phonesdirect.com Reviews 3,087

Ordered my phone with express delivery and it was sent out, however, to the wrong address, but this was DPD fault. I eventually got the phone delivered a few days later so no hard done other then ship... See more

Delivered as promised on time! Well packaged. Only transferred data and started using yesterday but all seems good! New screen and back fitted, bezel around outside more pitted and worn than I expect... See more

The phone was bought for a Christmassy present for my daughter. I can’t afford new phones or justify a £50 perm month contract so this was the best option and we were not disappointed at all. Amazing... See more

Two refurbished iPhones purchased, one "Very Good" condition, the other "Excellent". Both visually look like new, battery condition 80% and 87% respectively. Prices were the best I could find; ordered... See more

The phone is fine and delivery went smoothly. Still having issues with syncing but that’s Apple for you. Paid for the “professionally fitted” glass protector and it is already coming unstuck after... See more

Liked most things, but they used DPD for delivery who charged extra for a fixed time delivery. Not phonedirects problem that it wasn’t delivered then except that their help line was closed for weekend... See more

Considering the cost of the item, it arrived very quickly and safely delivered to me in person. Not being particularly tech savvy it would have been useful for some written instructions on how to use... See more

Ordered wed nxt day didn’t arrive till mon, after numerous phone calls, being told parcel had gone missing, and if I wanted to reorder would be £100 more! Told would receive text/ email with up date... See more

I ordered an iphone in 'very good' condition - one of the cheaper options. If you said it was brand new I'd believe you, outside of the battery not being at 100% health but it's only down to 97%. Quic... See more

Very fast delivery. Excellent updates for delivery. Try to upsell free month insurance that entailed a monthly subscription. Could be cancelled any time but need to look out for that. Phone looks to g... See more

Everything has gone smoothly so far, the delivery was timely, the phone was as described - early days but there’s not anything that I have an issue with yet. Just make sure you read the terms of th... See more

Bought phone from them and it stopped working within 6 months. They said to send for repair and would return within a week - 3 weeks later and nothing fixed or returned. Absolute nightmare company wit... See more

The first phone I ordered had an issue with the speaker so I contacted Phones Direct who arranged for it to be returned without any problem. I then ordered a second phone which arrived promptly and wa... See more

great phone, absolutely nothing wrong with it at all. shipping was slightly delayed but after phoning up and speaking to someone it was then shipped within 30 minutes so great customer service aswell.... See more

Purchased previously and you get exactly what you pay for. Order is processed and dispatched swiftly and received within a couple of days which is fantastic service given the high value nature of item... See more

Phone arrived, straight away notice of a replaced battery which hasn’t been fully repaired/synced to phone. After I did this myself, further warning of non-genuine battery installed place or defective... See more

I'm so delighted with my new phone ! I went for an older iPhone model in "very good" condition. To be honest I think the phone is in even better condition than I expected. The phone arrive within... See more

Brilliant!! Intended buying a refurb phone from a different very well known online phone supplier but saw a really good price on here which was way cheaper. Fabulous service, the phone is like new a... See more

Late delivery , rude customer adviser , who informed my new reconditioned phone was buffering due to my signal , although my other phone where not. It’s a bad phone that is not working correctly . Now... See more

Bought a phone with this company on 21/11. Never delivered. Now refusing to send a replacement or refund! Keep saying to wait for DPD to get back to them but this was supposed to be within 48 hours, n... See more

Ordered a phone and paid £15 for next-day delivery: never got any delivery. Took a whole week and phone calls/emails to get the price of the phone refunded, but no refund for the express delivery pre... See more

Excellent refurbished iphone 16 pro, came filty dirty ear speaker, charger port and speakers all clogged with dirt. Given the price of the phone it should of been sanitised and professionally cleaned... See more

BELOW 1. TOTAL SCAMMERS! I purchased an iPhone £545 via their Ebay store and eventually attempted to transfer my old phone over when the new phone froze halfway during migration. Now it doesn't work,... See more

The phone that I ordered was delivered with not genuine apple parts and when powered up the phone an error message was popped. When I called the customer support the guy was very rude and was that’s... See more

Completely waste of time Ordered iPhone 13 pro ,on the website it was advertised free next day delivery with DPD I placed the order at 15:30 ,got email confirmation and order number,but then in t... See more

DO NOT USE!!! Ordered a phone late Thursday evening, so paid for Next Day - Saturday Delivery at £14.99 just to be safe as I needed it urgently as was going on holiday. Website state if... See more

Phone looked to be in excellent condition but wouldn’t charge and had new, non Apple, battery installed which was getting red hot. Waiting to hear back from Phones Direct due to holiday season (I hop... See more

I bought a Samsung galaxy s23 ultra from phones direct via Ebay,after 3months, the phone became very slow, because I can't updates. The phone keep saying no updates available. I contacted them thre... See more

Awful company, I bought Samsung galaxy s23 ultra in May 2025, three months down he line, it stops updating, phone became very slow. I contacted them via Ebay from where I bought the phone, explained... See more

Phone arrived quickly Described as good condition But the screen was scratched Company not interested in resolving Asked for photos Knowing the light on camera prevents the scratches being... See more

I received what was supposed to be a 'very good' condition iPhone 14 Pro. I was extremely disappointed by the state of the phone when it arrived. Scratches and marks along all sides (it looked like t... See more

Cancelled my order 3 days after ordering when says next day delivery saying not in stock!! Went immediately back on website only to see the same phone in stock but £50 dearer I received no such em... See more

I ordered a iPhone 16 Pro Max in very good condition and with a new battery installed. The battery came with a high cycle count showing a new battery hadn't been installed as promised. However, they... See more

I ordered an iPhone 13 Pro in a very good condition with a new battery and a screen protector fitted. Delivery was excellent, within a few days and no marks on the phone at all. Only gripe l have is t... See more

This time I was very disappointed,I purchased the iPhone 13 pro max listed as "good", unfortunately was in fair condition with marks all over.When switched on to check functionality the battery and... See more

Had many problems until I spoke to someone called Ashish. Had been chasing a refund for a week and was constantly being told to wait 24 hours. I was told this on 3 occasions over a week, I finally spo... See more

This is, I think, the third refurbished phone I've bought from phonesdirect at four year intervals. Meaning I've spent hundreds of pounds over a dozen years of smartphone use rather than THOUSANDS! Th... See more

Sadly not a good experience - have purchased 2 phones from them before and yet this time, with the same card, the same delivery and billing address, it was flagged as fraudulent - or as I would like t... See more

Purchased a refurbished I phone 15 Pro Max arrived within 48 hours like a brand new phone I’m Delighted a also purchased screen cover purchase 2 in error I called them and they refunded the surplu... See more

Bought as a Christmas present. Literally no instructions provided. After searching online and trying to update, phone won't start, let alone connect to laptop to sync. All in all not a great experien... See more

Next day delivery turned out to be a4 day delivery. Trying to contact phones direct was nearly impossible. You state in your reply that my phone was delivered on the 22nd July when in fact it was... See more

Very straight forward to order, good prices and fast delivery One tip, don't swap payment methods at the end as my PayPal took that as a red flag for some reason and took the full amount instead of... See more

I ordered a phone. On Friday about 5.30 I missed the cut off point for delivery so paid for the express delivery expecting to receive it sometime over the weekend I didn’t hear anything so I phoned t... See more

I was very wary about ordering a refurbished phone but I definitely shocked myself! I ordered this in very good condition and it came brand new, I had no scratches or marks which I was expecting but t... See more