Verified
I've seen a clear improvement in my leg discomfort, especially after long workdays. It's not a complete fix, but it definitely helps. Would buy again.
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See what reviewers are saying
Unfortunately this was a complete waste of my money. I had such high hopes for this BUT... This thing doesn't do anything for restless legs. It's just a cheap price of rubber. Extremely disappoint... See more
Verified
It works okay, but it didn't completely solve my swelling problems. There was some relief, but I think results vary from person to person.
Verified
I've tried compression stockings and other remedies before, but with limited success. However, this did help reduce the constant swelling I was experiencing. It's now part of my daily routine.
Company replied
Company details
Written by the company
Ornexis is a company specializing in wellness and comfort, offering innovative and effective products to improve quality of life. We provide a range of carefully designed products, including EMS technology Foot Plates, conductive creams, and relaxation accessories. Our goal is to relieve bodily pain and offer optimal comfort for all. With a commitment to quality and effectiveness, Ornexis is the ideal choice for those seeking natural and high-performing health and wellness solutions.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- [email protected]
- ornexis.com
2.9
Average
21 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately this was a complete waste…
Unfortunately this was a complete waste of my money. I had such high hopes for this BUT... This thing doesn't do anything for restless legs. It's just a cheap price of rubber. Extremely disappointed.
WOULD REALLY LIKE MY MONEY REFUNDED
6 February 2026
Unprompted review
Verified
It works okay
It works okay, but it didn't completely solve my swelling problems. There was some relief, but I think results vary from person to person.
12 February 2026
Product arrived damaged
Product arrived damaged. Will not give refund. Trying to give a replacement or offer a discount on other products. Have to get the Better Business bureau and the credit card company involved. Not recommend to do business with them. Company is Aspire Commerce LLC from Sheridan, Wy. Product is shipped from Jamaica NY. However to send the product back for a refund, you need to send it to China at your expense. The return address is not available on their website. I believe they purposely send out defective products so you don't return them and don't get a refund. It's not my fault the product was defective, but I, as a customer is paying for it. Sad that it is the only way they do business.
9 February 2026
Unprompted review
Reply from Ornexis
Hi Janina,
Thank you for sharing your experience. We completely understand how frustrating it is to receive a product in damaged condition — that’s certainly not the experience we want for any of our customers.
When items arrive damaged, our support team reviews the case carefully and provides the available resolution options so we can assist as quickly and fairly as possible. Our intention is always to help resolve the situation directly with you.
We would truly appreciate the opportunity to look into this again and assist you personally. Please reach out to our customer support team at [email protected] (or reply to your existing email thread) and include your order number so we can review everything in detail and work toward a proper resolution.
We genuinely want to help and hope you’ll allow us the chance to assist you directly.
Kind regards,
Glenda
Verified
I've tried compression stockings and…
I've tried compression stockings and other remedies before, but with limited success. However, this did help reduce the constant swelling I was experiencing. It's now part of my daily routine.
10 February 2026
Reply from Ornexis
Hi Elise,
Thank you so much for sharing your experience. We’re really glad to hear that, after trying compression stockings and other remedies, you found something that helped reduce the constant swelling. Knowing it has become part of your daily routine truly means a lot to us.
We genuinely appreciate you taking the time to leave this feedback. If you ever have any questions or need support, please don’t hesitate to reach out to us at [email protected] — we’re always here and happy to help.
Wishing you continued comfort and relief.
Kind regards,
Glenda
Reply from Ornexis
Hi Robert,
Thank you for taking the time to share your feedback. We’re really glad to hear that the device worked as advertised for you. Your experience means a lot to us.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Kind regards,
Glenda
Verified
Would buy again
I've seen a clear improvement in my leg discomfort, especially after long workdays. It's not a complete fix, but it definitely helps. Would buy again.
9 February 2026
Reply from Ornexis
Hi Emily,
Thank you so much for sharing your experience. We’re really glad to hear that you’ve noticed a clear improvement in your leg discomfort, especially after long workdays. It’s great to know the product has been helpful for you, even if it’s not a complete fix.
We truly appreciate your honest feedback and are happy to hear you’d consider purchasing again. If you ever have any questions or need support, please don’t hesitate to reach out to us at [email protected] — we’re always here to help.
Kind regards,
Glenda
Verified
What a relief
I've suffered from heavy, tired legs for years, and this is the first product that gives me noticeable relief. After about a week, I felt less pressure and discomfort at the end of the day. It really made my daily routine a lot easier.
7 February 2026
Reply from Ornexis
Hi Jason,
Thank you so much for sharing this — we’re truly glad to hear how much relief you’ve experienced. Knowing that the product helped reduce the pressure and discomfort in your legs and made your daily routine easier means a great deal to us, especially after you’ve been dealing with heavy, tired legs for so long.
We really appreciate you taking the time to leave this feedback. If you ever have any questions or need support along the way, please don’t hesitate to reach out to us at [email protected]. We’re always here and happy to help.
Wishing you continued comfort and relief.
Kind regards,
Glenda
It works
FINALLY, finally something that works.. My legs are way less swollen after 2 weeks already
6 February 2026
Unprompted review
Reply from Ornexis
Hi,
Thank you so much for sharing this — we’re really happy to hear that you’ve seen such positive results already. It’s wonderful to know that after two weeks your legs feel noticeably less swollen, and we truly appreciate you taking the time to let others know about your experience.
If you ever have any questions, need guidance, or would like support at any point, please don’t hesitate to reach out to us at [email protected]. We’re always here to help.
Wishing you continued comfort and improvement.
Kind regards,
Glenda
The product does help a little
The product does help a little, but the results took longer to show up than I expected. I did notice some improvement, but not as dramatic as I'd hoped.
6 February 2026
Unprompted review
Reply from Ornexis
Hi Marilyn,
Thank you for taking the time to share your honest feedback. We appreciate you giving the product a fair try and letting us know about your experience. It’s good to hear that you noticed some improvement, even if the results weren’t as dramatic or as quick as you had hoped.
Everyone’s body can respond a bit differently, and sometimes benefits become more noticeable with continued use over time. If you ever have questions, would like tips on usage, or need any support at all, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help and look into how we can support you further.
Thank you again for your feedback.
Kind regards,
Glenda
Verified
The product works
The product works, though it took a little longer than I expected to notice results.... After about two weeks, my legs felt less swollen and sore. Overall, I'm satisfied.😊
6 February 2026
Reply from Ornexis
Hi Harper,
Thank you so much for sharing your experience with us 😊 We’re really glad to hear that the product worked for you and that you noticed less swelling and soreness after continued use. You’re absolutely right—while some people feel results sooner, for others it can take a little time for the body to respond, and two weeks is very common.
We truly appreciate your patience and your honest feedback. If you ever have any questions or need support at any point, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Wishing you continued comfort and relief.
Kind regards,
Glenda
Whatever you do DO NOT buy from this…
Whatever you do DO NOT buy from this company. At the recommendation of my physical therapist, I purchased the Ornexis EMS plate for restless legs. It's basically a foot mat tens unit. At $59.95 it was nothing like they portray on their site.
They make it look like it is a rigid thicker “plate” which is the word they used in their description on the site. What actually came was damaged box with a rubber thin matt that was folded in half. It was clearly from China and had appeared to not only be a subpar product, but it was not even packaged with their logo or any indication it was sold by Ornexis.
To make matters worse the remote & electrode wires were missing and had clearly been used based on the wear and tear marks on the device.
I immediately emailed them to start a return and was responded to in six different emails saying that they would prefer to offer me a discount on another product. Once I forced the issue they gave me a Chinese address for the return. It would cost me $23 to $45 to return it based on the method of shipment. I ended up disputing the charge with my credit card company.
Lastly if you insist on trying this thing Walmart.com sells the same product using the name Ornexis for around $20.
4 February 2026
Unprompted review
Reply from Ornexis
Hi Kim,
Thank you for taking the time to share such a detailed review. We understand how upsetting and frustrating this experience must have been, especially when the product was purchased based on a professional recommendation and arrived in a condition that didn’t meet your expectations.
We want to assure you that concerns regarding product condition, missing components, or return requests are handled directly through our customer support team so they can be reviewed carefully and resolved properly. Our goal is always to assist customers as clearly and fairly as possible and to provide guidance on the available options based on each individual situation.
We would truly appreciate the opportunity to look into your case in detail and help you directly. Please reach out to us at [email protected], or reply to the email thread you already have with us, and include your order number so our team can review everything thoroughly and assist you further.
Thank you again for sharing your experience. We genuinely want to help and hope you’ll allow us the chance to support you directly.
Kind regards,
Glenda
Verified
Good purchase
It arrived quick, and I was a little worried because of the negative reviews I'd read, but it really helped with my Swollen legs.. Thanks
5 February 2026
Reply from Ornexis
Hi Lena,
Thank you so much for taking the time to share your experience. We’re really happy to hear that your order arrived quickly and, most importantly, that it helped with your swollen legs. It means a lot to us that you gave the product a chance despite having some concerns beforehand.
If you ever have any questions or need any assistance, please don’t hesitate to reach out to our customer support team at [email protected]. We’re always here to help.
Thank you again for your kind words and for choosing Ornexis.
Kind regards,
Glenda
Verified
Not a gimmick
I thought it was another gimmick, but wow this actually worked like promised. Super happy
5 February 2026
Reply from Ornexis
Hi Caroline,
Thank you so much for sharing this—your feedback truly means a lot to us. We’re really glad to hear that the product exceeded your expectations and worked as promised. It’s always wonderful to know that someone had a positive experience, especially when there was initial hesitation.
If you ever have any questions, need assistance, or would like support in the future, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help.
Thank you again for taking the time to leave a review and for giving us a chance.
Kind regards,
Glenda
They don’t even deserve one star
They don’t even deserve one star. I bought the foot pad for swollen legs for my daughter. It arrived damaged and they will not make good on it. I have sent pictures multiple times. Their address is says 100% satisfaction or return or replace. Well they won’t do either. To send it back to them you have to send it to China which will cost probably more than the product. So we are stuck wit a broken one and I’m out almost 70 dollars. Don’t buy from them. I’ll never buy anything from them again. Not one good thing to say about them. I never write reviews but this one deserves it. What a waste of money!
14 January 2026
Unprompted review
Reply from Ornexis
Hi Dianna,
Thank you for taking the time to share this. We truly understand how frustrating and upsetting this situation must be, especially since the product was purchased for your daughter. Receiving an item in damaged condition and feeling stuck without a clear resolution is understandably very distressing.
Please know that we genuinely want to help you and find the best possible solution for your situation. We do handle damaged-item cases through our customer support team, where we can properly review the photos, order details, and work toward a fair outcome for you.
We kindly ask you to reach out to us directly at [email protected], and include your order number so we can immediately look into this for you. Our team will carefully review everything and assist you personally to ensure this is handled correctly.
We truly appreciate you bringing this to our attention and would very much like the opportunity to support you and resolve this matter.
Kind regards,
Glenda
Order not received
I placed an order in mid January 2026. I received a order number and a link to track my order. I have not received my order and their link won't open. I try their website and it won't open either. I recommend that you do not order anything from this company.
2 February 2026
Unprompted review
Reply from Ornexis
Hi Jeff,
Thank you for sharing this with us. We completely understand how concerning it is when you’re waiting for an order and aren’t able to access the tracking link or website—especially after some time has passed.
We want to reassure you that all orders are shipped and our standard delivery timeframe is 7–14 business days. Occasionally, tracking links may take time to update or may temporarily not load correctly, but this does not affect the delivery of your order.
We would really like to personally check the status of your shipment and make sure everything is moving as it should. Please reach out to our customer support team at [email protected], including your order number, and we’ll be happy to look into this for you and provide a clear update.
We’re here to help and want to ensure you receive your order as expected.
Kind regards,
Glenda
Company doesn't stand by return policy!
I purhcased this pillow after watching an ad about how a doctor had created it for his wife who had chronic migraines. Now that I have this pillow I don't believe this story at all. It says on their website that you have 90 days to return the pillow if for any reason you don't like it. I sleep on my side and it was very uncomfortable. after about 10 days I emailed the company and asked for return instructions. This company is owned by an LLC. They say you have 90 days but if you ask for a return it is only 14 days after delivery you can return it. That seems very deceitful. When I messaged them first they wanted to give me a 70% credit to buy something else on their website. NO! So I would be out the money and I would have to purchase something I don't even want. Then they wanted to give am 50% off the pillow. No again. The policy states 100% refund if not satisfied. This company will do just about anything and everything to not let your return this item. The company has to give you a return code. I have sent them 4 messages and they will not give me a return code. They are not part of the BBB. I'm sure you can guess why they are not.
29 January 2026
Unprompted review
Reply from Ornexis
Hi Christina,
Thank you for taking the time to share your experience so openly. We understand how disappointing and frustrating this situation feels, especially when you purchased the pillow with certain expectations and found that it wasn’t comfortable for you as a side sleeper.
We want to assure you that our intention is always to help customers find a fair and appropriate solution. When someone reaches out regarding a return, our support team reviews the request carefully and explains the available options so we can assist in the best possible way. Any alternatives offered are meant as optional solutions, never as an obligation.
To make sure your case is properly reviewed and handled, we kindly ask that you reach out to our customer support team directly at [email protected]. If you’ve already emailed us, please feel free to reply to that same email so the team can continue assisting you. Including your order number will allow us to look into everything thoroughly and guide you through the next steps.
We truly want to help you and ensure this is handled clearly and fairly. Our support team will be happy to review your request in detail and work with you toward a resolution.
Kind regards,
Glenda
Not to be trusted - poor products
Just as everyone else experienced, their "100 day warranty" is worthless. They offer partial refunds (who knows if you would get them?) and even when I send them their own advertisements - they don't care. They absolutely lie about their ratings on Trustpilot.
8 January 2026
Unprompted review
Reply from Ornexis
Hi,
Thank you for sharing your feedback. We understand how frustrating this experience must feel, especially when your expectations were based on information you saw in our advertisements and on our website.
We want to assure you that our warranty and return options are handled through our customer support team, where each case is reviewed individually so we can help in the most appropriate way. Any alternative options that may be offered are meant to provide flexibility, not to dismiss a customer’s concerns.
We genuinely want to assist you and look into your situation properly. Please reach out to us directly at [email protected], or reply to any previous email you may have sent, and include your order number. This will allow our team to review everything in detail and work with you toward a clear resolution.
We appreciate you taking the time to leave your feedback and hope you’ll give us the opportunity to support you directly.
Kind regards,
Glenda
Incredibly unhelpful and dishonest…
Incredibly unhelpful and dishonest company. DO NOT BUY FROM THEM. I contacted Ornexis to submit a return for one of their pillows. I was offered discounts and 70% store credit.
I attempted multiple times to have an actual return processed over email correspondence. Each time I was met with other offers and no full refund for my purchase. They claim to accept returns up to 100 days on their website but do not honor this return policy. Customer Service deflects to other offers but never your money back.
24 January 2026
Unprompted review
Reply from Ornexis
Hi Michelle,
Thank you for sharing your experience. We understand how upsetting it can feel when you’re trying to request a return and don’t feel heard or supported, especially when your expectation was a straightforward refund based on the information on our website.
Our goal is always to help customers find a suitable resolution, and when someone reaches out, our support team carefully reviews the request and explains the available options. Any alternatives that may be mentioned are intended to provide flexibility, not to avoid assisting with a return.
To ensure your request is reviewed properly and handled clearly, we kindly ask that you reach out to our customer support team directly at [email protected] or reply to your existing email thread. Please include your order number so the team can look into your case in detail and guide you through the next steps.
We truly want to help and would appreciate the opportunity to assist you directly and work toward a fair resolution.
Kind regards,
Glenda
This company is an absolute fraud
This company is an absolute fraud. The unit stopped working after 2 uses. Their guarantee,
"100 Day guarantee
Not satisfied? - No problem! You can always return or exchange with" is meaningless. The company, located in China, will not refund until you return the product to them, AT YOUR EXPENSE. DON'T WASTE YOUR MONEY!
5 January 2026
Unprompted review
Reply from Ornexis
Hi Bill,
Thank you for sharing your experience. We understand how upsetting it is when a product stops working after only a short time, especially when you purchased it with the expectation of being protected by our guarantee. We can absolutely appreciate how frustrating this must feel.
Our intention with the 100-day guarantee is always to ensure customers have the opportunity to be helped properly, whether that’s through a replacement or a refund handled via our support process. Return details, including shipping, are explained by our customer support team on a case-by-case basis so we can guide customers clearly and transparently.
We genuinely want to help you and review this situation personally. Please reach out to our customer support team at [email protected], or reply to any previous email you’ve sent, and include your order number. This will allow us to look into the issue in detail and assist you directly toward a resolution.
Thank you for bringing this to our attention. We truly hope you’ll give us the opportunity to support you further.
Kind regards,
Glenda
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