Online Cigars Reviews 745

Online Cigars has been a breath of fresh air, especially on deliveries. UPS to the US has been great 3-5 days delivered. The only terrible thing is that every other package has been slammed with a... See more

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more

I've been ordering to Saudi Arabia for a few years now and they have been excellent. Only once has a shipment been returned from customs with which a refund was dealt with very promptly. Cigars are w... See more

Could you please advise when my £1,426 refund will be arranged? It has been close to four months, and my previous emails to your customer service received no response despite being marked as read.... See more

Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....

I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online... See more

I submitted an order from this company. Davidoff and Joya De Nicaragua antano ,order process completed in the same day and shipment and delivery in just 9 days. the package was well protected and w... See more

THIS WAS THE SECOND TIME I ORDERED FROM THIS COMPANY AND IT WAS A COVETTED BRAND THAT WAS GOING TO BE SLOD OUT QUICKLY. RUMEO Y JULIETA SHORT CHURCHILL. FORTUNATELY I WAS LUCKY AND COULD PLACE AN... See more

Another seamless delivery today. Delivered one week after purchase! Unbelievable service. Thanks guys and I’ll be ordering again very soon. This time it got through customs which is an additional bonu... See more

decent deals, good delivery (although pretty expensive if youre not paying £200+) well packaged and protected. probably will be ordering again when i see some other sticks i like at a good price

Everything was smooth and easy, great communication. One small issue is sometimes they forget to write the address and the phone number on the package so it takes customs a while to reach out, aside... See more

Great selection, great prices and fantastic customer service. My order landed in less than a week and couldn't be happier with quality of products and service. All went well packaged with humidity co... See more

Great range of cigars at a great price. Very receptive to email requests for information when UK Customs overcharge import duties. My Go to place for New World cigars now.

This was my first time ordering from Online Cigars, and my experience was great, from the order process to the delivery. The entire flow was smooth, and I received my order on time and as expected. Su... See more

Only 1/4 of my order arrived. I still had to pay insane duties for the whole order. Took customer service 2 or 3 days to respond. They said they'd dispatch my order right away, but I'm still waiting.... See more

I received the box of cigars approximately two weeks after the order. Very efficient with delivery and condition of the cigars. So I placed a second order within a few days after receiving my first o... See more

I ordered TRINIDAD Vegia cigars and the whole process from packing till delivery to post office of destination took only 4 days. The package was perfect and products was authentic and in good shape.... See more

My first order went through perfectly; I had put discrete packing in the comments and sure enough it got here. On the 2nd time the ordering system would not accept my order, so a rep had to put it t... See more

I have ordered twice now from online cigars in 2025. My first order was Flor De Oliva box of 25 and really firm cigars so no draw from them. I then ordered AJ Fernandez Cameroon Gordo and same issues,... See more

I understand you changed a few things in your packaging / parcels. However last three orders i have received have been pulled by customs. i understand that is my responsibility, just something to th... See more

I lost my money. Got nothing. - No I didn't Update: 25 May still not resolved. Let the client tell you if it was resolved or not. Update 25 May, 2025: The full amount was quickly returned. Th... See more

Do NOT BUY FROM THESE PEOPLE . They take your money and do NOT DELIVER YOUR PURCHASE. They make up lame Excuses . Lost ,delivered . I have cctv and nothing was delivered This site is FAKE, ALL POSITI... See more

A good selection of premium products at a very reasonable price, well packaged and delivered promptly and in very good condition. UK customs seem alive to the deliveries, though - expect to pay the du... See more

When I had an unexpected problem with the delivery, I was offered a complete refund which was very kind of online-cigars.com. So with the prices that they offer you are not going to loose either way... See more

Have to say, one began with trepidation, as one would with cigars and most unfamiliar ecommerce sites. Well, my concerns are now in my rear view…not only did I receive the cigars in 10 days flat, the... See more

I absolutely love Online Cigars. This is my second order and it arrived quickly and it great condition just like the last one. I will be placing many more orders in the future.

Great company fast delivery and always there if you have an enquiry, I ordered cigars worth £115 and Parcelforce wanted to charge £360 to delivery them. I sent them back shame

I placed an order (#000056794) with Online-Cigars on August 3, 2025. One of the cigars—AJ Fernandez Blend 15 Toro—was clearly listed at $0 on their website, and this pricing was confirmed in the... See more

purchase was £109. customs charge for 15 sticks is £150 not happy. Will not be buying from these guys again. Their customer service is good but the customs overcharge was ridiculous.

Their customer service is awesome! They have fixed any problem I have had quickly and to my satisfaction. Their delivery model is get my cigars to my promptly. This is where to go for your Cuban C... See more

Absolutely rapid delivery even after customs and excise duty. My go to retailer for nearly a decade now. Flawless customer service and quality through and through. Thank you Online Cigars for another... See more

The product is packed ensuring it arrives in suburb condition. There communication is excellent and you are always aware of what is happening. The orders are acted upon instantly. The prices... See more

Overall happy with experience despite some problems. They could make some improvements in terms of response to questions/issues. I would order again.

Always deliver what we order. It will be great if can provide more discount for customer like me that order once a month

Customer service is fantastic, always quick to respond. Have never received an order without having to pay duty though as they use parcel force.

I’ve had an excellent experience ordering from this online cigar shop. The cigars are top quality and fresh, well-packed, and exactly as described. Customer service is also top-notch: responsive, pro... See more

Great cigars (Flor de Oliva). Import charges to UK (140%) makes them very expensive. Brilliant service from Online Cigars.

Amazing. Great selection and prices. Always fast and reliable. Cigars travel in perfect conditions and with humidity control. Price is very advantageous, even when you take into account import dut... See more

I've been a loyal customer for more than 5 yrs and can say they have one of the best customer services I have experienced. Their pricing is very competitive and the delivery is lightning quick and smo... See more

Authentic and everything packed perfectly. I received my shipment in 3 business days in North America. One of my favorite vendors to do business with.

Amazing product, delivered in great condition with boveda pack right to my door step …. Tracking and shipping time can be improved

You sell well presented cigars from Nicaragua, well packaged and in a reasonable time for delivery. Quality was excellent and value for money