Nimara.se Reviews 4,855

Customer service is answered by AI which is somehow not able to handle the complicated issues, but there is no human intervention to make it right.

I ordered 1 couch and 2 beds in the very beginning, but it shows the delivery date for the beds are very late due to stock issue.
We cant wait for that long, so we decided to cancel the beds and ordered it from the different supplier.
After few weeks, Nimara doesnt provide any information about the delivery status.

We called couple times until we finally sort it out, but it's a very long tiring process

I have got the product eventually, the delay was from the delivery company they probably lost it I don’t know. Nimara had sent me a new product, such beautiful and comfortable, thank you Nimara, sorry for being angry with you, overall it wasn’t your fault. Thank you again for such beautiful fåtöljen ❤️❤️.

I have never experienced such a complicated complaint system as this company's, first you fill out a complaint and then you get 3 suggestions for solutions, 2 of which are pure jokes. Which do not even correspond to a fraction of the price of the item. And then when you choose to return the item and get replacement goods, you need to fill everything out again with pictures again that you have already reported.

Just received my 4 dining chairs. Everything was perfect. Packing, delivery was fast and most important looks same as on photos as well as according to item description. Will buy something soon for Nimara. Very happy with overall service. .

I purchased four chairs, and one of them was delivered with two defective screws belonging to the legs, which causes the chair to wobble and not stand level. This is a clear manufacturing defect and a failure in quality control.

What makes this situation unacceptable is the handling by customer service. Responses take 1–2 weeks, and when they do reply, they do not address the actual issue described. Instead of providing a solution or taking responsibility, they simply state that they intend to close the case.

This behavior shows a complete lack of accountability. The company is clearly unwilling to take responsibility for its own mistakes, and no compensation or proper replacement has been offered despite the obvious defect.

I strongly advise others to avoid this company. Their quality control is poor, and when defects occur, they do not stand behind their products nor compensate customers for faulty quality.

Table is not in excellent quality

bought a beautiful chair and the delivery service was excellent

Hectic process with customer sercice, it took me 2 weeks and more than 10 mails to get a refund on a defective item.

Got scammed and not received my product they have stoped answering my mail and have totally ignored me

Faulty product and very slow response requiring many iterations to fix with multiple mistakes made during process
Avoid if you do not have extensive time and patience

Very slow and bad communication with nimara team

Great product, quick delivery

Ordered Table Lewis in smoked oak. Delivery delayed 2 weeks. Finally received it then I saw the difference of the color. It was green/yellow brown. So different than the picture on the website. I seriously wrote like 12 e-mails and still got no respond. I just want to return the damn thing. Customer service is horrible. I eventually contacted them on instagram and even the social media team admitted the color difference.
Don’t buy anything from this site.
The products are low quality and the customer service is non responsive. So so soo disappointed and frustrated.

order cancellation was a mess, taking time to get the refund

Ordered 4 chairs and they came very quickly. Noticed that one of the chairs had two legs marked "A" instead of one A and one B. Wrote to costumer service and they apologized and sent me a new leg straight away. I received the new package very quickly and it was a whole new chair, not just one leg. All resolved in a matter of days. Awesome costumer service and great quality so far.

Quick delivery and surprisingly good prices for the quality

Bought a Soffa (Sinus - Vändbar, bäddsoffa med schäslong och förvaring i grått) online. Quality of the wood is really poor, it was peeled off in some places. I would like to return, but consider all the large shipment back and admin process i decided to give up.
Another thing the soffa was delivered after 2 weeks instead of couple of day as mentioned in the website. So better call customer care and confirm if that is available in stock rather than trusting the website.
Lessons learned , never buy soffa online

just wanted to say thank you for the wonderful product. It is very beautiful and of excellent quality. It completely transformed the look of my living room — it feels like a brand-new space now!

I truly appreciate the attention to detail and the craftsmanship.
Thanks again for a great experience.

Best regards,
Marwan