OUKU Reviews 7,029

Would have given 5 stars, however item description was incorrect. The shoes pictured were green/brown, but at checkout were listed as green/black. I hope it’s just a type error.

I ordered 3 XL Halloween Tshirts that are too big. I need to return but there is no information available to return these shirts. I ordered the correct size today. If you can send return informatio... See more

I just got the shirt that I like it however I noticed there's no laundry instructions or even a tag saying what it's made out of. Anybody out there have any suggestions other than just washing it cold... See more

I am a 100% Voluntary Disabled Vietnam Veteran. I have been diagnosed with SEVERE PTSD = MENTAL ILLNESS God forgive me I.placed this order during a psyotic episode. I pray to God you will cancel this... See more

I looked at many companies for the right outfit for my oldest son’s marriage ceremony in Florida April 2025 and this suit jumped off the page. I am so excited to receive it . Please assure I do L... See more

Easy to use website with clear concise information. Do not believe sizing chart. I just bought 2 short sleeve shirts that were probably too big according to the chart Both are donations to charity as... See more

meanwhile my experience is just about ordering product. That was easy via website. Now I am waiting for shipping. On the other hand the table with sizes of product and measurement is not correct. The... See more

Great selection of linen clothing. Small sizes available. Pricing excellent. I've only ordered so I can't anything about the products. It's now been 2 weeks have not yet received my order. Please n... See more

It appears to be a standard shopping site, but the best feature by far is changing the size whilst in the shopping cart! This is a real time saver, and reduces complexity, making purchases easy and q... See more

These shirts have got lovely designs. And it's really nice material. I'm building my wardrobe up for all these similar designs. They are fabulous. As a designer myself please pass on my greatest respe... See more

I was so excited when I ordered and saw a beautiful winter coat for myself,unfortunately what I received was so totally different. The colours the pattern not as the photo shown on line. Very disappoi... See more

My experience was disappointing on 2 fronts. I waited to report this but my perception has not changed. Once ordered, it took a month to receive my items and the communications and ability to tr... See more

excellent price - only company who has dimmable 60wt globes for my kitchen bench and alfresco area - all others were very expensive. thank you.

I purchased what was advertised as denim shirts. When they arrived they were cheap cotton rags!!! Do not buy anything from this company they are scam artists. They are affiliated with Light In a Box a... See more

Ordered 3 linen shirts in XXL Cancelled one due to stock issues. Two delivered in 5XL but they are most definitely not linen and certainly not worth 10% of the price paid. Really poor poor qu... See more

I was so excited when I ordered my new winter coat,unfortunately what I received was very different than what was advertised. Different colours/different patters. It was shown at half price,I paid $60... See more

I bought a shirt and want to return the item, unused unopened, however you need a ticket, to do so, but their website will not issue a ticket, so its impossible to return the item. I tried on 3 separa... See more

Poor quality sandals arrived with strange fastening not functioning buckle. Purchased as returns accepted but not apparent at time that shipped from China and they do not provide return label. Left wi... See more

Its been 34 days now and shirt not received. “Customer service” sent canned answers promising looking into, but its all lies. Ive submitted a dispute w my credit card company as Ouku wont refund my... See more

Really poor experience. Purchased a blazer that was shocking quality with a really bad plastic smell. Tried to arrange a return only to find that 1. The returns process was falsley described and 2. W... See more

taking way too long and items seem to keep getting pushed back on delivery times. Need specific tracking and email confirmations on orders...it does not feel like a secure safe site to order from any... See more

I am very disappointed. The two overshirts I ordered bear very little resemblance to the online photos. The style, colour and fabric are all different (and inferior to) the garments pictured. Rather t... See more

You need to finalize my payment for the order at the same time that my order is finalized by the computer systems rather than asking for my payment AFTER my order is all done finalizing and is placed.... See more

It’s such a shameful scheme this company. I brought one sofa cover 2 month ago the cost is 219 euro more transportation 50 euro all together 269 I paid from my accounts n when that came horrible it’s... See more

I ordered 2 men’s shirts and when they arrived I discovered they were too small. They are virtually impossible to return. All return info is hidden or deflected on their website. If you persist thr... See more

False advertising – completely misled. I purchased a beanie that was clearly advertised as being made from cotton. What I received, however, is a beanie made from a synthetic blend of acrylic, polyes... See more

I ordered two large shirts and they didn't fit properly, I ask to exchange for mediums. I received a battery of emails asking for photos and with measuring tapes. I complied and still have ne results.... See more

I ordered two vest. Went off the size chart but they both still didn’t fit! In their original packaging no labels taken off and the refuse to refund me as that is written in there “returns policy” a c... See more

I’ve given One star as there isn’t an option for minus, do not purchase from this company use awful companies to deliver goods that probably you’ll never receive like me BUYER BE WARE

On the 25/2/25 I began a return process of some poorly made mens clothing, very cheap material, it didnt look anything like the photos and the sizing was terribly inconsistent. On the 3/4/25 they agre... See more

The primary issue is the quality of the swim trunks. The metal eyelets rusted immediately, making them useless. Unfortunately, I now have three pairs with the same fault. I believe this is a serio... See more

I bought 2 winter coats for our 8 years old daughter on 10th December 2025. I received them on 27th Dec 2025. They looked very good on the pictures but in reality they are made of very thin and... See more

Ordering was easy. Chose the cheaper shipping time as dress became more expensive, however I require the dress for the 28th June for my granddaughters wedding. Really hope that it arrives as stated. B... See more

Bought a dress which arrived late. The dress did not resemble the website material was cheap and had a lot of excess material. No return information was available and you have to log a ticket to get i... See more

I am very disappointed ! I bought a sun dress which is described as cotton linen. When it arrived I found it is a cheap copy of the dress made of synthetic material. I am waiting to hear back f... See more

Never buy from them as they don’t offer any exchange of size if it doesn’t fit. Online buying is all about exchange or return if the product is wrong fit or poor quality. They didn’t offer any ex... See more

Return options are dismal. First you pay the shipping back to Asia. Then your only offered store credit. They might offer you 20% back and you keep the item. The reiterate how if its not basic... See more

Nice product but absolute impossible return policies. Have to produce your own return label. Pay yourself for return shipping to Singapore and after all that they offer only partial refund!!! Not wort... See more

I purchased seat belt extensions. They were faulty and did not secure properly onto the original belt. Every attempt I made to contact Ouku was fruitless. There should be a way to directly contact... See more

The dress I ordered was not at all as advertised in the pictures. I requested to have the dress returned, but the customer service kept asking to keep the dress and get 20%, 40% of the price as store... See more

Ordered a pair of mens sandals size UK 6 at a cost of over £95. Arrived, were a size 8 at least, messaged them and they asked for a picture of one of my feet with a ruler at the side 😱😱😱. Sent, the... See more