Orelia Jewellery Reviews 778

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product offerings, highlighting the exceptional quality and the diverse range of styles available. Consumers appreciate the affordable prices, considering them a great value for the quality received. The jewelry is often described as delicate, timeless, and versatile, suitable for both everyday wear and special occasions. People are also satisfied with the delivery service, noting its speed and the beautiful packaging. The ordering process is generally perceived as smooth and hassle-free. Overall, reviewers express strong satisfaction with the company's products, quality, delivery service, prices, and the ordering experience.

Based on these reviews

Rated 5 out of 5 stars

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... See more

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Rated 5 out of 5 stars

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is im... See more

Company replied

Rated 5 out of 5 stars

Contacted Orelia Customer Service, as had an issue with late delivery of my order, entirely due to Royal Mail and wondered if they could help. They were very supportive and responded to my query very... See more

Company replied

Rated 5 out of 5 stars

Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... See more

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Rated 5 out of 5 stars

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... See more

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Rated 5 out of 5 stars

I absolutely love Orelia Jewellery – their pieces are beautifully delicate, timeless, and perfect for everyday wear. The quality is impressive for the price, especially with the 18k gold plating that... See more

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Rated 5 out of 5 stars

I’m absolutely in love with this delicate pearl piece from Orelia! The fine chain with dainty pearls looks so feminine and elegant. It beautifully highlights the neckline, adding a soft, graceful... See more

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Rated 5 out of 5 stars

I’m so excited to share that I’m officially part of The Orelia Collective – which means I’m officially part of the Orelia family 💕 I’ve always loved how Orelia Jewellery blends timeless elegance... See more

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Rated 5 out of 5 stars

Came across Orelia Jewellery on social media, love the range of different and affordable jewellery on their website. Ordered a new necklace as a treat for myself, delivered arrived within a few workin... See more

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Rated 5 out of 5 stars

I love Orelia for its delicate, timeless style. Each piece adds a chic touch that elevates any look — whether it's for everyday wear or a special occasion. The quality is beautiful, the designs are m... See more

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Rated 5 out of 5 stars

its lariat design with a molten moon and crystal catches the eye without being over the top. it pairs well with casual outfits as well as more formal attire. ideal for expanding your accessory collec... See more

Company replied

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE FROM ORELIA JEWELLERY. I ordered silver huggie hoop earrings for a Christmas present for my niece. Unfortunately the delivery company decided to return back to seller without... See more

Company replied

Rated 5 out of 5 stars

I recently ordered from Orelia Jewellery, and I’m honestly so impressed! ✨ The delivery was super quick, my package arrived within just a few days, beautifully packed and in perfect condition.... See more

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Rated 5 out of 5 stars

I find Orelia jewellery divers in style, both modern and also antique, there is something for everyone, in terms of design and occasions to wear the jewellery. Orelia is also an innovative brand, also... See more

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Rated 2 out of 5 stars

Disappointing customer service. Loved the earrings when I received them but after a few wears one of the huggy hoops wouldn’t close shut. I’ve emailed them three times and submitted one contact form... See more

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Rated 5 out of 5 stars

I absolutely love Orelia! Their pieces are not only super stylish and on-trend, but also really well made — you can tell they’re built to last. I’m especially impressed with their waterproof range — i... See more

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Rated 5 out of 5 stars

If you’re looking for lovely jewellery at great prices then definitely visit Orelia’s website. If you’re looking for something for your self or a special gift for someone there’s a great selection f... See more

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Rated 1 out of 5 stars

The service offered by this company is nothing short of shocking. My dad has a watch he wants to return and has so far been unable to do so. The Returns Policy, where you should be able to generate... See more

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Rated 5 out of 5 stars

I was very impressed with this company's customer service. My husband gave me a gift card for Christmas and I couldn't get the code to work, so contacted Orelia on their online enquiry form. The fir... See more

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Rated 5 out of 5 stars

I chose some stacked earrings sets from Oreliajewellery for a Mother’s Day gift to myself (it’s safer than letting my partner choose!). One set was gold plated and one silver plated. They are absol... See more

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Rated 5 out of 5 stars

My experience with Orelia Jewellery has been very positive. I really like their designs – they’re elegant, wearable, and easy to style for both everyday looks and special occasions. The quality fee... See more

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Rated 1 out of 5 stars

Awful website. Paid £30 for a “stacking set” of earrings to only receive 3 earrings for one ear?? this isnt made clear and i certainly didnt expect it for the price and ordering off any other website... See more

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Rated 5 out of 5 stars

Orelia Jewellery is honestly so beautiful, the quality is so good. From the packaging to the designs i just cant get enough, ive made a few purchases recently and i still have things on my wish list.... See more

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Rated 1 out of 5 stars

Bought my daughter some good luck earrings for her GCSEs and the back of earring wouldn't do up have emailed repeatedly about getting a replacement or my money back no response. Terrible customer s... See more

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Rated 5 out of 5 stars

First class customer service from Orelia. Absolutely brilliant. Replaced and sorted my issue with a ring immediately. Resent a new one without any back and forth. Polite and very timely responses. Exc... See more

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Rated 1 out of 5 stars

I ordered a pair of earrings which came damaged and completely unwearable. I emailed Orelia with images requesting an exchange or refund. I was completely ignored. I have since emailed another 3 tim... See more

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Rated 1 out of 5 stars

SCAM! I ordered jewelry for my partner on the 10th of January and still haven’t received my items. I’ve emailed multiple times and had one response asking for details they already had. My item was sen... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with my recent necklace purchase! The quality exceeded my expectations—it’s beautifully crafted, elegant, and feels really premium. Delivery was fast, and the packaging made it feel extra... See more

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Rated 1 out of 5 stars

Ordered a necklace and ring for a birthday present delivery was slow ..when items arrived very disappointed the ring is an horrible colour gold something you would get from shein for a couple of pound... See more

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Rated 1 out of 5 stars

****AVOID THIS COMPANY AT ALL COSTS!!***Ordered a necklace in a stylish box which I paid more for, item arrived and it was such poor quality as if I had purchased from a child’s toy store. I made c... See more

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Rated 5 out of 5 stars

Brilliant customer service! I received my beautiful earrings for my birthday and sadly one was faulty, missing a diamanté. I contacted customer service, who were prompt and very apologetic. They were... See more

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Rated 5 out of 5 stars

I ordered some pearl drop earrings beautiful but unfortunately one of the earrings arrived broken. I got in touch and they were so helpful and got my refund very quickly. Thank you so much and looking... See more

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Rated 5 out of 5 stars

Orelia Jewelry has a big selection to choose from for every taste. Beautiful pieces of jewelry for every day wear and special occasions. I love their summer collections especially, so many styles tha... See more

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Rated 1 out of 5 stars

I received a £50 voucher as a birthday gift and used it to purchase a necklace, adding a small extra item (I think it was a chocolate bar) to go slightly over the voucher amount. The chocolate bar t... See more

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Rated 5 out of 5 stars

Ordered a beautiful set of the drop polished necklace and earrings in gold and they arrived quickly and packaged in the prettiest envelope and attached care instructions. Dainty set that would suit al... See more

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Rated 2 out of 5 stars

I bought some mid priced jewellery from Orelia and was excited when it arrived. Lovely design. But the necklace broke within three months and is now tarnished too, and to make matters worse, I’ve... See more

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Rated 5 out of 5 stars

I brought the Celestial ring from Orelia and it looked just like advertised. Nicely packaged and arrived in a timely manner. Orelia have a good range of jewellery at a very reasonable price, I have... See more

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Rated 5 out of 5 stars

The most beautiful collection, easy to use website, lots of choice in both gold and silver. High quality items at affordable prices. Highly recommend for special gifts aswell as everyday wear.

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Rated 5 out of 5 stars

Absolutely love Orelia! The designs are so delicate and stylish, perfect for everyday wear or special occasions. Great quality for the price, and the pieces always get me compliments. My go-to for tim... See more

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Rated 5 out of 5 stars

I recently discovered Orelia Jewellery and I'm so glad I did! Every piece I've ordered has been beautifully crafted, stylish, and perfect for both everyday wear and special occasions.

Company replied


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Fashion accessories shop

Written by the company

Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

778 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Quick resolution of oroblem

Although the bracelet broke quite quickly the resolution was very quick and straightforward

6 February 2026
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi! We're really sorry to hear this. Hopefully our team were able to either issue a replacement or refund in good time.

Always happy to help should you have concerns about any faulty purchase.

Orelia

Rated 5 out of 5 stars

Contacted Orelia Customer Service

Contacted Orelia Customer Service, as had an issue with late delivery of my order, entirely due to Royal Mail and wondered if they could help. They were very supportive and responded to my query very quickly. It was happily resolved as eventually my order did turn up. A,ways find Orelia a very nice company to deal with.

5 February 2026
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Sue, thank you so much for writing about your experience ordering with us.

We're sorry there was a slight hiccup but always happy to help. Glad you were able to receive your jewellery in the end!

Rated 5 out of 5 stars

Beautiful jewellery for all occassions

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is impeccable. I really love stacking jewellery and I've found some lovely gold pieces on the website that I now wear regularly. Highly recommend for beautiful jewellery at affordable prices.

2 January 2026
Unprompted review
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Reply from Orelia Jewellery

Thank you Laura! Hope to see you again soon :)

Rated 5 out of 5 stars

Beautiful elegance

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day.
What I appreciate most is how versatile they are. I can wear them alone for a minimalist look or layer them with other studs for a more curated ear aesthetic, which is exactly what ORELIA does best. They’re lightweight enough for all-day wear yet substantial enough to feel special.

17 September 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you, Olena! Our emerald styles are some of our bestsellers, including these hoops

Rated 1 out of 5 stars

SCAM

SCAM! I ordered jewelry for my partner on the 10th of January and still haven’t received my items. I’ve emailed multiple times and had one response asking for details they already had. My item was sent back to country of origin when it arrived in the uk when I had to chase up from the delivery company. It was requested to be returned, not by me may I add. I’m still waiting for either a delivery of the items or a refund. Awful customer service 👎🏻 I have read a review of the same thing happening to someone else which was what made me quite hesitant to buy the products. It was plastered all over my social media which was what made me look into the products. Trust your gut and don’t use this company

10 January 2026
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Ryan,

Thank you for bringing this to our attention.

If you could kindly confirm your order number for us, or follow up over at info@orelia.co.uk we'd love to pick this up off the back of any previous communication we'd had and see how we can help with this.

Kind regards,
Orelia

Rated 5 out of 5 stars

Beautiful adorable pieces

The most beautiful versatile pieces at an affordable price. Love how there’s so many choices that you can wear all year round

13 January 2026
Unprompted review
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Reply from Orelia Jewellery

Thank you, Irene! Definitely check out the new 'The Edit' collection for some more great everyday pieces

Rated 5 out of 5 stars

Absolutely love Orelia jewellery

Absolutely love Orelia jewellery! The pieces are so pretty, feel really good quality, and arrived beautifully packaged. Perfect for everyday wear and layering, will definitely be ordering again.

5 August 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you so much!

Rated 5 out of 5 stars

Statement Molten Moon & Crystal Charm Lariat Necklace

its lariat design with a molten moon and crystal catches the eye without being over the top. it pairs well with casual outfits as well as more formal attire. ideal for expanding your accessory collection without breaking the bank.

3 January 2026
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We love this one! Such an understated style.

Thank you, Shay

Rated 5 out of 5 stars

Excellent customer service

I was very impressed with this company's customer service. My husband gave me a gift card for Christmas and I couldn't get the code to work, so contacted Orelia on their online enquiry form. The first morning they reopened after Christmas they had sorted it out for me and I was able to place my order. I find their jewellery pretty and contemporary and it's a reasonable price, particularly in the sale!

29 December 2025
Unprompted review
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Reply from Orelia Jewellery

Glad we could help you with this Sarah!

We hope you love whatever you selected.

Happy New Year
Orelia x

Rated 5 out of 5 stars

First class customer service

First class customer service from Orelia. Absolutely brilliant. Replaced and sorted my issue with a ring immediately. Resent a new one without any back and forth. Polite and very timely responses. Excellent.

29 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you, Serena - glad we could help!

Orelia x

Rated 1 out of 5 stars

broken after 4 days of wear

broke after 4 days of use and they want me to spend my own money to send it back in order to receive refund

28 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Samantha,

We're sorry to hear you have experienced a faulty item. Please know we action any faulty refunds or exchanges without deducting the £3.95 return fee.

Please proceed to submit via our returns portal and we'd love to have this sorted for you.

Orelia

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE FROM ORELIA…

AMAZING CUSTOMER SERVICE FROM ORELIA JEWELLERY.
I ordered silver huggie hoop earrings for a Christmas present for my niece. Unfortunately the delivery company decided to return back to seller without my authorization. I sent an email to Orelia explaining this, within 24 hours they called me to replace the item and sent next day delivery at no extra cost to myself. Thank you so much. My niece will now receive her beautiful gift in time for Christmas. I will definitely order from Orelia again.

22 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Kay,

You're very welcome, glad we could help!

Orelia x

Rated 1 out of 5 stars

I’ve not tried the jewellery but looks…

I’ve not tried the jewellery but I joined the collective and it gives me £15 off but nothing is £15!!!

17 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Cindy,

Thank you for being part of the Orelia Collective and for sharing your feedback.

The voucher you received is a complimentary reward to use toward a future purchase, with higher-value vouchers available as you move up through the tiers. Our jewellery collection includes pieces starting from £15, so the voucher can be used on its own or alongside additional spend if you choose. We hope this helps clarify how the reward works and that you find something you love.

Kind regards
Orelia

Rated 5 out of 5 stars

Really pleased with my Orelia pieces

Really pleased with my Orelia pieces! They’re elegant, lightweight and go with absolutely everything. Amazing quality for the price - I’ll definitely be ordering more.

1 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We're so glad to hear this, we'd love to know what you picked up?!

Rated 5 out of 5 stars

Love it

My experience with Orelia Jewellery has been very positive. I really like their designs – they’re elegant, wearable, and easy to style for both everyday looks and special occasions. The quality feels good, especially for the price point, which I think is very reasonable.

Delivery has always been quick and hassle-free, and everything arrives beautifully presented. Overall, it’s a brand I genuinely enjoy wearing and would happily recommend.

10 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much, Anna. We're so glad to hear your ordering experience was smooth and jewellery well received!

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