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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, which are considered stylish, affordable and of high standard. Consumers appreciate the quality of service and the staff, who are described as friendly, helpful and knowledgeable. People highlight the delivery service, especially the speed and the communication. Many reviewers received a call before the delivery to arrange the time. Some consumers received their orders earlier than expected. The delivery drivers are often mentioned as polite and helpful.

Based on these reviews

Rated 5 out of 5 stars

We bought 8 panels and unfortunately there was a fault in the lacquer coating and it was flaking off. I telephoned Panel World on the Thursday, who sounded concerned and wanted to rectify as soon as... See more

Rated 5 out of 5 stars

We can’t recommend Panel world enough! Excellent quality panels, at excellent prices, even our fitter was impressed and has vowed to use them going forward. We were let down last minute by another s... See more

Rated 5 out of 5 stars

Sound proofing panels, decorative and functional. Amazing quality compared to the ones available at the major DIY outlets. I've shopped around and found that these to be the best value for product qua... See more

Rated 5 out of 5 stars

From looking online to actually fitting my acoustic panels and LED lights I found the whole experience fantastic. No matter how many questions I bombarded them with they had the answers to put my mind... See more

Rated 1 out of 5 stars

Placed an order on 24th August for premium White gloss shower wall panels (del 2 to 10 working days) . Updated 30th to say the order was on its way but no actual delivery date advised . They did arri... See more

Company replied

Rated 5 out of 5 stars

Really happy with the quality and service from Panel World. I was really confused and indecisive on what I needed until the kind folks at Panel World guided me and helped me pick the perfect panels th... See more

Rated 5 out of 5 stars

We arranged a visit to check out the stock and were very impressed with the choice of panels available, the very competitive price and by the service we received from the friendly and knowledgeable t... See more

Rated 5 out of 5 stars

Delighted with the 5 star service from Panel World. We live in Mid Cornwall as was expecting a the full quoted 10 day delivery service, however we received the panels in a couple of days from placi... See more

Rated 5 out of 5 stars

Ordering was really easy and communication was brilliant. Had a phone call to say the delivery date which was days earlier than expected then another call when they were close by. Also a lot cheape... See more

Rated 5 out of 5 stars

Outstanding Quality and Exceptional Service! Panel World has been an absolute pleasure to deal with from start to finish. Their wall panels are top-quality, stylish, and affordable—fantastic value... See more

Rated 5 out of 5 stars

I’ve been looking for acoustic wall panels for awhile and was lucky enough to come upon this company by default on the Internet. I ordered seven panels. it was quick delivery, free and the delivery g... See more

Rated 4 out of 5 stars

Easy to find, great choice, competitive pricing, staff friendly & knowledgeable. Was given a phone call 15 minutes before delivery arrived which was great. The only slight niggle is on the website, do... See more

Rated 5 out of 5 stars

Excellent service from enquiry to going down and looking at the panels to delivery. The guys we spoke to were very friendly very knowledgeable and very helpful. The quality of the panels are fanta... See more

Rated 5 out of 5 stars

Ordering process is simple and straight forward. Goods were delivered on time and well packaged. The panels were easy to fit and look great. One point to remember as with tiling make sure the pane... See more

Rated 5 out of 5 stars

Excellent service. Great easy to use website and seamless transaction. Customer service was just amazing, expected delivery was exceeded and we received the panels within 4 days of ordering. I Receive... See more

Rated 5 out of 5 stars

Awesome value - price for 7 panels was unmatched despite my fb feed being nothing but acoustic panel/wall panel supplier ads…. Highly recommend, delivery was earlier than initially expected and dropp... See more

Rated 5 out of 5 stars

The website was very easy to use and gave updates on when the panels would be delivered. Was delivered earlier than expected and the delivery driver also confirms when is best to deliver which is grea... See more

Rated 3 out of 5 stars

Panels, price and customer care really good . Dispatch was the major let down hence 3 stars can't fault product exactly as sold but their in house dispatch needs a little hand as was not sent between... See more

Rated 1 out of 5 stars

Not good at all , 2 panels arrived damaged , said they would send 2 new panels out but would take the damaged ones away which meant they would be different batch numbers , plumber said he would try an... See more

Company replied

Rated 5 out of 5 stars

Delivered on time delivery driver was excellent put the panels into the house I would highly recommend to everyone Well done Panel World Many thanks Ian Wilderspin

Rated 3 out of 5 stars

excellent products, but delivery costs are very expensive even for 2 pieces of trim I still had to pay £24.99 which was more than the goods. make sure you buy enough products to save on delivery costs... See more

Rated 5 out of 5 stars

Amazing service! I'd previously ordered 3 panels for a small job and later decided I needed more panels to complete the entire bathroom. The website showed as Out of Stock. I phoned to enquire a... See more

Rated 5 out of 5 stars

Very helpful and knowledgeable staff in store who worked with us to decide on our panels. Very helpful person who delivered the panels and put the where we asked. Would recommend Panel world

Rated 5 out of 5 stars

Absolutely fantastic service! Super helpful over the phone and went above and beyond to deliver early at no extra cost. The delivery driver was thoughtful and really helpful, even after a 4-hour jour... See more

Rated 5 out of 5 stars

First of all what an experience buying from Panel World. The first step that you take in to the end process of them delivering to your door step. staff so kind and so helpful also the delivery was so... See more

Rated 5 out of 5 stars

Fabulous panels at a fabulous price. Staff were very friendly and helpful. Panels were so much better quality than B&Q and cheaper too. Have already recommended you to others.

Rated 5 out of 5 stars

My experience with Panel World was excellent! From placing the order to delivery it was straight forward I was really impressed with the service. I received my order on time & the driver even called a... See more

Rated 5 out of 5 stars

Went back for more panels and as usual all the lads that work there are really helpful and informative. We had delivery which was reasonably priced. I was kept up to date on the day of delivery and... See more

Rated 1 out of 5 stars

Ordered ordered three panels last week of Panel world sent me a text a Saturday between 12 and three why you didn’t all day the driver said he phoned me which you didn’t phone the company Saturday aft... See more

Rated 5 out of 5 stars

Today I received the panels and I am very surprised that they arrived because I was afraid that I would not receive them again but I received them 😍and I am super excited about the product and the co... See more

Rated 1 out of 5 stars

- Cheap panels that don’t join correctly - took 12 days to arrange delivery - adhesive is awful Stay well clear and use another company!

Company replied

Rated 5 out of 5 stars

Great service and delivery was a day earlier and on time. They kept me informed all the way. Driver Sam was very polite and helpful. Panels look lovely now fitted would use this company again.

Rated 1 out of 5 stars

Extremely bad experience with this company and would never buy from them again. I spent a substantial amount of money and they never refunded a penny. Stay clear!

Company replied

Rated 5 out of 5 stars

Excellent Service and Great Quality - Ordering online was really easy, and the delivery was super quick. I was especially impressed with the driver — he was professional, friendly, and went above an... See more

Rated 1 out of 5 stars

Unfortunately it’s the only way to respond to Panel World via Trustpilot as the email response I received is completely different from the published response on here. I was told that ‘variations’ in t... See more

Rated 1 out of 5 stars

My delivery never turned up , they sent me a picture of goods outside and said driver tried to call me and that the delivery was left in safe place as agreed with me . This is a lie . I was in all day... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with their service,the materials is great quality (bathroom cladding panel) and thanks to Adreez for quick delivery of my items I will definitely use them again. Highly recommend

Rated 5 out of 5 stars

Been twice now. Always friendly helpful staff and speedy delivery. Wide range of panels at a good price. Would definitely recommend

Rated 1 out of 5 stars

Dodgy Company. Didn’t like the colour. The company return policy means you can’t return if you don’t like the product. You charge 20% admin fee for a returned product and I also have to pay for the re... See more

Company replied

Rated 4 out of 5 stars

Delivery is all about the call you get the day before, telling you it will be next day. Convenient if you are at home, not so when a long way away. Anyway, all sorted in the end and cannot fault the... See more

Rated 5 out of 5 stars

Great fast service, Husnain our delivery driver was very helpful he called before delivery , very friendly and knowledgeable too . Thank you

Rated 5 out of 5 stars

Quick delivery from order. The guys at the shop was very welcoming and helpful. I would definitely recommend this place to shop. I will definitely be shopping here again.

Rated 5 out of 5 stars

Can't fault the price , the service or the quality of my order. Just needed a single shower panel and this was no problem. I qualified for free shipping and I had a phonecall to confirm ...in 2 days.... See more


Company details

  1. #72 of 113 best companies in Bathroom Supply Shop
  2. #90 of 112 best companies in Building Materials Supplier

Contact info

  • Unit 43 Station Street, Darlaston Central Trading Estate, WS10 8XB, Wednesbury, United Kingdom

  • panelworld.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick resolution to problem

We bought 8 panels and unfortunately there was a fault in the lacquer coating and it was flaking off. I telephoned Panel World on the Thursday, who sounded concerned and wanted to rectify as soon as possible. A man drove down from Birmingham on Sunday with 8 new panels which are fine.
Good service, thanks.

26 January 2026
Rated 3 out of 5 stars

Delivery Costs

excellent products, but delivery costs are very expensive even for 2 pieces of trim I still had to pay £24.99 which was more than the goods. make sure you buy enough products to save on delivery costs.

26 January 2026
Rated 5 out of 5 stars

Ordering process is simple and straight…

Ordering process is simple and straight forward. Goods were delivered on time and well packaged.
The panels were easy to fit and look great.
One point to remember as with tiling make sure the panels match up. Measure twice cut once.
Overall very pleased with product and service.

26 December 2025
Rated 5 out of 5 stars

These panels are amazing

These panels are amazing they have totally transformed my bathroom I love them, easy to cut and fit, the delivery driver contacted me when he was close to my house, great service, I would definitely recommend you use this company and these panels

26 December 2025
Rated 5 out of 5 stars

Great service and delivery was a day…

Great service and delivery was a day earlier and on time. They kept me informed all the way. Driver Sam was very polite and helpful. Panels look lovely now fitted would use this company again.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed
Despite living in central Scotland I am unable to place an order as delivery to my location is not available.
Please stop targeting customers in Scotland if you are not prepared to deliver to Scotland.

22 December 2025
Unprompted review
Panel World logo

Reply from Panel World

We’re sorry to hear about your disappointment. We don’t currently target customers in Scotland with our advertising, so it appears this may have come up unintentionally and we’ll be reviewing this to prevent any confusion going forward.

Our delivery coverage is clearly outlined on our website prior to checkout, including the locations we’re unable to deliver to at present.

We do appreciate your feedback and are actively exploring options to expand our delivery service to Scotland in the future. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Bathroom wall cladding panel

I’m really happy with their service,the materials is great quality (bathroom cladding panel) and thanks to Adreez for quick delivery of my items I will definitely use them again. Highly recommend

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

All I can say is wow .received these panels in just 4 days my husband phoned to double check sizes etc .he was well impressed with conversation .

24 November 2025
Rated 5 out of 5 stars

Excellent Service and Great Quality

Excellent Service and Great Quality -
Ordering online was really easy, and the delivery was super quick. I was especially impressed with the driver — he was professional, friendly, and went above and beyond to help with the delivery. It makes such a difference when the person delivering is so courteous and efficient. The panels themselves are great quality too. Overall, I’m really happy with my experience and would definitely recommend this company!

29 October 2025
Unprompted review

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