ONECAP© Reviews 89

Reply from ONECAP©

Jan 27, 2026

Hei Ulrika!

Tusen takk for at du tok deg tid til å dele opplevelsen din med oss. Vi setter stor pris på å høre fra kundene våre, også når det gjelder forhold som kan skape frustrasjon og påvirke totalinntrykket av kjøpet.

Vi vil starte med å gi deg en oppriktig og helhjertet unnskyldning for at capsen til slutt ble betydelig dyrere enn du hadde forventet, som følge av toll og avgifter ved utlevering. Vi forstår veldig godt at dette kan oppleves både overraskende og frustrerende – spesielt når man allerede har gledet seg til bestillingen sin.

Siden Norge ikke er medlem av EU, påløper det dessverre toll og merverdiavgift når varer sendes fra Sverige til Norge. Disse avgiftene fastsettes av norske tollmyndigheter og transportøren, og er dessverre noe vi som avsender ikke har mulighet til å påvirke eller forutsi.

På nettsiden vår informerer vi om dette under vår Shipping Policy, hvor det blant annet står:

"6.Customs and Import Duties:

1. For international orders, customs and import duties may be applied by the destination country's customs office.

2. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict their amount.

3. Customs policies vary widely from country to country; please contact your local customs office for further information."

Vi deler denne informasjonen for å være så åpne og tydelige som mulig, men vi er samtidig fullt klar over at dette kan være lett å overse i bestillingsprosessen. Dersom disse kostnadene kom uventet på deg, tar vi det som verdifull tilbakemelding og vil se på hvordan vi kan gjøre denne informasjonen enda tydeligere før kjøp.

Vi håper likevel at capsen, til tross for den ekstra kostnaden, lever opp til forventningene dine når det gjelder kvalitet, passform og helhetsfølelse. Som et lite tegn på vår takknemlighet – og for å vise at vi virkelig verdsetter deg som kunde – vil vi gjerne tilby deg 50 % rabatt på ditt neste kjøp hos oss. Ta bare kontakt med oss på e-post, så ordner vi en personlig rabattkode til deg.

Takk igjen for at du delte opplevelsen din. Vi tar all tilbakemelding på største alvor og jobber kontinuerlig for at kundene våre skal føle seg trygge, informerte og godt ivaretatt gjennom hele kjøpsopplevelsen.

Med vennlig og takknemlig hilsen,
Tommy @OneCap
www.onecap.se

Reply from ONECAP©

Jan 25, 2026

Hello Abdulqadir!

Thank you very much for taking the time to share your experience with us, we truly appreciate it. It means a lot to us to hear how our customers experience both the product and the overall ordering process, even when everything hasn’t been completely perfect.

First of all, we would like to sincerely apologize that the delivery took longer than expected. We fully understand your point of view – had the cap arrived a bit faster, the overall experience would of course have felt even better. When you’re looking forward to something, it’s only natural to want it as soon as possible.

In your case, the delivery time was affected partly because the order was a pre-order, meaning the product was not in stock at the time of purchase and was shipped only after it had been produced and arrived at our warehouse. For pre-orders, we state an estimated delivery time of 7–60 business days, depending on production and delivery from the supplier. Additionally, deliveries to Norway can sometimes take a bit longer due to international shipping and handling, which we completely understand can feel frustrating.

We do provide information about pre-orders in several places such as on the product page where the item is clearly marked as PRE-ORDER next to the purchase button, in the product information where pre-orders are explained, and in the order confirmation email where it clearly states “Pre-order” directly under the product name. That said, we fully understand that this information can be easy to miss, and if anything felt unclear, we sincerely apologize. Clear and transparent communication is our responsibility, and we truly value your feedback.

At the same time, we are very happy to hear how excited you are to receive your cap – that genuinely means a lot to us. We sincerely hope that it lives up to your expectations once it arrives and that you will be very pleased with the product itself.

We also know that a longer waiting time affects the overall shopping experience, even if the final result is good. For that reason, we would like to do something small to make up for the inconvenience. As a gesture of apology and appreciation for your patience, we would like to offer you 50% off your next purchase. If you would like to take advantage of this, please feel free to contact us by email and we will arrange a personal discount code for you.

Thank you once again for your feedback and for sharing your experience with us. It is through our customer's input that we are able to continue growing and improving. We truly hope we get the opportunity to give you an even smoother and faster experience next time.

Kind and grateful regards,
Tommy @OneCap
www.onecap.se