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Oswin Hyde Reviews 1,128

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products, noting the use of rich leather and careful detailing. Consumers also appreciate the comfortable fit straight out of the box, often finding that no breaking-in is needed. The price point is frequently mentioned as offering excellent value, with many people feeling the quality rivals more expensive brands. People highlight the efficient delivery service and the presentation of the products, which includes extras like shoe bags, spare laces, and shoehorns. The overall service receives high marks, with reviewers consistently describing their experiences as smooth and satisfactory. Many express their intention to continue purchasing from the company, drawn back by the attractive products and positive experiences.

Based on these reviews

Rated 5 out of 5 stars

The best unboxing experience I've had, worth more than I paid for. I bought the wide version of the shoes and they fit perfectly too! The leather is good, great QC as I didn't notice any glue marks... See more

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Rated 5 out of 5 stars

Presented better than any other brand when I opened. Instantly recommended to my colleagues without even trying them on based on that experience. Nice design similar to Dune / one of you is co... See more

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Rated 5 out of 5 stars

The quality is superb — rich leather, beautifully detailed broguing, and a deep cherry finish that looks even better in person. They fit perfectly right out of the box, comfortable from the first we... See more

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Rated 5 out of 5 stars

Shoes as described and packaged with welcome extras: a cotton shoe bag, spare laces, shoe cream and a shoehorn. My Evri drop off (Co-op) is only a quarter mile away so it's a convenient pick up poi... See more

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Rated 5 out of 5 stars

How the world has moved on. "Historically" I've always loved the traditional Loake's and Barkers - but Oswin Hyde introduce a whole new level of cushioned comfort, along with sleek and elegant designs... See more

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Rated 5 out of 5 stars

I’m really impressed with Oswin Hyde. Great products, great service, and excellent attention to detail. The shoes feel very good quality — nice leather, comfortable fit, and true to size. They... See more

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Rated 5 out of 5 stars

For product quality and worth, it'll be a stiff competition and my unique experience with customer service I can only tag as premium and rare. ---Thank you again. Please maintain the beautiful standar... See more

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Rated 5 out of 5 stars

Easy online purchase , and great discount. Lovely shoe , soft comfortable leather and insole which is cushioned. This was one of 3 purchases ( M&S / Paul Smith) and the other two are being returned, T... See more

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Rated 1 out of 5 stars

Bought a pair of Micheal Black Chelsea boots. They feel cheaply made considering they were quite expensive. The soles are high density foam and the leather is quite thin. The heel reinforcement on the... See more

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Rated 5 out of 5 stars

I bought an umbrella for my daughter for Xmas so I haven’t opened it up. It looks and feels like a quality product. The olive fabric and wooden handle are handsome. Delivery fast but unfortunately the... See more

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Rated 5 out of 5 stars

Very good experience very good quality products fast and efficient. Problems resolved very quickly with excellent results.But I did recommend to few family members to shop from there who placed large... See more

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Rated 5 out of 5 stars

I purchased a pair of boots after measuring my feet using Oswin Hyde's method. They arrived, but were too small. I returned them free of charge and opted for a credit note, and was rewarded with more... See more

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Rated 5 out of 5 stars

Quality product, delivered in a very lovely presentation box, all individually wrapped and in shoe bags. Happened to buy with a discount so even better. Shoes are very comfortable and fit to size. Arr... See more

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Rated 5 out of 5 stars

This is my second pair from Oswin Hyde and I’m very happy again. The William Black shoes are beautifully made, comfortable straight away, and came with nice extras like a shoe horn, polish and spare l... See more

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Rated 1 out of 5 stars

I am not a fan of leaving negative reviews but I need to warn people so they do not have the poor experience I have had. Initial order was too small and I went via their company WhatsApp where... See more

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Rated 5 out of 5 stars

Bought a pair of tan shoes with a white/ cream sole after seeing them on a Google search, came in a wide fit which I wanted. Delivery was quick and well packaged, with a sample fragrance, extra laces... See more

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Rated 1 out of 5 stars

Expensive shoes. Looked good quality initially and packaging /extras give the appearance of quality. But in under a month, the soles are coming away from the shoes in several places and the heal is... See more

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Rated 5 out of 5 stars

The website was very easy to navigate, and the standard delivery was spot on, arriving exactly when promised. I unfortunately ordered the wrong size, but the customer service team made the exchan... See more

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Rated 5 out of 5 stars

I saw the sandals I bought advertised on another website for 5 times the price I paid Oswin Hyde. Same ones! Received after just 2 days of placing the order. Will definitely buy from them again - high... See more

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Rated 5 out of 5 stars

I came across Aswan Hyde on Instagram and decided to give them a try—I ended up buying 3 pairs of shoes and 5 ties! I honestly can’t recommend them enough. The quality is outstanding, the packaging is... See more

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Rated 5 out of 5 stars

Suprisely comfy from the first use and the quality so far is excellent!! I love a good shoe, and quite often by Oliver Sweeney's or Ted Baker, I'd never heard of Oswin Hyde before, but I stumbled acro... See more

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Rated 5 out of 5 stars

Your website is hreat and very easy to navigate. The quality of the boots I bought for my son is wonderful, at such a competitive price. The attention to detail with the lovely box to house the boot... See more

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Rated 5 out of 5 stars

Initially had a problem with the delivery. See previous review. This was rectified without issue and item replaced. I've since ordered more shoes from Oswin Hyde using DPD for delivery with no further... See more

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Rated 5 out of 5 stars

Received my shoes recently and really pleased with them. Good quality and the free shoe horns, laces and polish was a nice touch. Would really recommend using Oswin Hyde. Top quality and r... See more

Rated 4 out of 5 stars

I purchased two pairs of trainers from Oswin Hyde, one leather and the other pair suede. Size nines were too small they were exchange free of postage for size tens. The service level was fantastic... See more

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Rated 5 out of 5 stars

The umbrella my wife received is just amazing and way much more greater than she expected. The only thing which disappointed her is the fact that it wasn't mentioned that we gonna have to pay the ta... See more

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Rated 5 out of 5 stars

Great quality. The smart / casual trainers that I purchased are really well made. The quality of the leather and workmanship is as good if not better than a pair of high end designer brand. I’d recomm... See more

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Rated 1 out of 5 stars

Awful company who took my money and didnt send any shoes. Excuses after excuses "Evri have lost them" "Evri have sent them back to us" "will dispatch via DPD tomorrow" . Went on for over two weeks and... See more

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Rated 5 out of 5 stars

Fantastic customer service. My initial order was quickly dispatched. but unfortunately the courier lost the item. I contacted Oswin Hyde who were very responsive to my situation and kept me up to date... See more

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Rated 4 out of 5 stars

Shoes are as advertised. Straps and buckles a little insubstantial but the overall effect very satisfactory and they are the correct size and comfortable. I used to shop with Barkers but my first loo... See more

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Rated 5 out of 5 stars

A chance discovery led to the purchase of a wonderful and excellent quality pair of pale green brogues. At a very fair price with their packing and presentation first rate. Not often one buys somethin... See more

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Rated 5 out of 5 stars

Excellent quality of shoes, superfast delivery, even with changing the shoe size ordered, they still arrived on time. I'm highly impressed and will certainly spread the word

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Rated 5 out of 5 stars

From ordering to delivery the process was easy and goods were delivered promptly. The only small is was you you include some free shoe care products. I received some polish for suede shows whi... See more

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Rated 5 out of 5 stars

Brilliant company, I ordered some shoes for a wedding for myself and another. Shoes are great and very comfortable. They actually look better in person than online. Cannot fault the service too, I... See more

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Rated 5 out of 5 stars

Fabulous quality and fast shipping. Everything was better than advertised - I love the belts and suede boots , shoes and key holder. Umbrellas is classy with engraving I took a chance and orde... See more

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Company details

  1. #147 of 245 best companies in Men's clothes shop
  2. #6 of 8 best companies in Belt shop
  3. #26 of 34 best companies in Boot Shop
  4. #189 of 288 best companies in Fashion accessories shop
  5. #114 of 223 best companies in Shoe shop
  6. #25 of 36 best companies in Formal menswear shop

Written by the company

Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.

Six-Month Quality Guarantee

Buy with confidence

Buy with confidence
If, within six months of purchase, your item develops a fault due to a manufacturing defect or failure in craftsmanship, we will offer a repair, replacement, or refund, depending on the most appropriate and fair resolution. This applies to all products purchased directly from the Oswin Hyde website.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 97% of negative reviews

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Rated 1 out of 5 stars

Poor quality boots, very unhappy customer

Bought a nice black pair of boots at a good price. Left a positive review however after my 3rd wear of the boots the top eyelet popped out, I was a bit concerned as I had just ordered another two pairs. Oswin and Hyde offered to repair the boots but I didn’t think a brand new pair should fall apart like that so I arranged a return. The other two pairs arrived and I tried one pair on and as I tied the laces all the laces studs on one side popped out, how disappointed was I. The three pairs I had bought were sent back, very disappointed with the quality of the boots I bought from what I thought was a reputable boot/ shoe maker, I also don’t rate the return process or the customer service advisor who border on being rude when you tell them their boots are not of the quality you expect, I wouldn’t buy from this business, sub standard goods that fall apart

25 January 2026
Rated 5 out of 5 stars

Royal standards!

The umbrella I bought it as a present for my husband is something special, with engraved name and phone number. It has royal standards!

3 February 2026
Rated 1 out of 5 stars

Avoid at all costs

Avoid, Avoid, Avoid.
I have been mulling over buys from this company. I placed an order, and was excited to receive it. The order was left outside my house, and was taken. I contacted the CS team and have been told it's my responsibility. Apparently, once the item has been marked as delivered and nothing can be done. I have been told as it's shown as delivered, it falls to the customers responsibility. They have refused to help further. An absolute joke. Do not buy from this company

3 February 2026
Oswin Hyde logo

Reply from Oswin Hyde

Hi Ben,

Thank you for sharing your feedback. We are sorry to hear about the situation regarding your delivery, and we understand how frustrating it is when a parcel goes missing after being delivered to your front door, as shown on the proof of delivery.

To provide further clarity, we have forwarded the full delivery details and evidence to your bank, confirming that the item was successfully delivered to the correct address as per the courier's tracking, GPS records, and photographic proof.

If the item was presumably stolen after a successful delivery, we highly suggest contacting your local authorities to file a report. This is a necessary step for any further investigation by your bank or insurance provider. We have shared all available documentation from our side to assist you with this process.

Best regards,
The Oswin Hyde Team

Rated 1 out of 5 stars

The umbrellas are of poor quality

I recently bought an umbrella at an enormous cost, given the number of affordable umbrellas available.

I used the product fewer than 10 times. A gentle breeze on a rainy day led to the rods bending; I was in central London, so not in a large open area, by sea/river front, or a bridge where the wind, gusts of wind, may be stronger...

When I raised this with the company, the response was simply tough luck, we're not prepared to help - we can't help with wind...! Or, as was the case, a gentle breeze.

The break did not occur on a day of strong winds, evidence has been shared with the company; nor was it broken by a strong gust of wind, which the company continue to falsely claim. The only time the word 'strong' has been used is by the company to avoid a refund or replacement.

The umbrella broke in a gentle breeze, on a rainy day - an umbrella built (as the company claims) is capable of being used in wind and rain.

5 February 2026
Unprompted review
Oswin Hyde logo

Reply from Oswin Hyde

Hi Kevin,

Thank you for sharing your feedback. We are sorry to hear that you are disappointed with the durability of your umbrella and the experience you had with our customer service team.

As we discussed in our recent email correspondence, it was confirmed that the damage was caused by a gust of wind. To ensure transparency for all our customers, our care instructions explicitly state:

"Our umbrellas are built to protect from winds as well as rain. However, they will not protect from strong gusts. Avoid using your umbrella in heavy winds... Wind damage is not covered by our warranty."

While we understand your frustration, we must adhere to our warranty policy regarding environmental damage. We take great pride in the quality of our products, and we are sorry that on this occasion, the weather conditions exceeded the umbrella's intended use.

Best regards,
The Oswin Hyde Team

Rated 5 out of 5 stars

Miller tan and brown shoes

Received my shoes recently and really pleased with them.

Good quality and the free shoe horns, laces and polish was a nice touch.

Would really recommend using Oswin Hyde.

Top quality and reasonable prices.

2 February 2026
Rated 1 out of 5 stars

Avoid at all costs - poor quality and repeated awful customer service

I am not a fan of leaving negative reviews but I need to warn people so they do not have the poor experience I have had.

Initial order was too small and I went via their company WhatsApp whereby I was spoken to so rudely by a representative who was patronising and unhelpful. I eventually got a ln exchange but was pushed down a 'store credit' route and then when I needed to return one of the two pairs, they tried to force me to have credit rather than a refund.

Throughout the experience the customer service has been shocking.

They shoes may appear a bargain but I would avoid at all costs. Pay a little extra and go into a store or use a different brand sadly.

26 January 2026
Unprompted review
Oswin Hyde logo

Reply from Oswin Hyde

Hi Jack,

Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations, and we apologize if you felt our communication was anything less than professional.

We would like to clarify that we provided full transparency regarding the options available for your return. Our team proactively offered several solutions, and you opted for store credit specifically to avoid the standard return shipping fee. We aim to offer these alternatives to be as helpful as possible, and we regret if this led to any misunderstanding.

We take your comments regarding our service very seriously and will use them to improve our internal training.

Best regards,
The Oswin Hyde Team

Rated 1 out of 5 stars

they left my shoes outside from 3pm i…

they left my shoes outside from 3pm i arrived home from work at 8pm unable to find the delivery as it was left outside next to a dustbin from the delivery photo, now i have no shoes and no refund stay clear !!! or use click collect

i cannot raise this with the local police, as the state the item are your responsibility until signed for, you left the item outside in a public place, with no security? how can it be my responsibility when i was at work and had no control over the item as it was left outside? you may have delivered it to my dustbin, but when the driver leaves what happens to the security of the items? plus no signature or a neighbours signature?

you have no right to leave an item that i have paid for outside in the street .totally unacceptable.

4 February 2026
Unprompted review
Oswin Hyde logo

Reply from Oswin Hyde

Hi Jayson,

Thank you for sharing your feedback. We are sincerely sorry to hear that your parcel went missing, and we understand your frustration at not being home at the time of delivery to receive it personally.

We would like to clarify that we have provided full delivery evidence confirming that the courier delivered the item to your specific address at 3 PM, supported by GPS tracking and photographic proof.

Additionally, we have noted that you have initiated a chargeback with your bank. We have submitted all evidence of the successful delivery to them for their review. As the matter is now being handled through the bank's formal dispute process, we suggest you continue communications with them moving forward.

Should you wish to investigate this as a theft from your property, we still highly recommend filing a report with the local authorities to support your case.

Best regards,
The Oswin Hyde Team

Rated 5 out of 5 stars

Very helpful with my telephone call

Very helpful with my telephone call, whilst I was chasing up a return. Once it was established that it was with them my replacement shoes were with me the next day. Brilliant customer service by Gie and the staff

30 January 2026
Oswin Hyde logo

Reply from Oswin Hyde

Hi Geoffrey,

Thank you so much for the 5-star review! We are delighted to hear that you had such a positive experience with our team.

We are especially glad that Gie and the rest of the staff were able to assist you with your return and ensure your replacement shoes arrived the very next day. Quick and helpful service is what we aim for, and it’s wonderful to know we met that standard for you.

We hope you enjoy your new pair of shoes and look forward to serving you again soon!

Best regards,
The Oswin Hyde Team

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