ownkoti.com Reviews 539

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product's quality and design, often describing them as beautiful, well-made, and made with high-quality materials. Consumers frequently praise the comfort and aesthetic appeal, particularly highlighting the colors and patterns. However, some people have mixed feelings regarding the order and delivery processes. While some customers report smooth experiences and timely arrivals, others mention delays and a lack of communication. A significant point of concern for many reviewers is the return policy, with several people expressing dissatisfaction with the costs and complications associated with returns, especially regarding sizing issues.

Based on these reviews

Rated 3 out of 5 stars

Item order mid November. Seemed all good but as item still hasn't arrived, started investigating tracking. Been "supposedly" shipped and out for delivery but never showed up and tracking never upd... See more

Company replied

Rated 4 out of 5 stars

The fabric and print in my kaftan/robe is very high class and comfortable. I have bought this to go on a planned cruise. I’ve been wearing it the last few days when people come to visit as I’ve been... See more

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Rated 5 out of 5 stars

Two points stand out in my wonderful experience buying my pajamas set. First, the quality and feel of the pjs is great! Second, choosing a size when shopping online can be tricky and the customer ser... See more

Company replied

Rated 2 out of 5 stars

Please be aware that the sizing is extremely OFF on pajamas / loungewear. It's not an issue of non-US or non-European sizing, since they offer sizing chart with conversions and measurements. But it's... See more

Company replied

Rated 5 out of 5 stars

It's rare that something I order online lives up to what I expect. This quilt exceeded everything I had hoped it would be. Excellent quality, beautiful workmanship, colors are gorgeous and exactly as... See more

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Rated 5 out of 5 stars

I was greatly surprised at the beautifully designed and well made light to mid-weight cotton fabric robes. I ordered two different colors for my daughters in-law and found they were so lovely, that I... See more

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Rated 1 out of 5 stars

Same experience as all other 1 star reviews on here. Terrible quality product drop shipped from China, sizing is well off what it suggests, and returns are at your expense back to China! Even Temu off... See more

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Rated 1 out of 5 stars

Truly awful products made to falsely look good online, extortionate return fees. Reached out to their support team and dragged into a ridiculous discussion on what the item was/wasn't. They pit... See more

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Rated 1 out of 5 stars

I ordered on January 19,2026 and got no tracking number actually nothing but the initial email acknowledged the purchase. Its 10 days later no order, nothing. I emailed them about being forced to... See more

Company replied

Rated 5 out of 5 stars

I love everything I have so far purchased. I have also bought gifts for family and friends and they also are very happy. The night wear is particularly comfortable however I would recommend going one... See more

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Rated 5 out of 5 stars

I ordered a beautiful robe...yellow ginkgo pattern...in large as the size chart suggested. It was way too big and I commented on their Facebook page. The company contacted me and after a couple weeks... See more

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Rated 5 out of 5 stars

The shipping does take awhile to get to the U.S., but the quality and the lovely designs offered by Ownkoti make it worth it. I have ordered and received a gorgeous ginkgo comforter, a beautiful night... See more

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Rated 2 out of 5 stars

I was shopping for a duvet cover via Google Shop, which brought me to ownkoti. Site design looks fine (nothing too spammy or janky) I thought - definitely international. - First thing... See more

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Rated 5 out of 5 stars

The team were so patient and helpful in working towards a solution and getting me the right size and colour after I mistakenly ordered a large green/blue instead of medium blue/green. The robe itself... See more

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Rated 5 out of 5 stars

Love the Quality of the Kimono and Bed Cover. Great Quality and True Colouring. Quick & Efficient Delivery. I'm redesigning a Bedroom and can't wait to use the Bed Cover. I've done a run through... See more

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Rated 5 out of 5 stars

I was very impressed with the pictures of the cotton quilt. I was looking for something lightweight and attractive. The comforter was a long time arriving, but I was able to track the shipping progres... See more

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Rated 5 out of 5 stars

love my robe. soft and cool to wear. as a Southerner the breathable soft fabric is a delight. the colours and pattern are classic and very pleasantly calming a beautiful addition to my evening rou... See more

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Rated 1 out of 5 stars

Do not order from this company it is in China not UK as claims,the sizes are all wrong I ordered M and wouldn't fit a child, cheap fabric. They won't even discuss replacement or return. I'm opening a... See more

Company replied

Rated 2 out of 5 stars

While the website states that everything is returnable,but when I tried to return a quilt they told me I would have to pay return shipping to China, which "would be very expensive." Indeed! Given the... See more

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Rated 5 out of 5 stars

I absolutely love my robe! I bought the green and purple combination. As a plus size (16/18 US) woman, I was worried about adequate coverage and this robe does not disappoint! I’ve just received it so... See more

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Rated 1 out of 5 stars

Terrible quality, the product is nothing like advertised. I am following the instructions to return which include send them an email. Yet, the emails are returned as undeliverable. Total scam... See more

Company replied

Rated 1 out of 5 stars

This is a complete scam - made a purchase as Ownkoti's website sites they are a French Linen and Bedding Company - completely - false! "Company Address: 20-22 rue Marius Aufan LevalIois-Per... See more

Company replied

Rated 5 out of 5 stars

I have purchased two sets of sleepwear, a large blanket and a lounge dress from Ownkoti and I absolutely love them all!! The fabric and designs are high quality, the pieces are beautifully made, and t... See more

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Rated 3 out of 5 stars

Order and delivery were all fine. I ordered a Japanese style pyjama set. The design is lovely but the fabric feels quite coarse to me and not the soft cotton it claims to be. I washed them in a quic... See more

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Rated 5 out of 5 stars

Many times in the past, I’ve ordered various items online and was disappointed in the quality. For months, I eyed Ownkoti’s ginkgo leaf reversible bed spread. When I was offered a discount code, I fin... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent and deceptive. I ordered two sets of pajamas and requested a return. They replied that I must send the items to China, at my expense! Their website does not state that re... See more

Company replied

Rated 1 out of 5 stars

Careful with the sizes. I just got mine today and while it is beautiful the size is ridiculous. I ordered a gueen ,super short on the sides, long down the front ( and no it doesn't fit the other way... See more

Company replied

Rated 5 out of 5 stars

I got the cotton gauze robe in gold with the light blue trim and inside. It is wonderful and I absolutely love it. It’s cooling in the warmer weather, but now, as it gets colder, it it surprisi... See more

Company replied

Rated 3 out of 5 stars

The product is wonderful but had I seen this review first I may not have bought it. It took from the 3rd of December to today the 21st to deliver - it sat in Torrance ( about 15 miles away) for 9 days... See more

Company replied

Rated 5 out of 5 stars

Love the curtains I ordered - classy, but not ordinary. They are light and fresh, but also feel like quality fabric; look great in the kitchen-diner of my British beach house. They arrived when expect... See more

Company replied

Rated 5 out of 5 stars

I bought two kimono-style dressing gowns (because I couldn’t decide on a colour!). I got them from Owncoti and love them. They’re soft, comfortable, colourful and look great — perfect for lounging at... See more

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Rated 1 out of 5 stars

Bought pajamas for my wife in wrong size. They would not exchange them. Two weeks of sometimes unintelligible emails got me to the point where they said they would send me the correct size (I could... See more

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Rated 1 out of 5 stars

We purchased a King sized comforter for our bed...... When it arrived, it was nothing like the photo online and it didnt even fit our bed. The quality was poor and not worth what we paid. We tried... See more

Company replied

Rated 4 out of 5 stars

After a battle, about their “sizing”, they replaced the pyjamas in a European size. These are beautiful, well made, stitching and material superb. Please note their sizing ,it’s not European

Company replied

Rated 1 out of 5 stars

They market themselves as chic, and sustainable, but this is cheap Chinese garbage. I only realized they were not what they were advertising themselves as after I ordered a blanket. I immediately trie... See more

Company replied


Company details

  1. Homewares Shop
  2. Bedding Shop
  3. Home improvement shop

Written by the company

OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.


Contact info

3.6

Average

TrustScore 3.5 out of 5

539 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I am constantly receiving compliments…

I am constantly receiving compliments on my quilt. Preparing to purchase another one! If you plan to use this as a comforter, I would advise getting a size higher.

8 February 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

This is fraud

This is fraud. They show a blanket that looks like good quality. I pay 99 usd for a peace in synthetics that cost like 6 usd.

12 February 2026
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

I really can’t fault this company

I really can’t fault this company! The customer service is excellent
My pyjamas are the most gorgeous I’ve ever owned, they are so pretty, well made and feel gorgeous too .. will definitely be back for more thankyou so much for a lovely experience xx

11 February 2026
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

These people are super

These people are super. Quality of products is great!! I keep going back! if i get wrong size they fix it quickly and generously. When order placed, it takes a while to receive it. Worth the wait! Go for it!

10 February 2026
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Two points stand out in my wonderful…

Two points stand out in my wonderful experience buying my pajamas set. First, the quality and feel of the pjs is great! Second, choosing a size when shopping online can be tricky and the customer service I had when I need to exchange sizes was excellent! Highly recommend!

10 February 2026
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

I was very impressed.

I was very impressed with the pictures of the cotton quilt. I was looking for something lightweight and attractive. The comforter was a long time arriving, but I was able to track the shipping progress so I think the company has improved their communication to customers. The quilt is quite beautiful.

10 February 2026
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Do not do business with Ownkoti

I am out about $100 because my order was never delivered. Ownkoti refuses to asknowledge that I did not receive it or refund my money

9 January 2026
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that you have not received the package. However, it has been delivered to your address. Did you contact the courier to get more information about the package? Please don't worry, our team has contacted you regarding the issue and we are willing to help you resolve it. Please check your inbox or spam folder. Thanks for your understanding.

Rated 4 out of 5 stars

I adore these pajamas

I adore these pajamas; the style is sophisticated and exquisitely constructed, and the fabric is lovely and comfortable.

2 December 2025
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Itchy & Fit is awful

Itchy & Fit is awful , . Arrived over 1 month late . you cannot get a refund as postage is all the way self pay to china - from uk is most of the cost .

1 February 2026
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Great quality and even prettier in person

Their quilt set is really well made. The cotton feels soft and lightweight, and the stitching gives it a nice textured look instead of anything printed on.

3 February 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

They “say” the products I ordered was…delivered

They “say” the products I ordered was delivered in the afternoon on New Year’s Day! Just dropped on the front porch from the photo they sent me. But the photo is taken in the night and one photo shows the package on the middle of a porch in the darkness and the next photo shows an empty porch. When I contacted them about this shady delivery they have yet to reply. STAY AWAY from this scammer.

1 January 2026
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that you have not received the package. Upon checking, your order has been delivered. https://t.17track.net/en#nums=UK744928433YP. Did you contact your local courier to get more information about the package? Don't worry, our team has contacted you regarding the issue and we will help you resolve it. Please check your inbox or spam folder. Thanks for your understanding.

Rated 5 out of 5 stars

Nightwear

I love everything I have so far purchased. I have also bought gifts for family and friends and they also are very happy. The night wear is particularly comfortable however I would recommend going one size higher than your normal for the pyjamas.

1 February 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company it is in China not UK as claims,the sizes are all wrong I ordered M and wouldn't fit a child, cheap fabric. They won't even discuss replacement or return. I'm opening a PayPal case. Stay away at all costs. The photos are nothing like the garment.

29 January 2026
Unprompted review
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Reply from ownkoti.com

Dear Customer, we sincerely apologize for any inconvenience caused. However, our size M is listed according to the actual measurements. You can kindly check the item description. Please don't worry, our team has contacted you regarding the issue and we would love to help you resolve it. Please check your inbox or spam folder. Thanks for your understanding.

Rated 5 out of 5 stars

Light and cozy

Light and cozy, perfect for summer AC, with vibrant color that lasts.

31 January 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Beautiful!

Love the vibrant colors and the feel. Great value!

31 January 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 2 out of 5 stars

Please be aware that the sizing is OFF...

Please be aware that the sizing is extremely OFF on pajamas / loungewear. It's not an issue of non-US or non-European sizing, since they offer sizing chart with conversions and measurements. But it's still so wrong. I read other reviews that said they run small, but I ordered TWO sizes up since I wanted the loungewear (especially the top) to be very loose. It was still so small and tight around the chest and hips. Ridiculous for pajamas to be this tight!
Fabric is soft and the prints are lovely, but sizing issue combined with 3 week shipping time & then complicated expensive returns process means I won't bother ordering from Ownkoti again.

30 January 2026
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that the size did not fit. We provided the size chart of the item in the item descriptions. Moreover, the period for order delivery is divided into two parts. You can also click here https://www.ownkoti.com/pages/shipping-informationt to get more information about the shipping time. Please don't worry, our team has contacted you regarding the issue and we would love to help you resolve it. Please check your inbox or spam folder. Thanks for your understanding.

Rated 3 out of 5 stars

Order and delivery were all fine but...

Order and delivery were all fine.
I ordered a Japanese style pyjama set. The design is lovely but the fabric feels quite coarse to me and not the soft cotton it claims to be. I washed them in a quick 30 degree wash to see if that would soften them (which it didn't) and they seem to have shrunk. A bit
disappointed really. A real shame because the design is lovely but can't imagine sleeping comfortably in them.

31 January 2026
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry for the inconvenience caused to you. We stated the details that it is normal for pure cotton fabric to shrink 2-3 cm after washing in the item description. Please don't worry, our team has contacted you regarding the issue and we would love to help you resolve it. Please check your inbox or spam folder. Thanks for your understanding.

Rated 1 out of 5 stars

I ordered on January 19,2026 and got no…

I ordered on January 19,2026 and got no tracking number actually nothing but the initial email acknowledged the purchase. Its 10 days later no order, nothing. I emailed them about being forced to dispute my payment with my credit card card company due to non receipt of my order which I paid in full.
My email has not even been acknowledged by them although its verified that it was sent

This is the last time I will ever order anything from this company. American company only for me from now pn

29 January 2026
Unprompted review
ownkoti.com logo

Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 4 out of 5 stars

It's a conundrum

I ordered pajamas (lounge set) and was thrilled with the workmanship, the style and the fabric, which is one of the most beautiful fabrics I have ever seen. I ordered the size suggested (M), but unfortunately did not see the noted length of the sleeve. Everything fits perfectly except the sleeve ends about three inches above my wrist.I have already washed and dried them so can't send them back. I am so disappointed because I love them and I would have ordered more.
I don't understand the negative comments about the fabric and workmanship, because as I said everything except the length of the sleeve was perfect, even the shipping. This company is far from a "sham" as it has been called.
I have ordered clothing from China in the past and it HAS been a sham. This one is not.
I'm really sad about not being able to use the pajamas

26 January 2026
Unprompted review
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Reply from ownkoti.com

Hello, sorry to hear that the size did not fit. Please contact us via Facebook messengers or Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Love it!!

I love ❤️❤️❤️your products! Such a wonderful quality first of all. Some items I have already for couple of years and the colors never fade away! The material is fantastic and feels so good on the skin.

19 January 2026
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

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