PC Sales Online Reviews 10,627

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's friendliness, knowledge, and prompt response times. Consumers appreciate the support team's ability to resolve issues quickly and efficiently, often through the online chat feature. Many reviewers specifically commend individual representatives for their exceptional assistance and patience in guiding them through installation and activation processes. People report positive experiences with the staff, who are described as experts in their field. The company's commitment to providing helpful and accessible support is a recurring theme. While opinions on the product itself are mixed, the consistently high ratings for customer service and response time suggest that the company excels at addressing and resolving any issues that may arise.

Based on these reviews

Rated 4 out of 5 stars

As a senior volunteer helping a senior with a software purchase we were confused with the installation process. Finally chatted with Garry and he was trying so hard to help us. Sending a screenshot wa... See more

Rated 1 out of 5 stars

Unfortunately after reading review I thought that is honest company. That was wrong. I’d paid for Windows 10 Pro and thought that I will get a normal legal software. Instead of that I got link to Micr... See more

Rated 5 out of 5 stars

I was a little skeptical at first as I have never bought something like this online...but it works as described. Had a minor hiccup with activation but within minutes had it resolved via the virtual c... See more

Rated 5 out of 5 stars

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore g... See more

Rated 5 out of 5 stars

They had great prices for the Office 2021 Professional version I needed for my new PC. During the product key registration, I had a note from Microsoft that I had to call to activate. I was able to... See more

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

I purchased Office 2019 Home & Student in December. Upon downloading it and entering the product key, it worked great for about 6 weeks. Then it abruptly locked. I emailed PC Sales Online, and they... See more

Rated 3 out of 5 stars

I purchased Office 2021 because I wanted a working copy of Publisher after MS retires the product next fall. The product key I received gave me an error, so I had to call to get Office activated. Sadl... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

I called with a couple questions regarding Windows 10 Pro (upgrading from Windows 7 Pro). I also had questions about the installation, product key and software license. The phone and online help were... See more

Rated 5 out of 5 stars

It can be tricky getting Microsoft to take an older OEM license for a new home build. Fortunately these folks are experts and their customer service team helped me through it within minutes of me send... See more

Rated 5 out of 5 stars

Had Star help me with my problem through a chat box today, polite, very kind and very, very easy to chat with. She helped me solve the problem straightaway and I will tell you, having a tech support p... See more

Rated 5 out of 5 stars

I am sure it was probably my fault, but I had problems getting my purchased Office 2016 to work after I installed it. I was worried about that when I started. I used their on line tech support and th... See more

Rated 5 out of 5 stars

Bought MS Office, and the activation key said is was in use too many times. Started a chat with the web agent. I could either call MS myself, or she'd do it for me (with the activation code from th... See more

Rated 5 out of 5 stars

Queenie, Was the Tech Support person that assisted me in correcting my problems that I was having. She was patient and knew the reasons of why I could not get my Windows 10 PRO working properly. She... See more

Rated 5 out of 5 stars

I was having trouble activating a new version of Windows. I contacted PC Sales Online via their chat function. It took several steps and restarts, but we finally figured it out. EXTREMELY prompt and h... See more

Rated 5 out of 5 stars

I have used other Software Download Key Suppliers in the past with mixed results. PC Sales Online is now the only place I will go for Software. Email verification's were immediately and when I di... See more

Rated 5 out of 5 stars

I don’t want to have to pay a subscription for MS Office 365. The stand-alone versions available from PC Sales Online are just what I need. But MS doesn’t make the registration process easy. Thankfull... See more

Rated 5 out of 5 stars

Not gonna lie was skeptical at first had problems with others in the past. Paid got the code instantly and also has some problems instantly with activation. No worries though these guys got me squared... See more

Rated 5 out of 5 stars

Prices are great - and I have purchased a lot of software here - but support for the win. I have used this site quite a few times and never needed support until today. Being deaf the chat feature was... See more

Rated 5 out of 5 stars

Excellent customer support on Chat. One of the best I've ever dealt with. They responded quickly and Sarah worked patiently with me. She was easy to understand and gave me alternative options when I w... See more

Rated 1 out of 5 stars

***Companies have fake reviews***SCAM remember if it sounds too good to be true, it probably is. I tried to use the key emailed to me and microsoft said it had been used before. messaged the support... See more

Rated 4 out of 5 stars

I love the great prices. The software works great but was a little difficult to register due to some confusion in the registering process. Maybe some clarification would help. But the customer ser... See more

Rated 5 out of 5 stars

I have used PC Sales Online for several years, and have recommended it to my friends. Needed to install Office 2019 when I replaced my laptop. Installation and activation went smoothly! It was my f... See more

Rated 5 out of 5 stars

This was my 3rd purchase. The first 2 went perfectly. This last one gave a lot of trouble due to windows making it hard to update from windows 7 on a very old PC to windows 10. The support crew respon... See more

Rated 5 out of 5 stars

Lee was awesome and really helped me. It was nice to see that customer service still exists. He not only gave me a great price on the software I needed, he was very patient and stayed on chat until I... See more

Rated 5 out of 5 stars

I had a few issues while installing my software, so I emailed the PC Sales Online support team. They were extremely friendly and helpful. As a result, I was able to get my software to load properly an... See more

Rated 5 out of 5 stars

The product was delivered quickly. There was trouble installing it, and it was after hours. I received a message and a project number indicating that I would get a response quickly as possible. The... See more

Rated 5 out of 5 stars

This is the second time I have purchased a product from these guys, and both times their customer service has been outstanding! Both representatives were good natured, very helpful, and made quick wor... See more

Rated 5 out of 5 stars

When I ran into an issue with my order, customer service reached back out to me the next business day, performed the fix on my behalf (I did try and resolve with their instructions on my own but was u... See more

Rated 5 out of 5 stars

Bought software for a family members computer and finally got there to install it. Something went wrong, or I did something wrong most likely and decided to use the chat feature on PC Sales Online. T... See more

Rated 5 out of 5 stars

In order to activate my Windows 10 Pro, I had great instruction from the Service Team. PC Sales might not be the cheapest one (as for price) but they are among the best in honesty and trustworthy... See more

Rated 5 out of 5 stars

I moved my SSD to new computer and office was not authorized. I bougt a low cost keyy to get it fixed and I was stumped so I reach out to the email for support and got a response that solved my probl... See more

Rated 5 out of 5 stars

Highly recommended! Top notch customer service! I had problems with my windows activation, I emailed for help after hours on Christmas eve. I didn't expect any response during the holiday, so I didn't... See more

Rated 5 out of 5 stars

There was an issue with activation of Windows but I used the online chat and Kathleen guided me through the process. I would never have suceeded without her help. I highly recommend PC Sales Online.

Rated 5 out of 5 stars

I have been using software from PCSalesOnline.com for over five years, and I have had excellent service and product experience every time. I have used office and windows software from PCSalesOnline f... See more

Rated 5 out of 5 stars

I had the same issue with my product key being used too many times (Microsoft Office Professional Plus 2016). I used the chat and talked to a real person. Garry helped me get my Office activated. I ju... See more

Rated 5 out of 5 stars

I have a new laptop. I just wanted a basic install of Word really. I bought an older version. It refused to install! Kathleen assisted me. It was crazy, but other versions of 365 and one note had... See more

Rated 5 out of 5 stars

Got a GREAT price for an older version of Office. Better than anywhere else. Needed a little installation help and the on-line support helped me work it out. Very happy I now have a "real" version of... See more

Rated 5 out of 5 stars

Excellent Customer Service! I just purchased via PC Sales online for the 2nd time. Alex, the tecnician worked diligently to get my product up and running. I highly recommend PC Online Sales.

Rated 5 out of 5 stars

This is the second day in a row to install office on several machines....Dan had to deal with one main unit of MsServer and 8 monitors and did a wonderful job..I do not buy use any one else for my MS... See more

Rated 4 out of 5 stars

Through my own fault, I corrupted my boot sw and had to do a full install. I was happy that PC Sales was able to help me restore my MS Office w/o buying a new license... since I had the same HW, it w... See more


Company details

  1. Software company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Support for the win

Prices are great - and I have purchased a lot of software here - but support for the win. I have used this site quite a few times and never needed support until today. Being deaf the chat feature was FAST and helpful. But what was extra great was they offered to complete my call to Microsoft and did so in minutes. Five stars Garry.

9 February 2026
Unprompted review
Rated 4 out of 5 stars

Chat help for install was the secret!

As a senior volunteer helping a senior with a software purchase we were confused with the installation process. Finally chatted with Garry and he was trying so hard to help us. Sending a screenshot was not working, the telephone support was a bust but got Garry back and he was able to activate it on his end. Everything is finally working, just because of the support help. Highly recommend getting MS software from this place.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Office Home & Student 2021

I was a little skeptical at first as I have never bought something like this online...but it works as described. Had a minor hiccup with activation but within minutes had it resolved via the virtual chat. Great support and product as I got the Office Home & Student 2021

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Kathleen is a Star

Kathleen is a Star!

The live agent chat is what did it for me. I was completely lost and she took almost an hour helping me get this activated on my computer. Really great!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience getting Office2021

They had great prices for the Office 2021 Professional version I needed for my new PC. During the product key registration, I had a note from Microsoft that I had to call to activate. I was able to take the codes that MS gave me and using the 'chat' feature on PSSales Online, they were able to get it authorized and then I could use the product successfully.
We have used this site/service several times before and have always had a good experience.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Good online tech support for my Office product

I purchased Office 2019 Home & Student in December. Upon downloading it and entering the product key, it worked great for about 6 weeks. Then it abruptly locked. I emailed PC Sales Online, and they were able to help me get it going again. They were good about answering my emails promptly and sending me screenshots so I'd know what to do.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Service is good! When I ran into an issue with my order

When I ran into an issue with my order, customer service reached back out to me the next business day, performed the fix on my behalf (I did try and resolve with their instructions on my own but was unsuccessful), and got my product working. I couldn't ask for better service after 1 inquiry.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

bought office software at a great price…

bought office software at a great price from them but I had to reset my computer and start with a fresh windows install and microsoft doesn't provide the download or support to the software anymore grrr. the support chat at pc sales online was able to assist me so quickly and seemlessly, I have it working again. These guys are the best place for software and 110% legit!

9 January 2026
Unprompted review
Rated 4 out of 5 stars

I love the great prices

I love the great prices. The software works great but was a little difficult to register due to some confusion in the registering process. Maybe some clarification would help. But the customer service was excellent. Thanks

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Could Not Activate Windows Properly!

Queenie, Was the Tech Support person that assisted me in correcting my problems that I was having. She was patient and knew the reasons of why I could not get my Windows 10 PRO working properly. She is truly Wonderful! I Thank her very much! PC Sales Online is a Caring Company with a helpful Staff! FIVE Stars *****

30 December 2025
Unprompted review
Rated 5 out of 5 stars

ABOVE AND BEYOND!!!

Highly recommended! Top notch customer service! I had problems with my windows activation, I emailed for help after hours on Christmas eve. I didn't expect any response during the holiday, so I didn't check until late on Christmas day. Little did I know, there had been an immediate response the night before. So, I followed the suggestion they had given. Again it was after hours, and I responded again, saying that these measures didn't work. almost immediately, there was a reply asking for some info. I sent that info, and within minutes I got another reply, letting me know that the issue had been resolved. If I had been more alert to my email, the problem would have been fixed RIGHT AWAY, they were on top of their game, more so than any business I've ever dealt with. I wasn't expecting customer service to actually answer me after hours on holiday evenings, but they were so very involved with my issue that it was solved quickly!!! THANK YOU! You guys are great!!!

25 December 2025
Unprompted review

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