Noirlndn Reviews 133

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's products, citing concerns about the quality not meeting expectations. People also report issues with their orders, indicating a negative sentiment toward the ordering process. Consumers are also unhappy about the return policy, which many feel is not customer-friendly. The delivery service is another area of concern, with reviewers frequently mentioning delays and unreliable delivery experiences. Overall, reviewers express consistent disappointment across various aspects of their interaction with the company.

Based on these reviews

Rated 4 out of 5 stars

I ordered twice from this company and received my goods in both cases, nice hoodies, good weight, good quality. Second delivery took ages and the delivery information was all over the place. I see lot... See more

Rated 1 out of 5 stars

Utter scam! Cannot believe I didn’t do my due diligence before making the order. Bought a puffer jacket, waited 4 weeks to arrive. Jacket was made of cheap rubbish and guaranteed to give you rash afte... See more

Rated 1 out of 5 stars

Avoid. I ordered a jacket over two weeks ago and have received no shipping confirmation, no update, and zero communication. I’ve emailed multiple times and have been completely ignored. This isn’... See more

Rated 1 out of 5 stars

Bought a coat. Arrived nearly a month later which is when I discovered it was a dropshipping con. Requested a return which they refused stated colours may vary on website even though my complaint was... See more

Rated 5 out of 5 stars

I ordered a casual shirt and a jacket and both items exceeded my expectations. The fabric feels solid, stitching is neat, and the fit is exactly as shown in the photos. Delivery was smooth and packagi... See more

Rated 1 out of 5 stars

I would give them a 0 if this was possible. I ordered an item from them that ended up being entirely too large in early December. It wasn't until mid January that I received the item and it's now mid... See more

Rated 1 out of 5 stars

Stated as express delivery however took approximately 3 weeks to arrive. Sizing is also off, ordered a XS however still too big. No clear returns process and have emailed support team who have wierd... See more

Rated 1 out of 5 stars

I wish I read others' feedback before using this website. I have a feeling that no one exists in this company. They never ever respond on any single email. Order placed on 03/01, - 14 days later,... See more

Rated 1 out of 5 stars

I would give 0 stars if it was possible. Item takes month to arrive despite staying 5 days. They pose as a UK business (Headoffice in London - UK registered etc) yet operate fully out of China, al... See more

Rated 1 out of 5 stars

These are blatantly a chinese manufacturing posing as a UK company, 5 weeks to ship one jacket, that on arrival was NOT a UK size Large unless you are related to the Borrowers. Refund would cost me £2... See more

Rated 1 out of 5 stars

Like all the other recent reviews - this company is a scam. Paid premium price for a 'cashmere' jumper. It was the wrong size & a badly sewn garment made from cheap polyester fabric. They obviously kn... See more

Rated 1 out of 5 stars

Do not order from this company. I ordered a pair of shoes at the beginning of January. I did not receive them till the end of January, The Company cited technical issues. I want to return shoes for a... See more

Rated 1 out of 5 stars

SCAMMERS. AVOID. Order hasn’t arrived I’ve been waiting 5 weeks. £80 jackets on ‘sale’ down from £180 or something like that. Hasn’t shown, now they’re not responding to email regarding the purcha... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY I will continue to post until my refund is sorted!! This is NOT a company based in the UK, this is a company that misleads the customer. CHEAP CLOTHING NOT AS A... See more

Rated 1 out of 5 stars

DONOT BUY FROM THEM SCAMMERS!! 59 pounds stolen , jacket never received. Tried to contact the support team but had an email back of dubious origin written in poor English with no heading of any compan... See more

Rated 1 out of 5 stars

Avoid this company. I ordered a wool-blend jacket that took a month to arrive, and the item I received looked nothing like the photos or description. The returns policy is misleading- returns are no... See more

Rated 1 out of 5 stars

Can only repeat all the negative comments from other reviews Not uk based and very misleading website. Coat was 3 weeks late and too small, despite using the size guide on website. Return not an... See more

Rated 1 out of 5 stars

Please do not order from this company. The dress I had ordered took over three weeks to arrive from CHINA!!!! The quality is similar to other very cheap clothing companies. Customer service is ab... See more

Rated 1 out of 5 stars

Scammers I think this company is a scam, item had no labels, no response from customer service email address, item definitely not cashmere. I'd suggest reporting to trading standards and claim back... See more

Rated 1 out of 5 stars

DO NOT BUY FROM NOIR LONDON! OR SHOULD IT BE NOIR CHINA AS THERE IS ZERO CONNECTION TO LONDON. CHEAP CHEAP QUALITY CLOTHING FROM CHINA, NOTHING IS AS ADVERTISED AND AN ABSOLUTE NIGHTMAR... See more

Rated 2 out of 5 stars

Do not buy from this company coat over a month late . Had to email everyday to find out were the coat was terrible service. When the coat came was nothing like the photo or description poor quali... See more

Rated 1 out of 5 stars

I ordered the SAME jacket twice and they are both completely different in sizes and they wont refund me with the evidence i'm providing. Just seen the other reviews and wish I saw them first before co... See more

Rated 1 out of 5 stars

Wish i had read the trust pilot reviews before ordering! Item still not received and timing has exceeded their shipping policy terms yet i am left fighting for a refund!

Rated 1 out of 5 stars

Do not order from this website. The items took a long while to come. I then sought a refund as their website said "returns in 30 days no questions asked". That was far from the truth. They sent repeat... See more

Rated 1 out of 5 stars

Do not buy from this company. They are scam! There is a UK mobile telephone number but nobody answer. When you contact the customer service via email, the response is not grammatically written and a... See more

Rated 1 out of 5 stars

This is my second review but I really want to warn people that this is a scam operation. They call themselves Noir London and they say goods can be returned via FREE returns label AND you can pay vi... See more

Rated 1 out of 5 stars

Things you need to know: -the items will be made in and shipped from China with chinese care labels -they will not be made from any premium materials such as leather that it is described as on th... See more

Rated 1 out of 5 stars

The product quality is very disappointing. There is no brand label attached, which already raises concerns about authenticity, and the stitching is very poor. It looks unfinished and nothing like wh... See more

Rated 1 out of 5 stars

DO NOT USE this company !!! Terrible quality clothing and they miss advertise themselves as being an English company . They aren’t and they ship their items from china and expect you to return ite... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS! This company poses as a UK company and advertises a UK address but operates out of China. It mentions you have to pay to return which is understandable had the address been in t... See more

Rated 1 out of 5 stars

Avoid at all costs. Delivery took over three weeks. When the jumper finally arrived, it was extremely poor quality — market-stall standard at best. There were no labels at all (no size, no c... See more

Rated 1 out of 5 stars

If I could give it a zero I would. Complete con artists with zero customer service ability. Cheap rubbish, takes ages to arrive, then they block any ability to return and like absolute cowards then hi... See more

Rated 1 out of 5 stars

No goods received since ordering on 27 Dec. Looks to me like a fake tracking website. The UK company was set up by 2 Dutch residents in July 2025. It has never filed any accounts and seems to be ass... See more

Rated 1 out of 5 stars

This is my third review to update. This company masquerades as though they are a UK company but they aren’t. Their website says there’s no quibble returns for refunds which is untrue. I’ve been trying... See more

Rated 1 out of 5 stars

I wish I had checked the reviews before ordering. This company presents itself as being based in London, but the items actually ship from China and take weeks to arrive. To make matters wor... See more

Rated 1 out of 5 stars

Total scam. Bought a jacket in December. arrived weeks later and was too small. Want to return and they are doing ABSOLUTELY everything to block this. Asking me for pictures with measuring tape etc. A... See more

Rated 1 out of 5 stars

Truly disgraceful company. They clearly stated on their website that they would provide a pre-paid returns label and when I asked for this changed the wording on their website and said that I would ha... See more

Rated 1 out of 5 stars

This company pretend to be based in London but goods was posted from China. I requested return on the coat because its sleeves are too short but they asked me to provide proof that I have checked the... See more

Rated 1 out of 5 stars

I ordered a jacket which took 3 weeks to arrive, but the quality was very poor. I tried to return it, but they refused to give me a return address and asked for several photos of the item. The company... See more

Rated 1 out of 5 stars

DO NOT USE THESE CROOKS I could kick myself for not reading these reviews before pressing the button. I I ordered a jacket for £59.95, however sent an email to Noir within 5 minutes of the order to ca... See more

Rated 1 out of 5 stars

SCAM avoid at all costs! I ordered an item a month ago after numerous emails to only be ignored regarding shipping updates. The item was for my partners birthday so I ordered something else that... See more

Rated 1 out of 5 stars

Please do not order from this website. They’re definitely not located in London and they are lairs. It took them 3 weeks to deliver my shoes and after asking for a return slip, they telling me that th... See more

Rated 1 out of 5 stars

I purchased from this company and it’s been over 2 weeks I haven’t received and information on my order I’ve emailed called had no response. Don’t buy from this company scammers.

Rated 1 out of 5 stars

I wouldn't recommend at all - took over a month to send the coat with express delivery, coat came no tags, short and they refuse to give a refund unless you send it back yourself. Save yourself the ti... See more

Rated 1 out of 5 stars

Never ever again will I be ordering from this company, it took 2weeks to arrive for starters, when it finally arrived the quality was terrible along with it not fitting, i then try to start a return a... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

133 reviews

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Rated 1 out of 5 stars

Do not use

Do not use! Ordered a coat on 21.1.26 and still not received. Impossible to get response from them- just shows on route….. will be contacting credit card company for help!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS, AVOID

SCAMMERS. AVOID.

Order hasn’t arrived I’ve been waiting 5 weeks. £80 jackets on ‘sale’ down from £180 or something like that. Hasn’t shown, now they’re not responding to email regarding the purchase, they took my money and didn’t produce any products. DO NOT USE THIS COMPAY. Please take my experience on board, you do not want to be dealing with these guys. They’re not even based in London, despite been called ‘noir London’ absolute joke of a firm!!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Never ever again will I be ordering…

Never ever again will I be ordering from this company, it took 2weeks to arrive for starters, when it finally arrived the quality was terrible along with it not fitting, i then try to start a return and they are requesting pictures of the jacket while im wearing it? Terrible company for your own sake never ordered from them!!!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

I would give them a 0 if I could

I would give them a 0 if this was possible. I ordered an item from them that ended up being entirely too large in early December. It wasn't until mid January that I received the item and it's now mid February and they are still emailing back and forth talking circles around giving me a refund. Never have I had such a painful process of sorting a refund for a faulty product. Also the products all seem to be different than what is advertised online, for example the jacket I ordered came with a random logo never shown on the product listing.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Utter scam - AVOID AT ALL COSTS 🚫

Utter scam! Cannot believe I didn’t do my due diligence before making the order. Bought a puffer jacket, waited 4 weeks to arrive. Jacket was made of cheap rubbish and guaranteed to give you rash after wearing. Refund process was a long drawn out scam also. They advised I’d have to send back to an international address (China) which doesn’t even exist. Will be contacting my bank for assistance in obtaining a refund.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I ordered a pair of shoes at the beginning of January. I did not receive them till the end of January, The Company cited technical issues. I want to return shoes for a refund but will have to send them to China at my own expense. The Noir LNDN website shows a London address and does not state anything about returns to China. Really frustrating company to deal with.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Please please please do NOT BUY they are scammers take your money there stuff comes from china don’t believe the LDN bit please we have to stop these people stealing and if your lucky to get anything through customs it’s not worth anything and if you email don’t waste your time don’t believe there refunds and returns it’s all FAKE

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Bought a coat. Arrived nearly a month later which is when I discovered it was a dropshipping con. Requested a return which they refused stated colours may vary on website even though my complaint was with how poor the quality was not the colour. Money refunded via dispute with bank.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

These are blatantly a chinese manufacturing posing as a UK company, 5 weeks to ship one jacket, that on arrival was NOT a UK size Large unless you are related to the Borrowers. Refund would cost me £20 to return item- this company make Temu look high end

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam Dropshipping company.

This company are dropshipping my designed product.
The scam. people buy from them. they buy from me. i send out the item. they request a refund and keep the product. Do not use. Reported to action fraud.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Shell company

Avoid shopping from this company.
On their website they are registered in UK, but the goods are delivered all the way from china which explains why my ordered was delayed by 3+ weeks.

The product I ordered was in poor quality and did not reflect the price of £59.95. I asked for a return and refund only for them to come back and tell me instead that they can ship a different product to me and I just pay the shipping fee and keep the other product. That is already a red flag and what company does that?! I asked them how much would the shipping fee be (Normally it's £4 something) and they said it's between £25-£30. This is a classic bait and switch tactic. They are likely trying to recoup their profit margin through a hidden shipping fee for another low quality item

Many of these "companies" register as a "shell" company in the uk to look legitimate, but the products and customer services are based abroad.
Best to report them to the following authorities: "Action Fraud" and "ASA- Advertising Standard Authority"

5 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE CROOKS I could kick…

DO NOT USE THESE CROOKS I could kick myself for not reading these reviews before pressing the button. I I ordered a jacket for £59.95, however sent an email to Noir within 5 minutes of the order to cancel. They emailed me to ask me "WHY" i cancelled so I assumed that they were processing the refund. However the next day they emailed me to say they couldnt cancel the order. its been nearly 2 weeks and its not been received. I have just noticed that you can buy the same jacket from Amazon AND receive it tomorrow. They supplied me with a tracking number but not the company. I have researched this number and it is with 4PX which indicates it comes from China NOT London. It is past on fron 4PX to Royal Mail.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM avoid at all costs

SCAM avoid at all costs!

I ordered an item a month ago after numerous emails to only be ignored regarding shipping updates. The item was for my partners birthday so I ordered something else that come in a few days. I asked for the item to not been sent as it took them over 3 weeks to ship only to be told they can’t. Now the item has arrived I have asked numerous times for a refund and they are ignoring me
. Disgusting thieving company and would not recommend my worst enemy to this company now I am going through my bank to see if they can refund my money.
AVOID !!!!

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Bought a jacket in December. arrived weeks later and was too small. Want to return and they are doing ABSOLUTELY everything to block this. Asking me for pictures with measuring tape etc. An absolute scam. AVOID at all costs.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not order

Do not order. Its been 4 weeks and the item isn't here. The customer service has been awful 😖 seems like others are having the same problem. Im returning the item as soon as I get it. I ordered a similar item from Ralph lauren which was here in 2 days.

4 January 2026
Unprompted review

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