Nutribullet EUROPE Reviews 173

Saw a TV ad for Nutribullet RX and ordered on line, but received a lessor machine, sent it back and ordered the correct model thru customer svc. Product arrived and was too heavy and took up too much counter space, and when I called about my refund for the first machine I was told it would take two weeks to process the return and then another month to be issued a refund. Sent the second machine back also on 2 Dec, now 22 Jan and still waiting on any refunds. What a bad business, with lousy customer service.

Unbelievable bad service and the quality of product. Nutribullet Ultra broke after 4 months. Now in service for one month. Still waiting.

Worst product quality ever!

Received a Nutribullet Ultra that stopped working after 3 days. Contacted customer support but they essentially ignored me. They constantly reply with "you should get an email in the next 2/3 days" but of course, this never happens.

I've been calling and emailing for the past 30 days and have yet to receive any real, actionable next steps from Nutribullet.

Initially I was happy for a repair or exchange, but at this stage I just want my money back and to forget about this whole disastrous situation.

***
In response to Nutribullet query about the order number, here it is...
HYCNL18406420
****

Product is only 3 years old and plastic gear has broken. I'm told I'll have to replace the whole thing for a small plastic gear breaking when the machine is still functioning fine. Also when emailing I was given no extra info other that 'sorry you will have to buy a new one' very poor customer service

Wish I had read the reviews. I’ve had nutribullet for years. Just ordered a new one (probably about my 7th over 10 years) on reflection not a great lifespan per blender. Normally buy from Argos or Currys. This time went direct to Nutribullet as had a 10% off voucher. Ordered the next day delivery. Had to phone them as did not get delivered next day. Was told “warehouse has let them down” will definitely arrive tomorrow. Day three and got an email saying will be delivered and it’s with Evri. Wasn’t able to track on the link so I emailed Nutribullet. They gave tracking number and said it was confirmed out for delivery today. Waited until about 5pm and decided to look at the Evri tracking which said it had been received but not out for delivery. Shocking company. I have emailed them requesting a refund. I will buy a ninja blender and see whether they are better.

Warning !!!

I ordered a blender "ultra" and several spare parts/ bottles. Package never arrived (prepaid). Customer service don’t answer emails / phone calls / instagram messages.

One star is for the product WHEN it worked. Nutribullet Ultra blender was perfect for my daily smoothies, and I was very careful to follow the instructions (there is a lot!), but after less than 6 months of use it started smelling burned when using it.
Wrote nutribullet and they asked a lot of questions, a lot of them was also repeated. It felt like they offered customer blame instead of service.
I had hoped to get it fixed but it broke 3 weeks ago, and I'm not any closer to get a refund.
A broken machine that has been used following the instructions and is less than one year old should be a very simple case of a replacement /refund, but apparently HQ need to think about it for a loooong time.
I will not buy Nutribullet again!

Placed an order for a Nutribullet 900 on the 8th July for next day delivery (after 8pm and so would've expected it today, 10th as was after their cut-off for true next day delivery).

Called today 10th July to receive an update on order progress only to be told that the website "let me place an order for an out of stock product and that it wasn't available". A replacement product (identical model but different colour) was offered which was fine.

What was not fine, however, was the way the sales rep spoke to me regarding the error on their end which he was completely oblivious to until I mentioned it. He suggested that they received "thousands of orders a day and cannot possibly keep up with them all". Baring in mind this company has sold over 50 million products according to their website. So they would've kept my money and me in the dark and i'd be none the wiser?

The rep seemed okay with letting me wait in perpetuity for an item that was never going to come, with no method their end to have discovered this issue - the rep was unaware of the situation until I told him and downplayed the situation; acting like it was fine. I asked if the rep would be able to provide a partial refund as a good will gesture and was flat out told no. I will be placing an order with another reputable brand who will be able to fulfil my order or at the very least inform me if my order will not be processed.

Expected more from this company, unfortunately, and will not be using them in the future.

Don't order from their website. The discount code does not work that they promise. Their support is so slow that it has no use communicating with them. Also they don't read what you ask them, it seems their only objective is to wait so long that the problem will go away.

Ordered a Nutribullet cup, but the product page failed to mention it was for a different model. When I contacted support, they took nearly two weeks to respond, only to give a generic answer that put the burden on me to return it. Their own site claims the return label is in my email or account, it’s in neither, and now I risk missing their 30-day return window waiting for another slow response. Feels like a deliberate tactic to avoid refunds. Won’t be buying from them again.

Update after response from Nutribullet:

Dear Nutribullet Team,

I appreciate your reply, but your statement does not align with my experience. The product page for the cup I purchased did not clearly specify that it was for a "Blender Combo" model—it only mentioned "Nutribullet", I have screenshots of the webpage that as of time of writing, still show just nutribullet. As an owner of a Nutribullet, there was no reason for me to doubt its compatibility. If the correct model had been clearly stated, I would not have made the purchase.

Additionally, your delayed response left me with little time to navigate your 30-day return policy. And despite your claim that the return note should be available in my email or account, it is in neither place, making the return process unnecessarily difficult, not even the order is in my account.

Given that this issue stems from a lack of proper labeling on your website, I expect a full refund, including the original shipping cost, as well as a prepaid return label to cover the return. This is the fair resolution, as I should not bear additional costs for an error caused by incomplete product information.

Please confirm how you will proceed.

Best regards,
Allan

I wrote a review here on January 8th, and as you can see from their reply, they asked me to share my order details and contact information. However, they didn’t even provide any contact information for me to use, leaving me with no way to proceed. I searched online and found one service email. I sent them a message, but now they’re telling me to contact my country’s email support, something I’ve already been doing for nearly two months with no response. This is absolutely unacceptable customer service. I’m honestly at a loss for words to describe such a lack of professionalism.

Absolute garbage, none of their blenders can even mix Ice cubes.

Do not buy - Nutribullet Original 60.
It exploded in my hand, as I wrote here 17 Oct.
Friends and colleages has encouraged me to post and warn again, based on looking at how my hand has changed after a deep, deep cut (12 stiches at the emergency department) and never will be the same again.

I made celery and apple juice and pulp gets stuck
Unfortunately, extremely disappointed that I have bought a slow juicer from Nutribullet. I advise Nutribullet to develop more juices because juicing should be easy these days. IIf I compare with others, then I have a very small and significantly cheaper (about 550 SEK) travel juicer that does a better job than the one I just got. Nutribullet Slow juicer is expensive, complicated and time-consuming. Absolutely not worth almost 2000 SEK.
The Nutribullet juicer is not useful.

If you read the information then it is missing correct info. Do not buy Nutribullet when you want to make juice from greens. Customer service do not take return eighter because I have used it once.

I only use it once a day for morning juice and it can’t even handle it. Never again and customer service is really annoying and they don’t care!

Disapointed that I wasted money :(!

Wish I had read the reviews before buying .. only had a few months and it’s terrible they keep sending new blades but it’s not the blades it’s the machine .. I only use it once a day for a protein shake and it can’t even handle it .. never again customer service is really annoying I have sent pictures and they don’t care !!!! 😡😡

Fantastic. Use it daily. Sold my Vitamix because I prefer this.

Be prepared to stand and wait 15mins for it to cool off, if you give it more than it can handle, like thicker smoothies.

Item is bull sh##t after 2 months....#1 tried to register online don't know why it didn't... 2#after finally deciding to purchase....on second use smelt like it was burning...stop using .cleaned it up ....went back next day to use didn't come on at all...called the customer support ..first the lady kept saying she could not hear me after taking most of my info....the phone got disconnected...called back for the same lady... pretending as it's her first time hearing me to say my last name ...omg....then to ask me for a f#*@ receipt for my purchase...which i think all these items are supposed to have a different registered serial number .....but then tells me to help me by factory reset ...to put the mini juicer together to test it all over for it still not to work .....but will not replace or give me any info to return it....just threw it in the garbage...will never buy from this brand again

Ordered 2 items online with significant postage charges. Only 1 item arrived. Had to contact them, at which point they tell you its out of stock. Communication stops when you repeatedly ask how to complain. Waste of money