Steer clear of this company plenty of better sites around

Company replied

Rated 1 out of 5 stars

Do not go on this site they won't pay out they're frauds. They obviously allowed me to deposit after I uploaded my passport and bank statements but when I made a withdrawal they requested the... See more

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Rated 1 out of 5 stars

Really trash gambling site/casino they take long to withdraw while vavada/roobet withdraw 1000 of euros in half a hour + you need verification and when you send verification they tell you that its not... See more

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Rated 1 out of 5 stars

Wish I could give 0 stars can't withdraw your money after making several deposits. Stay away from this casino. Quick to take your money but don't want to pay out. Why not ask for all documentatio... See more

Company replied

Rated 1 out of 5 stars

I opened an account and they wouldn't let me deposit until my account was verified so I uploaded my passport and bank statement which they accepted and then allowed me to deposit. I then made... See more

Company replied

Rated 1 out of 5 stars

Do yourself a favour and stay well clear !!!!! Absolute joke is a massive understatement, I deposited £1k had 1000 yes 1000 spins and didn't get a single bonus !!!! Clearly something afoot !! I've be... See more

Company replied

Rated 1 out of 5 stars

felt compelled to write this review for a few reasons- firstly, customer service- useless- don't even bother. all they do is copy and paste secondly, withdrawal times are painfully slow... See more

Company replied

Rated 1 out of 5 stars

How the hell does this site get any customers?? Upload documents is a pain in the a*se. Driving licence uploaded, a letter with my name on cannot upload. They don't allow screenshots so can't screensh... See more

Company replied

Rated 1 out of 5 stars

Don’t be fooled by the 5 star reviews This site is clearly rigged and fixed… I’ve probably deposited almost £200 in a month and not had a single big win. Almost every game takes ages to bonus yet w... See more

Company replied

Rated 1 out of 5 stars

I lost a decent winning bet because of this sites flawed system . I was playing live casino (lightning storm) so I placed the bet and before the game started my bets was rejected. If the bet hadn’... See more

Company replied

Rated 1 out of 5 stars

Please explain why a verified account needs in excess of 48 hrs to withdraw funds, most other sites are instant, yet 60 hours on and i am still waiting. Not happy at all Update.... 3 days o... See more

Company replied

Rated 1 out of 5 stars

I had an account with Netbet. I placed a few bets but then they restricted my account. The worst thing was that they then asked me for SEVEN ID photos before they would let me withdraw my £200. W... See more

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Rated 1 out of 5 stars

I'm only young but I thought I'd give a go I played just ten pound never had or needed a email I'm 19 so used a auto fill one on lap top from mum and dad I played 10 pound won 72 and was was so happy... See more

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Rated 1 out of 5 stars

I submitted documents, received email to say that my account has been verified. I am waiting on my withdrawal and went to login to check status of withdrawal and it says that my account has closed... See more

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Rated 1 out of 5 stars

Absolutely a joke. I recently joined no problem I deposited 10 pounds and one about 40 quid when I went to withdraw it they would not pay out. Kept asking for the transaction details from my bank from... See more

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Rated 5 out of 5 stars

Having been on Netbet now for a few months I have been happy with the way my account has been managed. I can be rest assured they have their customers their priority so not to over spend and regular... See more

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Rated 1 out of 5 stars

As most of the platforms they are employing bots to keep betting even if the game is on our side. I understand that the people are stupid sometimes but it happened so many times where there is 21 and... See more

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Rated 5 out of 5 stars

Finally someone that knows what customer service is all about.. A big thank you to Natasha who took the time to check and double check things as tho gs can go wrong and you never know . But I was bera... See more

Company replied

Rated 1 out of 5 stars

Rigged against no deposit players, and rigged in favour of the house players, shills, and fish. Why else to these turds keep on and on and on hitting outs, especially when they play garbage hands. Gar... See more

Company replied


Company details

  1. #16 of 43 best companies in Online Casino or Bookmaker
  2. #4 of 11 best companies in Betting agency
  3. #9 of 26 best companies in Casino
  4. #36 of 36 best companies in Lottery vendor

About NetBet.co.uk

Written by the company

Bet £10 & Get 100 Free Spins
- 1. Opt-in & Bet £10 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Hazel answered my query

11 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

We’re glad to hear that Hazel was able to answer your query — we’ll be sure to pass along your feedback.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

11 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Pearl,

We’re thrilled to hear that you experienced amazing customer service — thank you for your kind words!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great customer service

Great customer service , Carl helped me navigate my problem and resolve it when I was the one who messed up.

11 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

We’re really pleased to hear that Carl was able to help you navigate the issue and get everything resolved, even when it was an honest mistake. That’s exactly the kind of support we aim to provide.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

The experience is great and customer…

The experience is great and customer service is very quick.

11 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Cheryl,

We’re delighted to hear that you’re having a great experience and that our customer service has been quick to assist you. Thank you for sharing your feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Nick & Natasha very helpful & friendly…

Nick & Natasha very helpful & friendly in the support chat. Sorted out the problems I faced.

11 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lewis,

We’re really pleased to hear that Nick and Natasha were helpful and friendly, and that they managed to sort out the problems you faced. We’ll be sure to pass along your kind words to both of them.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

The service was smooth

The service was smooth, no difficulties. Straight forward and professional!

10 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Michal,

We’re delighted to hear that you found the service smooth, straightforward, and professional — that’s exactly the experience we aim to provide. Thank you for sharing your feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Terrible company

Terrible company , excluded me from promotions after only winning 1 bet.
I didn’t even sign up for the welcome offer.. jokers

10 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

We’re sorry to hear about your experience and understand how frustrating this must have felt.

If you haven’t already done so, we kindly ask that you get in touch with our support team at [email protected]
so they can review your account and provide you with clear clarification regarding your promotion eligibility.

Best regards,
The NetBet Team

Rated 5 out of 5 stars
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Thirulinganathan,

We’re really pleased to hear that you received a quick response and found our team extremely helpful — thank you for your kind feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Do yourself a favour and stay well…

Do yourself a favour and stay well clear !!!!! Absolute joke is a massive understatement, I deposited £1k had 1000 yes 1000 spins and didn't get a single bonus !!!! Clearly something afoot !! I've been gambling for some time and have accounts across the board , never in my entire history has this happened before ,like wtf, seriously!!! This has nothing to do with the randomness of the machine ,thats pretty clear , closed account immediately, also video screenshot my entire session which I shall be passing to the appropriate authorities, totally disgusting, your literally stealing and giving zero chance of winning that is pretty evident ,, gambling commision need to shut these down , disgraceful, robbing cnuts!!!

8 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Shaun,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.

We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.

We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at [email protected]. We’re here to assist you.

Thank you again for your time, and we hope to welcome you back soon.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Fast and helpful

Fast and helpful. Resolved my problem very quickly.

7 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Kate,

We’re really glad to hear that your issue was resolved quickly and that you found our support fast and helpful. Thank you for sharing your feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Easy to deposit not so easy to get your…

Easy to deposit not so easy to get your money back. Still waiting on my withdrawal. Sent the same document over and over and keep getting copy and pasted the same message. Scam stay well clear

6 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Jordan,

We’re really sorry to hear about your frustration and understand how disappointing this situation must feel. Please note that we are required to follow a closed-loop policy, which means withdrawals must be returned to the same payment method used to deposit, in line with regulatory requirements.

If we’re unable to return the funds to that original method, we may need to request additional documents, such as a bank statement, to ensure the funds are sent safely and correctly. We appreciate that repeating this process can be frustrating, and we apologise for the inconvenience this may have caused.

We’d like to help get this resolved as soon as possible. Please contact our support team at [email protected]
, and they’ll be happy to review your case and provide clear guidance on the next steps.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Good customer servive

Carl was great and very quickly resolved my query.

6 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Oli,

We’re really pleased to hear that Carl was able to resolve your query so quickly — we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Basically thives who won't process…

Basically thieves who won't process withdrawals but happy to accept deposits

4 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Colin,

We’re really sorry to hear that you feel this way and understand how frustrating this experience must be. Please be assured that we do not withhold withdrawals intentionally. We are required to follow a closed-loop policy, which means withdrawals must be returned to the same payment method used to deposit, in line with regulatory requirements.

If we’re unable to return the funds to that original method, additional documents, such as a bank statement, may be needed to ensure the funds are paid out securely and correctly. We appreciate that this can be inconvenient, and we apologise for the frustration this may have caused.

If your withdrawal is still pending, we’d genuinely like to help resolve this. Please contact our support team at [email protected]
, and they’ll be happy to look into your case and assist further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great service

Great service

4 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Joelene,

We’re glad to hear that you received great service — thank you for taking the time to share your feedback.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 4 out of 5 stars

Descent but verify ins and outs

They have a range of games on slots. Withdrawals can be tricky. On payment history , the withdrawal process is completed when the color is green and amber when withdrawal is still pending. So if you do multiple withdrawals , they might change the color to complete without wiring the money. They call it a bug in the system. They will fix it if you noticed it and contact them. customer call it theft. I lost £10 of my winnings due to that loophole.

31 January 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Geronimo,

Thank you for your feedback.

We’d like to clarify that there was indeed a display issue affecting the withdrawal status, which has now been fully fixed on our side. We sincerely apologise for any confusion or inconvenience this may have caused and understand why it could have been frustrating.

If you have any further questions or need additional assistance, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to help.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Excellent customer service

Carl was very helpful, polite and quick. Thanks for you time and help

3 February 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Michael,

We’re really pleased to hear that Carl was helpful, polite, and quick to assist you. Thank you for taking the time to share your feedback — we’ll be sure to pass it on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Wont allow me to withdraw my funds…

Wont allow me to withdraw my funds despite supplying ID as requested.
Also they did not honour their promotions.
Steer clear of this company plenty of better sites around

3 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lee,

We’re sorry to hear about your experience and understand why this would be frustrating. Please be assured that we never stop customers from withdrawing their funds — withdrawals can be made directly by accessing Cashier → Withdraw without any issue.

Regarding the promotion, we’d really like to look into this further, as promotions are applied according to specific Terms & Conditions and may depend on opt-in or wagering requirements. Our support team will be happy to review this with you and clarify what happened.

Please get in touch with our support team at [email protected]
, and they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

No complaints from me

Decent site, good range of games, daily little promos on the site plus more emailed sometimes. Payout when i won was quick, and if any issues, customer service are super quick to reply. Special mention to Harvey who sorted out something for me today, and got me a better outcome than i was expecting :)

3 February 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Maggie,

We’re really glad to hear that you’re enjoying the range of games and the daily promotions, and that your payout was processed quickly. It’s also great to know our customer service team has been responsive when you needed help.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at [email protected]
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

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