I ordered twice from this company and received my goods in both cases, nice hoodies, good weight, good quality. Second delivery took ages and the delivery information was all over the place. I see lot... See more
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Review summary
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Based on these reviews
Do not use
Do not use! Ordered a coat on 21.1.26 and still not received. Impossible to get response from them- just shows on route….. will be contacting credit card company for help!
Wish i had read the trust pilot reviews…
Wish i had read the trust pilot reviews before ordering! Item still not received and timing has exceeded their shipping policy terms yet i am left fighting for a refund!
SCAMMERS, AVOID
SCAMMERS. AVOID.
Order hasn’t arrived I’ve been waiting 5 weeks. £80 jackets on ‘sale’ down from £180 or something like that. Hasn’t shown, now they’re not responding to email regarding the purchase, they took my money and didn’t produce any products. DO NOT USE THIS COMPAY. Please take my experience on board, you do not want to be dealing with these guys. They’re not even based in London, despite been called ‘noir London’ absolute joke of a firm!!
Never ever again will I be ordering…
Never ever again will I be ordering from this company, it took 2weeks to arrive for starters, when it finally arrived the quality was terrible along with it not fitting, i then try to start a return and they are requesting pictures of the jacket while im wearing it? Terrible company for your own sake never ordered from them!!!
I would give them a 0 if I could
I would give them a 0 if this was possible. I ordered an item from them that ended up being entirely too large in early December. It wasn't until mid January that I received the item and it's now mid February and they are still emailing back and forth talking circles around giving me a refund. Never have I had such a painful process of sorting a refund for a faulty product. Also the products all seem to be different than what is advertised online, for example the jacket I ordered came with a random logo never shown on the product listing.
Utter scam - AVOID AT ALL COSTS 🚫
Utter scam! Cannot believe I didn’t do my due diligence before making the order. Bought a puffer jacket, waited 4 weeks to arrive. Jacket was made of cheap rubbish and guaranteed to give you rash after wearing. Refund process was a long drawn out scam also. They advised I’d have to send back to an international address (China) which doesn’t even exist. Will be contacting my bank for assistance in obtaining a refund.
Do not order from this company
Do not order from this company. I ordered a pair of shoes at the beginning of January. I did not receive them till the end of January, The Company cited technical issues. I want to return shoes for a refund but will have to send them to China at my own expense. The Noir LNDN website shows a London address and does not state anything about returns to China. Really frustrating company to deal with.
SCAM
Please please please do NOT BUY they are scammers take your money there stuff comes from china don’t believe the LDN bit please we have to stop these people stealing and if your lucky to get anything through customs it’s not worth anything and if you email don’t waste your time don’t believe there refunds and returns it’s all FAKE
Scam
Bought a coat. Arrived nearly a month later which is when I discovered it was a dropshipping con. Requested a return which they refused stated colours may vary on website even though my complaint was with how poor the quality was not the colour. Money refunded via dispute with bank.
shame there wasnt no stars.
shame there wasnt no stars.
AVOID AVOID, THEY WILL STEAL YOUR MONEY AND SUPPLY GOODS FIT FOR THE BIN
Absolute shite
Absolute shite
I wish I had read the reviews first to realise this company is a pile of poop
Avoid at all costs
These are blatantly a chinese manufacturing posing as a UK company, 5 weeks to ship one jacket, that on arrival was NOT a UK size Large unless you are related to the Borrowers. Refund would cost me £20 to return item- this company make Temu look high end
Delivery took over a month
Delivery took over a month. Quality of materials used in coat was abysmal.
I purchased from this company and it’s…
I purchased from this company and it’s been over 2 weeks I haven’t received and information on my order I’ve emailed called had no response. Don’t buy from this company scammers.
Scam Dropshipping company.
This company are dropshipping my designed product.
The scam. people buy from them. they buy from me. i send out the item. they request a refund and keep the product. Do not use. Reported to action fraud.
Shell company
Avoid shopping from this company.
On their website they are registered in UK, but the goods are delivered all the way from china which explains why my ordered was delayed by 3+ weeks.
The product I ordered was in poor quality and did not reflect the price of £59.95. I asked for a return and refund only for them to come back and tell me instead that they can ship a different product to me and I just pay the shipping fee and keep the other product. That is already a red flag and what company does that?! I asked them how much would the shipping fee be (Normally it's £4 something) and they said it's between £25-£30. This is a classic bait and switch tactic. They are likely trying to recoup their profit margin through a hidden shipping fee for another low quality item
Many of these "companies" register as a "shell" company in the uk to look legitimate, but the products and customer services are based abroad.
Best to report them to the following authorities: "Action Fraud" and "ASA- Advertising Standard Authority"
DO NOT USE THESE CROOKS I could kick…
DO NOT USE THESE CROOKS I could kick myself for not reading these reviews before pressing the button. I I ordered a jacket for £59.95, however sent an email to Noir within 5 minutes of the order to cancel. They emailed me to ask me "WHY" i cancelled so I assumed that they were processing the refund. However the next day they emailed me to say they couldnt cancel the order. its been nearly 2 weeks and its not been received. I have just noticed that you can buy the same jacket from Amazon AND receive it tomorrow. They supplied me with a tracking number but not the company. I have researched this number and it is with 4PX which indicates it comes from China NOT London. It is past on fron 4PX to Royal Mail.
SCAM avoid at all costs
SCAM avoid at all costs!
I ordered an item a month ago after numerous emails to only be ignored regarding shipping updates. The item was for my partners birthday so I ordered something else that come in a few days. I asked for the item to not been sent as it took them over 3 weeks to ship only to be told they can’t. Now the item has arrived I have asked numerous times for a refund and they are ignoring me
. Disgusting thieving company and would not recommend my worst enemy to this company now I am going through my bank to see if they can refund my money.
AVOID !!!!
Total scam
Total scam. Bought a jacket in December. arrived weeks later and was too small. Want to return and they are doing ABSOLUTELY everything to block this. Asking me for pictures with measuring tape etc. An absolute scam. AVOID at all costs.
Do not order
Do not order. Its been 4 weeks and the item isn't here. The customer service has been awful 😖 seems like others are having the same problem. Im returning the item as soon as I get it. I ordered a similar item from Ralph lauren which was here in 2 days.
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